Converting CUE script to UCCX script

Is there a tool available to convert CUE scripts to UCCX scripts?
Is there any method available to convert a CUE script to a UCCX script?

Hi
No - the two are very different products (though the editors look similar, and perform similar functions) in terms of capabilities etc. The steps in use will be very different so they won't load into the other editor.
There's no automated tool either...
Regards
Aaron
Please rate helpful posts..

Similar Messages

Migrating ICMS Script to UCCX Scripts

Hi ALL
I have a situation , due to migration from UCCE 7.1.5 to UCCX 9.0 , the ICMS scripts needs to be migrated to IVR scripts.
As we know in Contact Center Ent , ICMS scripts are used for routing , we have several of this , the ucce system is working good, no issues.
and know we are migrating from enterpise version to Express version, ( sales guys heck ) the question how can i migrate those ICMS scripts into
*.AEF scripts to be used in uccx 9.0 IVR .
is there a way or some kind of conversion tool available, which i no idea about it ...
any body have an idea ,,how to go ahead with it ,,,,iam not so much familair with scripting ...
pls help

Unfortunately there is no way to get these converted, you will need to get these rebuild these manually in UCCX. You also did not mention what you are currently using for IVR, do you have CVP or IPIVR as it's not just ICM scripts you need converted, you need to combine the logic of the IVR scripts as well. If you are not familiar with scripting, you will need to hire a professional.
HTH,
Chris

UCCX Script - Upload step - Convert to default mp3 format

Hi folks,
I have a upload step working properly and doing the upload to my prompt repository.
I need to send the recording file by e-mail, but when I try to play this file, this is not possible due a codec format.
There's any way to convert the recording file to default mp3 codec format?
Thank you

Hi.
That's a bit strange, but not impossible, that the person receiving the email does not have a media player capable of understanding G.711 or G.729.
Anyway, I am not aware of any good (stable) mp3 encoder in Java, which could be "plugged into" a UCCX script. And even if there was one, the mp3 format is patented and you would have to buy the license from the Fraunhofer Institute.
I would first save the file in a database or on a remote file system, and use a scheduled process to convert it to mp3 or any different format and then mail it. Not an elegant solution, but it should work.
G.

How to get tomorrows date in UCCX script

I am trying to determine how to get tomorrow's date in UCCX. I am wanting to determine if today is the last day of the month by checking if tomorrow is the 1st day of the month. I currently use D[now].date to get today's date in some scripts. I tried the set command tomorrowDate = D[now].date + 1 and it showed 28 when today is the 27th, but I was thinking this was just adding 1 to the number returned by D[now].date and not actually showing the next day's date. I am thinking this might return 32 on Jan. 31st.
Does anyone know how to get an acurate tomorrow's date in UCCX scripting?
Thank you,
Mark

I got this to work after reading nowcommsupports' post. I hadn't thought of setting a date for a month with 31 days to 32 and having it converted to the 1st day of the next month. I did it something like the below:
variables:
todaysDay     int     D[now].date
todaysMonth int     D[now].month
todaysYear     int     D[now].year
tomorrowsDate     String     ""
tomorrowsDay     int     0
set tomorrowsDay = todaysDay + 1
set tomorrowsDate = D[todaysMonth + "/" + tomorrowsDay + "/" + todaysYear]
set tomorrowsDay = D[tomorrowsDate].date
If the date is past the last day of the current month, it will role over to the next month. For example, 1/31/11 + 1 = 1/32/11 which is converted to 2/1/11 by the system.
Now I use the int variable "tomorrowsDay" in the routing logic of my script knowing if it equals 1 then today is the last day of the month.
I put this here in case it may help someone else and for my own records. I needed to know if it was the last day of the month for different hours of operation in our help desk script.
Mark

UCCX Scripting - Open/Close time of day is different on some days

All,
I currently have a simple UCCX script with a DOW and TOD variable set, but need to make an adjustment to accommodate a new schedule for a call center queue. My DOW is Monday - Friday, and TOD is set to 8am-5pm. I need to make a change to where say Wednesday is set to not close the queue until 10pm. How do I make that happen?
This is the way it shows in the editor:
DOW: Monday-Friday
+open:
++8am-5pm:
+++Goto yadayada
++TheRest
+Closed
If I need Wednesday's queue to stay open between the hours of 8am and 10pm, what logic do I need to put in? I'm thinking I'll have to add an IF Statement, but not sure where to start. Any ideas?

I was able to figure this out. Below is what I did:
Created two new Day of Week options and selected the corresponding days. Under each, I moved the Time of Day statement and assigned the time ranges, then selected the goto statement and assigned it as needed per my script.
This should provide the logic I was needed.

How to update XML file through UCCX script ?

Hi,
I have an UCCX script with MENU step. One of the step is for technical support team. When caller chose this step, information about date and time of the call and calling number should be recorded on a XML file located on the web server.
This XML is uploaded into the web server , but I don't know how to update it through UCCX script.
Here is how the XML file looks like:
<?xml version="1.0" ?>
<rss version="2.0">
<channel>
<title>CALL LOG</title>
<link></link>
<description>Support Call log</description>
<ttl>1</ttl>
<item>
<title>2011-08-24 14:56:39 - 00044 123 123 123</title>
<link></link>
<description></description>
</item
</channel>
</rss>
Any idea?
Thanks,
O

Hi
The 'keyword transform' step uses the template XML file to generate the actual XML file you want to post... the template would be a plain text file uploaded to the repository, and would look like so:
<?xml version="1.0" ?>
CALL LOG
Support Call log
1
%%calldatetime%% - %%clinumber%%
Now - if you had that bit of XML, with correct time/number in it - have you verified know that you can definately just post that XML to a certain URL to get it on the server? Check with whoever manages that server exactly what you need to do to get it to appear - then worry about how you do that from UCCX. It may not be a matter of posting up that XML, you may need it in a different format or something..
Aaron

Best practice for nested scripting on UCCX

Hello All!
Newbie on scripting here and inheritted a HIGHLY customized UCCX environment. In looking at the scripts, it seems the system integrator built out the logic for every script within every script. That is, if one script queues calls into CSQ1 and if they are waiting for more than 2 minutes it sends them to CSQ2, it has all of the logic in that one script that the regular CSQ2 script has as well. So that means anytime "a change" has to be made, it has to be made to the CSQ2 logic in the CSQ1 script AND the CSQ2 script as well.
Is there a best practice for this? I would think it would be easier to say, in the above scenario that if the caller is waiting in CSQ1 for more than 2 minutes, it shoudl redirect the call to a trigger for the application that uses CSQ2. Thus the logic is in the respective scripts and not duplicated across the board.
Any thoughts and experiences on how this is best accomplished and maintained would be greatly appreciated!
Thanks!
JG

Yes, if all queue logic is the common for your different CSQs you can build one common script and then reference this script as a subflow from your main scripts and simply pass the CSQ name as a variable to it. This way you avoid what you said the need to rebuild logic in several places if you need to make a global change, you simply change the one common script logic.
HTH,please rate all helpful posts!
Chris

Does scripts of UCCX 9.0.2 will work with UCCX 10.5

Currently we are having UCCX 9.0.2-10000-71 installed on MCS server. We are planning to migrate on BE7K UCS server with version uccx 10.5.
1. Does scripts of UCCX 9.0.2 will work with UCCX 10.5
2. How i can restore historical data from 9.0.2 uccx to 10.5 uccx as new server will be having different IP address hence we cannot restore the backup. We need to create all configuration manually. Also uccx 9.0 was supporting Historical Reproting but 10.5 supports CUIC, so there is any way we can restore the reporting data so that we can pull old reports using CUIC as well.
Thanks & Regards
Netplace

Hi
Sounds like you have a lot to learn and should leave the upgrade to someone who knows the products.
1. Yes, typically they work, but testing this will be part of your upgrade process. The script may contain anything from basic steps (that will work) to complex stuff or embedded Java.
2. You would not restore the data. It's not possible. What you would do normally would be to change the IP address of the existing system either before or after the upgrade. CUIC and HRC are difference interfaces to the same DB, so it doesn't matter.
Regards
Aaron

Cs5 , Is there a way to record a script or convert an action to a script?

Hi
i understand nothing about script
but is there a way to record a script?
i mean like an action
for example click and select a tool , the hand tool , and let photoshop write the script (that have the command to select the hand tool)
or is there a tool to convert an action to a script?
thanks
cheers

xbytor provides ActionToJavascript in xtools.
http://ps-scripts.sourceforge.net/xtools.html
thanks
hope it's easy to use
But why do you not post on the Photoshop Scripting Forum?
because i know nothing about photoshop scripting
i mean i really know nothing, i guess to post in the photoshop scripting forum needs some skills and i haven't
thanks
cheers

UCCX script editor not working

1-The loading bar down of the screen always loading and never finishes.Please take a look to the attached picture.
2-When i go to the uccx and want to change the server from hostname to ip address,i always get update failed.
I am so new in uccx,help is appreciated.
Thanks in advance.

Hello,
You have come to the right place to ask questions on UCCX.
Please take some time to read through the product manuals, as they are full of good information and will answer most of your questions.
UCCX Documentation Home Page
http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
On to your two questions:
1. This is not a loading bar. This bar is completely useless, and all it's telling you is how much memory the Editor has available to it in order to process things. The button to the right is simply a "garbage collector" which will attempt to free up any abandoned memory, but mostly it just sits there looking pretty. You really don't need to bother with either of these too status bar items, and can ignore them.
Source: UCCX Scripting Volume 1 - Getting Started with Scripts
2. It's been about two years since I've completed an install of UCCX, and therefore don't have this information fresh in my head. I did spend few minutes trying to find documentation on the topic, but to no avail. I was only really able to read the Help page for that specific page (Help > For This Page), however, it didn't make a big deal about changing the value. It simply says, change it and then click Save.
Could you post the exact error message you are receiving? Also, what is your intention with changing the hostname to IP? Unlike CUCM where you may want to remove DNS dependency on the phones to communicate with the server, UCCX clients use the IP address regardless. So perhaps it's not a necessary step?
Anthony Holloway
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DB Read error from UCCX Script

Hi All,
We are running uccx 7.0.
Trying to return data from DB using stored procedure from the uccx script.
We are able to run this when we pass explicit value instead of variable ANI.
But whenever we provide variable ANI, we get below
error: SQL statement varible not defined : ANI
Query which provided in the DB Read as below,
select * from table(credit_back.fun_select_point($ANI));
Request your help on it..
Regards,
Shalid K.C

Yes Gergely.
we have created new script and when i add DB Read function in the script, it is not allow to apply it, same time it is giveing the above mentioned error.
but when i test it with explicite value it is working.. .not working by providing variable name
Regards,
Shalid

How to see programming Code for UCCX Script

Hi All,
How can I see the programming Code for UCCX Script? I have a script and want to see its Code , something like :
int sum = 0;
boolean alternate = false;
boolean isValid = false;
try {
int i = 0;
for (i = ccnumber.length() - 1; i >= 0; i--) {
int n = Integer.parseInt(ccnumber.substring(i, i + 1));
if (alternate) {
   n = n * 2;
   if (n > 9) {
    n = (n % 10) + 1;
sum += n;
alternate = !alternate;
isValid = (sum % 10 == 0);
} catch (Exception e) {
return -1;
return (isValid == true ? 1 : 0);
thanks,
Hamed

You're not going to find code per se, unless you have some java class you wrote and then you would only see the code if you had the source java file. The script is the only interface you get for "code".
david

UCCX script and abandoned calls

Hi Guys
I got question about that UCCX script and abandoned calls , so currently we had 4 different script for support the call follow .
So the Main script is just AA let the people select menu 1 , 2 ,3 then go to different queue , after select 1 (for example) then call-direct to second script trigger number and coming into the queue .
Unfortunately , the system counter the action to be an Abandoned call , I already open the case about this issue and the TAC did not found any configure issue on UCCX , from the log we can seem all the REDIRECT,lrd=5000 is abandoned call .
23811205: Apr 28 13:01:44.257 GMT+800 %MIVR-SS_TEL-7-UNK:Call.received() JTAPICallContact[id=37148,implId=151183/1,state=STATE_RECEIVED_IDX,inbound=true,App name=APP0,task=null,session=null,seq num=-1,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=null
23811420: Apr 28 13:02:00.491 GMT+800 %MIVR-SS_TEL-7-UNK:Call.transferring(5030) JTAPICallContact[id=37148,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=APP0,task=48000040709,session=36000027315,seq num=0,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=5007]
23811424: Apr 28 13:02:00.491 GMT+800 %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=37148,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=APP0,task=48000040709,session=36000027315,seq num=0,cn=5000,dn=5000,cgn=0405554590,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5000,route=RP[num=5000],TP=5007]
23818414: Apr 28 13:09:46.095 GMT+800 %MIVR-SS_TEL-7-UNK:Call.transferring(239) JTAPICallContact[id=37149,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=app2_Admin,task=48000040710,session=null,seq num=-1,cn=5030,dn=5030,cgn=0405554590,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=5000,ocn=5000,route=RP[num=5030],TP=5034]
23818421: Apr 28 13:09:46.095 GMT+800 %MIVR-SS_TEL-7-UNK:Call.abandoned() - transferring JTAPICallContact[id=37149,implId=151183/1,state=STATE_ANSWERED_IDX,inbound=true,App name=app2_Admin,task=48000040710,session=null,seq num=-1,cn=5030,dn=5030,cgn=0405554590,ani=null,dnis=null,clid=null,atype=REDIRECT,lrd=5000,ocn=5000,route=RP[num=5030],TP=5034]
Please give some advice about that and I am look forward to heard from you guys soon .
Thanks

Hi Jon
I was tested "Set Call Contact Info step to mark the call as handled" last night , but not working .
so in the get call contact info properties , I was used last Redirect number to nest trigger number .
but not working .
so have got any idea about that ?
thanks

Best practice for scripts in UCCX

General Question
When I wrote scripts for Nortel Symposium , I always created a primary script for queuing calls to skill sets so that the press 1 , welcome prompts, check day of week etc were all in different scripts but the core function- Select Resource was in a single simple script by itself- which was pointed to by the initial menu scripts-
In UCCX , do people make use of a single script for each call flow - Welcome, Day of Week, Select Resource etc all in a single script to do you call sub - Scripts/ Flows for the actual Select Resource - what this best practice , what do other people do
The reason I had subscripts in Nortel was so that when the call was offered to the SkillSet, the Admin. person who that there were no additional queue offerings so any time to answer etc was purely on the Q also any changes in other scripts did not affect other Q`s

Here's a few tips/best practices that may help you out:
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/reference/guide/UCCX_Best_Practices.pdf

How to setup a whisper prompt in UCCX Script?

Guys
I need some help here.
We have a cisco UCCX setup which was designed and implemented by a vendor. They had the script written. I want to modify that to have a whisper prompt for the agents to hear something before they start their talk.
Is there something that anyone can guide me to tell me what actually has to be done on a script to input this whisper message. I have a prompt for that. But don't know where and what to start with.
Any help is much appreciated.

@Gergely : For your first question, the answer it yes. The agent should hear that recording before he does go the customer call.
But the second note what you sent, I don't think that is correct. Because UCCX script supports that. I have pasted a sample below which a whisper prompt works in one of our UCCX script. See below.
Correct me If I am wrong.

Converting CUE script to UCCX script

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