Controlling the contact form reply-to address

I have a contact form on my site. Everything works fine apart from when I receive an email submission the reply-to address is [email protected], so to reply to the email with the content intact, I have to copy and paste the address from the email body. I did change a setting somewhere that caused it to start giving my own address as the reply-to, which is no better, of course!
I'm sure there's a simple solution to this but I cannot find the setting(s) to configure it. Any help with this is gratefully received.

Hi Sanjit,
Thanks for the quick reply. It's not the notification address I'm having issues with, it's the reply address.
When someone uses my contact form, it is sent to the correct address but the reply address is not the sender's. See attached. Is it possible to automatically use the sender's email address for the reply?
Also, is there any way of getting back to the original layout (below). I've tried removing all forms and republishing the Muse site but it doesn't change.
David

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Every time one of my email addresses doesn't work on my mail app, due to wrong password or whatever, it deletes all of the contacts form my phone. What can I do to stop this from happening?

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My Client is having a serious problem with the Contact Form Widget

My Client is having a serious problem with the Contact Form Widget that I can not figure out how to correct.
I created a website for a client and inserted a Contact Form widget on their 'Contact Us' page. Whenever anyone uses the form, the e-mail my client receive shows my e-mail address as the sender. So, when they 'reply' to the e-mail, the reply is sent to me and not the person who sent the original message. This creates a major problem in that I get barraged with e-mail replies while my client's potential customers go without a response.
When I look at 'Site Manager > System E-Mails > Workflow Information > E-mail From Address' on the site's Admin Console, it shows my e-mail information. Is this is what needs to be changed? If it is, what needs to be placed in that field so that the e-mail my client receives shows the senders e-mail information in the 'From' field. My client wants to be able to click reply and have the message sent to the right party. They would be very upset if they have to cut and past the senders e-mail address from the body text on every contact they receive.
Their feeling is that if I can't find a way to make the contact form work the way it should, then it's useless to them.
Can anyone help me figure this out? I really don't want to disappoint my first client.

Are you on a plan that has the CRM feature that stores your customers' data? If so, the idea of the contact form is that you'll receive a notification that there's been an inquiry filled out on your contact form and there should be a link in that email notification that leads to the "Case" that was created when that customer filled out a contact form. You can click that link and visit the case for that customer in your BC site and reply to them from there so that all of the correspondence is logged in the CRM for safe-keeping and for your records.
If your client finds this is too much work to login to BC to reply every time, then you should check to see if you have the "Customer Service Ticketing" feature on your hosting plan. This is a feature where you create a dedicated email account (like [email protected]) and the BC system will automatically login to that email account and pull any emails in that inbox and convert them to a customer case for the sender of the email and then it will send out a notification via email to any of the BC Admin users you delegate as "Customer Service Agents". Since the CST integrates with the BC CRM it lets you reply directly within the email-- but when you reply it will be going to that same email address dedicated to the CST but once the CST service checks your email again and sees that you replied to this inquiry it will log your reply against the customer's case and sends your reply via email back to them so that all the correspondance gets logged on BC's CRM but you can still reply via email.
There's no way to use the default web forms to update the "From" or "Reply-To" address.. it must come from an approved email address to avoid spam issues. On most web services you cannot change the "from" address anyway but usually you can at least specify the "Reply-To" address so that when someone hits "reply" in their email client it will reply to whoever you setup as the "Reply-To" address.
Here's some more information about CST: http://kb.worldsecuresystems.com/kb/customer-service-ticketing.html?bc-partner
I don't think the CST feature is in the webMarketing BC plan-- I think it's only in the webCommerce plan so if you have less than an webCommerce plan you have to tell your client to reply through BC by clicking the link in the notification they get. You can justify it by saying its one or two more steps but it keeps the entire convo on record in their CRM for easy referral later.

Muse Contact form reply issues

Can anyone help with this issue.
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You are now chatting with Sonam.
Vicky Quick: The contact form for Muse sites doesn't allow my clients to reply to the person who contacted them. It puts their address in the top requiring them to cut and paste the person requesting information. How can I change the reply to field in the contact form and is that even an option? If not do you offer a work around? I've put this question on the forum and no one has an answer. PLEASE HELP!
Sonam: Hi, welcome to Adobe
Sonam: Vicky, is your site hosted via BC, or a 3rd party hosting provider?
Vicky Quick: I have one on BC and one on godaddy both do not work
Vicky Quick: The contact form works, but the reply back doesn't
Vicky Quick: hello?
Sonam: Vicky, this feature is not available via Muse or BC. Kindly share the link to your forum post, I shall forward it to the product team and ask them to get back to you at the earliest.
Sonam: If there is a work around, or if it is possible with any customization, the product team shall help you with it.
Vicky Quick: I have put it on the forum as well as third party sites like muse-themes.com and they don't have answer either
Sonam: Kindly share the link to your forum post
Vicky Quick: How do I share the link?
Sonam: Copy and paste to this chat

As Anshul has suggested , this needs a Customer Case Management system , where your client can reply directly to submitters email.
With BC this is possible enabling CST( Customer Service Ticketing ) , you can define role responsible as which users should receive the submission emails and then reply to customers directly from email client used.
Level responses can be used such as First level with escalation level. Enabling this , form submission will create a case which will then get converted into a web case and will be triggered into role responsible mailboxes. Site users(your client) can directly reply to the customer from any email client used using this method.
In case you are using external server , you can use any third party ticketing system and setup on the email to which notifications are received.
Currently , with Muse when form is setup with email . Submitters form submission notification is received from that email and submitters email is included in subject line , which you can use manually to send email replies.
Thanks,
Sanjit

Emails generated by the Contact Form widgets are saying they are coming from me rather than the person who has generated the email?

Can I change the emails generated by the Contact Forms from saying that they are coming from me, to the address of the person that's actually generated the enquiry on the contact form? Or does this always automatically link back to my Creative Cloud account because thats how I'm hosting the websites?

Because they ARE coming from you (at least from your account)... this is the account the website is using to send the form to your email and this means that a user visiting your website can send you this email "EVEN" when they don't own an email account themselves.
No you can't legialy change the address to theirs... thats a big no no in most countrys but you can and should have a "contacts" field on your form that allows people to give you a email or phone number so that you can follow up.
p.s. many people make the mistake of trying to force email contacts in their forms and that offen turns people off using them if they MUST tell you the colour of their underware just to contact you about a sales offer or simple question then don't expect to get much feed-back from your forms.

To the Adobe MUSE team....Have you considered adding an "Upload File" field for the contact forms?

To the Adobe MUSE team....Have you considered adding an "Upload File" field for the contact forms?

But seriously...
Is there any development being done for this? I have a careers section on our website that I have been asked to "make easier for applicants" (right now, there is a link that just opens an email). I'm going to make a full version of an application, but I would really like a way to upload resumes and CV's.
I'm going to have to look into some kind of service if this isnt something on the Muse radar. A reply of some kind would be fantastic!

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You had to have some kudos for the effort put in to your thread as week as the point you make.

Which system does Muse use to make the contact form widget work?

Hello,
I am a graphic designer working with a coder to create a new website using Muse. My coder has asked me which system does Muse use to make the contact form widget work. Looking at the page code it looks like ASP dot net and when the user clicks the button the form data is sent to a script called “FormProcessv2.aspx”. If this is the case which version? (e.g. ASP 1.0 or 2.0 or 3.0) Does Muse use “dot net” or “.NET” or similar in the documentation? If so then does it say which version (e.g. 1.0 or 2.0)?
Can anyone help me with these questions?
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It's unclear what page URL/code you're looking at? Muse does not use ASP. Muse uses PHP for form processing and relies on PHP sendMail to send the form information as an e-mail.

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Hello, I am from the Czech Republic and I am not a coder. I have 2 problems with my php sript. I am using a simple php script from Paul Trani, see below.
Firstly the email adress - when someone inserts an email adress in this form [email protected] it is OK, but when someone writes an address for example [email protected] (this type of adress is very common in our country) the answer is "That is not a valid email address. Please return to the previous page and try again." I think the problem is the dot before the @.
Secondly diacritical marks - Since I am from the Czech Republic we use diacritical marks (for example š,č,ř,ž,á,í,é,ě) so instead of this letters a get ? or Å or Å¡ to my email.
I really do not know how to fix these problems.
Thank you for any help. Sorry for my English. Peter
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
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</head>
<body>
<?php
$name=addslashes($_POST['name']);
$email=addslashes($_POST['email']);
$comments=addslashes($_POST['message']);
// you can specify which email you want your contact form to be emailed to here
$toemail = "[email protected]";
$subject = "From EcoStyleStudio.com";
$headers = "MIME-Version: 1.0\n"
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$body = "Name: ".$name."<br>\n"
            ."Email: ".$email."<br>\n"
            ."Comments:<br>\n"
            .$comments;
if (!ereg("^[a-zA-Z0-9_]+@[a-zA-Z0-9\-]+\.[a-zA-Z0-9\-\.]+$", $email))
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?>
</body>
</html>

ereg() has been deprecated, it is recommended that you dont use it.
You want to look at this
http://www.php.net/manual/en/function.preg-match.php
Within this page I found this:
If you need to check for .com.br and .com.au and .uk and all the other crazy domain endings i found the following expression works well if you want to validate an email address. Its quite generous in what it will allow
<?php
        $email_address = "phil.taylor@a_domain.tv";
     if (preg_match("/^[^@]*@[^@]*\.[^@]*$/", $email_address)) {
         return "E-mail address";
?>

Make the e-Mail field on the contact form widget optional.

Hey there! While browsing the support forums I came upon this topic here, because I was having a similar issue.
Before developing the suggestion, here you have the website with the form, as we currently have it: http://awake-gaming.com/join-us.html
The form I inserted was not only a contact form, but also a joining form. When submitted, the website calls to Discourse's (the board software we use over at http://forums.awake-gaming.com/) API via an ajax code and so a Bot creates a thread with the information introduced in the forums.
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So, what if we don't want the applicant to publish his e-mail? We didn't want the mail to be submitted at all, yet Muse didn't allow us to delete that field nor hide it. In our case "fixing" this hasn't been that much of a pain, as we simply deleted the event listener. But we know how to code. What about people who don't?
Quoting the staff answer on the topic I originally refer to: "Email is the unique identifier and required to create a customer record in the CRM in Business catalyst." But there are people who don't use Catalyst at all. Or am I wrong? Is my site (awake-gaming.com) related to Catalyst at all? I understand it might be necessary for websites hosted on catalyst, but in cases like ours?
That's why I'm requesting the e-mail field on the form to be optional.
Hope you had a good read, and thank you for sticking until the end
PS. Opinions about the AWAKE website design are greatly appreciated.

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Controlling the contact form reply-to address

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