Continued charge by old provider.

Dear all,
I recently signed up for the unlimited BT Broadband Service on 28/11/14. I did so through topcashback, as they had offered £159 cash back as well as a £50 Sainsbury's gift card. My service was installed as agreed on the 19/12/14.
Unfortunately, I have just been informed that my claim for cash back has been declined by BT, and also I have not received my Saisbury's gift card. On top of that, on checking my bank account I have just realised I have continued to be billed by my previous provider, Sky, for line rental and broadband connection fees. On the BT website, it is indicated that I should not need to contact my previous provider when signing up for a new service with BT.
Has anyone experienced similar issues with as myself. Having cash back declined, gift voucher refused and being double billed for broadband and line rental service ! I would really appreciate any suggestions and help that could be offered. I am definitely not best impressed with the service provided by BT.

Thanks for your reply John. I have today contacted Sky to enquire about the extra charges on my bill and have been informed that BT failed to inform Sky that they were taking over my services. I have just cancelled my services to Sky, which was done with immediate effect.
I then proceeded to attempt to contact BT, having been put through to what I can only assume to be an overseas call centre. Having had great difficulty explaining my situation to the their staff, I was then informed that I needed to send an email to the Switching Team with my latest bills to enable them to credit my account with the amount I had been charged by BT.
I was wondering if those extra charges would ever be recovered, judging by the standard of service afforded by BT. Is there anything else I can do to speed this proceed up, and to ensure it happens ?
I tried asking the call centre staff if I could speak to the manager, but was informed that he was too busy and would call me back within 24 hours.
I have previously switched provider twice before, and have never experienced such poor and inefficient service. Safe to say, it was probably the worse possible choice switching broadband services from Sky to BT.

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