EH&S WWI for GLM print request processing

Hi all,
we installed EH&S WWI for GLM print request processing scenario, following the note:"1394553", but when we try to print we receive this error from WWI:
Start Function 'WWI_PRINTREQUEST_CREATE'
  Initializing parameters
  Receiving data from client
   calling RfcGetData returned 0
    receiving data lasted: 0.0 sec.
    Retrieving print request data from RFC interface
    Using Temp Directory E:\WWI\TEMP\BSV100000000000062
   Delete files in E:\WWI\TEMP\BSV100000000000062
    Creating text file E:\WWI\TEMP\BSV100000000000062\r000000000062.val
    Writing data to text file 39 lines, 1009 characters
    Updating print request status from 0 to 1
    [DB time] Writing print request lasted 9 ms
  Start processing command 'Create print request' in synchronous mode
  Creating print request 000000000062
WwiSapDms::retrieveDocument: RFC error when calling ABAP function moduleRFC connection is not Unicode
WwiSapDms::retrieveDocument: RFC error when calling ABAP function module
key     : RFC_ERROR_SYSTEM_FAILURE
message : See RFC trace file or SAP system log for more details
Reading SBV document IB0120510 from Cache failed
    WwiCacheRead resulted with -1
    Updating print request status from 1 to 5
    [DB time] Writing print request lasted 4 ms
  ##### Command 'Create print request' finished with status E #####
    Storing ERR file E:\WWI\TEMP\BSV100000000000062\l000000000062.err into DMS succeeded
    22 lines
  Sending data to client
   calling RfcSendData returned 0
    sending data lasted: 0.0 sec.
Elapsed time : 0.1 sec.
We don't understand what kind of RFC or what part of customizing we have to check, could you please help us?
Thanks,
Christian

Dear Pugal
we are not using GLM + and I am not sure about the technqiue used there to handle load balancing. Regarding general WWI setup I assume you know this Note: EH&S: Availability and performance of WWI and Expert servers
On the top there is a further SAP Note abvailable which might be of interest. This is referenced here:
http://de.scribd.com/doc/191576739/011000358700000861002013-e
May be check OSS note: 1958655; OSS Note 1155294 is more related to normal WWI stuff; but may be check it as well. May be 1934253 might help better
May be this might help.
C.B.
PS: may be check as well: consolut - EHS_MD_140_01 - EH&S-Management-Server einrichten
The load balancing of synchron WWi servers is donein the "RFC" layer, therefore you have no inffluence here, for asynchron WWI servers you can do a lot to manage the WWI load balancing by using "exits" etc.

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    Time created   2008102906203900                                                             
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    If you have done a search with your subject line, you would have got the following [results.|https://www.sdn.sap.com/irj/sdn/advancedsearch?query=%22errorduringprintrequestoutput.l_rc%3D1%22&cat=sdn_all]
    so do a search in SCN before posting your question.
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