Copy values when new action is created

Hi,
In ERP with SAPgui there was nice feature : when one document was created with reference most data were copied (and in customizing it was possible to set what exactly should be copied).
In CRM Webclient UI I have following problem:
1. If I check in WebClient customer contact and I go to assignment block "Planned Activities" and click on NEW button
2 I create a new appointment.
3. Some data (like Contact) are filled but some are missing (like Account for which Contact was created).
I would like to have "Account" information automatically taken from Contact (if contact has reference to account).
I don't think its something to be customized (SPRO), but rather to be developed for UI component.
When I searched for a solution I found this topic:
[Data transfer from one component to another component|Data transfer from one component to another component]
Could anybody confirm the correct approach to have some values populated when something is created with reference (like described in this example).
thank you for any suggestions
regards
Rafal

Hello Rafal,
First of all you should know that to determine the "ATTENDEES", the system runs through the following steps:
1) Read all partners of the business transaction.
2) Keep those BP with a partner function assigned to partner function category 0005, 0007, 0008, 0010 or 0032. You can see it in method ATTENDEES of class CL_CRM_PARTNER_RUN_BTIL.
3) Also you should know that assignment of partner function to partner function category is done in the following IMG:
SPRO >> CRM >> Basic functions >> Partner processing >> Define partner function.
Now according to me, you certainly have a problem with your partner determination procedure: there must be a partner function (linked to one of the category mentioned above) for which you forgot to set a value in "maximum number of occurrences".
Moreover, I think there is a limitation in CRM versions below 7.0: meaning no popup window is displayed to ask the user to choose which partner they want to select in case more than the max number value are found. For example: imagine you set the maximum number of allowed contact person in one document to 5, but 10 are found, the system will automatically select the first 5th for you...
Hope that clarifies the situation a little bit.
Kind regards,
Nicolas Busson.

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    I have been sitting with this for a while now, and am quite frustrated. I want to know whether it is possible to generate an email notification to the Support Team in the Service Desk whenever a new message is created by the user. So far, the Org Structure is correctly set up in PPOMA_CRM. The rule CRM_DNO_1 (13200137) is configured and works. Application CRM_ORDER with Action Profile SLFN0001_ADVANCED is configured, and by standard config works by correctly determining the responsible Support Team per SAP Component whenever a new message is created. Lastly, I have configured my own Action Definition that sends an email to the user (Reported By) to notify him whenever the Status of the message changes (like to In Process or Confirmed etc), which works.
    Now, whenever a new message is created by a user in the satelite system, it gets created in Service Desk and the Reported By, Sold-to-Party and Support Team are determined and the status of the message is NEW. When looking at the message in Service Desk under Actions, the only action assigned so far is  the "SLFN0001_ADVANCED_FIND_PARTNER - Find support team responsible, when message is created" action. Now, the issue is this: how do you assign an action to the message straight after the Support Team determination, but before any other processing takes place in the message (meaning, you have to click on Change in Service Desk to start processing the message - when doing this, additional actions are assigned). I have created my own Action Definition (copy of SLFN0001_ADVANCED_FIND_PARTNER) and added another Processing Type after the Method Call (CRM_DNO_PARTNER_1) to email a Smartform (Processing Type = Smart Forms Mail) to the Support Team. But from here things just dont work - either it skips the Support Team determination, or it doesn't process the SmartForm type at all. Even by creating a standalone Action Definition and using Partner Determination / Function SLFN0003 (Support Team - almost same like to notify the Reported By about status changes to the message), this newly-defined action doesn't even list under Actions in the message whenever a new message is created. Only after clicking on Change in the message does this action for the first time list and execute, which is pointless - you don't want someone to open the message first and change it to enable notification of the Support Team of a new message; this should happen as soon as the message gets created.
    So, if there is anyone out there who has done this before, please help, it would be much appreciated.

    Gavin,
    I managed to get this working in our system.
    This is what I did:
       - action ZSLFN0001_ADVANCED_FIND_PRTNR (copy of SLFN0001_ADVANCED_FIND_PARTNER): changed in processing type the method to ZCRM_DNO_PARTNER_1 which I created as described in note 1041455. The Sort Order of this action has the same number as the original action of SAP (nr. 10 in my case).
       - I created another action Z_MAIL_TO_SUPPORTTEAM_OPEN with Sort Order one higher than the previous (nr. 11 in my case).
    Processing Time: When saving document
    Processing Times not permitted: No Restrictions
    Sort Order: 11
    Schedule Automatically
    Partner-Dependent: SLNF0003
    Determination Technology: Using Conditions that can be Transported
    Rule Type: Workflow Conditions
    Action Merging: Max. 1 Action for Each Action Definition
    Processing Type
                  -  Form Name: ZFORM
                  -  Processing Class: CL_DOC_PROCESSING_CRM_ORDER
                  -  Processing Method: CRM_SRVORDER_EXEC_SMART_FORM
                  -  Archive Mode: Mail Only
    Then I configured a Schedule Condition for Z_MAIL_TO_SUPPORTTEAM_OPEN: &CRM Service Process.User Status& = E0001ZSMSD001.
    For me it's working like a ChaRM now
    Hope it also solves your problem!
    Best regards,
    Roel

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