Complaint for attention regarding requested cancellation

My husband and I recently moved out of our home to move temporarily with his Mum while we finish saving for our own place. We called to cancel on the 20th May as we were due to move on the 20th June so thought we could give a months notice. As we were still in an offer period having had half price for 12 months we were told we could not cancel until that expired which was due to be the 24th July. This would mean we should call on the 24th June.  Unfortunately we were away and unable to call until the 29th June, which we did and we were told our subscription would end the following month. I have just plugged our box in as i noticed we had been billed for £64.50 on 29th July. Also when logging into our online account it seems they have us listed as receiving the HD package which we have never received (or wanted) I have been trying over the last few days to contact sky again but working long hours i have had to resort to trying the 'Live Chat' in my lunch break but I never seem to be able to get through even when i click when it says available. Has anyone ever succesfully got through??? I have tried phoning tonight but the first lady i got through to said she couldnt hear me and preceeded to just seem to be blowing into the receiver, yet I could hear her clearly. She then hung up. The next time i got through it was about 19:50 and i could hear people talking to each other but the person then disconnected. Too close to home time most likely. I really want some advise on how to get through to this lot. to speak to someone who can listen to my complaint but I dont know where to turn now as none of them seem to want to talk to me. Help!!!

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