Copy/Paste ins Business One funktioniert nicht immer

Guten Tag
Wir haben bei einem Kunden folgendes Problem. Wenn versucht wird, Text aus anderen Anwendungen (Bsp. Word, Excel usw.) zu kopieren und in SAP Business One einzufügen, funktioniert das vielfach nicht. Egal ob über Kontextmenü oder Ctrl + C der Text kopiert wird, beim Versuch den Text einzufügen passiert nichts.
Die Benutzer melden sich über einen Citrix-Client auf dem Citrix-Server an. Office Programme befinden sich ebenfalls auf dem Citrix-Server.
Verbinden wir vom SQL Server auf den Citrix-Server können wir ohne Probleme Texte ins SAP Business One kopieren. Leider ist es uns bisher nicht gelungen, herauszufinden, wann Copy & Paste funktioniert und wann nicht. Es ist keine Logik ersichtlich.
Kann uns da jemand Tipps geben, was Ursachen dafür sein können?
Freundliche Grüsse
Marco Graber

Hallo Lars
Vielen Dank für deine Antwort. Wir haben diverse Tests durchgeführt mit folgendem Resultat. Copy&Paste funktioniert nur von den lokalen Arbeitsplätzen in die Citrix Anwendungen nicht. Alle anderen Möglichkeiten funktionieren einwandfrei.
Vom IT-Verantwortlichen des Kunden habe ich zwar noch keine Rückmeldung erhalten, aber es muss sich, wie du geschrieben hast, um eine Einstellung des Zwischenspeichers handeln.
Ich werde dich noch informiere, ob das Problem gelöst werden konnte.
Gruss
Marco

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Workspace = play
Login username = [email protected]
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