Corruption in conversation view

When viewing messages in conversation view, if a new message arrives, quite often I can't view it if I click on it in the list of messages. It just shows up as a grey window. There are two ways that I know to get it to show up: unselect "Organize by Conversations", or destroy and recreate the message viewer window (Command-W, Command-0). This has been happening ever since ML. The whole "Organize by Conversations" seems to have been broken in ML. Another issue that I have is that messages will get threaded incorrectly or not at all. This is also fixed by Command-W, Command-0. Has anyone else seen this behavior? I am using the Classic layout, not the new 3 column one, if this has any bearing on the problem.

Hi there,
I cannot reproduce what you said. When I enable the Conversation View in my Outlook, the category shows as normal. Have you changed anything else?
Or try to reset the view setting, you can find the Reset View
button from the View ribbon >> Current View.
Sincerely,
Max Meng
Come back and mark the replies as
answers if they help and unmark them if they provide no help.

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While you can have SMS (and MMS) messages NOT listed in the Messages folder, the only way to see only SMS messages in the Messages folder is to run a search. You can save searches and assign an [Alt] key combination to execute the search, and as far as I know, ALL BlackBerries come with [Alt]S set as a Saved Search that will display only SMS messages.
You can read more about using Saved Searches here:
http://blackberryforums.pinstack.com/f8/separate_messages_with_saved_searches-35269/
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Feedback on Outlook 2010 Conversations View

Outlook 2010 Conversations view is a great idea, but the Beta implementation has a few usability problems which prevent the feature from being successful-- if I had to use the feature in RTM in its current Beta state, I'd probably turn it off. But fixing it seems not too difficult-- there are only a handful of very annoying usability issues I've found so far. It'd be great to see the issues below addressed in RTM.
1) Keyboard Navigation shouldn't cause auto-expansion. When using the keyboard arrow keys to scroll through my inbox, Outlook will auto-expand the selected conversation. The result is that scrolling with the keyboard is like playing whack-a-mole, with conversations expanding and collapsing seemingly at random. This prevents effective reading of message titles and auto-previews. The same thing sometimes happens when I delete a conversation and the following conversation is selected. In either case, you should *never* auto-expand a conversation unless I press ENTER or right-arrow on a selected conversation. For mouse selection, auto-expansion seems more reasonable since you're not doing mouseclick-mouseclick-mouseclick in sequence like you do from the keyboard when reading and deleting messages.
2) Converation "From" is confusing. Your "From" field shows any unread senders only, and shows all senders if all messages are unread. I'd expect to see all senders in both cases. What's even worse is when you use auto-preview and the most recent message is already read. In that case, you'll see auto-preview text from the most recent (read) message but see a sender(s) of older messages. You'll see User-X's name as sender of User-Y's AutoPreview text. Weird!
3) minor thing: double-click of a collapsed conversation opens the newest message. Once it's expanded, double-click doesn't do anything. It should behave the same in both cases.
4) If you hit up arrow or down arrow to select a conversation, then quickly hit ENTER to open the top message in the conversation, it doesn't do anything. If you do the same thing but wait one second, before pressing ENTER, it will open the newest message. Behavior should be the same in both cases.
5) When I use up/down arrow to select a message with auto-preview showing, sometimes the auto-preview will vanish and sometimes it won't. This is really disconcerting since my eyes need to jump upwards several lines to see what just got expanded. If something is there when the thread is collapsed, it should stick around when it's expanded. Oddly, I don't see this behavior for all conversations-- some will stay showing auto-preview, some won't. Perhaps only one-line auto-previews stick around while 2-3 line autopreviews are hidden upon expansion?
6) When I right-click on a collapsed conversation, I'd expect to see "reply" or "reply-all" options (meaning reply to the topmost message in that conversation) but instead I need to separately select the message to reply to.
Other than these gripes, I think conversations view is definitely headed in the right direction. Nice work!
BTW, I already posted this feedback to the Office 2010 blog, but I got no responses there so am posting here so my feedback won't get lost.
Justin Grant

Thanks Diane for the quick reply! Some follow-up notes:
1. Cool! This is exactly the behavior I was looking for. Once I clicked the checkbox in Options, the behavior is much more predictable when using the keyboard. It's a bummer this setting is not easier to discover. Seems like this should be the default setting. Note that there's a display bug when this option is selected-- I sometimes see odd visual artifacts after I collapse a thread with the keyboard, e.g. rectangles which aren't painted correctly or show up as gray boxes.
2. Nope, you didn't understand correctly. :-) The problematic scenario is where there are some unread and some read messages in a conversation. In that case, the autopreview text shows for the most recent message in the thread (regardless of whether it's read or not) but the "From" field shows the senders of the unread branches only. The result is you can see a sender of one message showing up above the autopreview text for a totally different message. This is weird. And then once you read the last unread message, all the senders come back in the From field, so reading one message causes From to show 10 senders where before it showed only one.
After using it for a while, I like the auto-preview behavior of always showing the most recent message in auto-preview, even if that particular message is read. I also like the behavior of continuing to show auto-preview until all branches of the thread are read. What I don't like is the "From" behavior showing a varying number of senders depending on what's read vs. not. Instead, I'd like to see "From" show all the senders on the thread, in order of recency (most recent branches should show up at the front of From). Extra credit if unread senders show up bold and read senders unbold, but I'd also be OK with all senders showing up bold if the mixed boldness is too hard.
3. try double-clicking on the name (the top line) of an expanded conversation. the double-click doesn't do anything. it should collapse the conversation-- the reverse of what happens when you double-click on a collapsed conversation.
4. doesn't matter now that I have a solution for #1! :-)
5. not a big deal now that I have a solution for #1.
6. This was a bad choice for cleanup: reply is the probably most common (after delete!) operation you want to do on a conversation! Certainly more common than printing or quick steps or the other random things remaining in that context menu. Anyway, thanks for the tip-- I always use right-click for replies, didn't think to use keyboard.
> FWIW, most people don't like the conversation view.
Hmmm. Now that I know about the keyboard no-expand setting, I like Conversations a lot more! If the Office folks can fix the From field issue (#2 above), then the feature will be, to me at least, good enough for RTM.
But assuming these usability quirks get fixed, I really do need this feature. I get hundreds of messages per day and without Conversations I'd have a much harder time dealing with the incoming load-- this is a feature I've been needing for years. I also really like the ability to see my Sent items on the same Conversation without making a trip to Advanced Find.
FWIW, Conversations (assuming the usability issues get addressed) is literally the only feature of Office 2010 that would justify the upgrade price for me. The other improvements in Outlook and the other Office apps are nice, but Conversations saves me several minutes every day... and that productivity adds up quickly!
Justin Grant

Can no longer see messages in public folders in Outlook (2010) conversation view

(originally posted this under MS Community outlook discussion and it was suggested I post it here):
Hello:
I believe this may be related to a recent update, but previously I could see messages from public folders in my conversation view. Now, I am only able to see messages in private folders (including sent items).
I have the cached exchange mode on.
I loved the conversation view because I could move e-mails out of my inbox to public folders (on our company server) to keep my inbox under required size limits, but still have easy access to e-mails within the conversation string. That view in my
opinion was the best upgrade to Outlook when it first came out. Now it's virtually useless for me again.
If there's something i can change to get those messages re-appearing again I'd really love to know what I can do, it was really useful for me.
Thanks in advance to any who reply!

Hi,
Based on the descrtiption, I know that there is no emails exist in public folder when using conversation view in Outlook after installing update.
1. I suggest use OWA to check whether emails exist in public folder when using Conversation View. If it works well, it seems an issue on the Outlook client side.
2. Please check the connectivity between Outlook and Public Folder.
3. I suggest disable conversation view for test to verify whether emails appear in public folder. If the emails appear, it seems an issue on Outlook Conversation View.
4. I also suggest run Outlook under safe mode to avoid some AVs and add-ins. Try to re-create profile to refresh the caches.
Thanks
Mavis Huang
TechNet Community Support

How to enable mail trail lines in Outlook 2013 conversation view

I was wondering if this feature still exists in Outlook 2013.
In Outlook 2010, when using conversation view, you can see the trail lines showing the "conversation tree". Please see the first image at the following link (can't post direct link or image as my account, though should be, is not verified): office.microsoft{dot}com/en-gb/outlook-help/view-email-messages-by-conversation-HA010362041.aspx
The closest feature in Outlook 2013 is Use classic indented view in Conversation Settings but it only indents the messages.

So, what exactly is the benefit of Outlook 2013? As far as I can tell all they've done is let me see less mail (because the fonts are gigantic now), ruin the interface (with all the color and icons gone it's harder to find things), ruin the text rendering
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We have an installation of Outlook 2010 on XP Pro SP3, and when the inbox is set to view by conversation and there are messages that contain attachments within a conversation, I will open the message that contains the attachment, but there will be no attachment
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Hi,
After reproducing your situation, I can view the attachment with in a conversation.
Regarding this situation, I suggest let’s click “reset view” then test this issue again. If the issue still persists, let’s repair
the Outlook.
Hope it does help. If the issue still persists, please let me know.
Best Regards,
Nick Wan

In Conversation View is there any way to see my own contributions to the conversation?

That is pretty much it!
When in Conversation view I would like to be able to see my own emails as well, so I know what people are replying to, is this possible?

Based on what wikipedia said for iOS 5 you will be able to purchase text tones. SO you will have to wait till then. Hopefully someone will release an app to create your own much like they have now.

Shared mailbox conversation view; on behalf sent items

Update rollup 4 for SP2 introduced the possibility to have a sent item stored in the shared mailbox on behalf of who you sent it.
Now this works ok, sent items in fact are saved in the sent items folder of the shared mailbox.
But if you put that shared mailbox inbox in conversation view, the sent items are not shown in the conversations. This makes it hard to follow a conversation (as it was before).
Is this a known issue ? By design ? Existing workaround ?

Hi,
Based on my test, after setting by the following KB, I can see all messages which is send by others in Sent Items of Shared mailbox. It also works in Conversation View.
The sent message is not saved in the Sent Items folder of the shared mailbox
http://support.microsoft.com/kb/972148/en-us
As for your issue, please check the DelegateSentItemsStyle value in regedit and make sure your Microsoft Exchange account is set to
Use Cached Exchange Mode to see whether the issue persists.
Thanks,
Winnie

Outlook conversation view when using Send on Behalf of Accounts

Ok, so here's what I'm working with:
Have a group of users that were recently setup with a generic mailbox using "Sent on Behalf of" permissions. They can all view the account in Outlook (2010) fine and can send messages fine from it as well. We made the registry change on all machines
that causes mail they send from that account to appear in the "Sent Items" folder of the generic account instead of their own and that is working well. The only issue is that when attempting to use conversation views they will not work (you replied
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So basically, it appears as if the registry key change worked for changing where the sent mail from this account goes to, but Outlook doesn't realize that's where they are so conversation views won't work. Anybody have any ideas on this?

Hi,
I can reproduce this behavior in my environment. Outlook can organize
Inbox and other mail folders in conversation view, but Outlook can't organize emails in other mailboxes within one conversation thread.
When we set the registry to have Outlook save email in the "Sent Items" folder of the generic account, the sent mails are not in their own mailboxes. So in theory, it's the default and proper behavior of Outlook.
Something you may want to know about Conversation group:
http://www.slipstick.com/outlook/outlook-2010/conversation-groups/
Regards,
Steve Fan
TechNet Community Support

Nokia X2-02 Conversation View Default

This is so retarded, i get a msg come in it opens into conversation view?.... I want normal Inbox view.... that means i have to close message not open it, go to menue messaging inbox? **bleep**???????? ...... Also wants me to reply via convo view its so tiny...... Nokia fix this with update disable Convo view choice??

Check whether you have these settings..
Menu-->Messaging-->Message Settings-->General Settings-->Change Message View...INBOX View...

Conversation view issue

I bought a new Asha 300. I recieved a message from a friend. I read his messages in the conversation view and replied. I recived and replied 27 times in this one conversation. I then left my inbox after the conversation and saw that I apparently had 27 unread messages. They were from the conversation, and they obviously weren't unread because the entire message was shown in the conversation view and I had replied.
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How do the phone know if you've read that? With non-much phones, it was possible as you could keep a message in highlight. For touch enabled phones, you need to open the message to mark it as read.

Can we add conversation view in e 71

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> Can someone tell me from where can we select / activate these / such fields.
They are active, no extra action is needed. You saw them, didn't you?
>
> Can anybody provide a list of such additional fields available in SU01
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Conversation View Missing

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Saw conversation and immediately thought of iChat. The preference file would be a last ditch effort.
Move the cursor to the right side of the window until it turns into this:
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Gmail is a Google app not Sony
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

Conversation View for short messages?

I'm using Nokia features phones for a little time now, and something that I always felt like missing was a “conversation view” for short messages, instead (or aside) of the antique Received/Sent model.
Today, I watched the promotionnal video for the Nokia 301.
And it seems that there's finally a proper way to display discussions!
That's really interesting!
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I plan to update to the C2-01 or the 301 one day, but not right now. For the first one, is this interface also available?
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Have a nice day,
~ nicolas
Attachments:
ConversationView.png ‏202 KB

Like on most other modern phones (including iPhones, Androids and Windows Phones) the conversation view is now the standard messaging view and cannot be changed. The old way of sorting messages in sent and received folders is pretty much a thing of the past.
All you can really do is get used to it or find a basic phone that still uses the old sorting method. If you are upset about this I suggest you blame Apple as it was them that pretty much forced it to become industry standard.

Corruption in conversation view

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