Corporate Office Contact Info

I have been dealing with Customer Service for a couple of weeks now. My situation supposedly has been escalated from the supervisor level and I was told I would get a call within 2-24 hours. The "notes" written by the customer service rep were completely different from the conversation I had with them and I asked them to pull the recording to confirm my story. I have not gotten that call, and when I called Customer Service again today I had to start over with someone new. I'm still waiting for a call from the supervisor...
I honestly don't think I will get a call back, so I am desperate to find someone in Management level that can help me.

I too was told something different than what was noted on my account due to roaming charges that were not supposed to be billed. I had phoned prior to travel and was assured that I would not incur any roaming charges. I obtained $352.00 and some change in fees. Not possible even if the charges were valid. Just looking at prior usage you can see I do not talk that much especially while on vacation. On November 8 2014 I was told via a recorded conversation these charges would be removed. Only to find out on 11/20 that they were not. I have made several attempts to rectify the situation with no progress. I am willing to pay a portion of the charges but not for the full amount. I have been a very LONG time standing customer with Verizon Wireless and am attempting to take all 4 lines with me. Very disappointed and have tried phoning the corporate office as well with only being able to leave a message. I also have been waiting weeks for a new smart phone being promised it was going to be shipped on 11/21 only to find it may have been shipped today? Please contact me my name is (removed) again I have been a long term outstanding customer of Verizon Wireless and do not wish to part company but am beginning to think this may be the only solution.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

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Corporate Office Contacts

I have seen this question posted over and over but have not found a response that is helpful. Where can I file a complaint? I have searched for an email, phone number, and address for their corporate office but have not been successful. Unfortunately, customer service was unable to help and referred us to our local store, and the manager at the local store did nothing to resolve the issue. Sad to say, Verizon will be losing a very loyal customer. I will be posting to social media as well.

I'd be happy to share the details. I went into our local Verizon store about my daughter's iphone 5s. The display screen was covered with blue lines. The sales person that I was in contact with asked if the phone had gotten wet. I told her that it had been in a life proof case so I didn't think so, but that I could not be certain of that. She asked me if we had insurance and I told her yes. She pulled up our account and then looked over the phone. She explained to me that she was placing an order for a phone to be delivered the next day and that we would need to send the damaged phone back. She explained that we would be charged $300 if it was determined that the phone had gotten wet. I understood and signed the necessary documentation to proceed. We received the phone the next day and mailed back the damaged one.
A week or two later, I received an email that the phone had in fact gotten wet and that the attached pictures would show the damage. The pictures in the email would not open so I contacted customer service to see if they could resend the pictures. I was transferred several times then was connected with the insurance department. It was through the conversations with these departments that I learned that this had not been an insurance claim but sent back under the warranty which was the reason for the $300 charge. I was upset because had it been explained to me that I had the option to file under the insurance and pay $180 deductible or send the phone back under the warranty, I would have saved quite a bit of money.
I went into a local Verizon store and spoke to the assistant manager who was very kind and made every attempt to help me. I explained to her the situation and she was very apologetic but said that I really needed to go into the store that I originally went to. She gave me the name of the store manager there and said that she was sure she could help me. I went to that store the next day but the manager was not in. I was told that she would be there the following day but my schedule would not allow me to make it back so I decided to give her a call. I explained to her that I was upset because I was not given the opportunity to decide for myself if I wanted to file an insurance claim or send back the phone through the warranty. In fact, I didn't realize that I had not filed an insurance claim until I spoke to customer service. The bottom line was that the sales person did not disclose to me that there were two different ways that the damaged phone could be replaced. The manager said that she would research it and call me back. My husband decided to try and give her a call back as we were ready to have this resolved because we needed to purchase another phone. When the manager spoke to my husband, she said she had talked to the sales person and she, the sales person, said she had explained both options to me and that I was fully aware of what was happening. She had proof because I had signed the paperwork. This DID NOT happen. She proceeded to insinuate a lack of intelligence on my part since I did not comprehend what was happening and called into question my honesty about what occurred. She then told my husband that what was done was done and there would be nothing she would do.
I want to make clear that my complaint is not that I wasn't aware of the $300 charge if it was found that the phone got wet. My complaint is that it was not made clear that there were two different avenues that could have been taken. At no point in my conversation with this sales person did she say, "You have two options. You can return the phone under warranty and possibly pay $300, or you can file an insurance claim, pay a $180 deductible, and receive a new phone." I was under the impression that I had filed an insurance claim. Maybe I should have asked more questions about the process, but I was trusting that I was being guided in the right direction. Lesson learned. My second complaint is regarding the handling of the situation by the store manager. I have never encountered a more rude and insulting person.
My husband and I have been with Verizon for over a decade. We have never had one complaint about the service of our phones or the service we received either on the phone or in a local store. We have referred countless friends and family to Verizon because of our experiences. That of course has changed. We are currently shopping around for a new wireless provider as we are not under contract and in need of new phones ourselves. I refuse to sign another contract after a legitimate complaint was made, completely dismissed by management, and insulted by management in the process.
This could be easily resolved by simply admitting that a mistake was made and that we were monetarily penalized for this mistake. What I would like to see happen is that our account be credited the difference of the $300 charge and the $180 deductible. This would amount to about $120. We are not asking for anything to be "given" to us or expecting anything for free. This is a very small amount when compared to the money we have spent on the numerous phones and the years of wireless service. I would also like an apology from the manager.
I look forward to hearing from you on a resolution. I do now have the name and contact information to the VP of our area and will contact him if we still are unable to come to a resolution. Thank you in advance for your time and efforts.

Is there a way I can write a letter to their corporate office?

I have been trying since June 5th to upgrade my internet speed. Seems like a pretty simple request, not to mention I'm trying to give them money. I've been an ATT customer since 2008 and I've never experienced such poor customer serivce in my life. I've literally called 8 times and had placed several orders (all of which I've documented) and each person is less helpful then the last. I've literally been in tears on the phone begging for someone to help me. I've been trying so hard to be patient and understanding and I just honestly don't know what else to do. Every person I've spoken with has told me "I don't know why it hasn't been put through. It goes through our back office." There's no technical problems or any other reason it shouldn't be going through. I fully intend on cancelling every service I have through them once I'm set up with new stuff from a different company. it's sad that these big corporate companies just couldn't care less about the little guy. I'm hoping more people don't experience the same poor service as I have. I'm also hoping to write a formal letter to their corporate office since not even the managers of their customer service are able or willing to be helpful. If anyone out there can help me, it would be most appreciated.

Hello, !
Thanks for posting. I'm sorry to hear you've been having difficulty upgrading your service. We would appreciate the opportunity to remedy the situation, so please click here to send us a private message with your contact information, the best time to reach you, and a brief summary of the issue.
You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen. In the meantime, feel free to message me with any other questions or concerns.
-Mariana

Apple Website Needs E-Mail Contact Info

It would be nice if Apple would put some E-mail contact info to an Apple rep because no every issue can be solved by the online FAQ and other help files.
Now I know there is a number but not everyone has access to a phone. Now myself, I am in a strange situation, but I need support from Apple on my 300$ IPod. I am a soldier serving in Iraq, and before I was sent to Iraq I got an IPod. Now along the way it got zaped or something, and now it wont work. I want to utilize the service waranty, but Apple wont mail me a box to my APO AE address. Furthermore, the website says I purchased my Ipod over 6 months ago, and thats wrong, but theres no way to see what strange date Apple has or to contest it. It simply says my waranty period is over and I have to pay for service. Now the real kicker is that it broke before the service waranty ended (my waranty is good till the end of FEB) but I wont be back in the US before it ends, so I guess I am just out of luck?
Is there anything I can do?
I have posted here because I am out of ideas and theres no real place for a person in my situation to address my issue to. So if there is anyone who cares, or has any information on my situaion, I would greatly appreciate it.
Your Soldier,
SPC G.

Hi SPC G.
Welcome to Apple Discussions and thank you for your brave service.
The lack of e-mail contact information can be a real drag, I've experienced it too, and I also can relate to the frustration of not being able to find the information I'm looking for in the online FAQs or Knowledge Base articles.
When that happens, I've been fortunate to more often than not find the help I'm looking for by posting in the Apple Discussions forum dedicated to the hardware or software product I'm having difficulty with.
You didn't mention what model iPod you have, but you did say it cost $300. If you have the 30GB iPod w/ video, you should post here, in the Using Your 5th Generation iPod forum.
If that's not your model, then go here, where all the iPod Forums are displayed and select the right forum for your model iPod.
Then, once you've clicked on the specific forum you want to post in, click on the "post a new topic" button in the upper left-hand corner of the screen and write down with as much specificity as you can exactly what's wrong with your iPod, what (if any) error messages, symbols or lights or other possibly diagnostic symptoms appear, when you first noticed the problem and anything else you think might be useful to someone trying to help out.
These forums have a surprisingly large number of helpful and knowledgeable users who very often are able to find a solution (short service by an Apple Technician) to all kinds of problems.
Good luck and stay safe.
-- JDee
EDIT: If the above does not work for you, I'm really not sure how to address your warranty issues without being able to contact Apple by phone. If your iPod does eventually require service that should be covered under warranty and Apple resists, saying that your warranty expired, you may ultimately need to demonstrate proof of service to them.
You can write to Apple at the following general corporate address, it's the only one I know: Apple Computer, Inc., 1 Infinite Loop, Cupertino, CA 95014. I know it's not a direct address for customer service, but I would hope that if you put "ATTN: Customer Service" or something to that effect in the address, it would get to the right people.

Need right contact info for Idea

I have a big idea for Verizon home phones. I cannot display the idea on the idea forums due to giving the full rights up. Is there someone that I can contact about this. I tried to email one person but got no response. If I don't get a response again then I will see if a different company would want to hear the idea. Any advise that you can point me in the right direction? Thanks

The only thing we have here for ideas is the public forum where you can post your ideas for other subscribers to vote for. That's at :
http://forums.verizon.com/t5/Share-Your-Ideas-with-Verizon/idb-p/ideas
other then that you may want to contact corporate headquarters at:
Verizon Corporate Office | Headquarters
140 West St. New York, NY 10007
(212)395-1000

I cannot find my contact info after moving to iCloud, i cannot find my contact info after moving to iCloud

i cannot find my contact info after moving to iCloud, i cannot find my contact info after moving to iCloud, i'm using PC

Please try clearing cache and cookies. If that doesn't help you can try disabli9ng add-ons and see if it help. [[Safe Mode]] is to disabled add-ons.

Is there a phone number to call Adobe. I go around an endless loop pressing their contact info tabs? Maybe someone at this sight can help. I am new to digital photo - I have been a B&W film photographer for many years. I have a problem with a Macbook Ai

Is there a phone number to call Adobe. I go around an endless loop pressing their contact info tabs? Maybe someone at this sight can help. I am new to digital photo - I have been a B&W film photographer for many years. I have a problem with a Macbook Air. It was working fine - I was using LR and a message came on the screen that said something like the memory was dangerously low. I stopped and tried to delete LR files. I couldn't do it. I closed the program and tried reopening and got the message that there is not enough memory available to open LR. I contacted Apple. They spent a half hour on the phone with me and eventually told me they didn't know how to help. The tech said that LR had gobbled up all the memory and said I should contact Adobe and ask where and how my photo files are stored and to delete them. I have several back-ups. Thanks - Arthur

This sort of error message only comes up for Lightroom when your hard disk is full. Indeed this has nothing to do with internal memory as that will be intelligently be dealt with. If you have a mac Book Air that is not so surprising as the cheapest versions come with very small hard disks and if you shoot raw with any recent camera, you'll fill up your hard disk very quickly and you can probably only store a few months of pictures if you are a typical photographer. So the bottom line is that you need to create some room on your hard disk. You should move some of your originals to an external hard disk. You can also delete some of your backup copies of your catalog file that Lightroom automatically generates every few days and that quickly gobble up hard disk space. So first figure out how full your hard disk is. To see that, go to the apple menu, hit -> About this Mac -> More info->Storage. You should see your internal hard disk on top and you'll find that it is almost entirely full with photos. Now find your Lightroom catalog file using Finder. It is usually in a folder in the Pictures folder in your home directory. You should see a Lightroom 5 Catalog.lrcat file, a previews file and a folder called backups. Inside the backups folder, you'll find a lot of subfolders. They have names that show the dates the backups were created. If you have backups of your entire hard disk, you can delete these backups when they are older than a few months. I usually only keep the last 4 around. Just drag the folders into the trash can on the dock on the bottom of your screen and empty the trash. This will probably free up enough space that Lightroom will already run again. Now start thinking about where you will want to store older images. If you have a good USB3 or Thunderbolt hard disk that is probably the best option. There is a video here by Adobe that has some instructions on how to do this: Is Your Hard Drive Full? Here’s How to Move Images to Another Drive in Lightroom. « Julieanne Kost's Blog If that doesn't work because you don't have enough hard drive space to run Lightroom yet, here is another set of instructions to move your files using the finder to the other hard disk: How do I move only my photos to another hard drive, leaving the catalog where it is? - The Lightroom Queen. If you follow that, as soon as you confirm all your images are on the new hard disk, you can delete them from your internal one. She is not so clear about that part but if you don't delete the originals that you moved off you don't free up space. You should move the folder structure over to the new hard disk and then reconnect the folders in Lightroom. That should make it refind all your images.
That said, if you are uncomfortable with the computer in itself, your best bet is to find a local photography club. There is invariably a Lightroom savvy person in there that could help you move your files. That might be your best bet if you are uncomfortable moving these yourself. A general mac savvy person like you would find at an Apple store or so generally will not be able to help you with this except when they are photographers themselves and know Lightroom. You might get lucky with that.

HT5624 Why in my email ( the one on my ipod5 that I use with my apple ID) when I get emails about my use of my apple ID to use a service in the from field it has my fathers name and when I click on it it shows his contact info ????

Why in my email ( the one on my ipod5 that I use with my apple ID) when I get emails about my use of my apple ID to use a service in the from field it has my fathers name and when I click on it it shows his contact info ???? I also set up my apple ID with a new email account and also I signed up for iCloud but used the same apple I'd email and password but it gave me a I cloud email! I did activate the favorites in my email . Noticed the from field has my fathers name and contact and it is a notification about me using my apple ID to sign in to FaceTime! Something is messed up, not sure how or why???

i didn't read a lot of your 2nd paragraph, but it seems like the password is the issue, right?
do a true clean install
reboot your machine and hold down command+option+r, you should see a spinning globe - if you don't see the globe or anything that reads internet recovery, shut down and try again
at menu, chose disk utility and once there, find your HD on the left side, select the physical name and erase it as mac journaled
exit disk utlity
at menu, choose install OSX
this time, when it asks for a password just hit continue, it will let you complete without a password
you should be able to get into your laptop, now figure out what password you'll be able to use with your kb issue

Unable to Retrieve Contact Info from synch server - Gator wrote to try renaming file but I can't manage to find the pathway on my Win 7 computer for that file! got as far as my name under user but can't get to application data. Can someone help?

Hi, going crazy. Can't get this fixed. Unable to retrieve contact info from synch server. I did re-do synch using one time only replace I-phone info from "contacts" on computer and tried synching after that - no use same error!
I saw someone by name of Gator wrote pathways to follow in windows but got only as far as user (yes, selected my name as user as opposed to public) then clicked it open but lost after that - can't get to appdata for the next step.... any help or ideas would be soooooo appreciated. I'm so tired of this issue. thanks!
Pinina in Phoenix, Az

Hi, going crazy. Can't get this fixed. Unable to retrieve contact info from synch server. I did re-do synch using one time only replace I-phone info from "contacts" on computer and tried synching after that - no use same error!
I saw someone by name of Gator wrote pathways to follow in windows but got only as far as user (yes, selected my name as user as opposed to public) then clicked it open but lost after that - can't get to appdata for the next step.... any help or ideas would be soooooo appreciated. I'm so tired of this issue. thanks!
Pinina in Phoenix, Az

My iphone 4 was crushed on the road. Bought a 4 replacement tried to restore it in itunes to get my contact info and it said there was a problem with my phone and I should contact mean

My iphone 4 was crushed on the road. Bought a 4 replacement tried to restore it in itunes to get my contact info and it said there was a problem with my phone and I should contact apple store. What does that mean please?

Is the replacement exactly the same as the original ie same memory size & same version? If so it may require updating the OS software before trying to restore your stuff from the backup.

HT1688 Messaging does not let me move from one conversation to another without going to the contact info of the person and choosing "send a message", then I can continue the conversation. I'm sure it's a setting I have made by mistake, but can't figure it

Messaging does not let me move from one conversation to another without going to the contact info of the person and choosing "send a message", then I can continue the conversation. I'm sure it's a setting I have made by mistake, but can't figure it out

Hi Elaine
Here si what I do:
Since I tend to message with teh same people I leave the messages available to me. If you are in one conversation with "Karen" and want to message with "Kathy" tap the message back arrow and select Kathy.
As always just be careful to rememeber who you are messaging to!

How do I replace address book on iMac with iPad/iPhone contact info?

I've been using my iPad and iPhone to record contact information, and they sync with each other via iCloud. I realize now I should have recording this on the iMac and then syncing with the other devices.
But at this point, I'd like to replace all address book information on my iMac with the iPad/iPhone contact information. What's the best way to do this? I'm concerned that, while trying to sync either device with the iMac, I might somehow do the opposite - replace contact info on the device with address book info from the iMac.
I appreciate any suggestions.

Start by backing up the contacts on your Mac by opening Address Book (Contacts) and going to File>Export>Contacts Archive, save this on your desktop. Then download the app My Contacts Backup to your iPhone and use it to back up your contacts as a vCard attachment to an email. Send this email to yourself. (Note: if you have >500 contacts you'll need to either purchase and use the Pro version, or follow the instructions listed under "Contacts...iCloud.com Contacts" in this guide to dowload them from icloud.com: http://support.apple.com/kb/ht4910.)
I'm assuming at this point that you are NOT syncing contacts on your Mac with iCloud. If you are, do not perform the steps in this paragraph. Assuming you are not syncing your Mac contacts with iCloud, open Address Book (Contacts), go to View>Groups, then click on All Contacts. Click on a single contact, then go to Edit>Select All (Command-A) to select all contacts. Now press your delete key to delete them. Your Mac Address Book (Contacts) should now be empty. Now open the My Contacts Backup email on your Mac and double-click the attachment to import the contacts from your iPhone to your Mac Address Book (Contacts).

Need to "publish/subscribe" my Contacts info like we could in Addressbook. Any ideas?

Being a LONG TIME Mac User (yes, I owned a Lisa in the early 80’s and it still runs!) I have lived thru the transition from OS 6 and 7, then 8, 9 and finally the upgrade to OSX and thru its incarnations up to my current Maverick (aka OS 10.9.4). I am no stranger to changes on the Mac OS. But the new Contacts file within iCloud has me lost. For many years my spouse and I would cross share portions of our personal AddressBook using that softwares publish/subscribe function. It worked great! I could have a list of his relatives/names/phones/addresses in case I needed them - and he had the same for me. With a glance he could see that my sisters middle name was Louise and she hated it. Useful info for when she was being icy to him on a phone call. <grin> We had the shared groups identified as coming from my AddressBook or his, and we could share subgroups or the entire thing as we might choose.
When we went to iCloud and now Maverick, there is no longer a way to share the contact info short of buying the Apple Server software and setting up our own server in house. While I might be able to justify doing so, it is a huge hassle for a very small gain in our case. So that is a last-resort solution, so far.
I would again like to be able to share portions (groups/or sub-groups) of my contact database files with specific individuals, using something like a publish/subscribe feature that would require both parties to agree to the sharing and then once that was done, it should implement automatically and update every time an items is changed, added, deleted on the owners main copy of Contacts. Ideally this would work thru iCloud and its “push update” function. But just to have it working is the goal here. I really do not care HOW it works.
Ive searched, even called a buddy who works the Genius Bar at my local Apple Store. So far, no one seems to have any suggestion other than the aforementioned Maverick Server idea. Frankly with three computers, two printers, a few iPads and iPhones, and a couple of Apple TVs in the house, I am hard pressed to justify the time and energy running a server would require. There has to be a better way to do this. If friends can push their Contact Info to their Android Phones, I should be able to share my Contact files with my spouse! Thanks for your thoughts/suggestions/and hopefully for a solution.

Is the disk cache and the memory cache enabled?
You can check these prefs on the about:config page.
* http://kb.mozillazine.org/browser.cache.disk.enable
* http://kb.mozillazine.org/browser.cache.memory.enable
To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. 
If you see a warning then you can confirm that you want to access that page. 
Your More system details list shows two outdated Flash plugins that you should remove and update to Flash 10.1 r102 or at least remove 10.0 r45 and wait until your distribution offers a 10.1 r102 update.
# Shockwave Flash 10.0 r45
# Shockwave Flash 10.1 r85
Update the [[Managing the Flash plugin|Flash]] plugin to the latest version.
*http://www.adobe.com/software/flash/about/

How do I keep my daughter and I's apps and contact info SEPERATE on the same itunes while sharing songs?

How do I keep my daughter and I's apps and contact info SEPERATE on the same itunes while sharing songs?
I need step by step directions on set up different profiles on itunes for 2 seperate iphones. I want to be able to share purchases if desired, but not have to have the same apps/songs on our phones. I could do with sharing songs.....apps not so much. Please Help!!
Thank You

This should help:
How to use multiple iPods, iPads, or iPhones with one computer
Regards.

Problem when using a different data element in Employee Tab Contact Info

Hello,
My version: Nakisa OrgChart 4.1
I created a data element whose fields I wanted to show in the Position details (in the Employee Profile panel, which use the default Static layout 'Employee Tabs'). I am trying to display some contact info, and I used the Employee Tab Contact Info section within Employee Tabs to do it. Somehow the fields captions do not show once I do that (see picture attached). I tried using the 'Employee Tab Data Sheet' section to display the same information, and it works fine.
Any thoughts what could cause this behavior? All the fields captions have values that were configured in the data element.
Thanks
M.E.

Sorry, just re-reading from the start, you are saying this is purely dependent on the type of section you select. Right?
With "Employee Tab Contact Info", you say it doesn't show; Have you tried using Field/Value Section (Multiple)?
Also, when it doesn't work, what <presentation> is referenced in your custom section within "OrgUnitPositionEmployeeDetail.xml" (in \.delta\AppResources\detailconfiguration)?
Stephen

Corporate Office Contact Info

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