COMTREND POWERGRID 9020 WITH INFINITY

Hi all I want to find out something about the Comtrend powergrid 9020 speeds, I have my Infinity HH3 connected 2my 2011 Apple iMac 21.5" new at X-Mas by Ethernet cable in the GigE port 4 on the back of the HH3. When I go in2 the BT Home Hub Manager and go in2 (Home Network - Devices) ONLY JUST FOUND THIS INFO OUT 2DAY WITH HUB MANAGER my iMac runs at 1000Mbps and have no problems with speed at all around 37.19Mbps. I moved the modem and HH 2another part of the room yesterday and connected my iMac with the Powergrid adapters but the speeds only go as high as 19-22Mbps at most. So i've moved everything back **WHAT** other make Powerline adapters are around that can handle my Infinity speeds.
THANK Michael
Solved!
Go to Solution.

It might not be the powerline adaptors, it could be your home wiring that's sapping the speed. Depending on how it's configured with circuit breakers etc can have a big influence on the ability for data to pass over it.
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Similar Messages

Comtrend PowerGrid 9020 - Addition of Third Questi...

Hi,
I've been using 2 of these for the last few years in an AP/EP configuration. I purchased a 3rd instead of overpaying for a sky wireless adapter for my Sky + box. I thought I'd add a third Powergrid adapter into the socket behind the tv etc.
After a lot of messing about with Factory Resets etc I managed to get all three powergrids communicating, at roughly 100MB each. However, now all of them are EP's and there is no AP. I cannot change any of them through their Web UI's to be AP's. Also in conjunction with this all three adapters now dont have a network identifer or encryption setting detailed.
Im assuming this last point is because the AP handles this, and does the key exchange etc, and I have now 3 devices operating in a peer config rather than master/slave
My question is, is it ok to leave it like this...it works etc, and if not how do I get the three devices back into a Master, 2 x Slave config when the web UI wont let me do this
Thanks

Hi laney0906,
Thanks for posting. Does page 8 here help?
Cheers
David
BTCare Community Mod
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Can i still use a care call phone line with infini...

hi i have placed my order for bt infinity i have been thinking i have a care call phone for my dad which connects to the phone line via an adapter, can i still use it with infinity?
or will the phone socket take away the compatability?
thanks
mark

If your care phone adapter is plugged into your BT socket,then if you get infinty installed I think that the only thing that the engineer will update is the master socket.
He/she should fit a new faceplate to the socket for the infinty data line [it has 2 outlets],you will still have a normal phone outlet,and I think that your care phone adapter can be used as normal.
But others might not agree.
Keep an eye on this thread as pthers might post thier responces.

Can't get BT speedtester to work with Infinity.

Hi, I cant get the speed tester to work with Infinity, keep getting a error message saying,
Test Message
"The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider". Anybody have a solution to this problem. Ps I have had Infinity for 11 days.

I'm not sure if it works on Infinity but I'd of thought it would
Try http://217.32.105.42/
Any good?
-+-No longer a forum member-+-

Ideal powerline adapters with Infinity 2?

As the title says, what would be a pretty good (and cheapish) set of powerline ethernet adapters to give best results with Infinity 2?
The engineer set everything up this morning and I get near enough full 80/20. I use a set of 85Mbps TP-LINK adapters and get 6-11Mbps (never noticed the problem before as my old broadband speed was much less).
Currently thinking of ordering 2 sets of 200Mbps TP-LINK adapters unless someone could advise otherwise?

I have aSamsung Smart tv with infinity and will not allow Microsoft to install silverlight to watch BT Sport ,so I thought upgrade with a you view box,then read on how to install that it won't work with a power line plugin- great! This was my original problem when I bought the smart tv ethernet connections, I use Ethernet plugins next to my tv etc setup, but this is no good for BT Sport
The UK needs to get it's act together with this technology ,the Government needs to knock a few heads together for Joe Public.Feeling a bit cheated again.

I have a BTHome Hub3 with infinity and used to use my TC wirelessly, I can't seem to get it to stay connected revert to my original back up

I have a BTHome Hub3 with infinity and used to use my TC wirelessly. Since I changed I cannot get my TC to stay connected, nor can I access the previously stored backups or files I had stored on it. I don't want to use an Earthnet cable. I can't get it to connect or stay connected to my MacMini either.

HELP ME PLEASE!!

What is the fastest/ best DNS to use with Infinity...

I'm using a seperate DHCP server in my home LAN which gives me the ability to asign different DNS servers. Ive previously used Open DNS which seems a little slow, so I'm currently passing the routers IP address as the DNS server which works fine, but I suspect it is sub optimal. Based on the experience of you folks, what are the best/fastest DNS servers to use in conjunction with Infinity (Specifically 100 Mb FTTP)?
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’

Hi
Nice find ducllum just ran namebench and it found the same dns server in your post was 175 percent faster than the standard ones I was using.
EDIT: I found the saved file
I can see the difference

Routers for use with Infinity that show line stats...

Please can someone recommend a router that’s reasonably priced that works well with infinity and shows the line stats?

The Draytek Vigor 2750 VDSL router will show you line stats. It replaces both the white Openreach VDSL modem and the BT Home Hub router so would mean you are left with just one box. They're not particularly cheap though (~£160).
Alternatively there is a way to hack the Openreach modem so you can get into it's web interface to view the line stats but I won't post how to do that on here because I'm not sure if that breaks the T&Cs of this forum. Google is your friend :-)

Wireless routers for use with infinity

Could anyone recommend me a fairly decent router that will work with infinity please? I had the TP link Archer C7 which turned out to be faulty after just a few days. I'm currently using the "faulty" homehub3.0 Type A at the moment, was even considering buying the homehub4 if its half decent. I just want something that works with fairly decent wifi range and a minimum of 1 gigabit Ethernet port.

you may find this link of some use http://forumhelp.dyndns.info/wireless/hh3replace.html
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Issues with Infinity - Connection Speed & Other Pr...

Hi all,
I had Infinity installed on 2nd November. Besides some issues with BT mixing up delivery addresses the installation by Kelly Comms went smoothly, and was setup within 45 mins.
Initial speeds were very good, achieving 74Mb/s Down & 18Mb/s Up with a Ping/Latency of 5ms Excellent really considering the sub 5Mb/s I was used to with ADSL. The high connection speeds remained over the weekend until about 4pm on November 5th. I found that the Openreach Modem had lost connection (flashing DSL light) and my HH3 Broadband light was a steady orange. I left this for a while before picking up my landline to call customer services only to find that my line was dead with no dial tone.
Broadband eventually came back on service later that afternoon, but at a much lower speed of 43Mb/s Down, and an almost impossibly slow 0.97Mb/s Up. Ping/Latency has also slowed to around 20ms. During the evening I managed to get through to customer services in India, who were able to start dealing with the fault on my phone line.
Initially I was told it would be the 12th of November that the problem with the phone line would be resolved. Fortunately enough it was then fixed the following morning by an apparent engineer visit. I was unaware of this action until later in the day, but had noticed before leaving for work that Broadband was yet again down.
So to cut a long story short: I have a phone line that works, but a big reduction in connectivity speed especially upstream speed. Should I be contacting BT to investigate yet another potential problem bearing in mind that I am still within the supposed '10 day training' window.
(All speed tests have been conducted via a PC connected by ethernet directly to the HH3)
If anyone can advise me it would be much appreciated.

Hi Tidycarrot,
Welcome to the Forum. What was the speed estimate given to you when you signed up to the service? If the speeds you are see are well below that estimate, send me in your details using the link below and I'll run a few test on you line from here.
http://bt.custhelp.com/app/contact_email/c/4951
Thanks
Paddy
BTCare Community Mod
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We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Using HH2 as WAP with Infinity and Android devices

We have just had Infinity installed.
Before Infinity I had two HH2s set up as waireless access points using the guide prodiced by Keith of this neighbourhood. They conected back to the HH3 via two TP-Link powerlink units. It all worked well. I never got round to resetting the SSID to the same on all 3 hubs which meant as you moved from one side of the house to the other you have to choose a different router.
BT set up Infinity today and it was working fine with my original setup however on the spur of the moment I decided I would change the SSID for all three hubs (two original HH2s and the new HH5).
I started with HH5 and it worked fine. I then worked my way around the other two HH2s and it seemed to work for a while and then suddenly when I was in the same room as the HH5 my Android tablet could not get the internet. Logging into the IP address for the HH5 it showed that it was connected. The blue linelight was on. The internet radio in the cooking room was connected and working, presumably connected to the nearest HH2.
I reset the wireless settings on the HH5 but still my tablet and my Android phone got the error page saying that there was no internet connection. After diconnecting a couple of times I eventually got the Android tablet connecting to both the HH5 and to the common SSID now shared by the HH2s. My phone wont connect at all.
As a test I then connected my work laptop via a cable connection to a TP-Link and it worked fine. I then connected it via the commn SSID (HH2 only) and the HH3 SSID and agin it works fine. This thread is created on WiFi to the common SSID.
Sorry for the long description.
Two questions:
1. When setting the common SSID I used the same passkey for all three routers, was this the best way to do it?
2. Why has my Android phone lost connectivity and how do I recover it?
PS 3rd question, why wont this forum accept the word "kit c hen"?
PPS I've just checked on the settings within HH5 and the phone is showing as connected but to the 2.4GHz signal.

There are a couple of different guides on my website, one of them is by Jarviser, so I don`t know which one you are using.
If you make all the SSIDs the same, then Android devices tend to get confused, as they see the same SSID, but with a different BSSID (Wireless MAC address).
This can cause them to fail to get a valid IP address, so you get no connectivity, this is a common issue with BT Wifi hotspots as well, when Android devices are used.
It would be better to use slightly different SSIDS, and then allow the devices to automatically select the one that is in range.
Make sure that the HH2s are on different channels, and make sure that smart wireless, and smart setup is disabled on the HH5.
To answer your last question, its part of the spam protection that was implemented on this forum a while back.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Is there a Wholesale issue with Infinity 2?

So I've been on Infinity Unlimited for a few months and was getting constant 35-36mbps down and 7-8mbps up with latency of around 20-21ms (Draytek 2750n synced at 40/10). A couple of weeks ago I reviewed my package and as part of this I was advised that I could get the free upgrade to Infinity 2. I went through the process and the expected speeds were 55.6mbps down & 18.0mbps up.
So Friday I got an eMail telling me that the upgrade had been completed. Restarted the Draytek 2750n and it was syncing at 67/20, looking good. Initial speed tests were also promising and although quite up & down I was getting up to 60mbps down & 12.5mbps up. Then it all started to go downhill. Very random speed results, high pings up to 50ms, slowdowns and complete halts.
Fast forward to today, speedtest.net indicates 18-28mbps down & 5-8mbps up with a ping of 20-50ms!!! Even the BT speed tester came back with 9mbps down and a couple of meg up!!!
To say I'm disappointed would be a bit of an understatement. I feel duped, especially as I was considering a great offer from Virgin. What is everyone else's experiences? I know a co-worker whom also has the same issue, I'm starting to feel as though there is a wholesale issue with this so called "Infinity 2". I would also suggest that I've been misold this product, it is attaining nowhere near what it should be. I'll wait for the 10 days and then report back.
In the meantime I'll also investigate any local issues that could cause this. I want my speed back.

Just done a test on broadbandmax.co.uk which shows 50.8/14.9
and speedtest.net and showed 14.6 up and 15.7 down with a ping of 10ms
I can't even get the BT one to work!!!
Although my profile says 76/20 I'm not even sure I've been "upgraded" anyway????
I had the same thing with Madasafish about 5 years ago. I was getting a steady 2Mbps and they "upgraded" me and the speed dropped to 1Mbps. They said "...that's all your line can provide...blah blah blah" to which I replied "but I've been getting 2Mbps for over a year....." They of course weren't interested so guess what?...........
.....I went with someone else.
The mods on this site must be getting peed off with us plebs hassling them about this.
Maybe they can pass it up the chain to those in their ivory towers to earn their keep and either get this sorted or at least admit there's a problem.

Terrible download speed with Infinity 2 (less than...

I was a relatively early adopter of BT infinity. When I first signup I recieved a consistent 70mbps+ down 80mbps up.
Over the last few months this has dropped to around 40mbps down and 12mbps up.
I posted here regarding the issue, contacted BT, and even Emailed the tech support guys recommended here on this very forum.
Unfortunately nothing improved, however since 40mbps down was okay for almost everything I needed to do I decided to leave it.
Now however, the situation has become dire. For the last month my download speed has been consistently less than 4mbps with my upload speed being 2-3x as fast!
The BT speedtester refuses to complete due to the test taking too long. However I have managed to get a screenshot from speedtest.net.
To make matters worse, webpages down't always seem to complete, with many requests eventually timing out.
I am at a complete loss and would like some advice on where to go from here. I have for all intents and purposes lost faith in the standard BT customer service having spent hours on the phone with them before when my speed dropped to 40mbps a few months ago.
Any advice would be very much appreciated.

Hi
I also am having the exact same issue. I am on the phone now and they are telling me now that is all my line can handle.
This is disgusting, the service is disgusting, cannot get an engineer out. For over 10 months i could get 60mbps steady downloads now i can't
even stream a youtube video!!
even though i have another infinity 2 line in the downstairs living room getting 65mbps steady downloads from the same exchange.

Put up with Infinity for over a year. About to rag...

Title says it all. I had no real problems with BT broadband until I upgraded to Infinity. Then the fun began. Currently scraping along at 4Mb download speed. Cannot physically bring myself to phone BT AGAIN, and go through the same ludicrious set of steps AGAIN. I must have gone through this process a dozen times over the last few months.
1. Hit problems. Either speed flatlines or hub's BB connection constantly drops.
2. Reboot hub / router. No effect.
3. Pluck up some courage. Steel myself for the coming saga. Pick up the phone, and call BT.
4. Speak to some extremely pleasant, Indian chap / lady, who insist on walking me through every baby step every time. No I'm not using a wireless connection. Yes I've tried rebooting. What's that you say, you CAN see a fault somewhere not inside my house? I'M SHOCKED.
5. Listen to the profuse, over-the-top apologies from the hard pressed CSR peeps out in India, feeling sorry for both myself and them. Engineers will be roused! Amends will be made!
6. Receive immediate follow up call from manager asking my opinion on the person I've just spoken to.
7. If an engineer has been booked to come out to my house, they will not turn up 2 times out of 3, and I'll receive a phone call telling me they're not coming in advance perhaps 20% of those times, meaning a wasted morning / afternoon waiting in.
8. Connection is fixed usually within 24-48 hours after phone call. Assume something, somewhere has been rebooted.
They say the definition of insanity is doing the same thing over and over again and expecting a different result. What can I do different? What it looks like to me is some piece of infrastructure between me and the internet is periodically barfing, and needs rebooting. But no one seems to notice unless I call. And let me tell you, I'm really, really sick of calling. Hence this slightly incoherent plea for help.
I despair.

Thanks, that's an interesting suggestion.
I'm not sure it entirely fits the pattern I'm seeing (I think it tends to be fine for longer periods than that, then dies a month or so later), but I think I'll monitor the speed much more closely than usual over the next few days. I tend to forget to check the speed once everything seems back to normal, and it usually takes frequent disconnects before I really notice how bad things have gotten again. Interestingly, on this call the guy I spoke to made a point of saying I should not disconnect or turn off my equipment, presumably meaning they will indeed reset DLM; they may well have done this in the past, but I hadn't understood the implications.
On a side note, does anyone know of a speedtest style app which could check and log speed periodically over a period of time, rather than remembering to do it manually?

Appalling customer service. Problem with Infinity ...

Placed order for upgrade from Bt Broadband to Infinity 1 on Tuesday 19th March. Was given installation date of Tuesday 26th March (Today). All started well when engineer arrived at 9am. He had already done the necessarys in the cabinet up the road so fitted the new master socket and connected the new modem to my existing BT Home Hub 3 (installed last march and been working OK ever since). Well all the lights on the modem came on OK but the hub would not connect to the internet, the 'B' was orange. Nothing he did would make it work. He went away after 2 hours, most of wich he had been on the phone to BT trying to sort out the problem to no avail. He came back a little later and sid that he needed to reconnect my old copper connection as another department needed to come out to sort it out. The impression I got was that they would be back later today or maybe tomorrow. How wrong could I be. Despite my landline being registered as my preferred contact number I later received a text message saying BT had tried to call me to tell me that my new installation date is Thursday 11th April!!!!! That's over 2 weeks away. I was fuming at this delay and not even being consulted as to whether this was convenient.
I phoned the 'helpline' number (laughably misnamed) and after going through the usual Indian call centre finally got through to a guy in UK who said that he could offer me a better date of next Tuesday, 2/4/13. Obviously I was still unhappy with this offer since as far as I was concerned they hadn't finished what they started today so my existing installation was still outstanding. Wrong again - BT has closed todays installation (how can they do that when they haven't finish????) and I have to wait for the next available date for a NEW installation.
Well, after a prolonged discussion and much banging of head against a brick wall I had no option but to accept the next tuesday date.
Why should I have to wait another week? I would expect them to prioritise my installation and sort out the problem ASAP not just push me to the back of the queue. I feel that now they have my money they don't care that I don't have what I ordered when I expected it and what can I do - NOTHING.
My thoughts are that there could be a problem with the fibre socket on my hub but as the engineer doesn't supply the hubs he couldn't try another to eliminate this. If I have to wait a week only to get someone turn up with a new hub, try it and it works, I will be absolutely livid. That could/should be done NOW.

Well thought I'd give you an update on my Infinity installation.
Quinn engineer arrived this morning about 10:30.
He had no knowledge of the previous aborted attempt to install Infinity last Tuesday. I had to fill him in on the story and the problems as I understood them.
He disappeared off to the cabinet to reconnect the fibre.
He returned. Connected everything up. Home Hub still showing orange light.
Looks like the fibre socket on your Home Hub may be faulty he says. Goes out to van, comes back with new Home Hub. Connects it and hey presto all is working wonderfully.
He left less than 30 mins after he arrived.
Of course I am delighted to finally be connected to Infinity but I am outraged that it was so simple to put right. I even suggested to the original engineer last week that it could be the hub faulty but he didn't carry a spare one to test it. He was going to try to get a spare hub but was told by someone at BT not to as it was unlikely to be the problem.
So I have had to wait a week for someone to fit a new hub when it could have easily been done last week.
My questions are:
1 - Why don't your engineers carry a spare home hub?
2 - Why was the original installation appointment closed when the job was not completed?
3 - Why did I have to have a new appointment (originally 16 days after original date), effectively putting my unfinished installation to the back of the queue when a 30 min visit the same day or the following day would have sorted it out?
4 - Why was the first engineer not allowed to get a replacement hub to see if that would help?
5 - Why when today's engineer arrived did he have no prior knowledge of the 'problem'?
6 - Why is the online order checker not updated? It has shown my 'new' appointment as Thursday 11th April right up to today. Wrong information is worse that no information.
I'm sure you can understand that I am far from impressed with the utter shambles that BT has created over this installation and think, at the very least, they should consider refunding my installation charge as a gesture of goodwill.
As I feel at the moment I am very unlikely to recommend any of my friends and family to commit themselves to a contract with BT.

COMTREND POWERGRID 9020 WITH INFINITY

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