Complaint Against HP authorised service center - Maha Electronics

Dear Sir,
With great pain and anguish i am reporting the issues recently i had to face with your HP authorised service center, "MAHA ELECTRONICS PVT LTD
HP AUTHORIZED SERVICE CENTER,
#581,3RD FLOOR, NAVEEN PLAZA,
ANNA SALAI,OPP: STERLING TOWERS,
NEAR KAMARAJ MEMORIAL HALL,
CHENNAI- 600006
I am facing this issue for a second time with the staffs around there everytime i took my laptop to service there. It's not only me who is facing the problem
when i took my laptop to the service center there is another old man who faced issues with the people. I believe there should be action taken against
not so customer friendly behavior exhibited. The below are the issues i faced
(Issue backdrop: I had reported a problem of keyboard not working and they found out it has no issues and then replaced the heat sink)
1. I gave the laptop on November 8. and they told me it will be ready before diwali. but i got the laptop only on November 27 just to replace the heat sink.
I was not even given the Heat sink purchased bill and warranty- just the receipt of Maha electronics was given to me
2.The people didnt inform the status of the service (i was charged Rs.1250 for the service charge with no service). Every day i have to call them to ask what
happened with the laptop.
3. The person who is attending the phone whenever i ask for the status doesnt even know what the status, everytime i am getting different response by the
people who is attending. Day five i was told laptop is ready. Day six i was told laptop is not ready like that.
4. Finally after repeated attempts they told the laptop is ready. I was on the way to procure my laptop. I called the Service center that i forgot the slip
is it okie to get the laptop. The caller attended told you can get the laptop for non warranty. no need for bill. I repeatedly asked i dint have the
service ball. its non warranty. Is it okie to come without the bill. He said you can come. But when i reached there. I was treated badly by the staff
over there. At first, they didnt admit their mistake. After repeated shouting and howling, They accepted and agreed their mistake of miscommunication
and accepted to deliver the laptop next day home. The pain i faced is tremendous on that day. I have to travel one hour to the nearest service center
and i left back home empty handed.
The issue i see repeatedly over all with different customers i interacted is prevailing and degrading the HP market. In 2008, I brought this laptop.
I told my brother to get a HP laptop in 2009. But for my sister I prefered Dell. Because over those period i lose confidence with your service. I am
sorry to say this but, "That is the truth " Dell provides better service when compared to HP now a days.
Customers are not treated fine at HP service center. Steps that i see if i were a Head of HP service center and i would have implemented the below
1. Daily send the status message of the service to keep the customer informed via SMS
2. When there is an important update, The service engineer would have inform the customer service representative to inform the customer.
3. Home delivery or Home pick up option for the laptop would add value to the customer service.
4. Create HP owned service center in Chennai. Any Small Buidling in SEZ would give the value and combining the Home pick up and delivery option would help HP enhancing the market in the Laptop service sector.
Hoping to see a change from the Service front from HP and i am expecting a reply from HP officials as an acknowledgement.
Thanks,
Shanmugavel

Hi @Abhishek-Gupta ,
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Regards,
George
I work for HP

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Edited content to comply with Community Guidelines and Terms and Conditions of Use.

Hi and Welcome to the Community!
Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
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Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Complaint against nokia xl charging problem

i am registering complaint against nokia service and nokia mobile care because of the my nokia xl is not charging properly when charging the phone phone will charging slowly.when restarts the phone shows the actual bettery.
i am three time go to the nokia care first time gives the phone with software update and 2nd time open the phone and give me and say problems is solved but the problem is not solved and third time i give mobile in service center then it takes 10 days for repairing purpose.now there is not solved problem in my nokia xl.
so,i watn to register against nokia xl charging problems.please registering my complaint and give me replacement of phone.
if not provide replacement then i register complaint in consumer court against nokia.
first complaint jobsheet number:757504867/140806/027
second complaint jobsheet number:757504867/172810/03
phone imei number:
Moderator's Note: We have erased the IMEI numbers of your phone for privacy purposes. We have also removed the attached document as it contains the IMEI numbers as well.

Unfortunately complaints cannot be handled through this public forum. You need to contact nokia India directly if you have a complaint about the service you have received.
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Order No.W114090906449
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IMEI No.
I see many users here are suffering the same problem,
Beware of buying Xperia Water resistant products as it may not guarantee waterproof and they don't even give warranty if your phone got water.
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Narayanan
Solved!
Go to Solution.

I have had the same problem I have wrote to customer services and I keeping the same reply, that the phone has to be less than 1.5 meters, less than half an hour....... blah blah blah.
My phone failed in water and I had met all the conditions but they keep fobbing me off I have asked why they advertise the phone as waterproof when obviously its not. The last reply I got was well it might not be waterproof.
Absolute rubbish the phone and the customer service. and dont get me started on the smartwatch that failed in water as well it never worked I threw it in the bin.
Aviod sony products absolute junk I say.

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