Complaint against the retention department- Billing

I have been a long time customer with AT&T. I recently, three maybe four months ago took advantage of my upgrade to the new Samsung S6 phone. I have never had any problems with my phones in the pass. This new device was just not working. Then I spoke with representatives in the retention department just about every 10-13 days notifying them of the problems I was having with my new phone. So Mr. Frank a manager in retention stated that he could save me $20/month on my account. I asked if my plan have to change. He stated "no" he saw that I was paying $30/month for unlimited talk and text and he can take $20 off since I have 2 phones. Not knowing that he changed my data plan. So last month my bill was increased $114 over for overages for talk/ I spoke to a Zackary on July 7, 2015, I explain my problem with my bill he assured me that the bill will be taken care of and was there anything else he can do. I then went on to explain the problems that I have had with my phone. He then offered a free upgrade. He asked me what phone I wanted I said the Samsung Note 4 edge. He then that he suggested that I should go with the NOTE 4 not the edge. I told him ok. The next day I checked my account saw that my account was not credited for the $114. After talking to a Yolanda and Nicollentia Johnson, Lakeia was the only representative that took the time to hepl me. Lakeia assured me that my account would be credited and it was. So once i received the Samsung Note 4 on July 10, 2015, and took it to the At&t store to activate my phone, I then asked the Representative what was the difference between the edge and the regular note 4 she stated that the edge is the newer model and that if it was her she would ask for the edge since that did a free upgrade to the NOTE 4. I called retention talked to Amber and she stated my account would be billed $99 I told her no I was told that it was a free upgrade. I was told that it would be credited once At&t receive my Samsung s6. So when I received my terms and conditions I called back again to verified that i would not be responsible for the $199 and was told no… I talked to a Elisa. She assured me that once both the Note 4 and the Samsung s6 was return it would be nothing added to my account. On July 27, 2015 I talked to a Madison about my account billing for the month of August, i was charged for the $99, $199, $80 for upgrade fees/ so my bill is over $568 who said there was nothing she can do about my bill. ...I asked if a manger could call me. I never received a call back. I call July 28, 2015, talked to a Alan in retention who had me on hold for 15mins if not longer and then was disconnected, called back talk to a Brianna who was very helpful she took her time to go through all my notes but then told me that my account was flag to not apply any credits. She stated that this was wrong and was trying to get a manger on the phone to go over my notes. I was then disconnected from her. I called back and talked to a Latonia who told me that she will have a manager by the name of Deavanie call me back. I requested that a supervisor review the phone calls from July 7 till now. Retention has made it very difficult for me to get help. Some of the people are not documenting what they are advising the customer on the phone therefore flagging me. I don’t appreciate the help or the lack of I have received. All I want at this point of time is for my bill to be corrected. My bill should be no more than $160/month. I have a working phone finally. SO PLEASE HELP!

First call 800-288-2020; Press 0 at each prompt OR when the IVR asks why you are calling, say "Agent"In general, help is available at this phone number for: customer problems support customer care issues questions billing sales customer service. Thsi is the proper way of complaint registration and recovery option. For get more details abot AT&T please click here laustan.com for wide report on it.

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Urgent complaint against the company for the game (Call of War 2)

HI Apple Customer
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Please be aware that you are not communicating with Apple when you post in these forums. These are user-to-user support forums, so in almost all cases the only people who will reply to your posts are, like me, your fellow users.
As to your issue with this game, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

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Dear All,
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Hi,
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How Do I register a complaint against the terrible Adobe Customer Service Chat line

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Message was edited by: Photo Jammer

This is a user-to-user forum. Try tweeting to Adobe customer care https://twitter.com/AdobeCare
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I have a similar complaint with a store associate in Indiana. I have been a customer for several years (AT&T Purchased Centennial and I became and AT&T customer (iPhone 3Gs if that helps date the plan) and I have always had 4 mobile phones on my lines. I recently spoke with a store associate about upgrading two of the devices and he proceeded to tell me how much better the new Mobile Share plan is. I have a single phone that is still under contract as I had to remove and add a line to upgrade the phone about a year ago and I told the associate that I was unwilling to sign up for a new plan because I didn't want to pay the $25/month additional access fee and that I would just go purchase two new phones outright from Apple. The store associate GUARANTEED to me that he would waive the additional ($25) monthly access fee if I signed up for at least the 10GB package and got two new devices. I did this and a week later checked online to see the plan updates on my account and did not see the discount so I called the store and spoke to the same associate who said "that won't show up until your next bill." Once my next bill came I had to call again because the discount was still not applied and the associate assured me that he would be speaking with his manager and the corporate office to file the paperwork to get this done but that I should call the customer retention line.Once I called these people they said that they would either revert me to my old plan (which would now be increased in price with two new iPhone 6+ devices) or that they would give me a $20 discount (before my company discount) which due to the structure ends up being only about a $15 discount which leaves me paying an additional $10/month for the next 15 months. I was also told by the "retention team" that they do not stand behind promises made by store employees. This is sad as long-term customer whose family and employees all use AT&T (for now). I get business discounts on Sprint and Verizon as well so I suppose I will start looking at their offers.

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Contact Account Security. You can set up a call with them. Click on "Other AppleID topics" then on "Forgotten Apple ID security questions".
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Hello, !
Thanks for posting. I'm sorry to hear that your promotional pricing has expired. We would be happy to review your account and discuss some options, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.
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hi experts
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regards
Anwer

Thanksfor reply
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Help with Filing Complaint against Customer Service "Supervisor"!??

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I am not fully sure what is going, but have try to dispute the charges in accordence with the customer aggreement? It is always good to read what you sign and maybe following this process will get you futher. If you want to read the full aggreement go here: Customer Agreement | Verizon Wireless
"HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."

Retention department contact

Hi,
I like to know how I contact the retention or complaint department.
I want to make an official complaint about my phone (curve 9320). It is a nightmare and I can't do it anymore.
I'm having problem on problem. My friend they were having fun on me all the time they were saying I had blackberry in my blood ..... Now this is over.
I need to let know somebody before I leave. (I still have 5 months of hell!)
thanks

This forum is a peer to peer forum where users help other users. If you want help with the problems we can help but most of us don't work for BlackBerry.
Also, you have your phone number listed next to 'My Carrier'. Posting your phone number for all to see on the Internet is unwise. Click on My Settings >Personal Information above and change that number to the name of your wireless service provider.
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

I need to find out how to contact upeer management to try and resolve an issue before I open a complaint with the Attorney Generals Office as well as the Better Business Bureau and social media.

I have been with Verizon for 15 years. I have a family share plan with 2 smart phones a standard phone and a jetpack for wireless access. I pay for insurance on the 2 smartphones. Approximately a year ago I made a payment arrangement to continue service on my account even though I had some business difficulties. I was told that while the arrangement was in place I could not make any changes to my account. However, since then I have had the following issues and when I try and contact Verizon to try and resolve them I am place on eternal hold or disconnected.
Issue #1: My daughter lost her phone in June 2014. (The contract on this phone was up in 2013) I have been told that I cannot replace the phone even though I pay the insurance premium of $9.95 a month. I have been billed for it and have also been charged $54.87 for the monthly service as well. The phone has not made or received a call since June 4, 2014 yet I have been charged $274.38 I just was able to have the service suspended at the store today, 11/29/2014
Issue #2 My phone has intermittent flaws, locking up and reuring rests, dropping calls, failing to receive calls etc along with horrible battery life. I went into the local verizon store and they ordered me a refurbished replacement phone which was subsequently sent to me. When I received it I took it to the store to have them assist me in setting it up properly. I was told that I should NOT set it up but send it back due to some physical damage present on my old phone that would most likely result in a $150 charge...it was recommended that I just upgrade my phones as they were all out of contract and that would be the best solution. I asked the manager if that would be possible due to the "terms" on my account and she said "it would not be a problem". I was interested in an Iphone 6 which was not in stock so I sent the replacement phone back and left, to wait for the phone to become available.
Issue #3 I had a JetPack that was recently stolen from my car. I stopped in to ask what to do about it (it is no longer under contract either) They suspended the service and recomended I wait until I upgraded my other phones and then get a new Jet Pack. I just received noticed that they were going to continue billing me for it this week, even though it has been out of contract for several months??????
I recently went to Best Buy to take advantage of their Black Friday deals and was told that based on the status of my account I was ineligible for any upgrades. We called Verizon from the Best Buy and they told me that I needed to address my account status (I just made the scheduled payment on the 23rd of Nov) either with Financial Services or go to a Corporate Store. I went to the store and was told there was nothing that could be done at that level, I would need to talk to financial services (which was closed)
So, I am extremely frustrated and upset with this whole situation and wanted to make one more attempt to resolve it with Verizon before I make a full blown complaint to the Attorney Generals Office, the Better Business Bureau as well as post this incredibly BAD customer service story on social media. I hope that I hear from someone ASAP as this is critical that I get things resolved immediately. I can be reached at [removed].
Personal information removed as required by Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Complain to the Attorney General about what? There is nothing in your story worth any such complaint. They will tell you the same.
First you have payment difficulty so credit and the Edge program are not available to you. You have to be credit worthy to get any upgrade, unless you can pay full price for all those new devices.
Can you?
You are trying to get new contract plans, but since you are having paying on time and in full issues you will not get extended credit from any carrier.
What I would do is go and port out to Boost or Virgin Mobile where you pay a reduced cost for each device and get unlimited everything for $40 to $50 a month, it is pre pay so if you don't pay you get cut off.
Verizon although with the best coverage is also the highest priced.
Good Luck

Desperate and hopeless...isn't this against the law???

I give up! I don't understand why verizon contuously makes mistakes on my bill? when I call to discuss the additional charges they agree as to the refund however I NEVER RECEIVE IT> I have been paying over 3000.00 in verizon cell phone bills in the past 14 months when all I have are 2 active cell unlimited share plans for approx. 42.40each and additional 60.00 for the line access charge and 1 home line for 20.a mo ending 7789. NOTHING ELSE the other lines 0109 and 2548 were suspended due a line that verizon told me to buy so i could replace my 8317 cell. my contract was not due for an upgrade and they said it was the cheapest route so that number doest even have a phone attached to th enumber because verizon transferred that phone to 8317 calls so 01096 was to be 0 charge since april 2012 to last month .the 2548 which i disconnefcted last month as well was a internet broadband since 2009 i think and we lost the transmitter so it has never been in much use however verizon also billed it cont. along with 0109 as a phone line which is irrelevant because if you check those 2 lines have never been in use of ANY OUTGOING CALLS OR INCOMMING AT ALL EVER but verizon keeps defaults those 2 accts as active chargeing me the max amt posibble. my bills should only be approx 160 and thats being generous!!! verizon states they will make the perm. changes and the refund will show in my next bill however I am still waiting for my refund and i keep getting the run around!!! I have lost my job and my husband had gotten a cut back i have 6 kids 4 of my own and 2 i took took over gaurdianship I dont have money to throw away on mistakes I and i def. do not have any more to play with....I have 6 kids to feed not incl myself and my husband. I was diagnosed with a terminal disease and I cant afford any more oops!! I cant even pay for medical bills because i need my phones on so i can get a hold of my specialist and vice versa. I cant miss my drs call if they have a transplant i cant miss that call!! Do you understand what I am tryimg to say? I need my cell lines on but I cant get charged ridiculous fees any more...Pls HELP ME!!!!!!!!!!!!! I need my money back!! I cant wait anymore thaey tell to pay the amt and i will recieve a credit for the next bill so the recommend for me not to pay the next bill but when i do that i get an additiomal late fee charged on my next bill with no changes made actually an increase on some lines. there are a few month sfor example feb/march bill and jan/feb bill dec/jan bills are appprox 154.-159.acceptable and grateful to pay. however i get bills like june/july, may/june, april/may,march/april where my monthly bills range from 160-over 310. which leaves me a statement balance of at times as high as 556.02 in june and 437.30 in july. keep in mind all my pymet are over my approx 150 pymt twhich is my perm. charges. as you can see in bill history I have even paid 2xamonth both over the amts for example in july I paid 181.14 on 7/3 and 246.31 on 7/1. Why when i just paid 300.on 6/3. Isn't this against the law??? Does anyone know who should I address my cont. issue about that will actually help me?
Check out the discussion '4 main problems i am having among other...' in Verizon Wireless Community.

Wow! That's quite of bit of information. I can clearly sense the level of frustration and dissatisfaction. Our goal is, has been, and always will be to provide you, our customer, the absolute BEST customer service in the world. Based on this posting, the ball was certainly dropped. Please allow me to make this right for you. If you can be so kind as to send me a private message with your full name, mobile number, and a 2-3 sentence summary of the issue then we can partner together and get this resolved once and for all.
Thank you...
Arnett_VZW
Please follow us on twitter @VZWSupport

Re complaint for the same issue

Below is the issues that I am facing and I mail to lenovo many times but no response from lenovo care, now the issues are getting worse and worse as jut three to\two days back my lenovo kick get shutdown and stuck on Intel logo and then I go to service center located at Nehru place in new Delhi they open my phone and install new software now I just don't know why to install software they open my phone and from that t\day when my phone reaches to 15% to 10 % battery level phone get blank instantly then I have to plug in the charger to again switch it back , this phone is the lenovo flagship model and I purchased two phone same time both phone get replaced one times but the one phone is working fine and but one phone having this serious issue and when I go to service station they every time says that u have to leave phone for two weeks for at least why the dammn I leave my phone to service center for two weeks just for diagnosing the issue without phone there are lots of trouble I have to face in my daily life please look into this matter , as if this matter not resolve by lenovo as soon as possible I definitely go to file a case against lenovo in consumer court, ---------- Forwarded message ---------- From: Lencare <[email protected]> Date: Mon, Dec 23, 2013 at 5:23 PM Subject: RE: re-complaint about the same issue To: MIDH Care <[email protected]> Cc: "******@gmail.com" <******@gmail.com>, "[email protected]" <[email protected]> Hi Team, Please find the E-Mail below, request you to do the needful. __________________________________________________________ Thanks & Regards, Lenovo Customer Care, India. Please note that any E-Mails with attachments exceeding 10 MB will not reach us due to limitation in the Attachment Size. From: PranjalOctane [mailto******@gmail.com] Sent: Monday, December 23, 2013 12:00 PM To: [email protected]; [email protected]; MIDH Care Subject: re-complaint about the same issue my name is ranjal dutt i purchased lenovo k900 serial number is ****** the issue is that this phone is i am using replaced once just because of the heating and low battery issue , now after replacing and using it after some days i am facing the problems again , the same with some new ones the problems are listed below: 1.low battery backup 2.heating issue 3.hang 4.screen flicker i am using this phone and i am getting only 5 to 6 six hrs of battery backup , and with heating issue , when i am browsing internet or playing any kinda video it get heats so much and battery drains so fast for me it is pain when i ma in need of clicking some pics or surf to internet as there is very low battery backup , my friend also brought this phone with me on same day they also have this same issue but after replacing his phone the problem get solved , kindly see on my issue as if this issues persists again and again how can we refer lenovo phones to other persons ******
Moderator note: personal information and serial number removed for member's protection.

why no body here fo replying my issue..........is lenovo is such a bad company

Reg., Quality Inspection at the time of Goods Receipt against the P.O.

Hi
Pls provide the procedure for the "Quality Inspection at the time of Goods Receipt against the P.O."
Thanks in advance.
Regards
Ravi

Answers:
1.Our client wants that he want to send back to Vendor, In which way we have to do in SAP?
In QM,Raise notification for rejected qty in special stock, this will carry task of return delivery.
2. Without Quality inspection User shouldn't do the MIRO?
User discipline only it will be solved or
Prepare user exit with help of ABAP'r
while goods receipt(MIGO) for all scenarios(under delivery/over delivery/rejected) in development,
Check MIRO for QC passed qty is allowed for bill booking, give meaningful messages for all scenarios.
3. Quantity was certified by 13 only, so the user should do the MIRO for 13 only, Kindly suggest iIn which way we have to configure in SAP?
Do return delivery for rejected quantity(2),if there excise,reverse it thru J1IS.
After finishing above steps,Wheu u do IV only Quantity 13 will flow.
Invoice verification will be done only for the accepted quantity.
Above solution will solve problem.
Edited by: Jeyakanthan A on Jan 11, 2010 12:01 PM
Edited by: Jeyakanthan A on Jan 11, 2010 12:02 PM

Complaint against the retention department- Billing

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