Copy values when new action is created
Hi,
In ERP with SAPgui there was nice feature : when one document was created with reference most data were copied (and in customizing it was possible to set what exactly should be copied).
In CRM Webclient UI I have following problem:
1. If I check in WebClient customer contact and I go to assignment block "Planned Activities" and click on NEW button
2 I create a new appointment.
3. Some data (like Contact) are filled but some are missing (like Account for which Contact was created).
I would like to have "Account" information automatically taken from Contact (if contact has reference to account).
I don't think its something to be customized (SPRO), but rather to be developed for UI component.
When I searched for a solution I found this topic:
[Data transfer from one component to another component|Data transfer from one component to another component]
Could anybody confirm the correct approach to have some values populated when something is created with reference (like described in this example).
thank you for any suggestions
regards
Rafal
Hello Rafal,
First of all you should know that to determine the "ATTENDEES", the system runs through the following steps:
1) Read all partners of the business transaction.
2) Keep those BP with a partner function assigned to partner function category 0005, 0007, 0008, 0010 or 0032. You can see it in method ATTENDEES of class CL_CRM_PARTNER_RUN_BTIL.
3) Also you should know that assignment of partner function to partner function category is done in the following IMG:
SPRO >> CRM >> Basic functions >> Partner processing >> Define partner function.
Now according to me, you certainly have a problem with your partner determination procedure: there must be a partner function (linked to one of the category mentioned above) for which you forgot to set a value in "maximum number of occurrences".
Moreover, I think there is a limitation in CRM versions below 7.0: meaning no popup window is displayed to ask the user to choose which partner they want to select in case more than the max number value are found. For example: imagine you set the maximum number of allowed contact person in one document to 5, but 10 are found, the system will automatically select the first 5th for you...
Hope that clarifies the situation a little bit.
Kind regards,
Nicolas Busson.
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user11288935 wrote:
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mscorlib
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System.Drawing
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Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
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file:///C:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/Sy\
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System
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Win32 Version: 2.0.50727.1433 (REDBITS.050727-1400)
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file:///C:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
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file:///C:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e\
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file:///C:/WINDOWS/assembly/GAC_MSIL/Infragistics2.Win.UltraWinTabControl.v6.2/6\
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file:///C:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50\
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The application must also be compiled with debugging
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How to create email to Support Team when NEW message created in SupportDesk
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- Processing Method: CRM_SRVORDER_EXEC_SMART_FORM
- Archive Mode: Mail Only
Then I configured a Schedule Condition for Z_MAIL_TO_SUPPORTTEAM_OPEN: &CRM Service Process.User Status& = E0001ZSMSD001.
For me it's working like a ChaRM now
Hope it also solves your problem!
Best regards,
Roel
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