Corporate store vs dealer store?

What are the big difference between corporate store and dealer store?
How many corporate stores and dealer stores exist in USA?

VZW operates both as entities that offer their services. Their are many differences, mainly with policies. While all of the corporate stores in America share the same policies, fees, and corporate employees, the retailers, do not. They operate under guidelines set by a department called "indirect", which manages their operations. Since VZW uses these retailers, they share the costs differently and thus, can either benefit or not benefit you. When you visit an indirect retailer, just ask a lot of questions pertaining to time lines on returns, whether the phone is ABSOLUTELY NEW (like in NEVER EVER activated on another line - even for a minute - it happens!). and the like. While I think most operate fair to good, they are their own businesses and as such are looking to make money too. Since they might not have the same volume as a corporate store, integrity may be an issue. Not saying it will be, but it has happened in the past. Just like with anything else, ask around and see if anyone likes or dislikes the retailer close to you. My understanding of a few years ago (when I worked there) was that the indirect channel was growing and that the company wanted it to eventually downsize the corporate cost stores... Good luck.

Similar Messages

Verizon Corporate Store/ Business Plan to Personal Plan???

I have had a business phone with Verizona for years, actually it was an Alltel account before the merger. I have three lines (2 phones+air card). I would like to upgrade my phones and switch my plan, Best Buy can not do it because it is a business account (no longer in business) so I went to Verizon corporate store, they told me I could convert my 2 phone lines to personal accounts but I would have to get new phones as they say our old Alltel phones won't work on the Verizon system when we change our plan. The phone I want at Best Buy is free with 2 year contract, at Verizon it is $159.99???
I have thought about closing my account with Verizon at the corporate store, drive over to Best Buy and open a new Verizon account but my fear is that I could not get my/our phone numbers back which we have had for many years.
Any one have any ideas on how to solve this?
Solved!
Go to Solution.

Cant tell without being able to view your account but I personally never ran into issues upgrading business accounts. Dealer lines had issues but not just business accounts. They can't change the type of account or anything but should be able to get you different phones.
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

Why can't I go to the corporate store and pick up a phone instead of haveing to wait and have one mailed to me?

Here is a little story:
My wife dropped her phone and it is done. My contract is up in about 20 days. I called Verizon thinking that this is my problem, as it should be (no protection on my contract, but was surprised by my response. I was told that since I'm so close to my contract being up that Verizon will work with me by allowing me to renew early. Thought to myself, "this is great I'm am getting awesome customer service." Now, after talking to the corporate store, I wish they would have just told me tuff luck buddy. I really could have lived with that. I know the risks of not purchasing some kind of protection. What I have been given is the grand run around and that our computers can't let us do that.
You see, I've learned today that, when you talk to someone on the phone with corporate you get "awesome to have you as a customer and we'll be happy to help you out". Go to the store and get "awesome to have you as a customer, sorry to hear about your problem, but come see us in 20 days and we'll waive the $30 upgrade fee." My words in the quotes, the people are very polite at being able to tell you that they can't do something because the computer will not let them do it and they have no way to bypass this.
Honestly, I have been very happy with the product that I receive from Verizon. At least I will use this time wisely and reconsider my relationship with this company.
I have had service with AT&T and Sprint, I can say that at least you get the same response from the other carriers, regardless of who you talk to.
So what is the real reason that corporate stores don't have same authority as the person you talk to when you call the 922-0204 number?

Ice1968, I think you're the first person I have seen here take the ownership of not having a protection plan and the consequences. Most people just blame VZW. I am sorry to hear that they won't let you get a device by visiting a corporate store. In most cases, telephone support doesn't even offer an upgrade early but in your case they did. I wish I could tell you why the store and telephone support operate differently but I can't. From my experience telephone support has a little more leeway to bend the rules a little bit. From our customer perspective it doesn't make sense and I have no earthly idea of how it could make good business sense. I do know for a fact that store employees do not have the ability to override the system to allow you upgrade early. Again, one would think that it's all the same system so if they can do it over the phone why not in store? I don't know. My one question is, are you sure that the phone employee was offering a 2 year contract and not an Edge agreement? They are 2 completely different options and the chance is that the phone employee was maybe not giving you all of the information. I would call them back and ask them which option was being offered to be clear. I understand that you don't want to wait for shipping as I wouldn't but unfortunately when telephone support offers something that's the only way to acquire the new device.

Identity theft-Verizon corporate store employee opened an account in my name without my permission. It seems Verizon isn't willing to do anything to resolve it. Help!

It’s a long story but I’ll try to keep it short and simple as much as possible.
I went to the Verizon Wireless corporate store back in beginning of February 2014. After a credit check, I decided not to go with Verizon and left the store. About a week later, I received a letter from Verizon saying “Welcome to Verizon. Your new account… “. I called the customer service right away and was able to get the phone number,account number and other information. I was able to make a my verizon account and get a receipt for the service and device. Turns out, the new account was opened about 20 minutes after I left the store by “M” who helped me. The receipt had the time, employee’s name and register/terminal number that he used to open an account. He opened an account,added data service and got an Ellipsis tablet for free.(They were having a promotion at that time)
Customer service rep told me that she can’t do anything other than closing the account and left me with a $83 bill which she couldn’t waive. She closed the account then I went to the corporate store right away.
I spoke to the store manager “C”. I told him what happened and showed him the receipt. He went to the back of the store to talk to “M”,came back,talked to other employee(I overheard their conversation-he was saying what “M” told him made no sense to him) and told me that “M” will come talk to me to explain what happened shortly. I waited for 20 minutes or so for “M” to have a conversation but he never showed up. The store manager said that the account was opened by “accident”. He’ll look into it and give me a call in a day or two. It was hard to believe that a new account can be opened by “accident” but I took the store manager’s business card and left the store.
2 days later,I didn’t hear from the store manager so I called him at the store. He said “Oh,I totally forgot. It’s been a busy week. I’ll call you back. Don’t worry, as soon as I get an update,you’ll be the first one to know.” That was the last time I got to speak to him. I’ve called him at the store many times,even called his cell phone which was on his business card. I’ve called many times and left many voice mail but he never got back to me. I called customer service many times but it took 20 minutes just to speak to the rep,then transferred to another rep,wait for another 20 minutes then get disconnected. After 6 or 7 tries, I finally gave up. It went absolutely nowhere.
A week later, I decided to call the Verizon fraud department to file a complaint. The rep pulled the file and said that whoever at the store filed the report left out a lot of details and names. He also said that it looks like either they didn’t take it too seriously or someone was trying to cover up. According to him, the report is a joke. He said that he can’t do anything on his end I need to go to the store to resolve it.
For the next two weeks, I called the store ,cell phone and left messages every 2-3 days but no luck.
Two week later I found the number for the Verizon Security Department. I called them to file a complaint. The rep took my information and said he’ll call back within 48 hours. No case number given.
3 days later, I still hadn’t heard from anyone,not even from the security department. I called the security department again. I explained that I filed a complaint but the rep couldn’t find the case. I filed a complaint again and was told that someone will be contacting me in a week.
It’s been over 2 weeks but I still haven’t heard from anyone. A few days ago(3/31/14) I received the bill from Verizon in the mail.
At this point, I can’t seem to get Verizon’s attention. I’ve already got the police report and spoke to the identity theft lawyer. I’m about to report to FTC,BBB and the attorney general. I’m also initiating paperwork in my local small claims court.
It is very frustrating having to spend so much time just to trying to talk to someone from Verizon but I’m not taken seriously. I had to spend so much time contacting credit bureaus,researching how to handle the situation like this and other things I have to do to handle the situation. This is such a nightmare and very overwhelming. Not to mention my credit score dropped by 100 points right after this incident which got me denied for an apartment application and had to pay more security deposit.
Please help. If anyone can give me an advice on the best way to handle this or to get Verizon’s attention, I’d really appreciate it.

I am sorry this happened to you. We found out today that the Galaxy phone my wife purchased for me and put 300.00 cash downpayment on was stolen by an employee. Of course calling does not do a thing. All they do is say sorry and hang up. I will find a way to get that money and then leave this company. It just stinks that they take the word of an employee (who by the way was not there two weeks later) and we spoke to the manager who said he would take care of it but did not. We are out 300.00 and screwed I guess. WE WILL BE LEAVING THIS COMPANY.
I know they don't care but it made me feel good to type in caps. I really do not care who is my carrier anymore, they cannot be as bad as this one,
Bill Moore

IPhone 6+ not available at local corporate store - INSTANT savings not available

My wife and I are ready for upgrades, we were excited to learn about the trade-in promotion for a new 6 or 6+. Be both have 4's in perfect condition. We visited the "Verizon" store in St. Joseph MI. We were told they are not a corporate store and that we would have to pay upfront for everything. Wait for our phones to arrive, wait for our old phones to be sent back (4 to 6 weeks) before receiving our Visa gift cards. The advertised INSTANT savings only happens at corporate stores. We asked for the location and phone number of the nearest corporate store - Mishawaka. My wife called before we made the trip. They have zero iPhone 6+ units in stock. And the others forgot to tell us that there is a new $30 upgrade fee per phone. Because they do not have any units in stock, we must pay up front and wait for our phones and gift cards as if we purchased the phones at a retail store or online, no INSTANT savings. We are not happy customers who are considering taking our 4's to a prepaid plan offered by another company.

As has been pointed out, it is a popular release. In fact, the most popular smartphone release in history. There are going to be shortages. You may have to wait to get it.
Mr_O wrote:
We are not happy customers who are considering taking our 4's to a prepaid plan offered by another company.
Kind of makes me think of THIS.

Insurance Confusion and Corporate Stores

8 months ago I purchased my Droid 4 from Verizon, which has truly been a great phone with good service.
This past weekend, I dropped my purse (with my phone inside) which subsequently cracked my screen into a spidery web of separation. Please note that I had it tucked securely in my bag, with the heavy duty cover on. Somehow in the right series of unfortunate events, the screen cracked. Well I didn't overly worry because 8 months ago when I bought my phone, I also plunked down $200 for insurance.
At the time of purchase, I was home (in Ohio) in what I assumed to be a Verizon Store, because everything about it advertised "Verizon" including the staff having Verizon Wireless business cards. It was even called a Verizon Wireless store. Today, I found out that this is NOT the case. The store was actually a Cellular Connection store that supplies Verizon Wireless. This means the store was NOT corporate.
The difference being, when they offer you options within the store these options do not necessarily come from Verizon, but rather the store itself. When I bought my insurance for my phone, I paid for a one time fee instead of a monthly, because I share an account with another person and I did not want them to have to pay for this. However, the monthly fee would have provided me with Verizon's insurance, instead of the one time fee providing me with Cellular Connection Insurance, a fact that was not made clear. Now I have to figure out a way to get my cell phone to walk about to Ohio, and back to that store in order to process my claim to fix my phone.
There are other cellular connection stores in Illinois, just ones that are three hour trip.
I am very disappointed in this situation and I hope that others can learn from my tale and always ask for a corporate store!

I paid for the same exact insurance when I originally purchased my Iphone5, figuring if anything ever happened I would be covered without having to come up with a another large sum of money down. I let them know that the phone was malfunctioning( same store I purchased the insurance from), that it wouldn't power off, they went ahead and ordered another phone-- course I wasn't informed that I wouldn't get one same day in store. They order it and fail to call me to let me know it even came in, a week and a half later. I call today and go into pick up the phone, now originally I was told if the phone was to break you would pay a restocking fee of $40 to get the new phone, after waiting about an hour or so, the man tells me ok your total today is $155.00. Shocked I ask, why in the world would I have to pay $155 when I paid for the insurance up front. CLEARLY it was all a scam. I plan on terminating all of my lines with Verizon after being a loyal customer for a number of years now. They need to take action against this cellular connection place that is offering fraudulent insurance and calling themselves "Verizon".

Will VZW corporate stores have iPhone 6 in stock on launch day like apple?

Looking to switch my plan to Verizon Edge and I can't do that at apple so I would need to do it at a Verizon Corporate store.

TandE wrote:
We have a corporate and non corporate vz store near us both of which say they will have limited stock on both models 6 and plus, is this true? Also will each store know at any point in time prior to the 19th of the types and quantities they will have available?
Thank You
If they are selling the phones on the 19th, they will have to have them in stock which means the 18th at the latest. Whether or not they will tell you how many phones they have is doubtful.

Bad Corporate store experience

I have had some of the most horrible experiences with verizon customer service.
I recently started my verizon account it's been 14 days exactly I believe. The only reason I have not canceled my service already is because I must have verizon where I live if I ever want to use my cell phone inside my home that is.
My phone is the iPhone 4.
From day one I have had issues with all 3 of my iPhones. Called customer service and was treated very well. I was told to take my phones to the nearest verizon corporate store because the customer service people (I have had more than one phone conversation with verizon customer service) did not know how to correct my issues. I was told my account would be noted to state my issues and corporate store should fix my phones. If they were unable to do so corporate store should issue me new phones. If that wasn't possible corporate store should offer me the next step up that they had in stock because brand new phones, 3 of them at that, should NOT be having these issues.
My phones were all doing the same thing before and after the ios7 update.
Sensor would not lock the screen when talking on the phone, causing the phones to hang up, attempt to log into FaceTime, and muting. Very frustrating problem!!!! They were also sending texts to the wrong phone. Example; I would text my daughters line and my mothers line would receive the text. I would also receive the very same text I had sent out.
The phones would also randomly make calls with no one touching them!!!
Just a lot of annoying and bizarre issues.
Therefore on the advice of verizon customer service I took my 3 iPhones to the closest corporate store. Mind you this store is 60 some odd miles away from my home, yet another inconvenience to endure only to be treated absolutely horribly!!!
At the corporate store in boardman ohio, also known as Youngstown Ohio, I'm told to wait and asked for my phone number and name. Once it is my turn I set my 3 phones on the counter and began to explain the issues I had. This is an exact quote the rep there said to me, "this is a known issue with the iPhone 4, you should have done better research before choosing your phones, we are not phone techs and cannot help you goodbye."
I was shocked to absolute death!!! I work in the wireless dept. at walmart, I am not a phone tech either but you can bet I will use every tool I have on hand including my own phones data to fix or attempt to fix my customers cell phone problems. I have never told a customer what I was told by verizon corporate store!!!
I responded to the sales clerk with, "excuse me? You cannot even LOOK at my phones? " clerk said, "no, we are not phone techs, go to Apple store, goodbye." (Apple store is in Akron Ohio a 100+ miles from my home, and approximately 60 miles from boardman ohio. I responded with, "mam I have already drove over an hour to come here as verizon customer service told me to. I was under the impression I would receive help here." The clerk said, "we are not phone techs, I'm sorry you were lied to, please go to Apple store, I have to get to the next person goodbye."
Appalling
I left verizon corporate store and went not even an entire block up the street to a new company called Broke *** Phone.
I explained my issues to the gentleman there. He asked to see my phones and immediately knew the issue. It was the survivor phone cases I had on them. The cases were allowing too much light in when we would talk on the phone, therefor the sensor could not lock the screen for talking. The cases were also putting pressure on several buttons causing the random calls while sitting on the coffee table and no one touching the phone. All this was corrected by simply removing the front cover of the phones cases. The texting issue was due to the ios7 update and yet another simple fix. Simply uncheck all numbers except that phones in my Apple settings. Further more Broke *** Phone did not charge me one cent!!!!
Why could verizon corporate store not treat me that well? I myself treat my customers by far better! You do not have to be a phone tech to help someone with their phone. In fact isn't it any wireless sales associate responsibility to educate themselves in simple phone issues?
Like anyone else I have mentioned my experience to other people. I am very sad, as well as concerned, to say the treatment I received is not an isolated instance. Therefor I made this post in hopes that someone at verizon will be as concerned as I and actually step up the training of their store clerks. With the FREE classes verizon offers to their customers there should be absolutely no reason why any verizon rep or sales clerk should not be able to trouble shoot any phone. In fact, shouldn't all verizon clerks and reps be required to take these workshops? Being a wireless sales associate myself I am very excited about these workshops! I will absolutely participate in any near me because unlike verizon corporate store I care about my customers. I want my customers to choose the right phone and plan for their needs and to be happy with their choice. This creates repeat customers who will send even more customers. Word of mouth is still the best advertisement any company could have.
I hope my post is taken seriously, I pray any future experiences I have with verizon will be good ones.
Thank you for your time.

Hello teresa3057,
Thank you for sharing your feedback with us as it's EXTREMELY valuable to us! As your wireless service provider, we have a responsibility to ensure that you have the BEST experience with us! We want your shopping and retail experience to be a memorable and magical one! Based on your posting, we clearly dropped the ball! I want to refresh our commitment to you, our customer, and show you why we are the best wireless provider for your wireless needs! Please accept my sincerest apology for the subpar experience. As a wireless specialist, I want to ensure that you are getting the most out of your device/service. If there are any unresolved issues then please reply with a private message. This way we can partner together and explore all options for you.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

Corporate Store Opening on Launch Day?

Does anybody know what time the Corporate stores will be opening up on launch day? I have heard a rumor that it was 8 am, but I wasn't sure.

cplatt wrote:
Does anybody know what time the Corporate stores will be opening up on launch day? I have heard a rumor that it was 8 am, but I wasn't sure.
Depends on the store. Basically they are opening 1 hour early. Two of the stores in my area open at 10 normally so they will open at 9. Meanwhile, another one opens at 9 normally so it will open at 8.
Additionally, it seems that when I use the store locator on the website, it says they ALL open at 8, but I was told that was wrong. So best bet is to call.

Poor Customer Service at Eau Claire, Wisconsin Corporate Store

We had a prepaid Verizon account and wanted to cancel the line and add a line (#6) to our main Verizon account.   My wife was told she would have to open up a new Verizon account and port the prepaid number over and then come back the next day and cancel her new account and move the line to our main account (no, they said they couldn't just issue a refund on the balance on our prepaid account).
She went back the 2nd day and was told that there was an issue with her identify and that she would need to give the Verizon store a copy of her Social Security Card and her driver's license so it could be faxed to the Verizon credit team.    Of course, she refused.
I went to the store on the 3rd night and talked to another representative who tried to force port the prepaid number over to our main number. He was unable to do so and told me that my options were to give them a copy of my wifes SSN card and driver's license or lose the $130 balance. I said that a 3rd option was for him to credit my main account $130 and I would cancel the prepaid account and "lose" the balance. He said he would have to talk to his manager.
When the manager came out she said that they could not issue a credit. I asked, "can't or won't", and she said that since I had the option of giving up my wife's paperwork (ever hear of identity theft), they would not issue a credit.   I talked to her about identify theft and that our banker advised us never to give copies of our SSN or Driver's license. Her response was "well, I guess you have to decide if you want to trust your banker or your wireless provider".   I asked her why they just would not issue the credit   I asked her if she was ready to lose a 5 year customer who had 5 lines (going to add #6) and she said "what do you want me to do, write you a personal check for $130?"     The conversation continued until I finally left the store.
That night I called Verizon customer service, canceled my prepaid account (so I thought) and opened up a new line with a new phone. (I accepted the terms and also accepted the terms via e-mail and got a confirmation that I had accepted)
The next day I checked on the status of my order and it was blank. I called customer service again and was told for some reason my order was canceled. I then went through the process again and was told that my new phone would be shipping out and that my account had been credited $130.
Checked my order tonight, no update. Called customer service and it showed as canceled again.   My credit was not on my account either.   I have now spent 4 hours on the phone, 3 trips to the corporate store and still can't get a line added, a phone shipped and my prepaid balance credited to my account.   The Verizon customer service reps have been vey polite and have tried to be helpful.
How do you get in touch with someone at corporate to let them know about the poor customer service at the Eau Claire corporate office, and also let them know that their practice of asking for SSN cards is a very bad practice???

Hello sellyourstocks,
Welcome to the forum, and thank you for sharing you for sharing your feedback regarding your visit to our Cary, NC store. As a mother of a 6 year old I can definitely understand wanting to give your daughter a treat for behaving well in the store. It sounds like no one made the effort to help you obtain change for the gumball machine, and I'm very sorry for the disappointing experience you encountered
Offering no less than stellar customer service is one of our top goals, and even though it was a small thing like changing a dollar, someone should have been able to assist you. I appreciate very much you bringing this to our attention, and I assure you I will be documenting your experience for review.
Once again, I am sincerely sorry for any frustration this has caused, and I hope you will give us another chance in the near future to offer you a much better experience.
Respectfully,
Maria|Social Media Specialist | Best Buy® Corporate
Private Message

Misinformed by a Verizon corporate store about Early Edge and now loosing hundred of dollars in order to get account straightened back out.

In early November 2014, my husband and I visited a corporate Verizon store. While at the store, we were presented with the option to do an "Early Edge" program. My husband and I both opted to do the Early Edge program and were informed that it would be in our best interested to switch our data plan from 4 GB to 10 GB because it would be cheaper due to the larger discount on the line access charges. He switched our plan on the spot in the store for us and we proceeded to do the Early Edge agreements.
As part of the Early Edge agreement, the sales associate informed us that we would need to send back our current phones due to receiving a discount on the handsets when we signed the two year contracts with them. This part was a little confusing for me because I signed my 2-year contract and purchased a Samsung Galaxy S4 with that contract but was having a lot of problems with it, so I paid full retail price or "out of pocket" for a Motorola Moto X Designed by You that was active on the account when we signed the Early Edge Agreement for my phone number.
The sales associate was adamant that I needed to send the Samsung Galaxy S4 back to Verizon after I received my new phone in the mail from the Early Edge program. He was well aware that the Samsung Galaxy S4 was NOT currently active on my account as we talked about my Moto X being on the account when he pulled up the account. So when my new phone arrived in the mail, I activated it and mailed back my Samsung Galaxy S4.
At the end of November and into early December, I started receiving both text messages and e-mails from Verizon stating that I had not returned my device back to Verizon and needed to do so within the next 14 days. Both myself and my husband called Verizon Customer Care (611 from our handsets) multiple times to try and figure out why we were getting these messages. We were each told a wide variety of reasons why we were getting these messages. One phone call my husband was told that the warehouse mixed up the bags our returned devices were in and it would be corrected by the warehouse. Both my husband and I were told several times that both phones were indeed received, but it took 4-6 weeks for the return to be processed so we didn't have to worry about the messages.
At the end of December, I received another e-mail saying I failed to return my device to Verizon and I would be charged a fee because of this. I called Verizon Customer Care (611) and was told that I received this messages because the warehouse was expecting a Moto X back and received a Samsung Galaxy S4 instead. I explained why I sent the Galaxy S4 instead of the Moto X and the customer care representative put me on hold as he spoke with his supervisor, then came back and told me I needed to return to the store where I signed the Early Edge agreement where they could change the phone that the warehouse was expecting from the Moto X to the Samsung Galaxy S4.
My husband and I traveled an hour to the Verizon store where we signed the Early Edge agreement and were told by the store manager that it was impossible for them to change what phone the warehouse was expecting at a store level. We asked that the store credit us the fee we were expecting to be charged for not returning "the correct phone" since we were mislead by a store employee, but the manager refused to help us with a credit or to even get the situation with the returned phones resolved.
Exhausted and extremely upset, I decided to try one last hope and use the live chat feature on the Verizon website for help with the issue.
Now, another issue on the account we faced was a $30 overage fee for going over our data plan in November. We received a ridiculously high Verizon bill in December and when I examined it, I saw we were being charged for a "month in advance" on all of the charges on our account due to signing the Early Edge agreements, as well as $30 fee for going over our data. It was never explained to us by the sales representative that our next bill would be higher than it normally is because we will be billed for a month in advance, so that was shocking to receive a bill almost $200 higher than our normal bill, and to have a $30 overage fee. I called Verizon Customer Care (611) and asked about the $30 overage and she told me it was because we changed our data plan at a Verizon store in the middle of our billing cycle. She spoke to her manager and was approved to give us a $30 bill credit on our next bill since the data plan change should have been back dated to the start of billing cycle to avoid things like a data overage. So we paid the extremely large bill and when the December bill came, there was to no surprise, no $30 bill credit on our December bill.
So, I waited about 10-15 minutes for a chat agent to become available. I was connected to an Agent and typed out a lengthy summer of my issue of the missing bill credit to start and told him I had another more complicated issue to discuss after the bill credit. It said the "Agent is typing a message" down at the bottom of the chat for a long time, I probably waited a good 25 minutes like an idiot before I attempted type another message but was unable to type anything. While cycling through the open windows on my computer, I noticed there was another pop up from Verizon that said my chat was disconnected because of inactivity.
I got REALLY upset at that point, and had to wait another 10-15 minutes to get into a new chat with a new agent since the other one timed out because the agent never said anything in my chat window. I was connected with a very helpful and polite agent named Tiffany. Long chat conversation made short, Tiffany promised to issue a $30 "instant credit" to my account that would take 10-15 minutes to appear and I needed to relog in order to see. She also told me that I was supposed to send back the Samsung Galaxy S4 since I paid out of pocket for the Moto X and that she would forward the issue to her supervisor to get the Samsung Galaxy S4 accepted by the warehouse so I would not have to pay the fee for returning the wrong device.
It is now January 10th, 2015, and my bill is due by 1/11/15. There has still not been a $30 "instant credit" posted to my account as my bill amount has not decreased by a single penny since it posted to my account in December.
About 30 minutes after I finished chatting with Tiffany, I received several text messages from Verizon informing me that the warehouse would be returning my Samsung Galaxy S4 to my residence and I needed to return my Moto X after that because it was the last phone active on my account when I signed the Early Edge agreement.
I am EXTREMELY upset that we were misinformed by a sales representative at a corporate Verizon store and it is going to end up costing me hundreds of dollars because I chose to do a Early Edge upgrade and it really screwed up my account. If I comply with what Verizon is asking and send back my Moto X, I am loosing the $350 dollars I spent to purchase that phone out of pocket plus the $30 dollar overage fee I was charged for a change the representative made on my account in the middle of the bill cycle. If I refuse to send the Moto X back, I must pay a $250 fee (or higher) for not returning my device plus the $30 overage charge.
I used to really enjoy being a Verizon customer, but now I feel completely scammed out of hundreds of dollars because Verizon as a company is refusing to make a wrong a store associate representing the company made back in November.
This became A LOT longer than I intended it to be and I don't expect anyone to read it fully, so if you take anything away from this forum post (if it doesn't get deleted by Verizon), please take these thoughts away:
Do NOT signed up for the Early Edge Program because it will do nothing but give you a ton of headaches, really screw up your Verizon account, and cost you a lot of money in the long run.
Do NOT believe when anyone paid by Verizon tells you that you will receive any kind of credit on your account, it will NOT happen.
Verizon Wireless will NOT fix any mistakes on your account made by the company itself; Verizon Wireless will come up with solutions on how YOU can fix the problems THEY created on your account, but none of these solutions will actually fix your account.
If you are thinking of switching to Verizon from another company, DO NOT.
Sincerely,
an extremely disgruntled Verizon Wireless customer who WILL be switching to another carried once the mess of her account gets sorted out.

I am going to tell you like I have been passing the word about this scam verizion is running with this edge program,basically they been getting our money from both ends,anyway that is how my lawyer explained it to me.I am taking them to court and will see where it goes.
All I'm saying is read the fine print a couple of times because what there putting in print isn't true.
My wife was such a great customer they gave her a couple lg tablets,she told them we got enough at home and they said but there free she said ok I guess if there free.
Two months later I was getting charged and they been in the closet,they don't care about the customerand there liars.
------------------------------------------------------read below--------------------------------------
how do I get out of the edge program

Customer service at a corporate store is anything but ...

A family member on my family plan picked up a Droid 3 ten days ago. Within 1-2 days, Verizon began to advertise these (and other new phones) as Buy One/Get One (BOGO) free. Since my phone is up for early upgrade (full upgrade in Sep), I ran up to the same Verizon Store tonight to see if I could exercise the BOGO without jumping through a lot of hoops. I was actually quite surprised to see how resistant the store was to my request.
First, the sales clerk advised that early upgrade phones did not qualify for the BOGO. Being a Verizon wireless customer for the past 10-12 years, I knew this to be untrue. So when I pushed it, the clerk checked with another clerk and agreed that the upgrade could happen.
Next, after coming from the storage room, he advised that the upgrade would be $20. I asked why I was expected to pay $20 when I would be given a credit for $100 in about 45 days, he said that it was the normal fee.
Finally, when he went to his manager (standing 10 feet away, hearing the entire discussion) to get final approval, he came back to inform me that the original Droid 3 and receipt needed to be brought in since it was purchased prior to the BOGO promotion. In other words, we had to bring in the 10-day old phone, return it under the 14-day return policy, and then repurchase it for the BOGO to take effect. Remember, all phones (new and old) are on the same Family Share Plan and have been purchased at that store.
I think when we go back in tomorrow, I will request two brand new phones … if I’m forced to actually return the original Droid 3, I don’t think that it’s appropriate (or legal) for the store to sell me a used phone as new. After all, if we are to follow the letter of the law, then so be it.

xchief6 wrote:
A family member on my family plan picked up a Droid 3 ten days ago. Within 1-2 days, Verizon began to advertise these (and other new phones) as Buy One/Get One (BOGO) free. Since my phone is up for early upgrade (full upgrade in Sep), I ran up to the same Verizon Store tonight to see if I could exercise the BOGO without jumping through a lot of hoops. I was actually quite surprised to see how resistant the store was to my request.
First, the sales clerk advised that early upgrade phones did not qualify for the BOGO. Being a Verizon wireless customer for the past 10-12 years, I knew this to be untrue. So when I pushed it, the clerk checked with another clerk and agreed that the upgrade could happen.
Next, after coming from the storage room, he advised that the upgrade would be $20. I asked why I was expected to pay $20 when I would be given a credit for $100 in about 45 days, he said that it was the normal fee. Correct - the annual (early) upgrade can happen from 12 months - 20 months of your 2 year contract, and you pay the 2 yr upgrade price + $20; this is standard, regardless of where you are in the 12-20 month time frame. At some point it becomes a better deal to wait until you are past the 20 month mark. You do realize that if you do the early upgrade, you will NOT get the $100 NE2 credit? Your contract will be extended 2 years from the date of purchase and the NE2 is no longer part of the program.
Finally, when he went to his manager (standing 10 feet away, hearing the entire discussion) to get final approval, he came back to inform me that the original Droid 3 and receipt needed to be brought in since it was purchased prior to the BOGO promotion. In other words, we had to bring in the 10-day old phone, return it under the 14-day return policy, and then repurchase it for the BOGO to take effect. Remember, all phones (new and old) are on the same Family Share Plan and have been purchased at that store. I think they could have made an exception here, but I don't work for Verizon, so I don't know for sure. Under the 30-day price guarantee (which may be 14 days now) if the price drops you can get a credit for the difference. We did this and when the ENV3's we bought dropped just a day after we bought them. We did not have to return the phones, we just got credited the difference; I don't see why that would not work in this case. The store people just being difficult??
I think when we go back in tomorrow, I will request two brand new phones … if I’m forced to actually return the original Droid 3, I don’t think that it’s appropriate (or legal) for the store to sell me a used phone as new. After all, if we are to follow the letter of the law, then so be it. I agree with you here. Good luuck, and let us know how it works out.

Corporate Store Complaint

Hi there,
My husband went to our local Verizon Wireless store to add an additional line onto our account. He was added as an account manager the night prior and was assured that he would be ok to pick up a phone in the store. His experience in the store was horrible. He was treated like a common theif and a dog. He was working closely with Moe, Zack and Monique. They proceeded to tell him that there was a flag for fraud on the account and he should just leave the store there is no possible way he would be able to walk out of the store with a phone and not to waste any more of their time. My husband contacted the fraud department and when the customer service agent asked to speak with Monique, Monique took our personal phone walked away with it and when she did finally return with the phone she had hung up with the customer service agent and proceeded to tell my husband that she didn't know what the agent said or what was going on. Between the 3 of these employees, they passed the buck to each other, ignored my husband and treated him so horribly that by the time he got home he was so upset he was shaking.. The store my husband was treated so bad at was
29523 Plymouth Rd,
Livonia, MI 48150
(734) 513-9077
We may not have been a customer with verizon long, but seriously I can't believe not 1 but 3 employees treated him so bad.
Thank You,
Jennifer James

Send a private message to with your account and contact information. They will get in touch with you.

Customer relations are not what they used to be - armed guard at AT&T corporate store with a gun

One of our phones broke down and we quickly needed to put an older phone back in service, so we headed out to the corporately owned AT&T store to get the larger SIM we needed to use the old phone. We got there 10 min before closing time. The greeter at the door, I think was the store manager, who took our names and our number and warned us that there were 5 people in front of us, "so we may not get to you today." I explained we had traveled 30 min to get to this store and that we only needed a SIM card, and as a robot he repeated "like I said, we may not get to you today". I remember him because he has been with AT&T and on previous ocassions he was friendly and pro-active. We walked around a bit to look at the new phones, and sat down to watch people. We were now almost 15 min past closing time, and of the 5 associates we had seen when we walked in, only 2 were servicing customers. Strange! Just before 8:30 PM we were the last ones helped, due to only needing the SIM card we were done within in minutes. I explained I had been in retail sales and told him I understood that after a long day you want to go home on time, so I thanked him for sticking with it. We were walked to the door by the security guard, and I noticed she was carrying a gun. What the is a security guard in a phone store doing with a gun? On second thought, customers service is not what it used to be, and we pay on time. Judging by the horror stories on here, I can see that some would get upset. Strange.

csp256 wrote:
Garage Band free guitar lessons will not complete download without explanation. I was under the impression the basic lessons were included with the OS. In this case my troubles started after up grading to Yosemite 10.10.2--at the Raleigh, North Carolina Apple Store. I was told it was band width issue because there were so many people in the store.
Possibly, the bandwidth issue is referring to the global masses trying to download updates and purchases off their servers, and the servers are just too bogged down? In the olden days, huge MBytes of software were distributed on CD's, followed years later with GBytes on DVD's. Now Apple is trying to distribute GBytes to individuals repeatedly, over the internet, and the big multibillion-dollar company is unquestionably stumbling at it, because there are evidently some software glitches in the process.
"This is very frustrating because I can't get anyone from Apple to talk to me."
I hope it gets better.
Have you ever tried to call a specific store?
I've gotten just a recording in the past. Unfortunately, the nearest Apple store is well over a 1.5 drive for me.
My story on an iPhone 4S upgrade to iOS8 is somewhat incredulous; all of a sudden the phone crashes (which it never did before the upgrade). The Apple Tech said their diagnostics indicate the battery needs replaced. But this is probably off-topic.

Why is vzw asking me to goto a corporate store and show them my ID, Utility Bill, Paystub?

I had a pre-order (backorder) for the popular iPhone 32GB GOLD since September and now just today they put my order on hold until I can submit my IDENTIFY. Why is this?

Welcome to the discussion area, BrianBurton!
Open AirPort Utility and click Manual Setup
Click on the word "Status" (second line down) and a window will open to possibly explain things. What does the message say?

Corporate store vs dealer store?

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