Controlling ACTION in ChaRM

Dear Experts,
I'm very new to Change Request Management. I am using Solution Manager 7.0 EhP1 (ST - 24)
I've configured ChaRM at client and it is functional. To simplify the things initially I have assigned all default roles to all ChaRM users.
Now I want to restrict all ChaRM users to their defined activities. I have tried manipulating some authorization profiles but didn't get desired result.
Here are the requirements.
Helpdesk .............: Should be able to create change document only.
Change Manager : Should be able to Authorize or Reject change request.
Developer ...........: should be able to perform development, create /release transport request, pass correction to test.
Tester .................: Should be able to test and approve test result only.
IT Operator .........: Should be able to transport request in Production
Any other activities except above defined should be restricted to other users. For example HELPDESK user should not able to "Authorize Change Request".
In short I would like to control ACTION in change transaction/document.
How can I achieve this ? Can anybody sheds some light on the same ?
Regards.
Rajesh Narkhede

Dear Jansi / Federico,
Thanks for your support...
All most all authorization tunning is done and working perfect excpet one thing.
Usually when a correction is completed or withdrawn, the change request status changes to Implemented or To Be Authorized and we used to confirm the realization or Authorized it.
Due to some missing configuration, When developer set the status to "Complete Correction" and save the transaction, it close the current transaction but status of the change request is not getting changed to "Implemented". It still remain in "Authorized".
Because of this, Change Manager can not do "Confirm realization". I have tried B_USERSTAT and B_USERSTAT_T and Task list objects. Nothing seems to work.
Can you please guide...?
Just to update the message...
I refered the below thread:
[Authorized Status problem in change Request|Authorized Status problem in change Request]
After executing the report CRM_SOCM_SERVICE_REPORT, it changed the status to "Implemented" and change manager is now able to "Confirm Realization".
But I want it to be happened when developer perform the action "Complete Correction".
Please guide,,,
Regards.
Rajesh Narkhede
Edited by: Rajesh Narkhede on Feb 2, 2011 4:09 PM

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