Contact Waiting for Confirmation

I was using JV for TP to test calling into our CUBE which I am working on.  Was able to direct dial the SIP address and get connected last week.
Somehow today the JV for TP seem to have changed (needed re-login, unable to dial out to a SIP address).  I needed to add a contact before I can dial out.  How do I get pass this contact confirmation step and test calling into our CUBE ?
Thanks.

Hi Chanty,
Are you using the free Cisco Jabber Video beta service to test, or just the Jabber Video for TP software client registered to your infrastructure for testing?
The reason I ask is because this forum is for support on the free service only.  The software client support is at: https://supportforums.cisco.com/community/5886/telepresence, which is where you can ask your question there.  
Otherwise, there was an issue today with the beta service that may have caused this.  It's resolved now and should be working.
Regards,
Jason

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    PlugIn Identifier: com.pushdialer.desktop.PreferencePane
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    Date/Time:       2012-11-04 13:05:04.865 -0500
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          1942928 sec
    Crashes Since Last Report:           4
    Per-App Interval Since Last Report:  22053 sec
    Per-App Crashes Since Last Report:   6
    Anonymous UUID:                      14643C61-7CB7-4B9F-8C7B-96CCC96B686A
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      0x7fff8336a000 -     0x7fff8336cfff  com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
      0x7fff8336d000 -     0x7fff833d7fe7  libvMisc.dylib 268.0.1 (compatibility 1.0.0) <AF0EA96D-000F-8C12-B952-CB7E00566E08> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
      0x7fff833e6000 -     0x7fff8343bff7  com.apple.framework.familycontrols 2.0.2 (2020) <8807EB96-D12D-8601-2E74-25784A0DE4FF> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
      0x7fff8343c000 -     0x7fff8343dff7  com.apple.TrustEvaluationAgent 1.1 (1) <5952A9FA-BC2B-16EF-91A7-43902A5C07B6> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
      0x7fff8343e000 -     0x7fff83440fff  libRadiance.dylib ??? (???) <61631C08-60CC-D122-4832-EA59824E0025> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
      0x7fff83441000 -     0x7fff83456ff7  com.apple.LangAnalysis 1.6.6 (1.6.6) <1AE1FE8F-2204-4410-C94E-0E93B003BEDA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
      0x7fff834e7000 -     0x7fff83577fff  com.apple.SearchKit 1.3.0 (1.3.0) <4175DC31-1506-228A-08FD-C704AC9DF642> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
      0x7fff83587000 -     0x7fff83627fff  com.apple.LaunchServices 362.3 (362.3) <B90B7C31-FEF8-3C26-BFB3-D8A48BD2C0DA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
      0x7fff83628000 -     0x7fff83635fe7  libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <1C35FA50-9C70-48DC-9E8D-2054F7A266B1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
      0x7fff83636000 -     0x7fff8365bff7  com.apple.CoreVideo 1.6.2 (45.6) <E138C8E7-3CB6-55A9-0A2C-B73FE63EA288> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
      0x7fff8365c000 -     0x7fff83662ff7  IOSurface ??? (???) <8E302BB2-0704-C6AB-BD2F-C2A6C6A2E2C3> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
      0x7fff83663000 -     0x7fff836b2ff7  com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <0731C40D-71EF-B417-C83B-54C3527A36EA> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
      0x7fff83924000 -     0x7fff8393afe7  com.apple.MultitouchSupport.framework 207.11 (207.11) <8233CE71-6F8D-8B3C-A0E1-E123F6406163> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
      0x7fff8393b000 -     0x7fff8393cfff  liblangid.dylib ??? (???) <EA4D1607-2BD5-2EE2-2A3B-632EEE5A444D> /usr/lib/liblangid.dylib
      0x7fff83aa4000 -     0x7fff83c62fff  libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <0B4ABA92-C1F0-4548-A157-0CFD65561DA5> /usr/lib/libicucore.A.dylib
      0x7fff83c63000 -     0x7fff83d8bff7  com.apple.MediaToolbox 0.484.60 (484.60) <F921A5E6-E260-03B4-1458-E5814FA1924D> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
      0x7fff83d8c000 -     0x7fff83d8cff7  com.apple.Cocoa 6.6 (???) <68B0BE46-6E24-C96F-B341-054CF9E8F3B6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
      0x7fff83d92000 -     0x7fff83d97fff  libGFXShared.dylib ??? (???) <6BBC351E-40B3-F4EB-2F35-05BDE52AF87E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
      0x7fff83f97000 -     0x7fff83fdcfff  com.apple.CoreMediaIOServices 140.0 (1496) <D93293EB-0B84-E97D-E78C-9FE8D48AF58E> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
      0x7fff84804000 -     0x7fff8500efe7  libBLAS.dylib 219.0.0 (compatibility 1.0.0) <FC941ECB-71D0-FAE3-DCBF-C5A619E594B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
      0x7fff8519e000 -     0x7fff85253fe7  com.apple.ink.framework 1.3.3 (107) <8C36373C-5473-3A6A-4972-BC29D504250F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
      0x7fff853b5000 -     0x7fff854eafff  com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <F4814A13-E557-59AF-30FF-E62929367933> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
      0x7fff85558000 -     0x7fff856cffe7  com.apple.CoreFoundation 6.6.6 (550.44) <BB4E5158-E47A-39D3-2561-96CB49FA82D4> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
      0x7fff856d0000 -     0x7fff856e6fef  libbsm.0.dylib ??? (???) <42D3023A-A1F7-4121-6417-FCC6B51B3E90> /usr/lib/libbsm.0.dylib
      0x7fff8572b000 -     0x7fff85736ff7  com.apple.speech.recognition.framework 3.11.1 (3.11.1) <3D65E89B-FFC6-4AAF-D5CC-104F967C8131> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
      0x7fff85a96000 -     0x7fff86192ff7  com.apple.CoreGraphics 1.545.0 (???) <58D597B1-EB3B-710E-0B8C-EC114D54E11B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
      0x7fff8643b000 -     0x7fff8645cfff  libresolv.9.dylib 41.1.0 (compatibility 1.0.0) <9410EC7F-4D24-6740-AFEE-90405750FAD7> /usr/lib/libresolv.9.dylib
      0x7fff8645d000 -     0x7fff865fefe7  com.apple.WebKit 6534.57 (6534.57.2) <B99EF91E-676F-79A0-FADC-A72C1E14536E> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
      0x7fff865ff000 -     0x7fff86606fff  com.apple.OpenDirectory 10.6 (10.6) <4FF6AD25-0916-B21C-9E88-2CC42D90EAC7> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
      0x7fff86607000 -     0x7fff8660cfff  libGIF.dylib ??? (???) <5B2AF093-1E28-F0CF-2C13-BA9AB4E2E177> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
      0x7fff866db000 -     0x7fff8679dfe7  libFontParser.dylib ??? (???) <EF06F16C-0CC9-B4CA-7BD9-0A97FA967340> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
      0x7fff8679e000 -     0x7fff867e7fef  libGLU.dylib ??? (???) <B0F4CA55-445F-E901-0FCF-47B3B4BAE6E2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
      0x7fff867e8000 -     0x7fff86ceeff7  com.apple.VideoToolbox 0.484.60 (484.60) <F55EF548-56E4-A6DF-F3C9-6BA4CFF5D629> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
      0x7fff86cf6000 -     0x7fff86cf6ff7  com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <4CCE5D69-F1B3-8FD3-1483-E0271DB2CCF3> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
      0x7fff86cf7000 -     0x7fff86d09fe7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib
      0x7fff86d0a000 -     0x7fff86d0dff7  libCoreVMClient.dylib ??? (???) <75819794-3B7A-8944-D004-7EA6DD7CE836> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
      0x7fff86d0e000 -     0x7fff86d9afef  SecurityFoundation ??? (???) <3F1F2727-C508-3630-E2C1-38361841FCE4> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
      0x7fff86d9b000 -     0x7fff86e0cff7  com.apple.AppleVAFramework 4.10.27 (4.10.27) <6CDBA3F5-6C7C-A069-4716-2B6C3AD5001F> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
      0x7fff86e0d000 -     0x7fff86e35fff  com.apple.DictionaryServices 1.1.2 (1.1.2) <E9269069-93FA-2B71-F9BA-FDDD23C4A65E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
      0x7fff86e36000 -     0x7fff86f50fff  libGLProgrammability.dylib ??? (???) <D1650AED-02EF-EFB3-100E-064C7F018745> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
      0x7fff871cf000 -     0x7fff8727ffff  edu.mit.Kerberos 6.5.11 (6.5.11) <085D80F5-C9DC-E252-C21B-03295E660C91> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
      0x7fff87ab3000 -     0x7fff87ab6ff7  com.apple.securityhi 4.0 (36638) <AEF55AF1-54D3-DB8D-27A7-E16192E0045A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
      0x7fff87ab9000 -     0x7fff87efcfef  libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <0CC61C98-FF51-67B3-F3D8-C5E430C201A9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
      0x7fff87fa7000 -     0x7fff87fa7ff7  com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
      0x7fff8801d000 -     0x7fff8809bff7  com.apple.CoreText 151.13 (???) <5C6214AD-D683-80A8-86EB-328C99B75322> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
      0x7fff8814a000 -     0x7fff881c9fe7  com.apple.audio.CoreAudio 3.2.6 (3.2.6) <79E256EB-43F1-C7AA-6436-124A4FFB02D0> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
      0x7fff881ca000 -     0x7fff88bc4ff7  com.apple.AppKit 6.6.8 (1038.36) <4CFBE04C-8FB3-B0EA-8DDB-7E7D10E9D251> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
      0x7fff88bc5000 -     0x7fff88c03fe7  libFontRegistry.dylib ??? (???) <395D7C0D-36B5-B353-0DC8-51ABC0B1C030> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
      0x7fff88c04000 -     0x7fff88cc5fef  com.apple.ColorSync 4.6.8 (4.6.8) <7DF1D175-6451-51A2-DBBF-40FCA78C0D2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
      0x7fff88cc6000 -     0x7fff88cccfff  libCGXCoreImage.A.dylib 545.0.0 (compatibility 64.0.0) <D2F8C7E3-CBA1-2E66-1376-04AA839DABBB> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
      0x7fff88ccd000 -     0x7fff88ce4fff  com.apple.ImageCapture 6.1 (6.1) <79AB2131-2A6C-F351-38A9-ED58B25534FD> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
      0x7fff88d37000 -     0x7fff88fb9fff  com.apple.Foundation 6.6.8 (751.63) <E10E4DB4-9D5E-54A8-3FB6-2A82426066E4> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
      0x7fff88fba000 -     0x7fff8903fff7  com.apple.print.framework.PrintCore 6.3 (312.7) <CDFE82DD-D811-A091-179F-6E76069B432D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
      0x7fff892f8000 -     0x7fff8940eff7  libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <3814FCF9-92B9-A6AB-E76A-F7021894AA3F> /usr/lib/libxml2.2.dylib
      0x7fff8942b000 -     0x7fff894fffe7  com.apple.CFNetwork 454.12.4 (454.12.4) <C83E2BA1-1818-B3E8-5334-860AD21D1C80> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
      0x7fff89634000 -     0x7fff89642ff7  libkxld.dylib ??? (???) <8145A534-95CC-9F3C-B78B-AC9898F38C6F> /usr/lib/system/libkxld.dylib
      0x7fff89643000 -     0x7fff8967efff  com.apple.AE 496.5 (496.5) <208DF391-4DE6-81ED-C697-14A2930D1BC6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
      0x7fff8967f000 -     0x7fff89738fff  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <2C5ED312-E646-9ADE-73A9-6199A2A43150> /usr/lib/libsqlite3.dylib
      0x7fff89873000 -     0x7fff89afcff7  com.apple.security 6.1.2 (55002) <772E1B13-8271-02F8-B1FE-023592A7AED7> /System/Library/Frameworks/Security.framework/Versions/A/Security
      0x7fff89b19000 -     0x7fff89b4cff7  libTrueTypeScaler.dylib ??? (???) <B7BA8104-FA18-39A2-56E1-922EE7A660AC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
      0x7fff89b85000 -     0x7fff89bbffff  libcups.2.dylib 2.8.0 (compatibility 2.0.0) <4F2A4397-89BD-DEAC-4971-EE838FFA0964> /usr/lib/libcups.2.dylib
      0x7fff89cc5000 -     0x7fff89d06fef  com.apple.CoreMedia 0.484.60 (484.60) <6B73A514-C4D5-8DC7-982C-4E4F0231ED77> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
      0x7fff89d09000 -     0x7fff89d34ff7  libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <3630A97F-55C1-3F34-CA63-3847653C9645> /usr/lib/libxslt.1.dylib
      0x7fff89d35000 -     0x7fff89d95fe7  com.apple.framework.IOKit 2.0 (???) <4F071EF0-8260-01E9-C641-830E582FA416> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
      0x7fff89d96000 -     0x7fff8a133fe7  com.apple.QuartzCore 1.6.3 (227.37) <16DFF6CD-EA58-CE62-A1D7-5F6CE3D066DD> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
      0x7fff8a134000 -     0x7fff8a272fff  com.apple.CoreData 102.1 (251) <9DFE798D-AA52-6A9A-924A-DA73CB94D81A> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
      0x7fff8a273000 -     0x7fff8a434fef  libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
      0x7fff8a435000 -     0x7fff8a488ff7  com.apple.HIServices 1.8.3 (???) <F6E0C7A7-C11D-0096-4DDA-2C77793AA6CD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
      0x7fff8a489000 -     0x7fff8a4d1ff7  libvDSP.dylib 268.0.1 (compatibility 1.0.0) <98FC4457-F405-0262-00F7-56119CA107B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
      0x7fff8a68d000 -     0x7fff8a7acfe7  libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <14115D29-432B-CF02-6B24-A60CC533A09E> /usr/lib/libcrypto.0.9.8.dylib
      0x7fffffe00000 -     0x7fffffe01fff  libSystem.B.dylib ??? (???) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
    Model: MacBookPro3,1, BootROM MBP31.0070.B07, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.16f11
    Graphics: NVIDIA GeForce 8600M GT, GeForce 8600M GT, PCIe, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), Atheros 5416: 2.1.14.6
    Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
    Serial ATA Device: Hitachi HTS542525K9SA00, 232.89 GB
    Parallel ATA Device: MATSHITADVD-R   UJ-857E
    USB Device: iPhone, 0x05ac  (Apple Inc.), 0x12a0, 0xfd100000 / 3
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8502, 0xfd400000 / 2
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8205, 0x1a100000 / 2
    USB Device: Microsoft Optical Mouse with Tilt Wheel, 0x045e  (Microsoft Corporation), 0x00d1, 0x1a200000 / 3
    USB Device: Apple Internal Keyboard / Trackpad, 0x05ac  (Apple Inc.), 0x021a, 0x5d200000 / 3
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x5d100000 / 2

    Correct.
    Again, this has never been a feature of any iphone.
    It will NOT connect to another phone or computer.
    Again, iphone supports bluetooth for:
    Stereo speakers/headsets, handsfree telephone devices/headsets, some keyboard, some peer-to-peer apps in the app store, and internet tethering when provided by the carrier.

  • Still waiting for confirmation

    been waiting since 9am anyone else still waiting.

    You may have to do what I had to:
    1. My BT
    2. Extras > BT Sport > Learn more
    3. Get the app and online player.
    Hope that helps.

  • Why does File Explorer Seem to Wait for End-to-End Confirmation?

    For quite a few versions now, when copying large blocks of files from place to place it seems like Explorer adds an arbitrary delay or maybe waits for confirmation internally that every file has been actually written to the disk before continuing.
    On a modern computer with plenty of RAM for cache and a massively powerful SSD-based I/O system (capable of sustaining gigabytes per second of throughput),
    why should we ever wait for a copy of a few hundred megabytes of files?  Theoretically it should complete in a second or two. 
    In fact, back on XP one could observe exactly the behavior I'm describing - file transfers - especially on hard disk but even over the network - would proceed at a very breakneck pace.
    Yet it's not uncommon to see miniscule transfer speeds while copying groups of files that even the oldest, cheapest hard drive could sustain...
    What's the setting to have Explorer stop waiting and just get on with the copy, filling the cache with the data to be written later?  Some of us don't want to wait that extra minute to get the job done.  I know whomever programmed the cutesy
    little graph wants to make sure we all see it, but...
    -Noel
    Detailed how-to in my eBooks:  
    Configure The Windows 7 "To Work" Options
    Configure The Windows 8 "To Work" Options

    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
    *Do NOT click the Reset button on the Safe mode start window or otherwise make changes.
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    You can check for problems with the places.sqlite database file in the Firefox Profile Folder.
    *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
    *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
    You can check for problems with the sessionstore.js and sessionstore.bak files in the Firefox Profile Folder that store session data.
    Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox Profile Folder.
    *Help > Troubleshooting Information > Profile Directory: Open Containing Folder
    *http://kb.mozillazine.org/Profile_folder_-_Firefox
    Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).
    *http://kb.mozillazine.org/Multiple_profile_files_created
    Create a new profile as a test to check if your current profile is causing the problems.
    See "Creating a profile":
    *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
    *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
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    The following information is a partial capture of the service standards that we have received from BT that has led to our complaint being made. Following this extended period of time we have had to take a considerable amount of our time to try to resolve this issue. We have spent a considerable amount of time waiting for calls that haven’t been forthcoming and waiting for engineers. When we did push for an engineer (otherwise we would be waiting for another week of intermittent service) he showed up and had no notes or any idea why we had requested his call out!
    You will notice that the last entry that we have made is for August 31st 2012. We have decided that our time is too important to waste on an organisation that cares so little about their customers that they cannot be bothered to follow up and resolve outstanding issues. The complaint has been sent on September 10th 2012.
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    9th August
    We experienced intermittent problems with the broadband connections causing issues with BT broadband, Vision and BT Anywhere mobile.
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    10th August
    We had continued issues with broadband, vision and mobile. Losing connection every 3-4minutes throughout the day between the hours of 9 and 6
    13th August
    We contacted BT again to confirm issues still ongoing and broadband intermittent throughout the day. We were assured that line checks would be carried out and were contacted at 9-45pm to explain that the situation would be resolved.
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    I received a call a couple of days later when I was at work and a co-worker dealt with it. He said the call referred to the BT fault but no message was left.
    In the meantime we received a call from a marketing team offering to sell us BT infinity ‘at no extra cost’…. This would resolve our issues and we understood this call to be part of the ongoing service issue.
    23rd August. After 6pm
    We called through to report a fault again and was on hold for 28 minutes. 13 minutes in I spoke with someone and as I had gone through about the telephone was told it was the wrong department and they would put me through to the broadband team. Total hold time 28 minutes
    Asked to speak with a manager
    Ashalt came on the phone and said that he would speak with a manager in the ‘level two team’ and find out what was happening. I said that I wanted compensation for the issues and the amount of time that this has taken with both myself and my partner. I said that it was not acceptable for this to have taken over 3 weeks to get this sorted.
    He said that he would call me back to discuss compensation as I would definitely receive compensation for this.
    I was put on hold and then his operator came back on the phone to say that she was putting me through. I explained that this was not what was agreed and that the manager was going to come back to me. She said that they have my telephone number and would call me after the call.
    Was advised would put me through to the Level 2 technical helpdesk as this is where it had been escalated and they would find out when an engineer would be sent around.
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    She then completed the following script again:
    Apologies for inconvenience
    Checking the line
    Taking time with the check
    Problem at the exchange
    Sent a previous request to the wholesale team and they didn't find a problem
    Send a further request
    I explained that we were telephoned to say that due to our complaint they would install BT Infinity as this would help the situation. The lady confirmed that the issue needed sorting out as would still get the same problems.
    I asked if i had been miss-sold BT Infinity to which she said yes.
    Line test results completed and nothing is showing as an error. Explained that someone would need to come and physically check the line. Then told that if there is a fault in the flat we would be charged £99. I confirmed that we did everything that was asked of us and couldn't understand why it would be in the flat. It was again repeated that if there is a fault in the flat then we would get charged.
    The ‘customer service’ operative confirmed that the earliest date for an engineer call out would be Tuesday between 8-1. We suggested that this was not acceptable and that we would be without proper broadband for the whole bank holiday weekend. The lady said that's the earliest available time. She said that she was not sure why an engineer had not been called already
    Confirmed that manager a would call back to discuss compensation. We never received call.
    Saturday 24th August
    The BT engineer came today and fixed the problem within 20 minutes. The fault appeared to be with the connection from the terminal box outside and how our home line was attached to that. The engineer said that he had no notes relating to why we had called him out and was in the dark initially as to what the problem was. Once again we explained the problem.
    We called the cancellation team to find out whether or not there would be any charges related to cancelling all of our BT services. Spoke with John.
    John confirmed that there would be a cost of 159.91. I asked John for clarification of this. He said that we entered into a new 18 month contract on the 27th February. I did not know what this was for and asked for the call to be listened to. John said that they would have needed to confirm that there would be a new 18 month contract otherwise it would be invalid. John said it would take 7days for the call to be listened to. I asked for a full transcript of the call and John said that this would be provided. I asked if these were the only charges as we also have a mobile. John said that was the only figure being given to him. John offered to give me the telephone number 0800 169085.
    We called this number and were put through to the Welsh Language team - Michelle. She then tried to put s through to the correct department. We then went through to the offshore team who then tried to put us through to the correct Team who then put him through to "I'm sorry the number you dialed has not been recognised".
    Called through again to BT 150 number and went through to Rebecca. She managed to find the correct number and put me through to Maureen. Maureen checked the cancellation charges and advised the same figure. Maureen confirmed that she would put a note on the account as well to confirm that this would be the only cancellation charge.
    Correct number 0800 0322111
    12.58
    We received a call from a gentleman pertaining to be a manager. When question he had no idea why he was calling me and thought it was just to check that the broadband was working. I explained that this was a complaint and that a manager was to call me back. He admitted he was not a manager. He was called Jude.
    Jude transferred me through to Molly who was a manager and the phone was cut off.
    Molly then called back. I summarised the situation to her (again) and she confirmed that again it was unacceptable. I asked why I was not receiving a call back from the manager that had promised me the call. She could not comment. I asked why I was receiving the call at the very end of my call back slot as this would mean that I would not have to waste even more of my time. Again she could not comment on this.
    She confirmed that she would definitely help with compensation and that we have been reporting the fault since 9th August I confirmed that 160.00 would be a good starting point. I also asked several times that I wanted a full transcript of all of the calls made. This to date has not been forthcoming. I confirmed that I had been lied to on several occasions, had been given incorrect information, had not received callbacks when I had been promised them even by senior managers.
    I mentioned that the service appeared to be working. Molly said that they would need to wait 48 hours before been able to close off the overall complaints process.
    I asked when we would be discussing the compensation. She put me on hold and said that she would need to speak with the billing team. She then came back on the line to explain that any adjustment would take 48 hours. I said that so basically they haven't said anything and you still need to wait for 48 hours.
    She said that she would call me back on Monday. I confirmed that this was a bank holiday and asked if she was actually working on that day. She confirmed that she would. I mentioned again that it was a bank holiday but she said that she was working. She asked me what time I would like a call back. I asked her what time she started work and she said at 8am. I asked for a call back at 8am. She agreed and confirmed to this.
    We then received a call on my mobile from apparently Molly's manager confirming that we would get a phone call from Monday between 8-9 o’clock am and that they would call within that timescale.
    Monday Bank Holiday
    No call received. Called through to check at 13.47 and advised offices are closed as it was a Bank Holiday
    Tuesday 28th
    Call received and missed at 14.38
    Call returned by me at 16.54
    I requested to speak with the customer complaints manager on hold for 12 minutes.
    The operator advised that he wanted to put me through to level 2 technical support. I said that I did not want to go through to them as they were incompetent and incapable of dealing with this situation and it is very disappointing that I am having to call again and chase.
    Requested to speak with a manager
    Sunny came on the phone and I confirmed that I wanted to make a complaint and that I was not happy. Sunny attempted to put me through to the level two technical team again and I insisted this was not the nature of the call. I wanted to complain. Sunny said that I had not mentioned this and that he could try and deal with the complaint.
    I asked to speak with the center manager and advised that his manager was Rhuel. He then said that he was not allowed to give me the name of the center manager as he was not authorised.
    I explained also that we were mis-sold BT Infinity as we had received a call confirming that they were calling on the back of our issue and that if we had BT infinity it would rectify this matter. We were later advised that even BT Infinity would not have worked until the issue was rectified.
    Complaint finally logged under the following reference:
    VOL012-xxxxxxxxxxx
    Fault logged under reference:
    VOL051-xxxxxxxxxxx
    Sunny then advised that I should call the billing team myself as he only had a limit of £10 compensation. I explained that I cannot understand why I needed to do this and that they could not do this as part of the complaints procedure. He said it would be quicker if I did this. We agreed I would call and then he would call me back on Wednesday between 5-6 pm.
    Sunny did not call back.
    Tuesday 28th August 18.22
    I went through to billing team and I was offered £16.42. I asked about waiving the £160 charge and was told that I would have known about being entered into a contract again. I confirmed that this was not discussed in the call of the 27 February. I was advised that I would have been sent out information and I should have read it. This ‘information’ has never been received. I confirmed that I was not happy with this and asked about about the compensation for my time and emotional distress. It was explained to me that BT don't give out money for that. I asked to speak with a manger
    I was told that Jason Puchowski (who I was told was the manager) was not available and that he would call me back in 48 hours. I explained that this was not acceptable. The operator confirmed that Mr Puchowski would call me back the following day at a time between 2 and 3 pm.
    No phone call from Jason was received
    Wednesday 29th August 5.27
    I received a call asking me if my broadband has been resolved. Understandably I was very annoyed with this as it was not Sunny or Jason calling me back but one of his team who had no idea of what the problem was. He had not even got another manager to call me back. I asked to speak a manager
    I was put through to Sagarika who apparently is Sunny's manager. She said that it was due to personal circumstances that Sunny could not make the call.
    I again explained the situation and that a call had not received a call from Jason. She confirmed what I was saying in that the service was unacceptable, upsetting and distressful and that the current offer for compensation was unacceptable.
    I repeatedly asked to speak with the Centre Manager which by the terms of your complaints policy I was allowed to ask for this. I was advised that she was not allowed to give out those details.
    I asked for the email contact for the center manager as I was putting together the complaint for Offcom and wanted to copy him in. She asked me not to do that and that she would try and resolve this.
    Sagarika said that she would look into this to see what she could do and call me back that evening between 7-8 pm.
    No call back received
    Friday 31st August
    No call back received from either manager. I had received a text from BT confirming that my direct debits were cancelled. I went online to try and reset them but couldn't do this and went through to the billing team.
    Spoke with a very helpful individual who reset my direct debits. I asked if he was aware of a manager called Jason Puchowski. He said that he was. I explained a little to him about the situation and circumstances and he said that he would instant message Jason. A reply came back to say that Jason was away from his desk. Then an email was sent to Jason and the operator, who originally took my call, confirmed that I was calling and that I was very upset. He forwarded to Jason that not only did I not receive a phone call within the agreed time slot but did not receive one within 48 hours.
    This was the last communication that we have received from BT on this issue.
    The only communications that we have received from BT is to tell us to return their ‘BT Infinity’ box within 2 weeks or we will be liable to pay a fee.
    it is now Tuesday 25th September and today I have checked the bill and no compensation or reimbursement has been received.  No telephone call forth coming.

    Hi
    I am sorry to see you are having problems with your BT Service
    I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
    They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
    They are a UK based BT specialist team who have a good record at getting problems solved
    This is a customer to customer self help forum the only BT presence here are the forum moderators
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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