Complete Novice - Pease Help Re iplayer!

Hello everyone :-)
I used to be able to watch 4oD and the iplayer online but two days ago when I tried to play a programme it started jumping every 3 seconds and sometimes just not working at all. My inetenet is a bit slower than normal but I can still use it. I am completely clueless about this kind of thing and I have been looking through the BT site to try and find out how to resolve this. Could anyone please offer me any advice?
Many thanks,
Jenny :-)

ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 1:40:11
Downstream
3,424 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.3 dB / 20.0 dB
Line attenuation (Down/Up)
44.0 dB / 24.5 dB
Output power (Down/Up)
19.0 dBm / 12.1 dBm
Loss of Framing (Local)
971
Loss of Signal (Local)
1067
Loss of Power (Local)
0
FEC Errors (Down/Up)
1164 / 3
CRC Errors (Down/Up)
2 / 2147480000
HEC Errors (Down/Up)
nil / 3
Error Seconds (Local)
1021

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