Consuming SolMan WS

Question

Is it possible to merely consume the Solman webservice - from a third party NON-SAP tool ?
For e.g through Eclipse, I am able to connect to the Solman WS and get the RequestSystemGuid operation working.
But operations that give incident/ticket level information, returns an error called 'Error 13'. ListUnclosedIncidents is one such operation.
Thanks
Karthik

Answer 1

Hi Raghu,
Thanks a ton for this reply. I posted quite a few questions in different flavors but could not elicit a response from the community.
Situation :
We want to interact with SAP Solution Manager through a Lotus Notes database. We thought we could simply consume the WS that Solman gives through all the operations that it exposes.
I first tried it by invoking the web service through Eclipse's WS explorer by punching in the URL:
http://mycompany.com:8003/sap/bc/srt/rfc/sap/ICT_SERVICE_DESK_API?wsdl
It displayed all the available operation neatly. I tested the RequestSystemGuid and it gave me back the system guid. I used it as a parameter and invoked the ListUnclosedIncidents and it gave me an error called "Error 13". I will post the SOAP response at the end of this message.
I tried the above steps using the SAP's Netweaver Web Service Navigator and I get the same error message with a similar looking SOAP response.
With Lotus Notes, when I consume this SAP Solman WS, RequestSystemGuid gives a good reponse. But ListUnclosedIncidents gives me a lotus notes error called - Un Initialized Array. I would think that since the array in which I am trying to get a list of unclosed incidents does not have any value, it gives me that error.
But I am not even worried about Lotus Notes at this point. If I can get the values either through Eclipse WS explorer OR through Netweaver WS Navigator, that would be a huge step forward.
Just to re-iterate : Intention is ONLY to consume the WS that SAP Solman is providing.
SOAP Error Message:
<soap-env:Envelope xmlns:soap-env="http://schemas.xmlsoap.org/soap/envelope/">
<soap-env:Body>
<ListUnclosedIncidentsResponse xmlns:n0="urn:sap-com:document:sap:soap:functions:mc-style">
<Errors>
<item>
<ErrorCode>13</ErrorCode>
<Val1>48395265CC3A0158E10080000A19035B</Val1>
<Val2 />
<Val3 />
<Val4 />
</item>
</Errors>
<Incidents />
</ListUnclosedIncidentsResponse>
</soap-env:Body>
</soap-env:Envelope>
Thanks
Karthik