Muse Contact form reply issues

Can anyone help with this issue.
Thank you for contacting Adobe.
A representative will be with you shortly.
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Sonam.
Vicky Quick: The contact form for Muse sites doesn't allow my clients to reply to the person who contacted them. It puts their address in the top requiring them to cut and paste the person requesting information. How can I change the reply to field in the contact form and is that even an option? If not do you offer a work around? I've put this question on the forum and no one has an answer. PLEASE HELP!
Sonam: Hi, welcome to Adobe
Sonam: Vicky, is your site hosted via BC, or a 3rd party hosting provider?
Vicky Quick: I have one on BC and one on godaddy both do not work
Vicky Quick: The contact form works, but the reply back doesn't
Vicky Quick: hello?
Sonam: Vicky, this feature is not available via Muse or BC. Kindly share the link to your forum post, I shall forward it to the product team and ask them to get back to you at the earliest.
Sonam: If there is a work around, or if it is possible with any customization, the product team shall help you with it.
Vicky Quick: I have put it on the forum as well as third party sites like muse-themes.com and they don't have answer either
Sonam: Kindly share the link to your forum post
Vicky Quick: How do I share the link?
Sonam: Copy and paste to this chat

As Anshul has suggested , this needs a Customer Case Management system , where your client can reply directly to submitters email.
With BC this is possible enabling CST( Customer Service Ticketing ) , you can define role responsible as which users should receive the submission emails and then reply to customers directly from email client used.
Level responses can be used such as First level with escalation level. Enabling this , form submission will create a case which will then get converted into a web case and will be triggered into role responsible mailboxes. Site users(your client) can directly reply to the customer from any email client used using this method.
In case you are using external server , you can use any third party ticketing system and setup on the email to which notifications are received.
Currently , with Muse when form is setup with email . Submitters form submission notification is received from that email and submitters email is included in subject line , which you can use manually to send email replies.
Thanks,
Sanjit

Similar Messages

Spam Email via MUSE Contact Form

I've been experiencing a high volume of spam via my MUSE contact form on one of my websites. I know that the captcha tool is available but only if I use the Business Catalyst hosting. Using BC hosting is not an option for this website. Do you have any suggestions or solutions?
-Ben

You can use the module {module_visitoripaddress} which displays the IP address of the visitor on pages ,with form you would need to insert an input field ( custom field )
<input type="hidden" name="BCNAMECODE" value="{module_visitoripaddress}">
In addition I would also suggest to enable harder captcha which will lower down the spam submission.
http://take.ms/V9isQ
Thanks,
Sanjit

Godaddy email and muse contact forms

I need help with godly email and muse contact forms...

Hi,
Could you please provide some more details, so we can suggest anything.

Controlling the contact form reply-to address

I have a contact form on my site. Everything works fine apart from when I receive an email submission the reply-to address is [email protected], so to reply to the email with the content intact, I have to copy and paste the address from the email body. I did change a setting somewhere that caused it to start giving my own address as the reply-to, which is no better, of course!
I'm sure there's a simple solution to this but I cannot find the setting(s) to configure it. Any help with this is gratefully received.

Hi Sanjit,
Thanks for the quick reply. It's not the notification address I'm having issues with, it's the reply address.
When someone uses my contact form, it is sent to the correct address but the reply address is not the sender's. See attached. Is it possible to automatically use the sender's email address for the reply?
Also, is there any way of getting back to the original layout (below). I've tried removing all forms and republishing the Muse site but it doesn't change.
David

Adobe Muse Contact Form is not sending messages

Hi, I have a website live, created with Muse CC and hosted on Adobe Business Catalyst. The domain used is from GoDaddy. I have made a contact form and have linked 3 different emails to the form to receive inputed messages. I have tried many times to send info using the contact form, testing to see if it would send to any of my emails. I have not been able to receive any messages so far and have even looked in the spam and junk folders on all 3 email accounts(yahoo, gmail, and outlook) and nothing has been received. Any help would be greatly appreciated. I would like to use this site but cannot until this is fixed.

Have you already contacted BC support for this issues, if yes then please provide me the ticket number , I will have a look.
If not then please join live chat with BC support team.
Thanks,
Sanjit

Muse contact form is not sending emails.

Muse site contact form is not sending emails. I perform a form check using this link http:/my_site.com/scripts/form_check.php. It is giving the message that SQL configuration problem.
Please help to solve this.

I posted a very similar issue into the bugs forum. "
Email form submit not sending to GoDaddy and Yahoo hosted email accounts"
I have tested the emails across various forms and it works but does not using the Muse form widget. I strongly believe this is an Adobe Muse issue and needs further support from Adobe. In the mean time I have begun using Jot Form on my sites (jotform.com)

Muse Contact Forms in GoDaddy

This is a serious issue. Some of my clients have hosting accounts with GoDaddy. The simple contact form DOES NOT WORK. The message is sent and then just disappears. Please someone from Adobe Muse answer why this is happening and what can be done to fix this situation. It is extremely important that these forms work correctly in third party hosting. And please don't tell me that I have to go through some complicated HTML add-on solution.
The forms are being sent to and email address with the same domain name, so that is not the issue.
This is a very frustrating situation.

Hi,
Did you check this article
Troubleshooting Muse Form Widgets Used on Third... | Adobe Community

Edit the looks of the e-mail I receive from Muse contact form

I would like to see an option to edit the looks when I receive an e-mail when from a filled in contact form. At the moment the are strange words in the subject en header of a filled in form.
1) In the subject line there is the name of the form: Reserveringsformulier Kerst 2014 (Dutch). But after that he puts the word: verzenden (which means Send in Dutch). Don't know why Muse puts that word in the subject.
2) The yellow marked header text. I also don't know why Muse put these words in the header of the e-mail. It;s nothing I typed anywhere in the form.

Mail Preferences:
It works with accounts; I've never tried it with aliases but you may be lucky. Presumably from what you say they already appear in the drop-down menu when composing.

Muse contact form on third party hosting service

I uploaded a contact form and keep getting an error message that "the server either does not have php installed or the php is not configured correctly." My host service moved my site to a linux server running apache 2.2.23. I am using the default php settings, but can switch to php 4 or php 5. This is a screen shot of the php settings.
Language Options
asp_tags
Allow ASP-style <% %> tags.
Off
File Uploads
file_uploads
Whether to allow HTTP file uploads.
On
Paths and Directories
include_path
Windows: "\path1;\path2"
.:/usr/lib/php:/usr/local/lib/php
Resource Limits
max_execution_time
30
Resource Limits
max_input_time
60
Resource Limits
memory_limit
256M
Data Handling
register_globals
You should do your best to write your scripts so that they do not require register_globals to be on; Using form variables as globals can easily lead to possible security problems, if the code is not very well thought of.
On
Language Options
safe_mode
Off
File Uploads
upload_max_filesize
Maximum allowed size for uploaded files.
64M
main
session.save_path
where N is an integer. Instead of storing all the session files in /path, what this will do is use subdirectories N-levels deep, and store the session data in those directories. This is useful if you or your OS have problems with lots of files in one directory, and is a more efficient layout for servers that handle lots of sessions. NOTE 1: PHP will not create this directory structure automatically. You can use the script in the ext/session dir for that purpose. NOTE 2: See the section on garbage collection below if you choose to use subdirectories for session storage
/tmp
Any help will be greatly appreciated.
Joe Parker

My host kept on insisting that the problem was with the adobe code for the
contact form, but it didn't sound right so after gaining access to the
admin panel for my site I discovered a default email account had been, I
assume, set up by the system. I started to test submitting both the muse
forms and some pdf forms that I generated using Acrobat XI Pro. The emails
were not delivered to the address coded into the forms but were being
trapped in this default email account. I tried to access the account by
clicking on the webmail button that was shown, but the browser could not
locate the webmail server. After some more digging I found an
https://mydomain:1111 address that allowed me to get in. All of my test
forms were being trapped and returned to sender with the message that I did
not exist. Obviously since the emails were generated by the php email
function they went nowhere.
At about 2am I sent my host an email with screen shots and have basically
demanded that he find a way to kill the default email account. I have not
heard back yet.
It was a lengthy forum exchange on the Muse forum in 6/13 between someone
in the UK and various forum members and finally adobe's staff that helped
to get me on the right trail. My host is using linux with apache server
software. If this is happeneing to me, it is probably happening to others
and they are being frustrated by a host who either is incapable or
unwilling to dig in to find a solution.
If you want I will let you know how this all turns out.
Thanks for your help, and I am going to post the contents of this email as
part of the forum discussion.
Joe Parker

Adobe Muse - Contact Forms State not changing

Hey. So I've been playing around with Muse's contact form and changing the aesthetics of the forms (rounded corners, size, text color etc) up to when I came to changing the State of the contact boxes. They seem to show to work perfectly fine in the design mode when you check all rollover states, but when you preview the site in the browser or even in Muse's Preview mode, the changes don't seem to be exactly how you thought they would be. Specifically, I changed the alignment of the text in the box from left to centered, yet the normal state keeps it left (and italicized, which is default). Anyone know the fix to this?

Like I said, I made sure I changed all the states to the ones that I wanted yet the preview doesn't show the states as I wanted. My text box has left aligned text when i've made sure to center it several times.
This is what it looks like in the design mode in Muse. (Don't mind the Email/Password, I'm just designing, not for functionality.)
This is what it looks like once previewed in a browser. Upon clicking and submitting the text aligns in left as well.

FormMail Contact Form Coding Issue

Hi folks - this maybe quite a lengthly issue - however i
think it is a simple mistake somewhere
Basically I am having problem getting my submit contact form
to work.
I used the FormMail.pl script.
www.kme-steelworks.co.uk is the website I am trying to apply
the form.
I am using 123 reg server to host the site.
If you look at my homepage above . you will see the fields of
the form at the bottom of the index/home page.
I am seeing problems when I fill in the form.I have opted for
cgi/FormMail format.
Error arising when i click submit - 500 Internal Server Error
This error tends to be a permission error on the root folder
- I have adjusted the right however to 755 but internal server
error still occurring.
The submit form results should be going to
[email protected] - but it isnt
the FormMail.pl is stored on my local files in
myweb/FormMail/FormMail.pl so I created a folder on your host
server called FormMail and put my FormMail.pl file in here so it
matched.
Ok so here is my form code on my homepage
<form id="form1" method="post"
action="FormMail/FormMail.pl">
<form action="/FormMail/FormMail.pl" method="post">
<input type='hidden' name="recipient"
value="[email protected]"/>
<input type='hidden' name="subject" value="KME WEB
CUSTOMER"/>
<input type='hidden' name="required" value=""/>
<input type='hidden' name="redirect"
value="www.kme-steelworks.co.uk/thankyou.html">
<label>Name:
<input name="Name" type="text" id="Name" size="35" />
</label>
<label>Phone Number:
<input name="Phone" type="text" id="Phone" maxlength="28"
/>
</label>
<p> </p>
<p>
<label>Comments (Optional):
<textarea name="comments" id="comments" cols="45"
rows="7"></textarea>
</label>
</p>
<p>
<label>
<input type="submit" name="submit" id="submit"
value="Submit" />
</label>
</p>
<p> </p>
</form>
What should my pl code look like if my server domain is
123reg.co.uk - my website form address is
www.kme-steelworks.co.uk my thank you page (when submit form
submits successfully is
www.kme-steelworks.co.uk/thankyou.html and the email address
I want the results forwarded to is '[email protected]'
I realise this may look like a tough post but I just dont get
why it is not posting?
Should the script be named with a cgi extension as the server
is not compatible with perl, and be placed in the cgi-bin folder?
Any help is hugely appreciated
Brian
Come on the Irish

clann26 posted in macromedia.dreamweaver:
> Hi folks - this maybe quite a lengthly issue - however i
think it
> is a simple mistake somewhere
>
> Basically I am having problem getting my submit contact
form to
> work. I used the FormMail.pl script.
[snip]
> What should my pl code look like if my server domain is
> 123reg.co.uk
I can't get to the support pages for that host without
logging in, but
you'll likely find your answers there.
If they're set up like 123reg.com, then the odd thing to me
is that
they allow cgi within your public_html folder.
Their path to Perl is shown as /usr/bin/perl, so if
123reg.co.uk uses
the same setup, you would set the first line shebang in your
.pl file
to look like this:
#!/usr/bin/perl
And, of course, set the cgi perl file permissions to 755.
BUT...the answers will depend on how 123.co.uk has things set
up. Log
in to their site and check the support pages.
> Should the script be named with a cgi extension as the
server is
> not compatible with perl, and be placed in the cgi-bin
folder?
If the server does not support Perl, no amount of file naming
will make
it work. However, looking at their hosting plans, it seems
they all
support Perl-CGI. The typical extension for Perl scripts is
.pl
Mark A. Boyd
Keep-On-Learnin' :)

Muse Contact form

Is there a way of using the contact form widget in muse without having adobe catalyst?
Thanks

Hello,
Muse forms work with Adobe BusinessCatalyst hosting.
Forms require back end server support, so it's difficult to create forms that work with arbitrary hosting.
If you're familiar with some other form provider, and feel comfortable editing HTML, there's some information in this other forum thread about what you'd need to do to make Muse forms work with some other webhost:
http://forums.adobe.com/ideas/2036
Hope this helps.
Regards,
Sachin

Muse Contact Forms within DPS

Hi,
I would like to test a contact form I created in Adobe Muse for use in a DPS Folio.
Is there a way for me to test a form once I update to the Cloud?
Thank you,
Lain Kennedy

I just figured it out. I put a comma between the email addresses and it worked.

New Muse Contact Form Widget

I was thrilled to discover that the Muse team has created a contact form widget. finaly!!!
(http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-design/creating-contact-form s-in-adobe-muse/)
Now I have two questions, in order to get those new widget features I'll probably need to update my version of Muse. right? If so, where can I do it?
Second thing, in the linked video the man mentioned that these options are only avilable for those who publish there websites through Business
Catalyst. Is it the truth? if it is this is so upsetting!!!
Although I am working on my first site with Muse so I'm able to publish it with BC for free, but it is an outrage! as a person who bought only Adobe Muse (and
not Creative Cloud pack) I was going to publish all of my sites on third-party server!
I am now wondering is there a way to do something about that? Is there a way to make the wonderful new widget work on any published site?
Thanks in advance (-:

Hello,
Yes, this feature is coming in the new beta of Muse which will be released soon. I'll be posting instructions for participating in the Muse beta shortly.
In regards to the functionality of the upcoming contact forms feature, Zak clarified this will only work with Business Catalyst in the following thread:
Form widget
http://forums.adobe.com/thread/1040950
...the form functionality coming in 2.0 it targeted primarily at contact forms. If you have "quite a large form" then you will likely still want/need to use a different solution.
The new form functionality uses standard HTML/CSS for the form, but form processing requires integration with server-side code. What will be part of Muse 2.0 works with Adobe Business Catalyst. In order to use the form with some other back-end server solution, the code output from Muse would have to be altered.
Best regards,
Corey

Muse Contact Form Not Taking Inputs

Hi there,
Could anyone shed some light as to why my contact forms (http://www.excelenvironmental.co.uk) are not taking inputs on the name, email and phone no fields? I am using the built in business catalyst forms - ecommerce package. Any help would be gratedully received.
Thanks

Hi
I have tried to test the form placed in contact page and it works fine.
User information is submitted and thank you message is displayed on submission.
Please clear browser cookie and try again or check with a different browser.
If you are still facing the same issue, provide details such as browser and version details.
Thanks,
Sanjit

Muse Contact form reply issues

Similar Messages

Maybe you are looking for