Consuming wsdl, PLEASE HELP!!!

I'm on a new project and this is the first time I'm going to work with web services using wsdl. I read some tutorials from the net and books today but still don't get the point especially what next after using cfinvoke.
I used cfinvoke as suggested by the adobe live doc, tutorial and get the returnvariable, dumped this variable and I can see a structure in red color with class name and many methods.
my question is, what next?
I can't find any article that help me describe the next step.
How am I supposed to get the data or the xml file (?), sorry I'm very new with web service.

Here are the codes:
<cfinvoke 
webservice="https://amn.mod.com/ws_20/generalquery.asmx?wsdl" method="GetOneMember" returnvariable="result2">
   <cfinvokeargument name="login" value="mylogin"> 
   <cfinvokeargument name="password" value="mypassword"> 
   <cfinvokeargument name="columns" value="firstname, Lastname,zip"> 
   <cfinvokeargument name="constituentId" value="0003009">
</cfinvoke>
  <cfdump var="#result2#">
<p>
 <!--- Checking what are the sub functions of GetAllColumns ---><cfscript>mydata2 = structnew();
mydata2.firstname
= result2.GetMemberInformation;
</cfscript>
  <cfdump var="#mydata2#" label="mydata2">
<p>
Error:
Element GETMEMBERINFORMATION is undefined in RESULT2.
The error occurred in C:\Inetpub\wwwroot\scratch\iModule\imodule_1.cfm: line 89
87 : <cfscript>
88 : mydata2 =structnew();
89 : mydata2.firstname  = result2.GetMemberInformation;
90 : </cfscript>
91 :

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    As a loyal customer, I can’t stress enough how incredibly frustrating this experience was. I was forced to spend many hours away from work and family just to deal with the same situation over and over again. I lost track of the hours, but I am sure that one look at your call log will confirm that adding up these hours it was more than two full work days that I had to spend on the phone to work out a situation that I did not cause to begin with. Adding to these already incredibly upsetting circumstances were at least a couple of calls where it took me 15 minutes to get an agent on the line who then promised me to transfer me to the right person to help me, only, after more waiting time on hold, to be disconnected and start the process all over again. How I was able to maintain my composure and continue to be polite and respectful to the agents, I don’t know. I’m sure they are used to much harsher treatment from other unsatisfied customer for much lesser reasons.
    It is bad enough that a company like Verizon cannot protect their customers from getting their accounts hacked and hundreds of dollars being charged to their account. But what is even worse is that I have to spend hours and hours of valuable time and energy to mitigate a situation and fix a damage that I have not caused in the first place and had no control over, and Verizon has not offered me anything to reward my patience and loyalty other than brief apologies from stressed out agents that obviously were not qualified to handle such situation, resulting in their own frustration with this issue.
    What adds to this extremely frustrating and highly disappointing experience is that because of the hacking and the fraudulent charges that polluted my account for many weeks, it has become impossible for me to understand what I am being charged for and what I actually owe for the services that I did order and did receive. This frustration once again peaked on Saturday last week, when an agent told me that my past-due charges are more than $600, with a total of more than $900 total due within three weeks, ( that is about the same what Verizon charged me after my account had been hacked and an additional line and phone had been ordered by the perpetrator) in spite of my continuing “blind” payments towards my balance since this all began in September.
    I talked to two agents on Saturday, one from Customer Service; the other from the billing department, and neither was able to explain – or even seemed to understand themselves – how these charges occurred. In good faith, and in order to avoid a disruption of service, I still made a $170 payment, which is about half of what my total monthly payment should be under my current plan with five lines, and I vowed to pay another $170 by the end of next week in the hope that by then, someone with authority and complete and full understanding of these circumstances will have contacted me to explain my account and issue a sincere, well meant apology for what has happened to this loyal customer.
    Believe me, I rarely reach out to a company and complain like this. I have a busy and hectic schedule, but the time it took me to write even this long letter to Verizon was just a fraction of the time and energy that I wasted to restore my account and get my son his new iPhone on time for his birthday, which he was looking forward to very much.
    But after my experience with Verizon, I feel that Verizon should know that no loyal customer deserves this type of treatment and should ever have to go through what my family and I had to endure because of Verizon’s inability to protect the privacy and integrity of our account, and to restore it to its original standing.
    I left T-Mobile in 2011 after a total of 13 years as a loyal customer, because I was unhappy with their increasingly bad customer service. I came to Verizon in the hope that my family would have a better experience here, and we were ready to stay with the company for many years to come. But at the moment, we are regretting and reconsidering our choice. Our final decision will certainly depend on the final outcome of this incredibly frustrating situation.
    Believe me, I absolutely understand that fraud and the breach of customer account information occur even in the best and most professional companies. But I also believe that if this happens, the integrity and professionalism of a business must be judged based on their handling of such instances and how they treat customers who fall victim to such criminal practices without any wrong doing on their part.
    A company should do their best to not only fix the damage and try to make sure that this will not happen again, but also guide and support their loyal customers affected by this and provide them with enough information to understand what is going on. Most importantly, it should be Verizon, not the customer, who should carry the burden and the responsibility of such fraud. But unfortunately, Verizon Wireless has fallen short in this regard, as we were completely left alone and forced to fight for the full restoration of our account and to this day are confused about our bill and these sky-high charges that no one can explain to us.
    On top of that, I am tired of having to explain this situation dozens of times to different people with your company over and over again. No one should have to go through that, and I believe that your personnel has enough pressing business to deal with than to waste their and their customers time.
    Please understand that I am not complaining about the services by the more than a dozen individual agents that I talked to in order to sort out this mess. The vast majority of them have been polite and a couple honestly tried to go out of their way to help me. It is rather the way that your customer service is set up in total that reeks of failure to support and help a customer whose account had been hacked and scrambled beyond recognition.
    That’s why it is my hope that my reaching out to you will raise a red flag at the right places within your company to identify the failures in your service, work the problem and fix it so other loyal customers like me will be spared such hassle in the future. I think it wouldn’t be too far fetched to assume that we are not the only ones and last ones to fall victim to hacking and failing customer protection and service as a result.
    Of course I also sincerely hope that my complaint will finally set the wheels in motion to remedy the problems in our own case.  We believe that the very least that Verizon could do as a sign of good will and to honor our customer loyalty to is sweep clean our account and allow us to start from scratch so we can track and understand our future monthly charges and continue to make reliable payments to our account as we have done for more than two years until the hacking of our account and Verizon’s unprofessional and helpless handling of the situation has changed everything.
    I hope that someone within your company will take this complaint seriously and resolve this very unfortunate and frustrating situation in a manner that shows that we are valued and respected as the loyal customers that we (still) consider ourselves and that will help us restore our faith and trust in Verizon. 
    I am looking forward to your timely response.

        I'm confident that if you have spoken with our Fraud Team directly, that there are the proper wheels in motion to resolve all of the concerns that occured as a result of the fraudulant order on your account. It may take up to 2 bill cycles for all the adjustments to be applied and the changes made to your account to bring the dates and eligibility back to normal, so you should definitely be nearing the end of your wait. Based on your description, it may have been a while since you spoke with them directly instead of the customer service team, so I encourage you to give them a call at your earliest convenience to put your worries at ease. If you need to make arrangements for the charges that appear on your account, our Financial Services Team at 866-266-1445 will also be able to help possibly place a hold on the account regarding the disputed charges so there's no accidental inturruption in your service due to this unfortunate situation.
    JenniferH_VZW
    Follow us on Twitter www.twitter.com/vzwsupport

  • Best practices for ARM - please help!!!

    Hi all,
    Can you please help with any pointers / links to documents describing best practices for "who should be creating" the GRC request in below workflow of ARM in GRC 10.0??
    Create GRC request -> role approver -> risk manager -> security team
    options are : end user / Manager / Functional super users / security team.
    End user and manager not possible- we can not train so many people. Functional team is refusing since its a lot of work. Please help me with pointers to any best practices documents.
    Thanks!!!!

    In this case, I recommend proposing that the department managers create GRC Access Requests.  In order for the managers to comprehend the new process, you should create a separate "Role Catalog" that describes what abilities each role enables.  This Role Catalog needs to be taught to the department Managers, and they need to fully understand what tcodes and abilities are inside of each role.  From your workflow design, it looks like Role Owners should be brought into these workshops.
    You might consider a Role Catalog that the manager could filter on and make selections from.  For example, an AP manager could select "Accounts Payable" roles, and then choose from a smaller list of AP-related roles.  You could map business functions or tasks to specific technical roles.  The design flaw here, of course, is the way your technical roles have been designed.
    The point being, GRC AC 10 is not business-user friendly, so using an intuitive "Role Catalog" really helps the managers understand which technical roles they should be selecting in GRC ARs.  They can use this catalog to spit out a list of technical role names that they can then search for within the GRC Access Request.
    At all costs, avoid having end-users create ARs.  They usually select the wrong access, and the process then becomes very long and drawn out because the role owners or security stages need to mix and match the access after the fact.  You should choose a Requestor who has the highest chance of requesting the correct access.  This is usually the user's Manager, but you need to propose this solution in a way that won't scare off the manager - at the end of the day, they do NOT want to take on more work.
    If you are using SAP HR, then you can attempt HR Triggers for New User Access Requests, which automatically fill out and submit the GRC AR upon a specific HR action (New Hire, or Termination).  I do not recommend going down this path, however.  It is very confusing, time consuming, and difficult to integrate properly.
    Good luck!
    -Ken

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