Content Tracker & Folder_g

Hi,
is it possible to use content tracker in order to retrieve contents access statistics only for contents belonging to a specific root folder? In other words I need to have contents most frequently accessed but belonging to a specific root folder.
If yes can you give some hints? If it is not possible how can reach this goal?
Thanks in advance.
Best regards,
S.
P.S. I'm using UCM 11g (PS4)

Hi
I believe yes it can be used to track the folder level content access and for that you might need to add the service for content tracking (new one) with parameter which has the XCollectionID which is to be monitored .
I have not tried this myself but it should work .
Thanks
Srinath

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Content Tracker Reports Query file modification issue - Custom Report

Hi All,
I was trying to generate a custom report using Content Tracker. I was successful in doing so. However, I found that sometimes it does not pick up the updated query file of Content Tracker reports.
I made a change in my query:
from SELECT * FROM Users to
SELECT dname FROM Users
the change is written on the file but when i generated the report from C.T. UI, it's still showing me the old results having all the columns. Tried bouncing the server as well, but no use.
I also added a new query 24 hrs back (as SELECT count(*) As UsersNum FROM Users), it's still not recognizing it and giving error as Failure of server APACHE bridge: No backend server available for
connection: timed out after 10 seconds or idempotent set to OFF;
and the log says,
Unable to execute service SCT_GET_DOCUMENT_INFO_ADMIN and function sctExecuteQuery.
Unable to create the result set for query '(null)'. SQL statement to execute cannot be empty or null
What could be the resolution of this issue?
I am using UCM 11g + SSXA.

Server bounce.
Issue is not file update but some other issue, ongoing in another thread by Me.

Error in running custom query from jspx(site) for Content Tracker Report

Hi All,
I want to generate a custom Content Tracker Report. I am able to do so from Content Tracker console, but when i try to invoke the service 'SCT_GET_DOCUMENT_INFO_ADMIN' or 'SCT_GET_DOCUMENT_INFO' with my custom query(which simply counts the number of rows in a table) from my jspx page, it gives the following error.
oracle.stellent.wcm.server.request.RequestException: Error
occurred in Content Server executing service
'SCT_GET_DOCUMENT_INFO_ADMIN'
Caused By: oracle.stellent.ridc.protocol.ServiceException: Unable to get
document info. Unable to execute service method 'sctExecuteQuery'. The
error was caused by an internally generated issue. The error has been
logged.
What could be the reason and the resolution?
Also, I know that i am invoking the service in the right way as custom report from query as 'select * from users' works fine from site.
P.S. I am using UCM 11g + SSXA

Things are turning weird. The below two queries work from jspx.
1. SELECT * FROM Users
2. SELECT dname FROM Users
But, the following query gives error (SQL is correct).
select dname, count(dname) from users group by dname
Unable to execute service method 'sctExecuteQuery'. Null pointer is dereferenced.
$Unable to get document info.!csUnableToExecMethod,sctExecuteQuery!syNullPointerException
intradoc.common.ServiceException: !$Unable to get document info.!csUnableToExecMethod,sctExecuteQuery
*ScriptStack SCT_GET_DOCUMENT_INFO_ADMIN
3:sctExecuteQuery,**no captured values**
at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2115)
at intradoc.server.Service.buildServiceException(Service.java:2260)
at intradoc.server.Service.createServiceExceptionEx(Service.java:2254)
at intradoc.server.Service.createServiceException(Service.java:2249)
at intradoc.server.Service.doCodeEx(Service.java:584)
at intradoc.server.Service.doCode(Service.java:505)
at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1643)
at intradoc.server.Service.doAction(Service.java:477)
at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1458)
at intradoc.server.Service.doActions(Service.java:472)
at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1391)
at intradoc.server.Service.executeActions(Service.java:458)
at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:737)
at intradoc.server.Service.doRequest(Service.java:1890)
at intradoc.server.ServiceManager.processCommand(ServiceManager.java:435)
at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
at intradoc.server.IdcServerThread.run(IdcServerThread.java:160)
at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:528)
at weblogic.work.ExecuteThread.execute(ExecuteThread.java:207)
at weblogic.work.ExecuteThread.run(ExecuteThread.java:176)
Caused by: java.lang.NullPointerException
at java.util.concurrent.ConcurrentHashMap.get(ConcurrentHashMap.java:768)
at intradoc.util.IdcConcurrentHashMap.get(IdcConcurrentHashMap.java:60)
This works fine from Content Tracker UI.
Anyone has any idea, what could be the issue here?

Error in Content Tracker Report

Hi,
we have manually done Data Reduction Cycles (It have gone to archive state) and now we are not able to find any data in the content tracker report
for eg: "content seen by user"- no records found. .
have any one faced this type of issue requesting to please help.
Thanks in advance

Hello,
Content Tracker picks data fron 'sctaccesslog' table, please check if you have data there.
Thanks,
MAK

Content Tracker with Load Balancer

We have 2 production servers and a load balancer.
Each production server has its own database,stellent instance and components.
So each prod server stores its own content tracker data in its database.
Question is what will be the effective way to get consolidated content tracker data from both servers?
Experts please help, Thanks in Advance..

Two instances has same components and content.
Content is Archived. When ever new content is published, it will be archived to second prod server.
Load balancer connects to any of these servers depends up on load.
It seems to be not a perfect architecture but from long time my company is using this.

How to created a new report in content tracker report?

Hi
I need to created a new report that show who modified the document's metadata and when, but I have never used Content Tracker and I do not know how.
Appreciate the help you can give me.
Thanks.

Hello,
The content tracker and ContentTrackerReports components can be installed in UCM server by simple clickable options. Below are the steps to install the Content tacker and Content report.
Steps:
1. Open the UCM instance with admin
2. Click Admin Server under Administration link.
3. Click Content Tracker and ContentTrackerReports checkbox ( under Document Management)
4. Now Click the update button at the bottom.
5. Restart the UCM server instance to see the changes.
Now you will see an option for Content Tracker Reporting. It has some default reports.
Let me know how it goes. If you need.... will explain how you can create your custom reports.
If its helpful then please mark correct or helpful answer.
Thanks,
MAK

Changing the Variable Settings in Content Tracker report generation page

I am looking out for Changing the Variable Settings for the Performance Optimization Functions in Content Tracker report generation page. Some options which were available in 10g are not in UCM11g. I got the information that Updating Content Tracker should help, but am unable to locate what are the parameters to be set.
Any pointers on this would be really helpful.
Regards,
Bharat

Hi
From Update Component Configuration these are the options listed that can be changed :
Update Component Configuration
SctUrlMaxLength
SctMaxRecentCount
SctTrackContentAccessOnly
SctProxyNameMaxLength
SctSimplifyUserAgent
SctDoNotPopulateAccessLogColumns
SctDoNotArchive
SctPostReductionExec
SctTrackContentAccessOnly should be unchecked and then test to see if the options get listed .
Thanks
Srinath

Information about Content Tracker Standard Reports

Hi,
I´m attempting to obtain access stadistic from the standard reports of Content tracker but I cannot understand as it calcucates the accesses of the users.
I select the standard report "Users by User Type" , select the type "Internal" and I obtain the list of all of the internal user who has acceded to content items. I know that the Content Tracker only show the access to the content that has been opened, but in this list I dont find the name of a user that I am sure that it has opened one document. The list show 0 access for this user.
However, if I find the document that her has openend, and display in Actions display "View Historial Access," I see that her has 3 accesses in this content item.
I need to obtain reports of % of use of all departament users and I not find de standar report that show me completed access.
somebody can help me?

Hi malky,
Thank for your answer but I cannot understand because in the Content Tracker Administration Guide, Oracle says the following thing:
Note: Only users that physically open a content item are included in the Content Tracker
Report Generator’s compiled results. The opened content item can be the web location file
+(the absolute path to the content item), an HTML version (by using Dynamic Converter),+
or the actual native file. Users that open only the Content Information page are not
included in the tracked data.
some idea about this?
thanks!

Custom metadata field for GET_FILE in Content Tracker

Hi ppl,
I've trying to use content tracker to audit some actions including GET_FILE. The problem is that I need to save a custom metadata field that is not in the localdata resultset.
I know that I can save all the custom metadata fields in a column such as EXTFIELD_2 but it makes no sense if I need only one field among a hundred.
Is there any other way?
Appreciate any thoughts.
Cya

Hello,
Can you please share the steps through which I can map my custom metadata fields with the special Content Tracker fields like extField_1, extField_2 etc.
Thanks,
MAK

When I load cds i get a message that states, "User not registered for online use." This problem has only begun since the new itunes update and is only a problem on my pc laptop. Media content (track names, etc.) do not load. Thanks

When I load cds i get a message that states, "User not registered for online use." This problem has only begun since the new itunes update and is only a problem on my pc laptop. Media content (track names, etc.) do not load. Thanks

See Re: itunes 12 track names not found and user not registered for online use.
tt2

Content Tracker-To get additional metadata in SCTACCESSLOG table

In the content tracker, I'm monitoring the GET_FILE service. There are several metadata that are getting captured in the SCTACCESSLOG table.I want to capture specific metadata like xComments, dDocTitle etc.
There are 10 additional fields provided from extField1..10
I tried to map these metadata that I want to the extField. But only
some fields like dDocName,dID,dUser are getting mapped in extField.
If I map the xComments or dDocTitle in extFields it never retrieves those values.
Thanks in advance for any help,
Priya

It's on MetaName object.

Content Tracker component limitation

Hi,
I have enabled contentTracker component and if a user accessed native file content it works fine.
Does anybody know if i can get track record if user access the webviewable file content - a converted pdf version ?
thanks in advance

Is there another option beside that Tim said ?Let Srinath answer that, but I guess he is pointing to the (correct!) fact that WebDAV and/or DIS may go around the web server, so it should be considered as another source of data for Content Tracking.
But to your question: I have never seen it working myself, but I was told that there is another option, which uses 3rd party tools. Content Tracker is nothing but collector and reported of data. Back in Stellent times I was told that Apache can be configured to help to collect data directly in the CT tables.
And, the manual even states:
Web server filter plug-in: When content is requested with a static URL, the Web server filter plug-in records request details, saving the information in event log files. The event log files are used as input by the Content Tracker data reduction process.
or
8.2.1.2 Web Server Filter Plug-in
Managed content retrieved with a static URL does not usually invoke a service. The Content Tracker Web server filter plug-in collects the access event details (static URL references) and records them in raw Content Tracker Event Logs (sctlog files). The information in these files requires an explicit reduction (either interactive or scheduled) before it is included in the Combined Output Table with the service call data.
(see http://docs.oracle.com/cd/E23943_01/doc.1111/e10978/c10_content_tracker.htm#CCHBDIAB and around)
What I do not know, though, and I'm afraid I could not find the necessary level of details in the documentation, how to configure this Web Server Filter Plug-in

How to generate reports in CSV format using content tracker

Hi all,
I have installed Content Tracker and Content Tracker Reports components.
Using Content Tracker Reports I can able to view the Reports and there is also
option for print.
The requirement is to download reports in CSV format.
Can anyone help?
Thanks.

Hi,
Can you please help me with the following based on your feedback.
1) I had created a dashboard page that has multiple analysis in it. The output of the dashboard page has to be generated in pdf format and for multiple Relationship Manager.
2) I can add the above dashboard page to the agent to schedule for execution and send email for one specific relationship manager. But the issue I am facing is I need to do the same all of the 100s of relationship manager i.e. one agent for each RM. The solution I am looking for is to schedule the dashboard page to be executed using one agent and by passing RM codes one by one and sending the output file through email to the respecitive RM.
Thanks & Regards,
RR

Content Tracker

I am having some problems with Content Tracking. Basically everytime I hit a page from within a dynamic list, I am getting two hits reported. when I had a look at the table, for the same Docname there were two entries...the only difference being in the referer. One had the page url but the other had the dynamic list index url. This is incorrect as if I hit the page once I should only get one hit. My question is....can you disable the tracking of the hit from the dynamic list? whichever way you access the content, I want it to be one hit.
Cheers

Two instances has same components and content.
Content is Archived. When ever new content is published, it will be archived to second prod server.
Load balancer connects to any of these servers depends up on load.
It seems to be not a perfect architecture but from long time my company is using this.

Content tracker: tracking document uploads

Hi all,
Using UCM we have come with a list of requirements. One of them is to track the usage of the documents managed in UCM.
With the Content Tracker and Content Tracker reports we are able to follow and build reports of the usage and accesses to uploaded documents but we also need to track and build reports on the documents that are being uploaded.
Is there a way to do this with Content Tracker? If not, is there any other way?
Thanks,
Pedro

Any service call (custom or core) can be tracked.
So if you want to track Checkins find the name of the Checkin service and track that. If there is an upload of an attachment service for Folios or the ZipRenditionManagment Component then find the service name and track that.

Content Tracker & Folder_g

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