Constant problems with Infinity

Can someone help diagnose this ?
My thinking is that I've got a cabling issue at my BT box ?
Thanks.

Considering you've posted a ping graph from EA Games as said it looks fantastic!
Try a couple of more meaningful results.
Go HERE and run a speed test, once complete click on " Further Diagnostics" and post the full results back.
Then run a tracert to bbc.co.uk ( or bettetr still a path ping) and again post the results.

Similar Messages

I'm having constant problems with pages not working. I.E.: I cannot fill in writeable fields, click on buttons... or anything... nothing on the page works. And, this is not exclusive to a particular site. I can, however, work well in Explorer.

For the last few weeks I have had constant problems with pages not working. I.E.: I cannot fill in writeable fields, click on buttons... or anything... nothing on the page works. And, this is not exclusive to a particular site. It does seem to be a browser issue, because I can work well in Explorer.

Both the Yahoo! Toolbar extension and the Babylon extension have been reported to cause an issue like that. Disable or uninstall those add-ons.
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

Appalling customer service. Problem with Infinity ...

Placed order for upgrade from Bt Broadband to Infinity 1 on Tuesday 19th March. Was given installation date of Tuesday 26th March (Today). All started well when engineer arrived at 9am. He had already done the necessarys in the cabinet up the road so fitted the new master socket and connected the new modem to my existing BT Home Hub 3 (installed last march and been working OK ever since). Well all the lights on the modem came on OK but the hub would not connect to the internet, the 'B' was orange. Nothing he did would make it work. He went away after 2 hours, most of wich he had been on the phone to BT trying to sort out the problem to no avail. He came back a little later and sid that he needed to reconnect my old copper connection as another department needed to come out to sort it out. The impression I got was that they would be back later today or maybe tomorrow. How wrong could I be. Despite my landline being registered as my preferred contact number I later received a text message saying BT had tried to call me to tell me that my new installation date is Thursday 11th April!!!!! That's over 2 weeks away. I was fuming at this delay and not even being consulted as to whether this was convenient.
I phoned the 'helpline' number (laughably misnamed) and after going through the usual Indian call centre finally got through to a guy in UK who said that he could offer me a better date of next Tuesday, 2/4/13. Obviously I was still unhappy with this offer since as far as I was concerned they hadn't finished what they started today so my existing installation was still outstanding. Wrong again - BT has closed todays installation (how can they do that when they haven't finish????) and I have to wait for the next available date for a NEW installation.
Well, after a prolonged discussion and much banging of head against a brick wall I had no option but to accept the next tuesday date.
Why should I have to wait another week? I would expect them to prioritise my installation and sort out the problem ASAP not just push me to the back of the queue. I feel that now they have my money they don't care that I don't have what I ordered when I expected it and what can I do - NOTHING.
My thoughts are that there could be a problem with the fibre socket on my hub but as the engineer doesn't supply the hubs he couldn't try another to eliminate this. If I have to wait a week only to get someone turn up with a new hub, try it and it works, I will be absolutely livid. That could/should be done NOW.

Well thought I'd give you an update on my Infinity installation.
Quinn engineer arrived this morning about 10:30.
He had no knowledge of the previous aborted attempt to install Infinity last Tuesday. I had to fill him in on the story and the problems as I understood them.
He disappeared off to the cabinet to reconnect the fibre.
He returned. Connected everything up. Home Hub still showing orange light.
Looks like the fibre socket on your Home Hub may be faulty he says. Goes out to van, comes back with new Home Hub. Connects it and hey presto all is working wonderfully.
He left less than 30 mins after he arrived.
Of course I am delighted to finally be connected to Infinity but I am outraged that it was so simple to put right. I even suggested to the original engineer last week that it could be the hub faulty but he didn't carry a spare one to test it. He was going to try to get a spare hub but was told by someone at BT not to as it was unlikely to be the problem.
So I have had to wait a week for someone to fit a new hub when it could have easily been done last week.
My questions are:
1 - Why don't your engineers carry a spare home hub?
2 - Why was the original installation appointment closed when the job was not completed?
3 - Why did I have to have a new appointment (originally 16 days after original date), effectively putting my unfinished installation to the back of the queue when a 30 min visit the same day or the following day would have sorted it out?
4 - Why was the first engineer not allowed to get a replacement hub to see if that would help?
5 - Why when today's engineer arrived did he have no prior knowledge of the 'problem'?
6 - Why is the online order checker not updated? It has shown my 'new' appointment as Thursday 11th April right up to today. Wrong information is worse that no information.
I'm sure you can understand that I am far from impressed with the utter shambles that BT has created over this installation and think, at the very least, they should consider refunding my installation charge as a gesture of goodwill.
As I feel at the moment I am very unlikely to recommend any of my friends and family to commit themselves to a contract with BT.

Constant problems with Java since upgrade to OS X 10.7

I recently purchased a Macbook Air with OS X 10.7 installed, now updated to version 10.7.5.
I'm having constant issues with Java and repeatedly being told to update to the latest version, even when I have the latest version installed (now Java 7 update 9). I've visited dozens of forums and seen posts about the same issue, but none of the solutions work for me.
I've seen variations of the following advice in several places:
Apple disables the Java plug-in and Webstart applications when the Java update is done using Software Update. Also, if the Java plug-in detects that no applets have been run for an extended period of time it will again disable the Java plug-in.
To enable the Java plug-in
Go to Finder > Applications > Utilities > Java Preferences.
In the Java Preferences window check the box for Enable Applet plug-in and Webstart applications.
But I can't find anything called "Java Preferences" in my Utilities folder. I found a Java control panel in my System preferences, and it tells me everything is OK and running.
I also see comments about emptying the cache (Java cache?), but can't find where it's kept. I also can't find where the Java plugins are stored. So what to do?
Thanks for any assistance.
Martha

I went to the link on the Support website, downloaded the Java from there (Java for OS X 2012-006) and installed it. Then I went to the Java control panel in System prefs and the information is exactly the same as it was before I installed Java version 6. It still says I have the recommended version of Java (Java 7 update 9), which is what I installed a few hours ago.
Then I went back to the website where I've been having problems today and went through the process of requesting a document from the Spanish tax authorities, which I've never had trouble with in the past (before Lion). I got the same results as earlier and the same page sending me to www.java.com to "download the latest version". So I'm back to square one.
There's a comment on the page your link sent me to that mentions the "Missing plug-in" region on some web pages, but I've never seen this anywhere. All I ever get is a message telling me to update my Java.
Is there another version of Java that would work better? If so, where can I get it?
Thanks.

IPhone has constant problems with Computer-To-Computer network

I use a Computer-To-Computer network to connect my iPhone with my MacBook Pro when I'm at the office. This enables syncing of Things and OmniFocus between my iPhone versions of these programs and the versions on my MacBook Pro. I have one of the original (2G) iPhones. I daily go to my Airport icon on my Mac's menu bar, click on Create Network, and set up a password. I'm using 40-bit WEP.
This sort of syncing procedure worked fairly well until iPhone OS 3.0. Ever since then, it's been completely unreliable. I've tried changing the channel a number of times, and of course rebooting both the iPhone and the computer dozens of times. It's still a problem.
Anyone heard of this networking problem with 3.0? Any info appreciated! Thanks.

yes, i have been having problems with computer to computer networking to iphone as well. for now, the only thing that keeps a steady connection is removing the sim card, so keep a paper clip handy.

Constant Problems with Ideapad Y510P Trials and Tribulations no one wants to help me with

My trials and tribulations with my Ideapad Y510P, this website, the Customer Service, and the Repair Department are as dauntless, perilous, and stressful as the journey up Mount Doom to cast the One Ring into the fiery depths to end the reign of chaos Sauron raught to Middle-Earth. It begins with my external/slide-in Graphics Card turning on and off and outright stopping to work and putting all the burden on the internal graphics card (of the same kind). Ultimately I'm told to try out SLI and come to this website to find a shoddy trouble-shoot resolution to try and trick the OS and computer to use SLI properly to share the burden of more stressful games and games all together (which I didn't even TOUCH; it's above my knowledge of computers). For a small time it works but in the end the external graphics card stops working completely and all the burden is given to the internal graphics card which it too stops working. Eventually my laptops screen stops working as well and the OS, I had to crack open an old monitor to see what was going on, on my computer, when I turned it on the lenovo screen was constantly flickering like something out of a horror movie or a foreboding warning of what was to come that I'm now dealing with. I figure I should install Windows 7 because at this point and my lack of knowledge I have no idea how to reinstall Windows 8 from a non-properly working laptop with no CD Drive. In the beginning I thought two graphics card would be perfect for more stressful games, sharing the burden to ease it so they don't overheat; well that idea and thought process was shot out the window and into a corner where it was beaten to a bloody pulp. So I remove the HD from the laptop, go downstairs to my Desktop and hook it up and install Windows 7 into it, in hopes of maybe resolving issues or trying to at least get to the desktop to figure something out. Well it absolutely did nothing. So I bite the bullet and send it into the "Repair Department" thinking WHAT. COULD. POSSIBLY. GO. WRONG. I get it back today at around noon with all my hopes and dreams to find out that instead of putting Windows 8 back into the Y510P I'm given a Windows 7 Desktop asking me for a CD KEY that I don't have, this isn't even the same CD OS I installed onto it but one from the Repair Department asking for a CD KEY I have no means of acquiring. I also find out that apparently it wasn't the Graphics Cards at all but the MOTHERBOARD. OF COURSE! (sarcasm) SO I CALL CUSTOMER SERVICE Customer Service tells me they can't give me the the CD Key because they have no correlations to the Repair Department (this is starting to sound like a bad divorced couple) so they can't give me the CD Key, let alone email it to me. So I ask to talk to the Supervisior (who is probably the nicest thing that has happened thus far in my trails of Lenovo and the Misadventures of O_Green_World). He tells me that the motherboard is set to work with Windows 8 best and that I can install BIOS for Windows 7 on the website and to reinstall my copy of Windows 7 the way I did it before giving it to Lenovo, and or waiting for this Windows 8 CD which isn't even an OS but some sort of way to contact the Windows 8 on the Motherboard to install it that way (which is being mailed to me now). Now here is my fresh new problem with this whole shindig. I've installed my copy of Windows 7 onto my Lenovo Y510P. It doesn't have the installation drivers for the Ethernet or Network Controller, under Device Manager they are under "Other Devices" in the Device Manager window. So I can't can't a Ethernet Cable let alone Wifi in order to go onto Lenovo's website to download Windows 7 BIOS/Drivers for Y510P. ALSO, ALSO, if the computer falls asleep it doesn't wake up at all I have turn off the computer and turn it back on. For all that is good in the world please, someone, somewhere help. [Edit] - I just had to seperate my **bleep** post because it posted it as a giant wall of text.

Hello Sachin,
Here is the latest version of the code , I have tried many. I am not familiar with code that is why I came from Dreamweaver to Muse. Laugh, it would make you cry.
Dreamweaver is advertised as wysiwyg which it certainly is not. Muse advertises that you can build a website without knowing code( as long as you do not want to put a simple run of the mill animation on your site)! Having had my usual grouse I still love Muse as it does everything, well nearly everything it says it will do, and makes building a reasonable site possible for someone who has very little knowledge. Once you have sorted the code out I probably will need to talk to you again when it comes to uploading to server as I can see from the forums that this seems to be a weekness of the system also. Thanks for your cheerful reply to my utterly unreasonable previous communication and I look forward to you solving all my problems. I think' IT' is the only business in the world where people pay good money for products that don't work and are then told to go and chat amongst themselves on forums to see if they can solve the problems collectively. Couldn't resist that one I'm afraid. Old and grumpy! I hope you can access the code. I have no idea where it is but I copied it here in the html frame. I even find it difficult to use this forum. User friendly!
ie8 html5 video creator by EasyHtml5Video.com v1.8

Constant problems with logic 8 (only in last 2 weeks)

Hi,
I've been using logic pro 8 since the day it came out, and have had hardly any problems with it.
Now all of a sudden it is crashing all the time, sometimes it just totally loses sound and my monitors just click and pop, or other times i get random 'blasts' of white noise through my left monitor!!
I put snow Leopard on a few days ago and it appears to be worse than ever for crashing now.
Anyone else had similar problems or know what the deal is here?
Many thanks
Tom

John Alcock wrote:
Interesting. There are many reports of this noise, but all (AFIAK) with Logic 9, not 8. I've had the same problem with LP9 but haven't with 8.
http://discussions.apple.com/thread.jspa?threadID=2144002&tstart=200
See if there's anything in that thread which helps.
Today I had this white noise bursts for the 1st time since I upgraded to LP9...the project is super simple...an audio track - flexed and muted ...and the bounce in place regions created from that on a second audio track...I was doing some fades so I was moving back and forth to the regions to listen and adjust the fades...
It's really loud and I'm glad I wasn't wearing headphones...
I check the link you posted ......
A

Constant problems with external HD used for time machine.

I have had numerous problems with my backup disk and can't seem to solve the problem... I often get errors with disk not ejecting properly, sometimes when the iMac has gone to sleep, sometimes not. Often the Mac won't recognise the disk when plugged back in (it recognises the other partition though). I can get the disk in disk utility sometimes, but if I run repair disk it finds a lot of errors and tells me it can't fix the disk. I'm told to Backup, format the disk etc.
Running yosemite on a 2008 iMac - disk is Hitachi 1TB usb powered (plugged straight in to iMac). I have prevented spotlight from indexing the HD.
Any advice ideas? Thanks in advance.

applejoose wrote:
I can't because it's a specific type.
Is it hard-wired to the enclosure? If not, examine the connectors and compare with what is available. I doubt that it has a connector that is unique to this particular drive.
If you choose to replace the drive, don't get another manufacturer-branded external. They are often "crippled" so that they can't be used in anything other than the generally cheap enclosure in which they are packaged, or only usable if you re-format them. Here's a comment from a recent Macintouch thread on new Seagate 5TB externals (http://www.macintouch.com/readerreports/harddrives/index.html#d23mar2015):
A word of warning for those who want to rip out their drive. If you have data on it, it will only be read by Seagate controllers such as its original case or the GoFlex adapters. If you stick it in something like an IcyDock, it cannot be read and require a reformat. If you used it with another controller, it cannot be read when you put it back on the Seagate controllers.
A good quality enclosure, such as the OWC Mercury aluminum cases, is a good investment. You can choose the drive you install, and you usually get a better drive warranty that way.

Constant Problems with ITunes

I have two continuing problems with ITunes which are incredibly annoying.
When I start Itunes on about one in three occasions it immediately shuts down again.
And it regularly shuts down after ripping a cd but without ripping the final track of the cd - and this happens irrespective of the number of tracks on the cd.
I have tried reinstalling itunes but it does not cure the problem.
Never had any problems with previous versions of ITunes. GRrrrrrrrrrrrrrr!!!!!!!!!!
Windows XP Pro

Welcome to Apple Discussions!
Try this similar article and see what it will do:
http://docs.info.apple.com/article.html?artnum=61711
Also-everything's up to date, right? iPod and iTunes?
http://www.apple.com/ipod/download
http://www.apple.com/itunes/download
Try switching the USB ports as well.
If not, post back and we can try a few other alternatives
rjl

Constant "Problem with Shortcut" Every Time iTunes updates

Sorry to vent, but this really bugs me.
Ok, this can't be hard to fix and isn't hard for ME to fix when I update iTunes, but this is REALLY, REALLY, REALLY annoying.
Here's the issue. Every time iTunes updates itself, it invalidates every Shortcut for the executable. I get "Problem with Shortcut" Windows Window and which says "This action is only valid for products that are currently installed."
This happens EVERYTIME iTunes updates itself, which seems very often.
It is really, really annoying. And it ONLY happens with iTunes (no other software - for example Firefox doesn't do this), which says to me that Apple can't be bothered to make sure that the path to their new executable is the same as the old when they do the update. Actually, now that I look at it, it looks like it is somehow deleting the path in the existing shortcuts when it updates, which sounds like a bug.
Any decent usability testing would find this and quickly fix this, but this happens on EVERY windows computer I have EVERY time iTunes updates itself, and it has been there for at least the last 5 upgrades, so I know it is not a 1 off thing only I am seeing.
Please, please, please fix this in your next patch.
Thanks.

Add me to the list of the angry. Safari on Windows does this too.
Apple apps are the only ones I've ever seen on Windows to do this. I don't even understand how/why it happens - does it take the time to find all the shortcuts (which are separate files it would have to search your HD for) and deliberately break their paths?! If Apple are going to make windows applications, it'd be nice if they swallowed their pride and learnt the windows platform and its norms. 99.999% of other software vendors have figured out how to make shortcuts that work...
The worst thing about this is that the error message (admittedly, I think it's a windows message) gives the impression you have to reinstall iTunes! A quick Google search shows that a fair few people think that's the solution.
*If you're getting this problem: there's no need to uninstall or reinstall iTunes!* the problem is with the shortcut only, not the program. To fix it, find a working shortcut to iTunes (as mentioned above, there's normally a fresh one in your start menu somewhere) and drag it wherever you need it, then delete the old one. If you can't find a working one, browse to "program files"->"itunes" on your hard drive, select itunes.exe, go to File->Create Shortcut. A new shortcut will be made in that folder, that you can put wherever you like.

Is anyone else having problems with Infinity?

Hi, I got BT Infinity on the 27th November, the first few days I had it, no problems I was getting speeds like 37k down & 10+ up, but I have now been suffering slower speeds than I had with my old option package for the past 10 days or so, I get 1.7k down & around 5k up, in fact it was just about possible to load this forum page to make this post, thanks for your help in advance

probably the same issue posted here http://community.bt.com/t5/BB-in-Home/INFINITY-Netwrok-wide-Issues-IMPORTANT/td-p/81365
free your computer, use opensource
i'm a linux user & very happy about it

CONSTANT problems with Airport Express in two rooms, dropped connection with gateway, no AirPlay

I have 3 Airport Express in my apartment, one is connected (named Living Room) to my ISP provided gateway (router) and acts as the main wireless hub, the other two (named Kitchen and Bedroom) and are set up to provide AirPlay audio only.
The ones set up for AirPlay have had constant issues since we moved to our new place 4 months ago, this is very strange because we were with the same ISP in the old place and used the same gateway (router) without any problems which leads me to think that there is something in the walls in the new place which is blocking an effective signal.
Even as I type this, I have Airport Utility open on my Mac and a message just popped up from AU saying that 'Living Room is unavailable'.
Attached is a screenshot which shows the current status of the Airport network. Basically it is a mess, and I have tried everything, from resetting the ISP router and all the AXPs, to changing the Network Modes to experimenting with repositioning the units to points in rooms where the reception might be better.
NOTHING has made any difference.

Sorry, have been away for work so only just had a chance to look again at this:
I'lll try again: right now using WiFI Explorer I can see 9 other networks, 3 of those are using channel 11, the same as my Airport Express network. (Set to Automatic in Airport Utility)
What I tried to explain earlier was that the one in the kitchen will not stay connected long enough for me to get a reading on WiFi Explorer, but I can tell you that I powered up the one in the bedroom at 19:56, it is currently connected in Extend Wireless Network mode (the one in the kitchen is disconnected from the power) and has an average SNR of 59dB (and shows as 'Excellent' in Airport Utility) and so far it has not dropped the connection, but I am 99% certain that it will be back to blinking amber by tomorrow.
So there is one Airport Express in the living room which is the one that has created the wireless network, within the living room the Average SNR is around 60% (as you would expect as that is the unit that is wired to the ISP provided router).
Since I connected the one in the bedroom earlier this evening it has managed to stay connected and appears to still be extending the network, I checked it just now by standing next to it with WiFi Explorer open on my MacBook Pro and it showed an average SNR of 55%.
I ordered a 10 metre ethernet cable yesterday and I will try relocating the unit that is set to create the wireless network to a place in the living room that is closer to the bedroom and kitchen. It is currently on a shelf on the TV bank which is about two metres away from the wall closest to the kitchen.
I will report back here once I have moved it and set up the kitchen and bedroom boxes again. Hopefully this will allow the kitchen one to stay connected long enough for me to get a reading on WiFi Explorer.

Installation / speed problems with Infinity

I had Infinity 1 installed in mid September. I was promised 40.8Mb/s download and 6.1Mb/s upload, so I went for Infinity 1, knowing that the download would be capped at 38Mb/s.
When the Openreach engineer did the installation, he failed to check that our telephone extensions worked before he left. Unfortunately the main extension (with our main phone on) was not connected back in properly and didn't work. I reported this as a fault on the day, but fixed the wiring myself and cancelled the fault 24 hours later.
Since day 1 our broadband download speed has never got above 20Mb/sec. I finally reported this as a fault this week and have spent many a long hour since on calls to various customer services / engineering teams trying to get it resolved. There was discussion about whether it was a fault with the line, that there was an outage at our exchange etc. etc. I've done all of the tests asked, including resetting the Modem, disconnecting everything else from the Hub, disconnecting the phone lines from the Master socket etc., but none of these have increased the rate and the IP profile is still hovering around 19-20 Mb/sec. They think that the profile may have got locked to a low value when the fault was first reported on the line.
I'm now being told that the only thing I can do is request an engineer visit with the possibility of a £130 fee if they deem that the fault is due to anything in the property.
Can the IP Profile be reset remotely? I've seen a few people on here complaining that they have been charged for a visit that they did not feel was their responsibility. I really don't want the threat of this and have held off agreeing to a visit as I feel I have never received the product I signed up for.
Does anyone know either how to get my issue resolved without an engineer visit, or am I being unreasonable to expect a visit without the risk of a big fee?
All in all I've been disappointed with the lack of customer services from BT.
Many thanks,
Colin

Your problem is that you have had a faulty install most likely as it was a contractor who did it as an Openreach engineer wold have shown you everything working correctly.
You have compounded the error by trying to fix it yourself instead of reporting a phone line fault and awaiting an engineer to correct.
I'm going to flag this for a mod who will help you through it as IMHO you should not be charged for the faulty install to be rectified.
Please note:- Once you have contactec=d the mods via the link you will be given it will take 3-5 days for them to get back to you.
You are best advised not to contact BT in that time but to wait for the mods who will be your one point of contact until resolution.

I am having a constant problem with my iMac finding my wireless keyboard

Can someone help with my problem? My PPC repeatedly cannot find my wireless keyboard

On what Mac running what version of OS X?

I have had constant problems with my Verizon broadband internet service, and can only assume I will need to cancel my contract.

According to Verizon, my family is somehow using 15 to 16 GB of data per month on our unlimited data plan, sometimes more. This is a jump from 4 to 6 GB in the spring of 2012. We have done nothing to justify such a huge surge in data usage per month, but I don't seem to be able to get any satisfactory answer from Verizon as to what's going on. Our time spent on the Internet is no different than it's ever been. Last month, customer service tried to suggest that a virus we had had on one of our computers must have caused the computer to suck up data without our knowledge, but the virus is gone and our data usage just keeps getting worse. To make matters even more painful, such high "usage" causes Verizon to slow our UNLIMITED data service to such a snail's pace that we can't get anything substantial done online. And, for some reason, we now constantly lose our signal. We are connected via USB, which is a poor way to connect, granted. But it worked fine in the spring of this year. In fact, it was faster than anything we had had previously. Go figure? I tried to download Java last week, and the computer indicated it would take 15hrs to download. What a waste!
Apparently, my only option is to switch to MiFi (we are in a rural location lacking DSL) for my household. And this will cost me at least $60 more per month. Why, pray tell, would I want to pay more money to solve a problem that Verizon cannot satisfactorily explain to me if there are no guarantees MiFi will work any better? I cannot get my money back if it fails to improve our situation. And what about the supposed data usage? Am I supposed to believe that my kids' Facebook time combined with our internet surfing eats up 3 to 4 times as much data as it did only a few months ago? I don't think so. Something is not adding up here. Oh...I do have one other option. Home Fusion broadband added to our account for even more money per month.
Bottom line? Spend more money that I don't have for unreliable service, with what I believe to be bogus data usage charges. I think I just need to cancel Internet service, paying the fee for breaking my contract of course, and take my business elsewhere.
Anyone else having these sorts of problems? What have you done about it?

Regardless with what carrier your with you might have the same issue, My recommendation would be to get a router that will help you with viewing live traffic and keep a tally of your usage and any device connected to your internet connection. You can go with the peplink balance 20 and be able to look at your traffic by the hour, daily, weekly, monthly or yearly. Look for trends, see what computers or devices are doing what I attached a screen shot so you can see an example of mine. You can purchase the router at 3gstore
http://i45.tinypic.com/6zc674.jpg

Constant problems with Infinity

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