Concerns with overall support quality

Hello,
I am trying to buy CC membership and here are my story and questions to community so far:
1) When using online form, I am able to fill out my order (I am ordering as a company, so VAT number is submitted, country: Latvia) , however after I try to confirm my order, following message appears:
We need additional time to process your transaction
You should get an email from us by next business day. If you don't hear back from us, you can check your order status on your account page or call us at +1 800-585-0774. If you're not in North America, you can look up a local number here. For now, check out all the great free features of Creative Cloud! Get started with trials
2) I will say, that after ~1 months of efforts, nobody has contacted me and there is no order status on my account page. I have tried 2 different credit cards which both work fine in other online purchases.
3) Ok, no problem, I will call phone support, I thought. However I have spent already around 40€-50€ on phone bills, waiting for being connected from one person to another to resolve my issue. One time after several loops I got through and support person took my credit card details on the phone and I was able to buy single app membership. Next time (I wanted to buy full pack membership), I got issued a support ticket, which stayed open for about a week and got closed, because "everything seems to be in order", despite my comments. However, to this day, I haven't been able to purchase my membership.
4) I hope, somebody from Adobe will read this and my comments will help to improve quality of support. For example - one time when giving my adobe ID, which is my email address, I spent 15 minutes on the phone, trying to spell my full name to some non-native english speaking person from India or similar country. We tried both english spelling, military spelling and word games until succeeded Why cannot my adobe ID be array of numbers or something like that?
5) From facebook/amazon/ebay/adobe - I have to say that adobe support has given me most of the problems but I hope that it will get better in the future.

Hi AndisC
I am sorry you have had a frustrating time trying to purchase CC membership & will help get this resolved.
1) The orders you placed today have not been approved and I need to check this with our finance team. I'll get back to you when I hear from them.
2) Have you previously purchased a single app membership using a different Adobe ID? Does this need to be cancelled?
Kind regards
Bev

Similar Messages

Disapointed with itunes support hope someone has a answer

I should first say that the purpose in this post is not to slam itunes support but to find someone with a helpful answer.
About two weeks ago my computer started telling me that 100 of my songs could not sync because they were not authorized with this computer. I click to authorize, it tells me this computer is authorized. I went to the Apple support page and discussion boards and I have tried every option. When nothing worked I sent a message to itunes support stating everything above.
Below is the frustrating correspondence I'm now having with itunes support.
ME:I can't authorize my system to play purchases my system keeps requesting that I authorize, then tells me I am authorized. I have done all the trouble shooting options found on the apple support page and spoken to a iphone support person and they said the problem is with itunes. Please help.
ITUNES:Dear N
Thank you for contacting iTunes Store Customer Support. My name is Pradeep. I am glad to assist you for the day.
I apologize for the delay in response from us. The delay is happening due to unexpected high volume of request. I know it must have been difficult for you to wait for a response from us and I deeply regret that.
N, please accept my sincere apologies for all the frustration caused you.
I am sorry to hear that you are repeatedly asked to authorize your computer. I know how disappointing that must be.
N, the information in this article should help you resolve this:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
If you are still asked to authorize your computer after following the instructions in the article above, please let me know and I will assist you further.
Thank you for understanding and patience. You are a valued member of the Apple family. Your experience with the iTunes Store is of utmost importance to us. Thank you for being an iTunes Store customer.
Have a nice day !!!
Sincerely,
Pradeep
iTunes Store Customer Support
ME:As I said in my original email, I have tried all of this, it is still not working.
(in the email below he was wrong I don't have two accounts, my husband and I have two diffrent accounts and home sharing)
Itunes:Thank you for contacting iTunes Store Support. I am Pradeep again. I glad to assist you for the day.
N, please accept my sincere apologies for all the frustration caused you.
I'm sorry to hear you're having trouble authorizing your computers to play your purchases.
I did a little investigating and found that you have multiple iTunes accounts:
Please note that it is not possible to merge two or more accounts, and your computers need to be authorized for all of your accounts or some of your purchases may not play.
To authorize your computers, follow these steps on each computer for each account:
1) Make sure you have installed the latest version of iTunes. You can download the latest version free of charge:
http://www.apple.com/itunes/download
2) Open iTunes.
3) From the Store pull-down menu at the top, choose Authorize Computer.
4) Enter one of your account names and the password for the account.
Note: You must select the AOL button for your AOL accounts and the Apple button for your Apple ID accounts in order for authorization to be successful.
5) Click Authorize. A dialog will tell you if the authorization was successful or unsuccessful and how many computers you have authorized for that account.
Repeat steps 3 to 5 for each account listed above.
If you forgot the password to one of your Apple ID accounts, you can recover it using the Apple password-recovery website:
http://iforgot.apple.com
If you can't remember your AOL password, call AOL at 1-800-827-6364 or click the link below to be taken to the area of AOL's website where you can reset the password yourself:
https://account.login.aol.com/opr/_cqr/opr/opr.psp
To figure out which account you used to purchase a particular item, follow these steps:
1) Control-click (or right-click) the item in your iTunes Library.
2) Choose Get Info from the menu that appears.
3) Click the Summary tab.
Note the account name that appears in the list. The account name that appears is what it was when you purchased the item. Even if you have changed your account name since then, the item's Summary will continue to display the original account name.
You can also review your entire purchase histories. This article shows you how:
http://support.apple.com/kb/HT2727
Thank you for understanding. I really appreciate your patience N. You are a valued member of the Apple family. Your experience with the iTunes Store is of utmost importance to us. Thank you for being an iTunes Store customer.
Have a nice day !!!
well again he sent me to the website I already told him I have been to, and I also said the whole problem is that the prompt tells me to authorize when it is authorized, WHY did he think he needed to tell me how to authorize my computer?
ME: Once again, the computer IS authorized! The music that will not play is a random 100 songs out of over 1000 that had been purchased on MY account. You have not provided me any information that I have not already read and tried from the apple support web page.
Once again if you had read the first email you would know this. I must now request a supervisor to contact me preferably by phone at xxx-xxx-xxxx. If it must be by email please be sure that my problem is thoroughly investigated before contacting me, as I am tired of repeating myself.
Well; once again he tells me to try options that I have done, and stated in my first email.
Itunes:Dear N,
Thank you for contacting iTunes Store Support. I am Pradeep again. I glad to assist you for the day.
N, please accept my sincere apologies for all the frustration caused you.
As an Advisor for the iTunes Store, I handle issues related to billing, downloading, customer accounts, and the items available on the iTunes Store. Although your question falls outside of my area of specialty, I will be happy to assist you with resolving your issue.
Listed below are some helpful tips and links. Once you have found a category that relates to your issue, follow the instructions or click on the associated link to go to that page.
A wide variety of helpful tutorials, troubleshooting steps, and support information can be found on the iTunes support website:
http://www.apple.com/support/itunes/ww
For answers to general questions about iTunes, open iTunes and choose "iTunes Help" from the Help menu.
To post questions and read answers provided by other iTunes users, you can participate in iTunes discussions at our Discussions forum:
http://discussions.apple.com/category.jspa?categoryID=149
Technical assistance and service information for your iPod is available on the following page:
http://www.apple.com/support/ipod
If you require more assistance, you may wish to call our AppleCare technical support team. A technical Advisor will be able to tell you about Apple's complimentary and fee-based support options as well as assist you in determining what option might be most helpful in this case. To find the appropriate phone number, please visit:
http://www.apple.com/support/contact/phone_contacts.html
1-800-275-2273
Another option is to simply describe your issue using our website and arrange for an Apple Expert to call you. Using this option, you can receive a phone call now, or make an appointment to have an Apple Expert call you later if that is more convenient. To explore the Apple Expert option, please visit:
http://www.apple.com/support/expert
Thank you for understanding. I really appreciate your patience Nicole.
Have a nice day !!!
Sincerely,
Pradeep
iTunes Store Customer Support
At the point when he even says this is out of his league but he's not sending it to someone who can help, I think I may loose it. This is my last responce, yes it was a bit angry but not nearly as angry as I wanted to be. I have yet to hear back.
ME:How many times do I have to tell you? I Have Done That!!! I Have Spoken with apple support, the problem is something iTunes must fix! Why am I forced to continue to tell you the same thing over and over again?
It is painfully clear you lack the ability to help me. Please send this to someone who can.
This is so frustrating. And message boards all over show the same problem. 100 random purchases that will not play, and the trouble shooting options not working. I dont know what to do.
Oh and I have tried removing the 100 songs it just picks a new 100 songs not to sync.

That's a shame. http://support.apple.com/kb/ts1389 should cover most of the issues. The 100 random songs bit is simply that iTunes only bothers to list the first 100 problem songs. At that point, as far as iTunes is concerned, none of your songs are authorised. Again, I realise you've probably tried this already, but is your user account an admin account, or have you tried switching to an admin account to authorise the computer? Do the songs play in iTunes only then not to sync or will they not play either? It may be worth looking at the permissions on the C:\ProgramData\Apple Computer folder and making sure that Everyone & SYSTEM both have full access, then replacing the permissions on child objects, before attempting the SC.Info removal tip again.
I'm just shooting in the dark here however. If I recall the one time I had the problem personally the fix was to deathorise the PC, attempt to play a DRM'd track (i.e. don't use Store > Authorise computer first), authorise, job done. Hopefully there are others on these boards with more experience resolving this type of issue who can wade in with suggestions. I guess if it were me I'd also check I can at least get a different machine properly authorised to my account, i.e. put a DRM'd track on a USB stick and make sure I can play it on another machine. If you're at the 5 computer limit deauthorise all may also be worth a shot.
tt2

Problem with apple support , help me plz !! don't remove my thread plzz

hello all first of all please accept my apologies for my bad english language .I'm an American who lived outside of America since childhood. i hope you understand me . i am one of the apple fans that many times i contact with apple support team for solving my itunes problems, some of supports were great But on other side there are many employee in the apple company that they just give us some PREPARED answers without thinking about what i ask them !
i want to report my problem here to get rid of those useless persons and ofcourse those weak answers in the apple company. before of explaining my problem , let me tell you a short thread:
some months ago i bought one microsoft XBOX live CODE to charge my LIVE account , i bought that from a retail store at France. Code was redeemed before i buy that , that was obvious that seller had decide to scam me with a used voucher ! and he did not accept my words and he just needed proof. so i go to microsoft.com on support section then i start talking with online chat support
please help me to solve my problem , please tell me that how i can report some one on apple?
<Edited By Host>

hi bleach i explain whole the story in the post 1 but the forum moderator removed that and this time he EDIT my thread.
i bought 3 iTunes code and i want to know the date and time of redeeming, this issue happened to me manytimes in the past and each time apple support answered me with the time of redeeming of the code.
but some times some persons in apple support they don't help me and they don't give me date and time of redeeming ! and they just give me some prepaid and Irrelevant answers.
all i want to say is that many persons in apple are useless really, and we have report their weak support.
yes you are right we are all users but what we have to do when a bad person support us on the apple ?
yourself just send me a link for this matter :www.apple.com/support/contact
what i have to do on that link ?
where i have put my complaint ??
hey peoples , many support persons in apple have no any Creativity to solve our porblems . what we have to do againts of them ??
many times apple support employees tell us "I do understand how important it must be for you to know the details, but I do apologize as I won't be able to provide any more details regarding your concern."
is it giving the date and time of redeeming so hard? Why he/she can't give me more details regarding my concern BUT others can do ??

[SOLVED] haskell - citeproc-hs was not compiled with bibutils support

Hi all,
since I have not yet been able to get help in arch-haskell's IRC channel, I am posting here, maybe someone has an idea:
I am using pandoc which I have retrieved along with all its dependencies from the haskell binary repository. But when I try to process a bibliography, I get an error message from citeproc-hs:
pandoc: citeproc: Bibliography format not supported.
citeproc-hs was not compiled with bibutils support.
Supposing that the error message is not misleading, I wonder how do I recompile with bibutils support then?
Googling gave some results concerned with haskell-hs-bibutils, which seems to have been on the haskell repo earlier but is there no longer, so I installed it from AUR (modifying the PKGBUILD to accept haskell-syb>=0.3 instead of =0.3).
Reinstalling haskell-citeproc-hs did not help.
Next I tried with cloning habs the haskell repo (as is described here). Since I could not find any switch in haskell-citeproc-hs's PKGBUILD that would disable bibutils support I directly issued
./makeahpkg -- haskell-citeproc-hs
but the resulting package gives the same error as the one from the repo.
Should I have taken extra steps to build/install haskell-hs-bibutils also in the habs chroot? Or anything else?
TIA,
Andreas
Last edited by awagner (2012-08-01 08:36:06)

awagner wrote:Should I have taken extra steps to build/install haskell-hs-bibutils also in the habs chroot? Or anything else?
Yes, it seems this was the problem. Besides cloning habs, I now went on to manually copy the necessary files of bibutils-dynamic and haskell-hs-bibutils from AUR into the local HABS tree, modify dependencies in haskell-hs-bibutils, haskell-citeproc-hs and haskell-pandoc (an additional dependency on haskell-hs-bibutils in haskell-citeproc-hs, in the other cases only change of version numbers).
Then
./makeahpkg -c -- bibutils-dynamic haskell-hs-bibutils haskell-citeproc-hs haskell-pandoc
produced four packages which I could install and now the error is gone and I can turn to debugging my document and bibliography files

Export with Maximum Render quality

I'm about to output in 4K a final master project file for a short film that was primarily shot in 4K, but also has some clips in 1920 by 1080 and even 1280 by 720.
I'm not concerned with how long the export takes. Is there any downside (or benefit) to activating "maximum render quality"? What about "render at maximum depth"? 24 bit or 48 bit?
I would think for a master file, you'd max out all of this, no?
Thank you for any and all input. I will use the master file to generate Vimeo, Apple TV, etc. dubs.

Use Maximum Render Quality: Mostly affects upscaling of content. If you're not upscailing, you won't notice much of a difference. Looks like you might be upscaling content to 4k, so I'd say yes to turning this on.
Render at Maximum Depth: What is the bit-depth of your source content? Do you have any content in your sequence that would benefit from the higher bit-depth?
If you really don't care how long it takes to export, you might as well turn these on. The drawback is the longer encode time.

I am having issues with tech support for King Games!   Why can't they support their game?

I have been having issues with Bubble Witch saga for over a week! Mather continue to give me the run around. Finally today, they have admitted that they are too busy with their other games to offer support! They ask me to continue to be patient ! Lol. Please, see below.     What is one to do when these app companies are not able to support their apps? Does Apple think this is good?
Thanks!
Dear Robin,
Thank you for contacting us.
Please, you have to understand that there are a lot of games provided by King and therefor we have different support teams for the 'bigger' games. Therefor we don't have the information or tools to help you with your enquiries with Bubble Witch Saga.
I'm sorry for the inconvenience.
Kind regards,
Gustaf
King customer support.

Thanks! I just think that Apple would have concern with App companies who are being offered through Apple! This may seem as though it isn't Apples issue but, in truth it is, to the extent that it looks bad on Apple. Apple, should expect companies that use their App Store to provide support for their product or not allow these companies to have apps in the Apple store! Believe it or not..... This is a reflection!
But, don't worry, I am trying to get them to support the game. At the very least my review will not be good and eventually I will stop playing as others have done!!!

I'm from Perú. My iPad doesn't work. I'm trying to contact with apple support but I can't. What can I do? How can I contact them?

I am Eileen. I'm from Perú.
I'm really concerned.
My iPad doesn't work since 2 months ago. And I can't do anything. In the Istore (where I bought my iPad, 1 year and 5 months ago) said that they couldn't repair it, and I must to go to USA to fix it.
So I'm trying to contact with apple support but it's impossible.
I hope you can contact me, and it would be better if someone who speaks spanish contact me.
Thanks.

You may have to try and contact the authorized Apple support in Mexico or Brazil:
Latin America and the Caribbean
Brazil
0800-761-0880
Mexico
001-866-676-5682
iPhone:
001-800-692-7753
The 800-numbers to contact Apple (US) we see at the main Apple Store (US) are not
able to be used out-of-country; some listed in the Contact Apple are main numbers
though and one could pay the toll-charges to try ones luck...
•Apple - How to Contact Us:
http://www.apple.com/contact/
https://locate.apple.com/country
Find an Apple Authorized Service Provider?
Contact Apple for support and service
Sadly, most responding people here are just product owners and users; we do not represent
Apple, its policies, or other aspects of the business. As volunteers of our time, we, from our
places of residence or other locations convenient to our free time, we donate time and some
ideas on common to not-so-common technical or other issues; with no expressed or implied
warranty that our advice has any binding effect on anyone, and Apple is their own boss.
Often advice here cites Apple support articles that are published; some times persons with
experience unique that worked for them in certain circumstances, is shared. Other times
one may see a few wild guesses in attempts to help people with product issues. And most
times, suggestions to 'visit some Authorized Apple Service Provider' are all one can say.
Hopefully you can find someone at the Mexico or Brazil location that can give you some help
in regard to repairs or other alternatives; or perhaps a US independent authorized service
provider could look into your product & repair it; after you contact one to see what they'd do.
PS: did you find anything using these?
https://locate.apple.com/pe/es/
http://consultants.apple.com/locator-latin.php
Good luck & happy computing!
edited 2x

Experience with Apple Support?

I bought an Ipod almost a year ago and every few months have had a problem along the lines of freezing screens or nothing happening. Each time (3 times) i have taken it back to the Apple service centre and each time they have replaced it with a new one. Whilst it has been frustrating to have to regularly make the visits, wait for a while while they deal with it, and then reload everything, i do appreciate the replacements. However, as it is coming up to the end of my original 1 year warranty, and I have only recently had the latest faulty one replaced, i am concerned about the future reliability of the Ipod, having hardly had a good experience with them to date. I don't see why I should have to pay for a year's warranty extension myself when I am effectively dealing with am ipod that is only a couple of months old and that they should support.
On disussing my concerns with my local reseller they agreed that it was reasonable to expect Apple to provide an extra year's warranty based on the problems i have experienced and suggested that i contact Apple customer care. I did so several weeks ago and spoke to one of the staff who insinuated that it was something I had done, which is completely untrue and offensive. I hardly enjoy the hassle of having to go through the rigmarole of repair and replacement, and it isnt hard to find other people who have had faults on their ipods.
She refused to increase the warranty for a year, offering a few extra weeks. I asked to speak to a supervisor and she said she would escalate my call. A week later I had heard nothing and called again. This time I was told that the call had been passed to a supervisor called Natalie who was out that day and another message would be sent to her. This is now 2 weeks ago and i still have not had the courtesy of a response.
Anyone with similar experiences/advice?

that was the whole message I received..
2.2
Here is how we found this bug:
The user is unable to export their iTunes content. The exported items do not appear in the selected destination.
This review was conducted on an iMac running OS X 10.8.2
For discrete code-level questions, you may wish to consult with Apple Developer Technical Support. Please be sure to:
- include the complete details of your rejection issues
- prepare any symbolicated crash logs, screenshots, or steps to reproduce the issues for when the DTS engineer follows up.
For information on how to symbolicate and read a crash log, please see Technical Note TN2123 - CrashReporter.
they want me to provide crash logs? can't do, it doesn't crash and did not have any issues on the two mac I tested on. Can't provide screenshots or any kind of steps because they're the ones who's saying it's not working and they don't provide the steps to help me reproduce it.

Toshiba 32RL958 - Overall picture quality worse after software update

Is there any way to install previous version of firmware on Toshiba 32RL958?
I need back from 7_0_28_16_1-b to 6.9 or even install new firmware for this model

Can you describe what happened to the picture quality? I opened [this Thread|http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=77852|Toshiba 32RL958 - Overall picture quality worse after software update] regarding crippled pictures on TL838 after the latest firmware upgrade.
I'm having the phenomenom that video from HDMI input is broken and at the moment it looks as if 1080p/60Hz is affected. (Switching to 50Hz on a device that supports frequency changing helped.) Also the TV overlay menus are broken when using HDMI. Normal cable TV seems unaffected.

Concerns with re syncing my iPhone?

Basically, i have had to reformat my PC because i got a virus from somewhere. I have connected my iPhone to iTunes but its asking me to resync it. I have no problem with this as all my music was backed up but what i am concerned about are my contacts and messages saved on the phone. If i resync my iPhone, will i lose all the contacts and messages, and if so do you know of any way to back this up before i do it?? I obviously can't restore the old back up as that was deleted during the reformat of my PC.... I dont have a mobile me account or anything like that, the contacts have all been inputted manually since getting the phone.
Thanks

Messages on your iPhone are not included with the iTunes sync process, except for being included with your iPhone's backup as the first step during the iTunes sync process.
When transferring iTunes content and photos from another computer, all iTunes content and photos transferred from a different computer will be erased from your iPhone first. Your computer is detected as a new or different computer after the hard drive being reformatted, but your iPhone is not completely erased of all content. Contacts and calendar events are designed to be synced with a supported application on your computer but if nothing is selected for this under the Info tab for your iPhone sync preferences with iTunes, contact and calendar events are not touched on your iPhone.
With Windoze, you can sync contacts with Outlook 2003 or 2007 along with syncing calendar events, or you can sync contacts only with Windows Contacts - the address book used by Outlook Express or by Windows Mail depending on the Windoze version.
IMO, all contact info should be available on your computer regardless if you have an iPhone or not, and it isn't a good idea to depend on your iPhone or any cell phone for this data which can be lost of stolen.
If you don't have Outlook 2003 or 2007 available and you don't use Windows Contacts - the address book is empty, before syncing contacts enter one contact in Windows Contacts. Make the contact up if needed, which can be deleted later. This will provide a merge prompt with the first sync for this data, which you want to select. Syncing contacts with Windows Contacts is selected under the Info tab for your iPhone sync preferences with iTunes.

Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.

Can you please put me in touch with the support for the trial copy of adobe acrobat XI pro which I had tried out on March 15 for 30 days. I have been trying to cancel since the cost is too much and Acrobat Reader is OK for me. I can't find uninstaller.
I have had to erase my disk since then with trouble with Apple Store not recognising my machine and the reload from Time Machine has given complications . Can you please cancel my trial and return my Trial money.

If you paid for what you used then it was not a trial.
Look thru the following links and use the chat option if required for your situation:
Cancel your membership or subscription | Creative Cloud
https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html
https://forums.adobe.com/thread/1703848
Chat support - For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Creative Cloud support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )
Phone support | Orders, returns exchanges
http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Dvi to hdmi with sound support

I was looking for a way to watch movies from my MBP (mid-2011 13") on a HD LCD TV, and I found an HDMI port in the back of the TV. I went to the Apple store and picked up a Kanex "Mini DisplayPort to HDMI Cable (with sound support)." The picture looks great, but there's no sound. Is there a switch I need to activate somewhere that turns on the sound for the DVI port? Do I need to set anything on the TV?

Try going to System Preferences > Sound and chose your TV as an output source. Also, go into Applications > Utilities > Audio MIDI Setup and in the left side of the window chose the output source. If these don't work then you may have a problem with your TV, it may not support audio from a HDMI cable. In that case you could use a Digital Optical Cable (TOSlink) with a 3.5mm adapter for the headphone jack of your Mac and plug that into your TV (if it has a Optical Output).

Hi all, I'm trying to connect my macbook pro to Sony Bravia tv using Kanex Mini DisplayPort to HDMI Cable with Audio Support , when connected to the HDMI on tv I get a picture of the mac screen saver ( the starburst ) no video/audio,thanks, Derek

Hi all, I'm trying to connect my macbook pro to Sony Bravia tv using Kanex Mini DisplayPort to HDMI Cable with Audio Support , when connected to the HDMI on tv I get a picture of the mac screen saver ( the starburst ) no video/audio,any ideas? thanks, Derek

Dave I'm glad to say that it works perfectly but I'm embarrassed to say that my 12 year old nephew hooked it up in about 10 minutes.
If you have the Kanex Mini DisplayPort cable it will work, what confused me was changing the display settings in System Preferences,
and dragging the mac screen from the mac onto the tv. Sorry I cant be more helpful but you have the right cable now you need a 12 year old nephew.
Good luck Derek

HT3702 Today I bought app call starsports app and now I can open app and email to starsports they say not for Canada I ask my refund but they ask me to go with iTunes support team...please can you refund my money back in my account

Today I bought app call starsports app and now I can open app and email to starsports they say not for Canada I ask my refund but they ask me to go with iTunes support team...please can you refund my money back in my account

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
Purchases are considered final, but you can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Today I bought app call starsports app and now I can open app and email to starsports they say not for Canada I ask my refund but they ask me to go with iTunes support team...please can you refund my money back in my account

Today I bought app call starsports app and now I can open app and email to starsports they say not for Canada I ask my refund but they ask me to go with iTunes support team...please can you refund my money back in my account..

Welcome to the user to User Technical Support Forum provided by Apple.
For your issue.. Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Concerns with overall support quality

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