Config Manager 2012 R2 Update Failed - Now What?

Question

Starting Environment:
Windows Server 2012 VM
Configuration Manager 2012 CU1
SQL Server 2012 Enterprise SP1 installed on a separate 2 node cluster 
We have been running this setup for Config Manager 2012 CU1 for about a year now with no issues at all.  In an effort to deploy Windows 8.1 I ran the Configuration Manager 2012 R2 Update.  The update failed halfway through.  From the ConfigMgrSetup.log
it looks like it wasn't able to connect to the database and this is why the update failed. Problem is after the install failed I am no longer able to connect to the database when opening the CM console.  I get the "Configuration Manager cannot connect
to the site" message.  Here is the error from the SMSAdminUI.log:
[02/24/2014 19:10:21] :Transport error; failed to connect, message: 'The SMS Provider reported an error.'\r\nMicrosoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlQueryException\r\nThe SMS Provider reported an error.\r\n   at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlQueryResultsObject.<GetEnumerator>d__0.MoveNext()
   at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.Connect(String configMgrServerPath)
   at Microsoft.ConfigurationManagement.AdminConsole.SmsSiteConnectionNode.GetConnectionManagerInstance(String connectionManagerInstance)\r\nConfigMgr Error Object:
instance of __ExtendedStatus
Operation = "ExecQuery";
ParameterInfo = "SELECT * FROM SMS_Site WHERE SiteCode = 'EPS'";
ProviderName = "WinMgmt";
Error Code:
ProviderLoadFailure
\r\nSystem.Management.ManagementException\r\nProvider load failure \r\n   at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   at System.Management.ManagementObjectCollection.ManagementObjectEnumerator.MoveNext()
   at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlQueryResultsObject.<GetEnumerator>d__0.MoveNext()\r\nManagementException details:
instance of __ExtendedStatus
Operation = "ExecQuery";
ParameterInfo = "SELECT * FROM SMS_Site WHERE SiteCode = 'EPS'";
ProviderName = "WinMgmt";
\r\n
[10, PID:6140][02/24/2014 19:10:21] :System.Management.ManagementException\r\nProvider load failure \r\n   at System.Management.ManagementException.ThrowWithExtendedInfo(ManagementStatus errorCode)
   at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)
   at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.ExecuteMethod(String methodClass, String methodName, Dictionary`2 methodParameters, Boolean traceParameters)\r\nManagementException details:
I have tried running the R2 update again but am now faced with the following 2 failures during run check:
Current SUM configuration uses virtual locations for some of the active SUPs. Please remove any virtual locations from the existing SUM configuration.
There is an active source hierarchy configured for migration. Please stop data gathering for each source site in the source hierarchy.
I do not know how I can fix these errors without being able to connect through the console.  
Does anyone have any ideas on how I can reconnect the console to the database and eventually successfully run the R2 update?
Database itself seems fine. No errors.  Database mounts fine.   
Thanks in advance for any input.  

Answer 1

Hi,
I saw a similar problem with yours. It should be helpful.
http://social.technet.microsoft.com/Forums/en-US/dda03cc4-e78e-409b-a9dd-f6d8a4f96774/upgrade-to-system-center-2012-sp1-prerequisite-check-failed-with-error-software-update-points-in?forum=configmgrsum
Best Regards,
Joyce Li
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.