Contacted Skyhook about location services. Help!

Is there any fix yet for location services not working? I've tried it all, turned off and on, reset network settings, location services and even restored my entire device. I submitted my info to Skyhook and also emailed them. Does anyone have any advice on what i can do to fix this?
Here is skyhooks reply:
Hello -
Unfortunately, Skyhook's software is not running on iOS4 enabled devices. You
will need to contact Apple Support for help. We apologize for the
inconvenience. Let me know if you have any questions.
Thanks

I echo your questions regarding Apple's location services. I have several family iPods, iPhones, and gave iPods away this year for Christmas gifts to people who apparently don't have Apple's location services support in their community.
Since so many apps use location services, I strongly advocate that Apple provide a mechanism for it's loyal users to:
1. Like Skyhook, provide a mechanism to provide a very precise location (lat/lon) for individual's home WiFi location, accurate to, say, within 1 meter.
2. Reference the above, provide a mechanism for home WiFi router owners to "opt in", or volunteer the location information, for the overall community good. This could be via a web site, email, or within iTunes.
With this, Apple can be more transparent, and explain how its WiFi location sevices work, and how the WiFi transmitter data is collected, whether that be from mobile collection platforms, purchased from a separate database provider, or collected from iPhones and cross-references with its GPS and cell tower mapping, or a combination/hybrid of all methods.

Similar Messages

  • Is there a way to contact apple about terrible service at one of their stores?

    I recently spent 3 different days and over 4 hours at an apple store in order to swap a defective product.  I was hoping to contact apple in some form to complain about how awful the customer service was at that particular store.  I have a lot of apple products and enjoy the often spectacular customer service.  However, I want to voice my displeasure about this particular store.  I was wondering how I would be able to contact apple about the store. 

    If you call AppleCare, they can log a complaint about any aspect of Apple's Business in the system for review by senior management. If you log a complaint about service provided at an Apple Retail Store, it will be reviewed by AppleCare Senior Management and forwarded to the appropriate area or regional manager for review... or so I have been told!

  • Skyhook Wireless' location services no longer work on Apple devices

    Hello,
    Two weeks ago I emailed Skyhook after I'd noticed my iPod Touch wouldn't find it's location anymore on location based apps even though I always keep my Access Point update on Skyhook's database.They told me that they don't offer their services to Apple anymore.
    After hearing that I searched the Internet a bit and found this article: http://www.xconomy.com/boston/2010/08/04/skyhook-wireless-digs-in-touts-location -patents-after-apple-drops-technology-from-iphone/
    So basically I'd like to know if it's true that we can't locate our devices by using Skyhook's database anymore and if so how does one track their ipod's location now.

    chris123343 wrote:
    JimHdk wrote: if I were an Apple manager, I would not have my skilled technical people wading through these anonymous forums.
    While you have a point wrt the tech staff, I'd expect some acknowledgment of the problem, and perhaps an indication of a schedule/priority. For the formal bug report systems I am familiar with ( I'm a professional engineer/scientist, PhD in EE ) there is feedback to the reporter, and a mapping of priorities. IMHO, there is a lot of quiet from apple over this.
    But, thanks for your response, I guess I will wait patiently ( or at least until an android PDA shows up )
    Yes, the "no response to problem reports" does give the not-so-warm feeling of shoving something into a black hole. Occasionally, Apple will contact a problem reporter if they need more technical detail.
    I did see a comment from someone once where they reported that someone at Apple told them that Apple was looking at a way for users to request updates/corrections to the database. Lots of "someones" in there so take that for what it's worth.
    An automatic update mechanism isn't so easy since it could be maliciously abused. The Skyhook update mechanism was quite slow to take effect perhaps for this reason.

  • IP address range of Microsoft Location Services API

    Hi,
    I am developing a LOB windows 8.1 application. The windows 8 tablet device we are using needs to be locked down by IP address to the specific services that the application will use. I have not been able to find the IP address range for the Microsoft Location
    Sevices API uses (Windows.Devices.Geolocation namespace).
    Does someone know where on the MS website this sort of information is held as I can't seem to find this information anywhere?
    Thanks

    Probably you can find more information from here:
    https://msdn.microsoft.com/en-us/library/windows/desktop/dd464636(v=vs.85).aspx
    As I understand system have a location service and when the app calls the service, the service query the location automatically.
    If you still have questions about location service, perhaps ask at desktop forum is a better choice:
    https://social.msdn.microsoft.com/Forums/windowsdesktop/en-US/home?forum=windowsgeneraldevelopmentissues
    --James
    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click
    HERE to participate the survey.

  • Apple Location Services!

    Hello,
    This is not a wild cry of anger about Location services such as iCloud, I think that they are brilliant, and that is exactly my point.
    At the moment I am unable, however hard I try, to find my Mac Book Pro on iCloud when I am at home, presumably because apple have not got my MAC address or location information so that my Mac can talk to the mother ship and work out where it is.
    It works perfectly at my place of employment, but not at home with my personal router.
    My Question is as follows:
         Is there a service available for me to submit my MAC address and latitude/longitude co-ordinates to Apple, thereby allowing my home router to be recognised by location information softwares?
    Thanks for the help,
    4r1

    Ok.
    So you are saying that the problem isn't with my router not being on the database, as I do live in a rural area and it is unlikely that a google vehicle has come here, instead you think that it is an issue with my router?
    I was reading the link you posted regarding Back to My Mac, but that didn't seem to help me much. I can use all of the software described by that document (Screen Sharing, ssh, Network Printing, all network related things) so I'm not too sure what to make of it.
    If my firewall is an issue, can I not just open up the required ports, or do some simple port forwarding. I also thought that my firewall isn't installed on the Router, but on my laptop, and I do not have issues with finding my location when on different networks, so that is also a little confusing.
    Finally, what features would my router be required to support, to use location services?
    Thanks,
    4r1
    [After some background reading this appeared. Do you think that it may be related?]

  • Anyone else having issues with location services since the 7.1 update? Ever since I updated i've been seeing the location services on my status bar at all times.

    Anyone else having issues with location services since the 7.1 update? Ever since I updated i’ve been seeing the location services icon on my status bar at all times. I noticed that google was the app that was using it a lot, but after I turned the feature off for google my phone started using the “traffic”, “frequent locations” and “cell network search”. When I turn the feature off for all of those things it’s no longer a problem. So just wondering if anyone else is having this issue or if anyone has a solution?

    The "solution" is probably to increase your knowledge.  You've done good things.  Perhaps this article will educate you a bit more about location services.
    Basically, they can be very useful, but can cause a lot of iPhone use.  A major example is "Remind me to ... when I leave home."
    http://support.apple.com/kb/HT5594

  • My location services are not working in my ipad 3.  ...... What shall I do?? Any suggestions???

    Whenever I try to see my location,,,,, I can't why??

    First, verify that location services are on and that the app you are using has been granted privledges to use it. Look in Settings > Privacy > Location Services.
    Alos, if you have WiFi-only iPad, it does not contain a built-in GPS chip - only the 3G models do. Apple relies on a database of WiFi hot spot locations and it could be that your hotspot and those around you have never made it into that database.
    What have you done to troubleshoot already? What were the results?
    Have you read this support article about Location Services?

  • Location service only after initial Internet connection possible?

    I have been to Budapest, Hungary last year. My iPod Touch 2G could not find my position although there were tons of WIFI networks around. I found an open hotspot in a café which was run by the town council. After connecting to it (and later without any Internet connection again) iPod found my possition at any place in the town. It was the same in another (German) town: I needed a short internet connection via a free hotspot to get the location service work.
    Does the iPod download some sort of location data when I am far away from home?

    Yes, you'll need to join a WiFi network before the location service will work properly. See this article for more interesting info about location service. http://support.apple.com/kb/HT1975
    ...Notes:
    iPod touch only uses Wi-Fi for Location Services (if a Wi-Fi network is available)...

  • Need help with the "Location Services"

    Hello, I haven't seen another topic about this so this is why I'm posting this.
    Recently, I've been wanting to use some apps which use the Location Services(where they need your current location), but every time they try to use it, it either says "Your current location could not be determined" or just doesn't do anything.
    -I am using a 2g iPod touch 8GB
    -I am connected to a WiFi network and can access the web
    I read some guides on the apple website. One said that not all locations can be determined, so I'm not sure if I'm in one of those.
    If you can help me with this, please post a reply. :]
    Message was edited by: TheFungus
    Message was edited by: TheFungus

    Hi TheFungus: The basis of Location Services on the iPod Touch is a service called Skyhook. For skyhook to be effective it needs to locate to a wireless router that has been registered with their system. If your wireless router or others in the area aren't registered, it will have no way of knowing where you are located.
    Hope this helps
    Stedman

  • Left my phone in the movie theatre..what do I do? how do i contact location services?

    I just left my phone in the movies...and now they are closed!  how do I contact location services to make sure it is still there?

    If you were running iOS 5 or higher, had enabled iCloud and Find My iPhone before losing it, you can go to icloud.com on your computer and try to locate it as outlined here: http://help.apple.com/icloud/#mmfc0f2442.  If it's turned on, still has Find My iPhone enabled, and has a connection to the internet, it should appear on the map.
    If you didn't enable Find My iPhone before losing it you won't be able to locate it.

  • Since installing the latest update on my iphone 3gs this afternoon whatsapp now says it cannot access my photos.  I have gone to settings-location services- but whatsapp is not listed in the list below.  Please help!!!!

    since installing the latest update on my iphone 3gs this afternoon whatsapp now says it cannot access my photos.  I have gone to settings-location services- but whatsapp is not listed in the list below.  Please help!!!!

    Contact Whatsapp for support.
    There is no logical expectation for Whatsapp to be listed under location services or for that to have any affect on what the app can access.

  • My location service suddenly stopped working, Help !!!

    Hi, suddenly my location service of my ipad3 stopped working. It was working good but now the location service in settings appears on a grey color and I can't manage the apps. Please help!

    Try the following:
    - A reset. Nothing is lost
    Reset iPad: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup
    - Restore to factory settings/new iPad.
    If you still have the problem that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order

  • HT201365 I recently lost my iphone 4s, ios 7, find my iphone on, location services off, icloud shows device offline. Personal Information in iphone(pics, docs) compromised?Please Help.

    Hello,
    I recently got my iphone stolen. Its a 4S with IOS 7. Find my iphone was on. Location services were off. After stolen, went to icloud find my iphone, device was listed but offline. I put it in lost mode and a message. Put a passcode too. It said lost mode pending. After several hours, put it in erase mode. Now it says erase pending. Unfortunately there was no passcode for home screen when it was stolen.  I called my iphone several times, it went straight to voicemail. I did not report the iphone stolen yet because i want my device erased. It does not erase if no internet.
    My question is this. If the iphone was turned off, can they turn it on, disable cellular data (wifi was off before stolen) and still browse the iphone with no internet connection? Pictures, notes, pdf files, text messages being accessed? Also, if they remove sim card, will activation lock still work wirth no cellular data or internet connection?
    Thank you for your help.

    If the iphone was turned off, can they turn it on, disable cellular data (wifi was off before stolen) and still browse the iphone with no internet connection? Pictures, notes, pdf files, text messages being accessed?
    Not if you had a screen passcode set, no, they can't.  If you didn't set a screen passcode, then they can most certainly get into your iPhone and access your information.
    Also, if they remove sim card, will activation lock still work wirth no cellular data or internet connection?
    Activation Lock will remain no matter what they do to the iPhone.
    Regards.

  • My location services is already on as well as with my facebook apps, but still i am unable to check in. what's wrong? even with my maps, it always say location unavailable. help please.

    my location services is already on as well as with my facebook apps, but still i am unable to check in. what's wrong? even with my maps, it always say location unavailable. help please.

    - The iPod uses the location of a nerby or connected router to determine it location based on a database of routers and their location. It appears that the routers near y are not in Appl'es database.  As of yet, nobody here seems to know how to get routers added to the database.
    - If you go to Strtbucks. McDonalds or another networks does the location show in the Maps app?

  • HT5467 tI'd like to have your help.My iPhone5 the'location services'is on but when we go to locations services the apps there are on they go been on but I can't turn from off to on a new app.as if I was not recognized.

    my iPhone5 is 'on' for the location services.
    as I go to a new app and try to put ON for the app I can't do so because  I'm not allowed to change it fro OFF to ON.
    it stays a little bit grey,the apps which are ON stay on but the others can't change at all
    May I have a little help from someone,please?

    Dave and Razor,
    I tried the hard reset but I haven't had time to try a full restore, thanks for the suggestion. I'll do it this weekend. I am tempted to just open this ipod up and physically disable the bluetooth chip, but I may just go ahead and make a line-in adapter and microphone preamp for the dock connector rather than go through the minijack.
    But if anyone can figure out how to tune this radio, its in there and definitely can be enabled...

Maybe you are looking for