Completely Horrible Support!

My hold button broke on my 60 gig 5th generation Ipod. It is permanantly suck in the 'off-hold' position no matter if I toggle it back and forth or not. (The lock will not come up on screen no matter what.)
I ship it to Apple only to have it returned with no songs on it. The website says they found no problem. I put some songs on it. YES! The hold button is still broken.
So I call support on the phone. The guy on the phone types out what I'm telling him and says that he is 'posting a detailed note' on what is wrong with it so when they diagnose it I won't get the same unit back. They ship me a new empty box. I ship my Ipod back to them.... again.
Guess what happens? Yeah... they ship it back AGAIN saying there was nothing wrong with it. I am never going to recommend Apple products to anyone ever. Their support is complete garbage. They are wasting my time, I've gone two weeks without music at work now because they can't get their act together. I paid four hundred dollars on this thing and they can't even back it. What a waste.
My question is...
"Why does Apple suck so badly?"
60gig 5th Gen. Windows 2000

yea, i must admit that sometimes the first level phone support isnt the best. try to have them elevate you to someone who is higher up. also, if you have an apple store around you id suggest going there. while i was waiting for a genius to checkout my macbook, i saw about 3 people with faulty ipods go in and walk out with brand new ones!
chris

Similar Messages

I cannot purchase a movie bundle on my iPad it says purchase can not be completed contact support iTunes. Any suggestions as to why this is happening?

I cannot purchase a movie bundle on my iPad it says purchase can not be completed contact support iTunes. Any suggestions as to why this is happening?

302jennbm wrote:
.. it says purchase can not be completed contact support iTunes. ..
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

I got a new card and now I can't purchase any gems for monopoly bingo, I get a message my purchase can't be completed contact support for help

I Have a new card and I'm trying to purchase gems for monopoly bingo, but I get a message that my purchase can't be completed to contact support for help

Click here and ask the iTunes Store staff for assistance.
(124907)

Internet connection issues and Horrible support

I have been using Verizon FIOS at work, home and recommened to all of my clients and friends. Had been using FIOS since it's available to me 6 years ago. It has been great, but I had a huge disappointment and horrible experience today.
The home FIOS line had been having issues for the past week and half, almost everyday, it will have certain downtime, the ping time will go up to 6000+ ms, the download speed will be around 50K! I picked up the phone called Verizon for help, after 40 minutes of hold, this engineer (Level 2 according to himself) Joe, asked me a bunch of questions and basically refused to help, because he said there's nothing to help and NOTHING he could do from his end. He wanted me to run computer optimizer and not to use WIFI.
We certainly have an issue, and the issue comes and go, it looks like Verizon support or this enigeer "Joe" thinks that I am lying and want to spend an hour of my weekend time to report a false problem.
How do I file an complain about an engineer? (He told me i cannot escalate and cannot talk to anyone else).

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Horrible G4, Horrible support!!

My G4 has lost and crashed so many times. I think its the worst system I have ever used. I had a recalled battery for months and never recieved a notice about having a recall. I have had New logic board, Hard drive, Erase and re install 3x. Bought Office with an ex GF and when it crashed I lost that with no way of getting it again, The bar was NOT helpful or understanding. My F12 and eject keys wouldnt work so i brought it in for a fix and they said it had heavy water damage???
Shelled out another 150$ for that, On top of having apple care.
I brought it into MOA apple store for ANOTHER erase and re-Install (SPinning bar load-up) They later called me and said it was fixed. WHen i got home NOTHING was fixed same as it was before!!
If i had 10$ for every hour Ive sat in that **** store I would be able to buy another MAC, Not only the countless hours of transport from work-school-home to the store. I wasted several hours in commute for the MOA incident and didnt even have my problem resolved.
The most recent crash I was surfing the web and checking email and social networks the bottom right side was extremely HOT! it kept crashing with the black screen and freezing up. I took the battery out, let it cool off and sure enough the next day it just booted to a ? screen. I think all this is because of those faulty batterys.
This is getting way to old as much money as this company makes they should either re-imburse me or set me up with a new MAC. The day i purchased my computer (for school) My bill totalled 4,800 with software, ipods, mac, etc.
I have been trying to get my father to purchase one for home because they CAN be very user friendly (when they work).
He called customer support a couple crashes ago and he suggested they fix this problem and replace it (like good ALL good companies do!) and the support guy said "oh you want a new one, well just buy it" - Are you effen kidding me!!!??
If They had any respect for their customers they A- wouldnt have said that! and B- Done whats right, That being a replacement.
I dont have the time or money to keep up this horrible G4, Its a horrible situation and needs to be fixed. I have never gone to the Genius bar with a problem and left in UNDER 2 hours. One day I was there for 6 HOURS, YES 6 hours!! More staff is all i can say.

Jameswasfish:
See my response here
cornelius
Message was edited by: cornelius

HT1491 Complete transaction support, please help!

I've looked on support and can't find where it helps you with trying to purchase items in apps, I have been able to do this a couple of times but now it's telling me to contact support to complete transaction, please help.

You have to contact iTune Support
http://www.apple.com/support/itunes/contact/

Has Apple completely dropped support for FCP 7 ?

My search of the Pro Software "support" already suggests the answer, but maybe I'm just too incredulous to believe it. OK, I get that they really like FCP X and want everyone to migrate to it, but man, have they even been reading their press?? So they are trying to force us to a very poor alpha release of the new world order, but what about the extensive community of users who've faithfully hung in with them through the development of the earlier versions?
Look, I really don't want to turn this into one of many rants about FCP x (lower case intended). I expect a lot of the problems we're reading about will eventually get fixed and when they do, I for one feel like I'll like it and will make the leap once they do.
What about all the demos, instructional videos, how-to advise and legacy community blog stuff for the substantial community who are waiting to see before jumping into a yet to be tested and proven new platform. If they wanted to bail on the pro community, they should have just admitted it and done so. I would have respected them for that. But this is just insulting...
Am I missing the FCP 7 Suite support or have I just encountered a big poke in the eye?

First, I guess I really did sound like a rant on FCP X - Sorry...
Second, I'm referring to the community discussions and application tutorials for FCS stuff to get through a basic use of a tool such as Motion, Color and to a much lesser extent, FCP 7. I'll check the link...
I only do rough cuts on bigger projects that I hand off to a real editor for finish out. I also do a lot of work for non-profits so where there is little budget available, they are stuck with me for cheap editing (lol)
thanks for your comments all, but Jason was most on target.
Regards All
Rod

Account Disabled - Horrible support, don't know what to do

So after spending several hundred dollars over the course of being an apple fan, my account was disabled on itunes. I don't know why.. I called only to be laughed at by a guy named Anthony who said just log out and log back in.. not a very helpful guy. Then I called again, and a lady said there is no voice support for itunes issues!! What the heck? So I emailed, and have been waiting, why is this happening to someone who spent so much money on apples products? I have a iMac, 2 x appletvs, 2 x iphones, ipod, mac mini, you name it I have it.. and apple has turned there back on me.
I have definitely lost my hope in apple, and even more so as a stockholder.
Disappointed, and angry
Mo

http://support.apple.com/kb/TS2446
I don't think that the number of products that you purchase affects the level of service. Hopefully Apple would extend the same services to all Apple customers.
It seems you may be over reacting just a touch. Sometimes everything does not go smoothly. A little patience can go a long way.

Complete JDBC Support

Is the support for the JDBC specification in the Oracle 8,0.5 and
higher thin driver? If I am reading the spec right, I should be
able to use the methods in the ResultSetMetaData to determine
which columns in my result set are read-only, what which ones are
read-write.
Thanks
Ken
null

Presumably that reference means stored procs are supported.
How are backups done? Last time I looked at Cloudscape one had to take down the database or lock the entire thing.
How is it licensed/marketed? As a developer I can get MS SQL Server and Oracle for $200 each. If I have to pay $20,000 just to play with it, or can only use it for 15 days before it expires I am never going to touch it.
Where is your bug list? Will I have access to it?
How is it installed? Can I deliver it as part of application already set up and ready to run (no dba interaction?) Can it be installed seperately (dba interaction?)

Horrible Support on Apple IPad

I got an iPad for Christmas two years ago. I used it for a year and a half and never dropped it or abused it. However, my Internet doesn't work and NO it has nothing to do with MY Internet connection because we have 3 Iphones, another Ipad, and a Mac and they all connect just fine. The thing is that when we take it to the apple store it works just fine and can connect. I don't understand this and YES I have done a hard re-set and made it so it was like a brand new Ipad.
I have done everything and been into the Apple store twice. Something is wrong with this Ipad and we spent over $700 on it. We spent a lot of money on it and now they say that they don't know and that I need to pay $20 to even talk to someone! I think this is so messed up. It is beyond words. So then they tell me that I can send it to them and pay $200 plus dollars to get it fixed. I think this is ridiculous. Something is wrong with this Ipad and it isn't my fault. I don't want to pay $200 plus to fix it (plus when I send it in they are going to say it works just fine becuase we can connec to the internet). But everywhere else coffee shops, at school, and home....IT DOESNT pull up or show any internet connections that might be in the area.
Oh and then there is this. I get told that I could trade it in at the Apple store by an apple store tech and then I try and do it and another apple store tech says they don't do that through the store and that I have to send it in and then see what money I could get and get sent a gift card. To me that is extreme bs. So then I call apple and they say that they don't do that and that I have to trade it in at the store and can pay the difference on a new one.
So then I look up how much my Ipad is worth and they say $120! I paid over $700 and don't want to pay over $600 for a new one!? That is so stupid. I can't believe how many apple products that me and my family buy and this is the way we get treated when we need help. No one knows and no one is will to be nice.
So....8 Iphones.... 6 Ipods....2 Ipads....1 computer...and if someone doesn't help me I am done. I will not buy another apple product because no one will help me with an error that seems to be not my fault.
#oneangryanddissapointedcustomer

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

[Rant] T440s - Defective UltraNav, defective keyboard, defective display bezel and horrible support

Hi! I'll just need to let off some steam and maybe someone even has a suggestion for me what to try.
1) Apparently, my trackpad is defective. It sometimes fails to recognise clicks and the middle mouse button does not work at all. At frist, I thought this was due to driver issues, but after the firmware upgrade didn't work I came to the conclusion that the hardware is faulty.
2) My TrackPoint doesn't stay where it should stay. The red rubber thing is mounted on a grey plastic cap which should stick to the keyboard. However, my plastic cap always comes off. The TrackPoint always sticks to my finger and then falls out. Seems to be a defective keyboard, although it was never handled inappropriately.
3) The display bezel isn't assembled properly. I've read this from many people here in the forums, so it is a known issue. The thin plastic front cover isn't glued to the bezel and comes off in the right bottom of the screen and at the same point, the bezel once detached from the display lid, but at least now holds after I pressed it back on.
You would think Lenovo would provide some business-class support for a business notebook. After calling and providing pictures, I was told to wait for a further email. I didn't receive one until almost two weeks later because they managed to mistype my address three times. I had already provided pictures, but they wanted more. I sent more, sufficient to see the issues. They still told me to send more pictures. Obviously, I already sent enough and the best quality my camera can shoot, so I sent links to pictures in this forum from people having exactly the same problem. Still, "please send detailed photos".
I was also told to try installing a Lenovo pre-load in order to see if this fixed the trackpad problem. Guys, I already did four clean installs of Windows 7 and 8.1. With and without Lenovo drivers and with every available driver version. I can tell it's defective and a Lenovo pre-load doesn't change anything. My machine didn't come with a Windows licence, so I couldn't install a Windows with pre-load. Their suggestion was for me to send the notebook to a repair centre so they could wipe my hard disk, install a pre-load and see if the issue is still present (yes, it will be because the hardware is defective and it is your responsibility to fix it!).
I put the ticket on hold because this is unacceptable for me. I will now ask the vendor to return the machine or get a replacement. Sorry Lenovo, but that's not how you make satisfied customers.

Well... My organization has just dropped Lenovo ThinkPads from the list of recommended machines. The reasons being dismal ergonomics (the main reason) due to the clickpad and persistent quality problems.
We were a ThinkPad-only shop for about 15 years. That is over now.
This is very, very sad. I would pay a reasonable premium to get something like W540 with the best display, but the old keyboard (centralized and not a brain-dead positioning like the new one) and proper buttons for the mouse.
Lenovo is really, really determined in killing the ThinkPad range.
Hence, just return the machine. And buy something else.

HP not honoring warranty/Horrible Support: OfficeJet 8600

Always was a fan of HP, especially the printers, but I doubt I will ever buy another one. Bought a OfficeJet 8600 nearly a year ago. Recently it stopped working and would not power up. Went through all the on line troubleshooting without success. Called HP support and told in the first minute that it wasn't under warranty. I said that the manuals say it has a one year warranty, so it IS under warranty.
Transfer me to manager who apologizes profusely, but in an almost too practiced way. After nearly a hour on the phone, best offer is that they will send me a refurbished version and will need my credit card number to ensure that I send back the old printer and the original receipt. Very hestiant about giving my credit card #.
Manager says they will call me back after I send the receipt to confirm the rest of the details. Get an email with case#: 3006440375. After another hour searching for the receipt, find that I had actually ordered the printer from HP.com!
As instructed, I send a return email with a pdf of the receipt attached to an email including the case #, serial #, and product #. No phone call. Recieve email saying that "Please note that HP no longer offers email support for your product."
I guess a 1 year warranty means something else in the HP dictionary. Very disappointed HP!

Hi @Water_E ,
I have sent you a private message. If you are not sure how to check your private messages then this post has instructions that will guide you through the process.
Regards,
George
I work for HP

Amazingly horrible support on defective battery... any ideas?

My MBP battery has started bulging something fierce after less than a year of ownership... I know, nothing new. It bulged so much that it ended up rendering some of the keys non-functional. My initial call with support was very nice, with the rep saying a new battery would be shipped within 2 days and giving me a support number to go to the local store and get the keyboard replaced. So it's a week later now and the online status shows no shipment, so I call. I speak with another support rep and not only does she put me on hold every minute or so for an unknown reason and stay away for about 2 minutes at a time, but first she tells me that the battery hasn't shipped. I ask... when. Another 2 minutes hold. Now the answer is that it DID ship, but the carrier hasn't provided tracking yet. I ask if she's sure... another 2 minutes. Now the battery definitely did NOT ship. I ask if I can swap it out at the store instead since i'll be there anyway, and after another wait, the answer is "we will ship it to your home". I ask again and after another wait the answer is again not really answering the question. Finally she asks me to call back tomorrow for status, after almost 45 minutes of the weirdest, non-helpful support call i've ever experienced with Apple. All this after paying $350 for AppleCare. After a long support call, the LAST thing I want to hear is that I need to call back tomorrow. What is this, AOL?
So my question is... anybody have any advice to get this battery taken care of asap? I use this MBP every day for work, and having to shut it down between power outlets really *****. Maybe calling back and asking for a manager? Going to my local store? Thanks for your help.
Message was edited by: Vanselus

Oh don't think I'm one of those. I NEVER yell or get belligerent at CS people. It's not their fault, and in my former job as a CS person I learned that you only get special favors by being nice, not by being mean. Just telling the story so people don't think I'm asking for too much - exactly how is relating my story to helpful people like yourself the "absolute worst" thing I could do?
The symptoms are true - would you like me to email you a video of the keys not working and my beautiful bulgin' battery?
I don't care about anything but getting this taken care of. Since you say it will help, i'll call back now and see what I get. We'll see
Message was edited by: Vanselus
Message was edited by: Vanselus

Horrible Support - 8 days, 12 Calls & can't even get webmail!

So I decided to try FIOS again after Comcast jacked my rates as FIOS did 2 years ago at the end of the 2 yr. Agreement. The set up wizard asked me to choose an ID different than the primary email account ID. That didn't work as stated and my email was about to be sent out via True Switch to hundreds of friends and colleagues with an unrecognizable prefix. I asked that the ID be switched back to the [email protected] I had previously used with FIOS and DSL a decade ago. Now the accounts seem to be terminally confused. It is even throwing me out to a dead Yahoo webpage associated account that was set up in partnership with Verizon DSL over 10 years ago - but never used. Eight days and over a dozen calls to tech support , e-support and account support, and a couple of repair tickets and 4 promises that we will get to it within 24-48 hours and I STILL CAN'T EVEN SEND OR RECEIVE WEBMAIL! This is the worst consumer experience in many years, and is wasting dozens of hours of Verizon support staff time as well as making my life miserable. I will try one more call, and then it's on to the County's Cable Commission (had to do that a couple of years ago also with FIOS) and probably back to Comcast. FIOS claims that the .net folk and .com folk cannot work together to resolve this issue due to security protocols. So how long do I let this madness continue before pulling the plug on FIOS for the last time?

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

Horrible support from Rediggto India

I am not getting proper response from Redington india, last month I sumitted my playbook to redignton khar mumbai office ,after 10 days i reiceved it . when i check for one day which again i found faulty. I returned the same. But till date i have not received the replacement from them. Nobody is giving proper answer to my emails.
Anil Rane

This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the EULA and message upon registration.
If there is support you seek from this forum for a technical issue, please post a thread on that.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Completely Horrible Support!

Similar Messages

Maybe you are looking for