Could not connect to the service...

Hi guys.. I want to update my Nokia 5800 firmware, but it keep showed "could not connect to the server" many times. what should i do?? i need to update my phone.. please healp me.. Thanx.
Attachments:
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Hi
You mention checking the DNS A record, are these 2 servers not in the same domain? Can you ping -a computername?
Do you have any other AV software that have firewalls built in?
Hope this helps. Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Similar Messages

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    farby, after installing the 3.06 version, i no longer have the option to download maps through wifi... i don't see where to access this feature anymore. It is gone and when I look at the description of Map Loader utility on the Nokia support site, it says it is not necessary as 3.06 offers this wifi map download function built in...
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  • Event ID 91 Could not connect to the Active Directory. Active Directory Certificate Services

    Could not connect to the Active Directory.  Active Directory Certificate Services will retry when processing requires Active Directory access.
    Event ID:      91
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          SYSTEM
    Computer:      DC1.chickbuns.com
    Description:
    Could not connect to the Active Directory.  Active Directory Certificate Services will retry when processing requires Active Directory access.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Microsoft-Windows-CertificationAuthority" Guid="{6A71D062-9AFE-4F35-AD08-52134F85DFB9}" EventSourceName="CertSvc" />
        <EventID Qualifiers="49754">91</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2014-01-07T19:34:00.000000000Z" />
        <EventRecordID>819</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>Application</Channel>
        <Computer>DC1.chickbuns.com</Computer>
        <Security UserID="S-1-5-18" />
      </System>
      <EventData Name="MSG_E_DS_RETRY">
      </EventData>
    </Event>
    :\Users\Administrator>dcdiag /fix
    Directory Server Diagnosis
    Performing initial setup:
       Trying to find home server...
       Home Server = DC1
       * Identified AD Forest.
       Done gathering initial info.
    Doing initial required tests
       Testing server: Default-First-Site-Name\DC1
          Starting test: Connectivity
             ......................... DC1 passed test Connectivity
    Doing primary tests
       Testing server: Default-First-Site-Name\DC1
          Starting test: Advertising
             Warning: DC1 is not advertising as a time server.
             ......................... DC1 failed test Advertising
          Starting test: FrsEvent
             ......................... DC1 passed test FrsEvent
          Starting test: DFSREvent
             ......................... DC1 passed test DFSREvent
          Starting test: SysVolCheck
             ......................... DC1 passed test SysVolCheck
          Starting test: KccEvent
             ......................... DC1 passed test KccEvent
          Starting test: KnowsOfRoleHolders
             ......................... DC1 passed test KnowsOfRoleHolders
          Starting test: MachineAccount
             ......................... DC1 passed test MachineAccount
          Starting test: NCSecDesc
             ......................... DC1 passed test NCSecDesc
          Starting test: NetLogons
             ......................... DC1 passed test NetLogons
          Starting test: ObjectsReplicated
             ......................... DC1 passed test ObjectsReplicated
          Starting test: Replications
             ......................... DC1 passed test Replications
          Starting test: RidManager
             ......................... DC1 passed test RidManager
          Starting test: Services
             ......................... DC1 passed test Services
          Starting test: SystemLog
             ......................... DC1 passed test SystemLog
          Starting test: VerifyReferences
             ......................... DC1 passed test VerifyReferences
       Running partition tests on : ForestDnsZones
          Starting test: CheckSDRefDom
             ......................... ForestDnsZones passed test CheckSDRefDom
          Starting test: CrossRefValidation
             ......................... ForestDnsZones passed test
             CrossRefValidation
       Running partition tests on : DomainDnsZones
          Starting test: CheckSDRefDom
             ......................... DomainDnsZones passed test CheckSDRefDom
          Starting test: CrossRefValidation
             ......................... DomainDnsZones passed test
             CrossRefValidation
       Running partition tests on : Schema
          Starting test: CheckSDRefDom
             ......................... Schema passed test CheckSDRefDom
          Starting test: CrossRefValidation
             ......................... Schema passed test CrossRefValidation
       Running partition tests on : Configuration
          Starting test: CheckSDRefDom
             ......................... Configuration passed test CheckSDRefDom
          Starting test: CrossRefValidation
             ......................... Configuration passed test CrossRefValidation
       Running partition tests on : chickbuns
          Starting test: CheckSDRefDom
             ......................... chickbuns passed test CheckSDRefDom
          Starting test: CrossRefValidation
             ......................... chickbuns passed test CrossRefValidation
       Running enterprise tests on : chickbuns.com
          Starting test: LocatorCheck
             Warning: DcGetDcName(TIME_SERVER) call failed, error 1355
             A Time Server could not be located.
             The server holding the PDC role is down.
             Warning: DcGetDcName(GOOD_TIME_SERVER_PREFERRED) call failed, error
             1355
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             ......................... chickbuns.com failed test LocatorCheck
          Starting test: Intersite
             ......................... chickbuns.com passed test Intersite.

    My test lab one sinle domain controller server 2008 R2 Sp1 and member exchange server is using,the event error 91 is generated as per the technet article http://technet.microsoft.com/en-us/library/cc774525(v=ws.10).aspx the  domain
    computer and domain users in public key services container is not listed ..
    C:\Users\Administrator>netdom /query fsmo
    Schema master               DC1.chickbuns.com
    Domain naming master        DC1.chickbuns.com
    PDC                         DC1.chickbuns.com
    RID pool manager            DC1.chickbuns.com
    Infrastructure master       DC1.chickbuns.com
    The command completed successfully.
    Command Line: "dcdiag.exe 
    /V /D /C /E"
    Directory Server Diagnosis
    Performing initial setup:
       Trying to find home server...
       * Verifying that the local machine DC1, is a Directory Server. 
       Home Server = DC1
       * Connecting to directory service on server DC1.
       DC1.currentTime = 20140110072353.0Z
       DC1.highestCommittedUSN = 131148
       DC1.isSynchronized = 1
       DC1.isGlobalCatalogReady = 1
       * Identified AD Forest. 
       Collecting AD specific global data 
       * Collecting site info.
       Calling ldap_search_init_page(hld,CN=Sites,CN=Configuration,DC=chickbuns,DC=com,LDAP_SCOPE_SUBTREE,(objectCategory=ntDSSiteSettings),.......
       The previous call succeeded 
       Iterating through the sites 
       Looking at base site object: CN=NTDS Site Settings,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=chickbuns,DC=com
       Getting ISTG and options for the site
       * Identifying all servers.
       Calling ldap_search_init_page(hld,CN=Sites,CN=Configuration,DC=chickbuns,DC=com,LDAP_SCOPE_SUBTREE,(objectClass=ntDSDsa),.......
       The previous call succeeded....
       The previous call succeeded
       Iterating through the list of servers 
       Getting information for the server CN=NTDS Settings,CN=DC1,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=chickbuns,DC=com 
       objectGuid obtained
       InvocationID obtained
       dnsHostname obtained
       site info obtained
       All the info for the server collected
       DC1.currentTime = 20140110072353.0Z
       DC1.highestCommittedUSN = 131148
       DC1.isSynchronized = 1
       DC1.isGlobalCatalogReady = 1
       * Identifying all NC cross-refs.
       * Found 1 DC(s). Testing 1 of them.
       Done gathering initial info.
    ===============================================Printing out pDsInfo
    GLOBAL:
    ulNumServers=1
    pszRootDomain=chickbuns.com
    pszNC=
    pszRootDomainFQDN=DC=chickbuns,DC=com
    pszConfigNc=CN=Configuration,DC=chickbuns,DC=com
    pszPartitionsDn=CN=Partitions,CN=Configuration,DC=chickbuns,DC=com
    fAdam=0
    iSiteOptions=0
    dwTombstoneLifeTimeDays=180
    dwForestBehaviorVersion=3
    HomeServer=0, DC1
    SERVER: pServer[0].pszName=DC1
    pServer[0].pszGuidDNSName (binding str)=771aab3d-96cd-4fb1-90cd-0899fa6b6207._msdcs.chickbuns.com
    pServer[0].pszDNSName=DC1.chickbuns.com
    pServer[0].pszLdapPort=(null)
    pServer[0].pszSslPort=(null)
    pServer[0].pszDn=CN=NTDS Settings,CN=DC1,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=chickbuns,DC=com
    pServer[0].pszComputerAccountDn=CN=DC1,OU=Domain Controllers,DC=chickbuns,DC=com
    pServer[0].uuidObjectGuid=771aab3d-96cd-4fb1-90cd-0899fa6b6207
    pServer[0].uuidInvocationId=771aab3d-96cd-4fb1-90cd-0899fa6b6207
    pServer[0].iSite=0 (Default-First-Site-Name)
    pServer[0].iOptions=1
    pServer[0].ftLocalAcquireTime=ea9513a0 01cf0dd4 
    pServer[0].ftRemoteConnectTime=ea2bca80 01cf0dd4 
    pServer[0].ppszMaster/FullReplicaNCs:
    ppszMaster/FullReplicaNCs[0]=DC=ForestDnsZones,DC=chickbuns,DC=com
    ppszMaster/FullReplicaNCs[1]=DC=DomainDnsZones,DC=chickbuns,DC=com
    ppszMaster/FullReplicaNCs[2]=CN=Schema,CN=Configuration,DC=chickbuns,DC=com
    ppszMaster/FullReplicaNCs[3]=CN=Configuration,DC=chickbuns,DC=com
    ppszMaster/FullReplicaNCs[4]=DC=chickbuns,DC=com
    SITES:  pSites[0].pszName=Default-First-Site-Name
    pSites[0].pszSiteSettings=CN=NTDS Site Settings,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=chickbuns,DC=com
    pSites[0].pszISTG=CN=NTDS Settings,CN=DC1,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=chickbuns,DC=com
    pSites[0].iSiteOption=0
    pSites[0].cServers=1
    NC:     pNCs[0].pszName=ForestDnsZones
    pNCs[0].pszDn=DC=ForestDnsZones,DC=chickbuns,DC=com
    pNCs[0].aCrInfo[0].dwFlags=0x00000201
    pNCs[0].aCrInfo[0].pszDn=CN=5fc582f9-b435-49a1-aa54-41769fc24206,CN=Partitions,CN=Configuration,DC=chickbuns,DC=com
    pNCs[0].aCrInfo[0].pszDnsRoot=ForestDnsZones.chickbuns.com
    pNCs[0].aCrInfo[0].iSourceServer=0
    pNCs[0].aCrInfo[0].pszSourceServer=(null)
    pNCs[0].aCrInfo[0].ulSystemFlags=0x00000005
    pNCs[0].aCrInfo[0].bEnabled=TRUE
    pNCs[0].aCrInfo[0].ftWhenCreated=00000000 00000000
    pNCs[0].aCrInfo[0].pszSDReferenceDomain=(null)
    pNCs[0].aCrInfo[0].pszNetBiosName=(null)
    pNCs[0].aCrInfo[0].cReplicas=-1
    pNCs[0].aCrInfo[0].aszReplicas=
    NC:     pNCs[1].pszName=DomainDnsZones
    pNCs[1].pszDn=DC=DomainDnsZones,DC=chickbuns,DC=com
    pNCs[1].aCrInfo[0].dwFlags=0x00000201
    pNCs[1].aCrInfo[0].pszDn=CN=9e1c2cb8-b90b-4e9f-90dd-9903f935e4af,CN=Partitions,CN=Configuration,DC=chickbuns,DC=com
    pNCs[1].aCrInfo[0].pszDnsRoot=DomainDnsZones.chickbuns.com
    pNCs[1].aCrInfo[0].iSourceServer=0
    pNCs[1].aCrInfo[0].pszSourceServer=(null)
    pNCs[1].aCrInfo[0].ulSystemFlags=0x00000005
    pNCs[1].aCrInfo[0].bEnabled=TRUE
    pNCs[1].aCrInfo[0].ftWhenCreated=00000000 00000000
    pNCs[1].aCrInfo[0].pszSDReferenceDomain=(null)
    pNCs[1].aCrInfo[0].pszNetBiosName=(null)
    pNCs[1].aCrInfo[0].cReplicas=-1
    pNCs[1].aCrInfo[0].aszReplicas=
    NC:     pNCs[2].pszName=Schema
    pNCs[2].pszDn=CN=Schema,CN=Configuration,DC=chickbuns,DC=com
    pNCs[2].aCrInfo[0].dwFlags=0x00000201
    pNCs[2].aCrInfo[0].pszDn=CN=Enterprise Schema,CN=Partitions,CN=Configuration,DC=chickbuns,DC=com
    pNCs[2].aCrInfo[0].pszDnsRoot=chickbuns.com
    pNCs[2].aCrInfo[0].iSourceServer=0
    pNCs[2].aCrInfo[0].pszSourceServer=(null)
    pNCs[2].aCrInfo[0].ulSystemFlags=0x00000001
    pNCs[2].aCrInfo[0].bEnabled=TRUE
    pNCs[2].aCrInfo[0].ftWhenCreated=00000000 00000000
    pNCs[2].aCrInfo[0].pszSDReferenceDomain=(null)
    pNCs[2].aCrInfo[0].pszNetBiosName=(null)
    pNCs[2].aCrInfo[0].cReplicas=-1
    pNCs[2].aCrInfo[0].aszReplicas=
    NC:     pNCs[3].pszName=Configuration
    pNCs[3].pszDn=CN=Configuration,DC=chickbuns,DC=com
    pNCs[3].aCrInfo[0].dwFlags=0x00000201
    pNCs[3].aCrInfo[0].pszDn=CN=Enterprise Configuration,CN=Partitions,CN=Configuration,DC=chickbuns,DC=com
    pNCs[3].aCrInfo[0].pszDnsRoot=chickbuns.com
    pNCs[3].aCrInfo[0].iSourceServer=0
    pNCs[3].aCrInfo[0].pszSourceServer=(null)
    pNCs[3].aCrInfo[0].ulSystemFlags=0x00000001
    pNCs[3].aCrInfo[0].bEnabled=TRUE
    pNCs[3].aCrInfo[0].ftWhenCreated=00000000 00000000
    pNCs[3].aCrInfo[0].pszSDReferenceDomain=(null)
    pNCs[3].aCrInfo[0].pszNetBiosName=(null)
    pNCs[3].aCrInfo[0].cReplicas=-1
    pNCs[3].aCrInfo[0].aszReplicas=
    NC:     pNCs[4].pszName=chickbuns
    pNCs[4].pszDn=DC=chickbuns,DC=com
    pNCs[4].aCrInfo[0].dwFlags=0x00000201
    pNCs[4].aCrInfo[0].pszDn=CN=CHICKBUNS,CN=Partitions,CN=Configuration,DC=chickbuns,DC=com
    pNCs[4].aCrInfo[0].pszDnsRoot=chickbuns.com
    pNCs[4].aCrInfo[0].iSourceServer=0
    pNCs[4].aCrInfo[0].pszSourceServer=(null)
    pNCs[4].aCrInfo[0].ulSystemFlags=0x00000003
    pNCs[4].aCrInfo[0].bEnabled=TRUE
    pNCs[4].aCrInfo[0].ftWhenCreated=00000000 00000000
    pNCs[4].aCrInfo[0].pszSDReferenceDomain=(null)
    pNCs[4].aCrInfo[0].pszNetBiosName=(null)
    pNCs[4].aCrInfo[0].cReplicas=-1
    pNCs[4].aCrInfo[0].aszReplicas=
    5 NC TARGETS: ForestDnsZones, DomainDnsZones, Schema, Configuration, chickbuns, 
    1 TARGETS: DC1, 
    =============================================Done Printing pDsInfo
    Doing initial required tests
       Testing server: Default-First-Site-Name\DC1
          Starting test: Connectivity
             * Active Directory LDAP Services Check
             Determining IP4 connectivity 
             Failure Analysis: DC1 ... OK.
             * Active Directory RPC Services Check
             ......................... DC1 passed test Connectivity
    Doing primary tests
       Testing server: Default-First-Site-Name\DC1
          Starting test: Advertising
             The DC DC1 is advertising itself as a DC and having a DS.
             The DC DC1 is advertising as an LDAP server
             The DC DC1 is advertising as having a writeable directory
             The DC DC1 is advertising as a Key Distribution Center
             The DC DC1 is advertising as a time server
             The DS DC1 is advertising as a GC.
             ......................... DC1 passed test Advertising
          Starting test: CheckSecurityError
             * Dr Auth:  Beginning security errors check!
             Found KDC DC1 for domain chickbuns.com in site Default-First-Site-Name
             Checking machine account for DC DC1 on DC DC1.
             * SPN found :LDAP/DC1.chickbuns.com/chickbuns.com
             * SPN found :LDAP/DC1.chickbuns.com
             * SPN found :LDAP/DC1
             * SPN found :LDAP/DC1.chickbuns.com/CHICKBUNS
             * SPN found :LDAP/771aab3d-96cd-4fb1-90cd-0899fa6b6207._msdcs.chickbuns.com
             * SPN found :E3514235-4B06-11D1-AB04-00C04FC2DCD2/771aab3d-96cd-4fb1-90cd-0899fa6b6207/chickbuns.com
             * SPN found :HOST/DC1.chickbuns.com/chickbuns.com
             * SPN found :HOST/DC1.chickbuns.com
             * SPN found :HOST/DC1
             * SPN found :HOST/DC1.chickbuns.com/CHICKBUNS
             * SPN found :GC/DC1.chickbuns.com/chickbuns.com
             [DC1] No security related replication errors were found on this DC!
             To target the connection to a specific source DC use /ReplSource:<DC>.
             ......................... DC1 passed test CheckSecurityError
          Starting test: CutoffServers
             * Configuration Topology Aliveness Check
             * Analyzing the alive system replication topology for DC=ForestDnsZones,DC=chickbuns,DC=com.
             * Performing upstream (of target) analysis.
             * Performing downstream (of target) analysis.
             * Analyzing the alive system replication topology for DC=DomainDnsZones,DC=chickbuns,DC=com.
             * Performing upstream (of target) analysis.
             * Performing downstream (of target) analysis.
             * Analyzing the alive system replication topology for CN=Schema,CN=Configuration,DC=chickbuns,DC=com.
             * Performing upstream (of target) analysis.
             * Performing downstream (of target) analysis.
             * Analyzing the alive system replication topology for CN=Configuration,DC=chickbuns,DC=com.
             * Performing upstream (of target) analysis.
             * Performing downstream (of target) analysis.
             * Analyzing the alive system replication topology for DC=chickbuns,DC=com.
             * Performing upstream (of target) analysis.
             * Performing downstream (of target) analysis.
             ......................... DC1 passed test CutoffServers
          Starting test: FrsEvent
             * The File Replication Service Event log test 
             Skip the test because the server is running DFSR.
             ......................... DC1 passed test FrsEvent
          Starting test: DFSREvent
             The DFS Replication Event Log. 
             ......................... DC1 passed test DFSREvent
          Starting test: SysVolCheck
             * The File Replication Service SYSVOL ready test 
             File Replication Service's SYSVOL is ready 
             ......................... DC1 passed test SysVolCheck
          Starting test: FrsSysVol
             * The File Replication Service SYSVOL ready test 
             File Replication Service's SYSVOL is ready 
             ......................... DC1 passed test FrsSysVol
          Starting test: KccEvent
             * The KCC Event log test
             Found no KCC errors in "Directory Service" Event log in the last 15 minutes.
             ......................... DC1 passed test KccEvent
          Starting test: KnowsOfRoleHolders
             Role Schema Owner = CN=NTDS Settings,CN=DC1,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=chickbuns,DC=com
             Role Domain Owner = CN=NTDS Settings,CN=DC1,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=chickbuns,DC=com
             Role PDC Owner = CN=NTDS Settings,CN=DC1,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=chickbuns,DC=com
             Role Rid Owner = CN=NTDS Settings,CN=DC1,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=chickbuns,DC=com
             Role Infrastructure Update Owner = CN=NTDS Settings,CN=DC1,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=chickbuns,DC=com
             ......................... DC1 passed test KnowsOfRoleHolders
          Starting test: MachineAccount
             Checking machine account for DC DC1 on DC DC1.
             * SPN found :LDAP/DC1.chickbuns.com/chickbuns.com
             * SPN found :LDAP/DC1.chickbuns.com
             * SPN found :LDAP/DC1
             * SPN found :LDAP/DC1.chickbuns.com/CHICKBUNS
             * SPN found :LDAP/771aab3d-96cd-4fb1-90cd-0899fa6b6207._msdcs.chickbuns.com
             * SPN found :E3514235-4B06-11D1-AB04-00C04FC2DCD2/771aab3d-96cd-4fb1-90cd-0899fa6b6207/chickbuns.com
             * SPN found :HOST/DC1.chickbuns.com/chickbuns.com
             * SPN found :HOST/DC1.chickbuns.com
             * SPN found :HOST/DC1
             * SPN found :HOST/DC1.chickbuns.com/CHICKBUNS
             * SPN found :GC/DC1.chickbuns.com/chickbuns.com
             ......................... DC1 passed test MachineAccount
          Starting test: NCSecDesc
             * Security Permissions check for all NC's on DC DC1.
             * Security Permissions Check for
               DC=ForestDnsZones,DC=chickbuns,DC=com
                (NDNC,Version 3)
             * Security Permissions Check for
               DC=DomainDnsZones,DC=chickbuns,DC=com
                (NDNC,Version 3)
             * Security Permissions Check for
               CN=Schema,CN=Configuration,DC=chickbuns,DC=com
                (Schema,Version 3)
             * Security Permissions Check for
               CN=Configuration,DC=chickbuns,DC=com
                (Configuration,Version 3)
             * Security Permissions Check for
               DC=chickbuns,DC=com
                (Domain,Version 3)
             ......................... DC1 passed test NCSecDesc
          Starting test: NetLogons
             * Network Logons Privileges Check
             Verified share \\DC1\netlogon
             Verified share \\DC1\sysvol
             ......................... DC1 passed test NetLogons
          Starting test: ObjectsReplicated
             DC1 is in domain DC=chickbuns,DC=com
             Checking for CN=DC1,OU=Domain Controllers,DC=chickbuns,DC=com in domain DC=chickbuns,DC=com on 1 servers
                Object is up-to-date on all servers.
             Checking for CN=NTDS Settings,CN=DC1,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=chickbuns,DC=com in domain CN=Configuration,DC=chickbuns,DC=com on 1 servers
                Object is up-to-date on all servers.
             ......................... DC1 passed test ObjectsReplicated
          Starting test: OutboundSecureChannels
             * The Outbound Secure Channels test
             ** Did not run Outbound Secure Channels test because /testdomain: was
             not entered
             ......................... DC1 passed test OutboundSecureChannels
          Starting test: Replications
             * Replications Check
             DC=ForestDnsZones,DC=chickbuns,DC=com has 1 cursors.
             DC=DomainDnsZones,DC=chickbuns,DC=com has 1 cursors.
             CN=Schema,CN=Configuration,DC=chickbuns,DC=com has 1 cursors.
             CN=Configuration,DC=chickbuns,DC=com has 1 cursors.
             DC=chickbuns,DC=com has 1 cursors.
             * Replication Latency Check
             ......................... DC1 passed test Replications
          Starting test: RidManager
             ridManagerReference = CN=RID Manager$,CN=System,DC=chickbuns,DC=com
             * Available RID Pool for the Domain is 1600 to 1073741823
             fSMORoleOwner = CN=NTDS Settings,CN=DC1,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=chickbuns,DC=com
             * DC1.chickbuns.com is the RID Master
             * DsBind with RID Master was successful
             rIDSetReferences = CN=RID Set,CN=DC1,OU=Domain Controllers,DC=chickbuns,DC=com
             * rIDAllocationPool is 1100 to 1599
             * rIDPreviousAllocationPool is 1100 to 1599
             * rIDNextRID: 1103
             ......................... DC1 passed test RidManager
          Starting test: Services
             * Checking Service: EventSystem
             * Checking Service: RpcSs
             * Checking Service: NTDS
             * Checking Service: DnsCache
             * Checking Service: DFSR
             * Checking Service: IsmServ
             * Checking Service: kdc
             * Checking Service: SamSs
             * Checking Service: LanmanServer
             * Checking Service: LanmanWorkstation
             * Checking Service: w32time
             * Checking Service: NETLOGON
             ......................... DC1 passed test Services
          Starting test: SystemLog
             * The System Event log test
             Found no errors in "System" Event log in the last 60 minutes.
             ......................... DC1 passed test SystemLog
          Starting test: Topology
             * Configuration Topology Integrity Check
             * Analyzing the connection topology for DC=ForestDnsZones,DC=chickbuns,DC=com.
             * Performing upstream (of target) analysis.
             * Performing downstream (of target) analysis.
             * Analyzing the connection topology for DC=DomainDnsZones,DC=chickbuns,DC=com.
             * Performing upstream (of target) analysis.
             * Performing downstream (of target) analysis.
             * Analyzing the connection topology for CN=Schema,CN=Configuration,DC=chickbuns,DC=com.
             * Performing upstream (of target) analysis.
             * Performing downstream (of target) analysis.
             * Analyzing the connection topology for CN=Configuration,DC=chickbuns,DC=com.
             * Performing upstream (of target) analysis.
             * Performing downstream (of target) analysis.
             * Analyzing the connection topology for DC=chickbuns,DC=com.
             * Performing upstream (of target) analysis.
             * Performing downstream (of target) analysis.
             ......................... DC1 passed test Topology
          Starting test: VerifyEnterpriseReferences
             ......................... DC1 passed test VerifyEnterpriseReferences
          Starting test: VerifyReferences
             The system object reference (serverReference)
             CN=DC1,OU=Domain Controllers,DC=chickbuns,DC=com and backlink on
             CN=DC1,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=chickbuns,DC=com
             are correct. 
             The system object reference (serverReferenceBL)
             CN=DC1,CN=Topology,CN=Domain System Volume,CN=DFSR-GlobalSettings,CN=System,DC=chickbuns,DC=com
             and backlink on
             CN=NTDS Settings,CN=DC1,CN=Servers,CN=Default-First-Site-Name,CN=Sites,CN=Configuration,DC=chickbuns,DC=com
             are correct. 
             The system object reference (msDFSR-ComputerReferenceBL)
             CN=DC1,CN=Topology,CN=Domain System Volume,CN=DFSR-GlobalSettings,CN=System,DC=chickbuns,DC=com
             and backlink on CN=DC1,OU=Domain Controllers,DC=chickbuns,DC=com are
             correct. 
             ......................... DC1 passed test VerifyReferences
          Starting test: VerifyReplicas
             ......................... DC1 passed test VerifyReplicas
          Starting test: DNS
             DNS Tests are running and not hung. Please wait a few minutes...
             See DNS test in enterprise tests section for results
             ......................... DC1 passed test DNS
       Running partition tests on : ForestDnsZones
          Starting test: CheckSDRefDom
             ......................... ForestDnsZones passed test CheckSDRefDom
          Starting test: CrossRefValidation
             ......................... ForestDnsZones passed test
             CrossRefValidation
       Running partition tests on : DomainDnsZones
          Starting test: CheckSDRefDom
             ......................... DomainDnsZones passed test CheckSDRefDom
          Starting test: CrossRefValidation
             ......................... DomainDnsZones passed test
             CrossRefValidation
       Running partition tests on : Schema
          Starting test: CheckSDRefDom
             ......................... Schema passed test CheckSDRefDom
          Starting test: CrossRefValidation
             ......................... Schema passed test CrossRefValidation
       Running partition tests on : Configuration
          Starting test: CheckSDRefDom
             ......................... Configuration passed test CheckSDRefDom
          Starting test: CrossRefValidation
             ......................... Configuration passed test CrossRefValidation
       Running partition tests on : chickbuns
          Starting test: CheckSDRefDom
             ......................... chickbuns passed test CheckSDRefDom
          Starting test: CrossRefValidation
             ......................... chickbuns passed test CrossRefValidation
       Running enterprise tests on : chickbuns.com
          Starting test: DNS
             Test results for domain controllers:
                DC: DC1.chickbuns.com
                Domain: chickbuns.com
                   TEST: Authentication (Auth)
                      Authentication test: Successfully completed
                   TEST: Basic (Basc)
                      The OS
                      Microsoft Windows Server 2008 R2 Enterprise  (Service Pack level: 1.0)
                      is supported.
                      NETLOGON service is running
                      kdc service is running
                      DNSCACHE service is running
                      DNS service is running
                      DC is a DNS server
                      Network adapters information:
                      Adapter [00000007] Intel(R) PRO/1000 MT Network Connection:
                         MAC address is 00:0C:29:DE:7F:EB
                         IP Address is static 
                         IP address: 192.168.1.30
                         DNS servers:
                            192.168.1.30 (dc1.chickbuns.com.) [Valid]
                      The A host record(s) for this DC was found
                      The SOA record for the Active Directory zone was found
                      The Active Directory zone on this DC/DNS server was found primary
                      Root zone on this DC/DNS server was not found
                   TEST: Forwarders/Root hints (Forw)
                      Recursion is enabled
                      Forwarders Information: 
                         192.168.1.1 (<name unavailable>) [Valid] 
                   TEST: Delegations (Del)
                      Delegation information for the zone: chickbuns.com.
                         Delegated domain name: _msdcs.chickbuns.com.
                            DNS server: dc1.chickbuns.com. IP:192.168.1.30 [Valid]
                   TEST: Dynamic update (Dyn)
                      Test record dcdiag-test-record added successfully in zone chickbuns.com
                      Test record dcdiag-test-record deleted successfully in zone chickbuns.com
                   TEST: Records registration (RReg)
                      Network Adapter
                      [00000007] Intel(R) PRO/1000 MT Network Connection:
                         Matching CNAME record found at DNS server 192.168.1.30:
                         771aab3d-96cd-4fb1-90cd-0899fa6b6207._msdcs.chickbuns.com
                         Matching A record found at DNS server 192.168.1.30:
                         DC1.chickbuns.com
                         Matching  SRV record found at DNS server 192.168.1.30:
                         _ldap._tcp.chickbuns.com
                         Matching  SRV record found at DNS server 192.168.1.30:
                         _ldap._tcp.48c41195-2630-4461-aaef-ec2a63cd8bf3.domains._msdcs.chickbuns.com
                         Matching  SRV record found at DNS server 192.168.1.30:
                         _kerberos._tcp.dc._msdcs.chickbuns.com
                         Matching  SRV record found at DNS server 192.168.1.30:
                         _ldap._tcp.dc._msdcs.chickbuns.com
                         Matching  SRV record found at DNS server 192.168.1.30:
                         _kerberos._tcp.chickbuns.com
                         Matching  SRV record found at DNS server 192.168.1.30:
                         _kerberos._udp.chickbuns.com
                         Matching  SRV record found at DNS server 192.168.1.30:
                         _kpasswd._tcp.chickbuns.com
                         Matching  SRV record found at DNS server 192.168.1.30:
                         _ldap._tcp.Default-First-Site-Name._sites.chickbuns.com
                         Matching  SRV record found at DNS server 192.168.1.30:
                         _kerberos._tcp.Default-First-Site-Name._sites.dc._msdcs.chickbuns.com
                         Matching  SRV record found at DNS server 192.168.1.30:
                         _ldap._tcp.Default-First-Site-Name._sites.dc._msdcs.chickbuns.com
                         Matching  SRV record found at DNS server 192.168.1.30:
                         _kerberos._tcp.Default-First-Site-Name._sites.chickbuns.com
                         Matching  SRV record found at DNS server 192.168.1.30:
                         _ldap._tcp.gc._msdcs.chickbuns.com
                         Matching A record found at DNS server 192.168.1.30:
                         gc._msdcs.chickbuns.com
                         Matching  SRV record found at DNS server 192.168.1.30:
                         _gc._tcp.Default-First-Site-Name._sites.chickbuns.com
                         Matching  SRV record found at DNS server 192.168.1.30:
                         _ldap._tcp.Default-First-Site-Name._sites.gc._msdcs.chickbuns.com
                         Matching  SRV record found at DNS server 192.168.1.30:
                         _ldap._tcp.pdc._msdcs.chickbuns.com
                   Total query time:0 min. 3 sec.. Total RPC connection
                   time:0 min. 0 sec.
                   Total WMI connection time:0 min. 6 sec. Total Netuse connection
                   time:0 min. 0 sec.
             Summary of test results for DNS servers used by the above domain
             controllers:
                DNS server: 192.168.1.1 (<name unavailable>)
                   All tests passed on this DNS server
                   Total query time:0 min. 0 sec., Total WMI connection
                   time:0 min. 5 sec.
                DNS server: 192.168.1.30 (dc1.chickbuns.com.)
                   All tests passed on this DNS server
                   Name resolution is functional._ldap._tcp SRV record for the forest root domain is registered 
                   DNS delegation for the domain  _msdcs.chickbuns.com. is operational on IP 192.168.1.30
                   Total query time:0 min. 3 sec., Total WMI connection
                   time:0 min. 0 sec.
             Summary of DNS test results:
                                                Auth Basc Forw Del  Dyn  RReg Ext
                Domain: chickbuns.com
                   DC1                          PASS PASS PASS PASS PASS PASS n/a  
             Total Time taken to test all the DCs:0 min. 9 sec.
             ......................... chickbuns.com passed test DNS
          Starting test: LocatorCheck
             GC Name: \\DC1.chickbuns.com
             Locator Flags: 0xe00033fd
             PDC Name: \\DC1.chickbuns.com
             Locator Flags: 0xe00033fd
             Time Server Name: \\DC1.chickbuns.com
             Locator Flags: 0xe00033fd
             Preferred Time Server Name: \\DC1.chickbuns.com
             Locator Flags: 0xe00033fd
             KDC Name: \\DC1.chickbuns.com
             Locator Flags: 0xe00033fd
             ......................... chickbuns.com passed test LocatorCheck
          Starting test: FsmoCheck
             GC Name: \\DC1.chickbuns.com
             Locator Flags: 0xe00033fd
             PDC Name: \\DC1.chickbuns.com
             Locator Flags: 0xe00033fd
             Time Server Name: \\DC1.chickbuns.com
             Locator Flags: 0xe00033fd
             Preferred Time Server Name: \\DC1.chickbuns.com
             Locator Flags: 0xe00033fd
             KDC Name: \\DC1.chickbuns.com
             Locator Flags: 0xe00033fd
             ......................... chickbuns.com passed test FsmoCheck
          Starting test: Intersite
             Skipping site Default-First-Site-Name, this site is outside the scope
             provided by the command line arguments provided. 
             ......................... chickbuns.com passed test Intersite

  • Could not connect to the Active Directory. Active Directory Certificate Services will retry when processing requires Active Directory access

    Event properties – Event 91, Level Error, Event ID 91, Date and time 5/10/2012 11:29:48AM, Service CertificationAuthority
    General: 
    Could not connect to the Active Directory.
    Active Directory Certificate Services will retry when processing requires Active Directory access.
    We have a Windows 2008 Server Enterprise with AD . I would like to enable the service  "Certificate Services"  that
    allow me to enable radius to authenticate users wireless with the active directory.

    Hi, 
    Can you please check this forum or someone from Microsoft, as we have post here dating back from October that are not being answered.
    Everything for us is exactly the same as szucsati and Racom
    NMNM, 
    Please give us an answer on this as the link provided is absolutely useless.
    Thank you.

  • Could not connect to DbaaS Service using the given user name and password.

    I'm not able to create Java Cloud Service (Oracle Java Cloud - Virtual Image Services) for my newly created Oracle Database Cloud Service instance. It fails with
    "Incorrect values entered
    Could not connect to DbaaS Service using the given user name and password.
    Verify that the user name and password are correct and the user name has SYSDBA privileges."
    I'm using SYSTEM user and the password I used during Oracle Database Cloud Service instance creation. I've verified them with sqlplus and also by connecting remotely.
    Java Cloud Service wizard doesn't allow me to proceed to instance creation.

    Hi Alexander,
    Maybe you'll find useful the document from Oracle docs specified bellow regarding Creating an Oracle Java Cloud Instance:
    http://docs.oracle.com/cloud/latest/jcs_gs/JSCUG/GUID-31F00F2C-221F-4069-8E8A-EE48BFEC53A2.htm#JSCUG3128
    Thanks,
    Cristiana.
    #OracleCloud

  • After restarting i get a message saying that Windows could not connect to the Group policy client service

    The message i get is the following: 
    Windows could not connect to the Group policy client service. This problem prevents limited users from logging on to the system As and administrative user you can review the system event log for details why the service didn't respond.
    This happens after restarting my laptop. It takes longer than usual and once it has booted up and loaded Windows Vista, I get the message on the right bottom corner as a window popping up.
    I can still use my computer but a lot of my user account settings are not there.
    I fixed it temporarily by rebooting using the option: boot up using my last successful configuration. Bu once I restart again the same thing happens.
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    Thanks.

    Hi,
    Please try the solutions on the following threads:
    http://social.answers.microsoft.com/Forums/en/vistasecurity/thread/bbfe3246-0ceb-4899-bfba-7a98e642c009
    http://social.technet.microsoft.com/Forums/en/winserverGP/thread/5de9f483-ff69-4fac-ac3f-601a62cc78d1
    If the problem continues, please let us know if the computer is in a domain environment.
    Regards,
    Bruce

  • "The PowerPivot service application could not connect to the Analysis Services instance"

    Hi
    I am baffled by this one.  I have a PowerShell script I have built up to install PowerPivot, which I have put together by reading various blogs and by picking apart the scripts that come with the PowerPivot installer.
    However, once I have built the service app and installed/activated the solutions and features, I get the error "The PowerPivot service application could not connect to the Analysis Services instance" when trying to use it.  I can't find any
    more detailed messages, even with verbose logging turned on.  SSAS\PowerPivot is of course installed and connected to Excel as it should be.
    I have tried running the PowerPivot for SharePoint validation tool and it doesn't find anything.
    If I install PowerPivot using the PowerPivot for SharePoint installer, then delete the service app and rerun my scripts, everything then works fine.
    So there is something the installer is doing that I am not, but I cannot for the life of me figure out what it is.  I though it might be permission related, but the official installer installs the service under the farm account, not my BI service account. 
    Ahaa, I thought, but when I then reinstall the service myself with my scripts, using my BI service account, the service app then works, so I don't think it can be permission related.
    Doing a Google search on that message pulls up only one old post (repeated a few times), which talks about using a domain account for the SSAS instance instead of a Local System account - I am using the same domain service account for SSAS, Excel and
    PowerPivot already, so that doesn't help me much.
    Does anyone have any ideas for me or suggestions on how I might proceed?
    Andrew vR

    Did you run the "Run PowerPivot for SharePoint Configuration Tool" after installing PowerPivot and did that work okay?
    Kind regards,
    Margriet Bruggeman
    Lois & Clark IT Services
    web site: http://www.loisandclark.eu
    blog: http://www.sharepointdragons.com

  • ITunes could not connect to the iTunes Store "Error Message"

    I recently added iTunes 7.6 to my Windows XP operating system at the same time when I added an *Ion USB Turntable (TTUSB).* I currently have the 80G iPod with the larger video screen. I added in the supplied software of the EZ Vinyl Converter. The software reads from Gracenote and imports into iTunes okay. But now my PC cannot access the iTunes store to buy songs, read the tracks on the discs, or display new album artwork. The diagnostic read the network connectivety test, the CD/DVD drive, and iPod connectivity tests all read okay. I followed the directions on checking the network settings under the Internet Options Tool "Connections" Lan Settings and the Automatic detection and still no dice. All I get is "Make sure your network is active."
    Can anybody help out their?
    Microsoft Windows XP Professional Service Pack 2 (Build 2600)
    HP Pavilion 061 ED842AA-ABA M7250N
    iTunes 7.6.2.9
    QuickTime 7.5
    CD Driver 2.0.7.3
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 1.1.4.7
    Bonjour 1.0.4.12 (118.4)
    iTunes Serial Number 425XXXXXXXXXXXXX
    Current user is an administrator.
    The current local date and time is 2008-07-06 01:07:54.
    iTunes is not running in safe mode.
    Video Display Information
    RADEON X300 Series
    RADEON X300 Series Secondary
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {1C6FC80D-7300-43A2-A78B-9DFA93BF7727}
    Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
    IP Address: XXXXXXXXXXXX
    Subnet Mask: XXXXXXXXXXXX
    Default Gateway: XXXXXXXXXX
    DHCP Enabled: Yes
    DHCP Server: XXXXXXXXXX
    Lease Obtained: Sun Jul 06 01:02:58 2008
    Lease Expires: Sun Jul 06 02:02:58 2008
    DNS Servers: 66.51.205.100
    66.51.205.100
    66.51.206.100
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Disabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    iTunes has never successfully accessed iTunes store.
    ** CD/DVD Drive Tests **
    LowerFilters: PxHelp20 (2.0.0.0),
    UpperFilters: GEARAspiWDM (2.0.7.3),
    E: HL-DT-ST DVD-RAM GSA-H55N, Rev 1.03
    Audio CD in drive.
    Found 12 songs on CD, playing time 39:58 on Audio CD.
    Track 1, start time 00:02:00
    Track 2, start time 04:18:00
    Track 3, start time 07:16:25
    Track 4, start time 11:23:70
    Track 5, start time 15:23:17
    Track 6, start time 20:15:17
    Track 7, start time 23:04:67
    Track 8, start time 26:10:40
    Track 9, start time 28:59:05
    Track 10, start time 31:31:42
    Track 11, start time 33:32:32
    Track 12, start time 37:03:57
    Audio CD reading succeeded.
    Get drive speed succeeded.
    The drive CDR speeds are: 8 10 16 40 48.
    The drive CDRW speeds are: 8.
    The drive DVDR speeds are: 8.
    The drive DVDRW speeds are: 8.
    ** iPod/iPhone Connectivity Tests **
    iPodService 7.6.2.9 is currently running.
    iTunesHelper 7.6.2.9 is currently running.
    Apple Mobile Device service 1.14.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C2
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C4
    Intel(R) 82801DB/DBM USB Universal Host Controller - 24C7
    Intel(R) 82801DB/DBM USB 2.0 Enhanced Host Controller - 24CD
    Intel(R) 82801GB USB Universal Host Controller - 27C8. Device is working properly.
    Intel(R) 82801GB USB Universal Host Controller - 27C9. Device is working properly.
    Intel(R) 82801GB USB Universal Host Controller - 27CA. Device is working properly.
    Intel(R) 82801GB USB Universal Host Controller - 27CB. Device is working properly.
    Intel(R) 82801GB USB2 Enhanced Host Controller - 27CC. Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
    Connected Device Information:
    HP_ADMINIST (L:\), Fifth Generation iPod (iPod with video) running firmware version 1.3
    Serial Number: 8K645xxxV9R
    Bus Speed: 61440

    I'm seeing this error on some, but not all, of my Windows XP machines. On my personal development XP box, I see this error if iTunes is closed when I try and access iTunes U via my transfer script or Stanford's.
    "iTunes could not connect to the Music Store. The network connection was terminated unexpectedly. Make sure your network connection is active and try again."
    The errors occured in IE 7 Beta, Firefox 1.5.x, and Firefox 2 Beta. In each case, iTunes U loaded after I clicked the 'ok' button in iTunes. I did notice that in Firefox's case an additional pop-up window appeared that asked whether or not I had iTunes; when I selected that I do have itunes, it transfered me to iTunes but generated the error.
    After getting these errors on my Windows XP machine, I tried it on two different lab machines running Windows XP, and didn't get the error message once -- I tried it in IE 6, Firefox 1.0.x and Firefox 1.5.x and they all worked. It even worked with IE 7 Beta and Vista Beta.
    Based on this, I think the problem must lie in how Windows registered iTunes, and the handshake just isn't happening properly.
    Ken Newquist
    Lafayette College

  • Safari will not open on my iPad Air...."Safari cannot open the page because it could not connect to the server." There were recent updates on my iPad Air. How can I fix this problem?

    How can I correct the issue of Safari not connecting on my iPad Air? It was working great 2 days ago.....now on September 20 it is not working! I have an internet connection but Safari will not open. "Safari cannot open the page because it could not connect to the server."

    Hello Beckieor,
    After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning network issues:
    iOS: Troubleshooting Wi-Fi networks and connections
    Follow these steps to troubleshoot the above issues:
    Be sure you're in range of your Wi-Fi router (access point).
    Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
    Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
    Restart your iOS device.
    Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
    Tap and Forget this Network.
    Try to connect to your desired Wi-Fi network.
    Note: You may need to enter your Wi-Fi password again if your network requires one.
    Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
    Update your device to the latest version of software.
    Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

  • Tried EVERYTHING!!! HELP!!! iTunes could not connect to the music store...

    HELP! I have tried everything...I keep receiving the following error message:
    "iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct and network connection is active, then try again."
    I have a 60GB video ipod. OS Windows XP Service Pack 1. Dial up AOL. No firewalls, checked connections, followed all instructions on the support page, contacted customer support via email (see responses below), contacted AOL (referred me back to iTunes), iTunes referred me to customer support number for iPod (which I called, and they referred be back to iTunes customer support via email). After emailing customer support and receiving a general response, and replying to each response, the email said they were not technical support...read all emails below beginning with the most recent:
    Subj: Re: Connect; Follow-up:
    Date: 1/19/2006 6:04:50 PM Pacific Standard Time
    From: [email protected]
    To:
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store. We're sorry to hear you are still unable to connect to the store. At the end of this email we have included further possible solutions to the issue you are encountering.
    We're also sorry your iTunes Music Gift email didn't reach the recipient. The gift code you purchased is ... The recipient's ISP may have inadvertently blocked or filtered our email, thinking it was spam.
    If you purchased your gift using iTunes, you can resend it with a few simple mouse clicks. Just follow these easy steps to resend an unredeemed music gift to any address:
    http://www.info.apple.com/kbnum/n301476
    If you would rather email the gift information directly to the recipient using your email program, we've included instructions for your recipient and the gift code below.
    1. Download and install the latest version of iTunes. You can download the latest version, free-of-charge, from our website.
    http://www.apple.com/itunes/download/
    2. Click the link below to launch the iTunes application and view the gift page.
    http://www.itunes.com/go/songcode/
    3. Click Redeem.
    4. Copy this gift code and paste it into the Redeem code entry box.
    Again, we're sorry you are still unable to connect to the store.
    First, please make sure you're using the latest version of iTunes before you access the iTunes Music Store. You can download the latest version of iTunes from our website.
    http://www.apple.com/itunes/download/
    Also, some software that you install on your computer can affect the way your computer sends and receives information from the Internet. A few examples of this software are:
    * Firewalls
    * Internet security software
    * Privacy filters
    * Web accelerators
    * Ad filters
    If you cannot use the iTunes Music Store, try disabling this software temporarily to identify the culprit. Then, please refer to the documentation that came with the software to allow the iTunes Music Store to connect to the Internet. For your reference, these domains need to be permitted to send and receive data from the Internet:
    phobos.apple.com
    phobos.apple.com.edgesuite.net
    For more instructions on configuring your 3rd-party software, please contact the software manufacturer. If your web accelerator appears to be at the root of the problem, please contact your ISP.
    Sincerely,
    The iTunes Music Store Team
    http://www.apple.com/support/itunes/ww/
    Thank you for your response. I am curious to know why if iTunes does not
    answer non technical questions, why I received information when I replied to this
    email. Listed below are the previous threads providing technical information.
    Furthermore, if this is email is for billing disputes, I would like to have
    my Mastercard credited $25.87 for a "gift this purchase/tv show" that I
    purchased for my uncle on Christmas Day. I purchased the full first season of Monk.
    I previously sent an email requesting credit on approximately January 2,
    2006, and failed to receive a response. He never received the gift, or any
    instructions about how to download the tv show, and I do not show a credit
    appearing on my credit card. I would like to have credit for services not received.
    Please credit the following card #XXXX
    Thank you.
    Emily
    Subj: Re: Connect; Follow-up:
    Date: 1/18/2006 2:21:12 PM Pacific Standard Time
    From: [email protected]
    To:
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store.
    The iTunes Music Store team answers non-technical questions about billing,
    customer accounts, downloading music, and iTunes Music Store content.
    Many questions about your iTunes software can be answered by choosing “iTunes
    and Music Store Help” from the Help menu.
    For online information, visit iTunes Support at
    <http://www.apple.com/support/itunes>.
    To access the discussion boards for iTunes and other Apple services, please
    visit
    <http://discussions.info.apple.com>.
    For support for your iPod, please visit:
    <http://www.apple.com/support/ipod/>
    If you require assistance beyond the complimentary support available online,
    please call AppleCare technical support at 800-APL-CARE (800-275-2273). Help
    is available seven days a week from 8:00 a.m. to 8:00 p.m. central time. There
    may be a fee associated with the call.
    Sincerely,
    iTunes Music Store Support
    Need a quick answer?
    iTunes Music Store Customer Service:
    <http://www.apple.com/support/musicstore/ww>
    iTunes technical assistance:
    <http://www.apple.com/support/itunes/ww>
    Thank you for your response. I have tried these methods, AGAIN. None of
    them seem to work. I also contact my ISP, AOL. Nothing they advised me to do
    worked. Has iTunes performed recent upgrades? Just viewing the discussion
    boards, it seems like a lot of people are having problems. Having paid $399
    for
    the 60GB video ipod, I need more than a generic email telling me what to do,
    when I already indicated in previous email that I followed the steps shown in
    the
    support area, which were the same instructions email to me.
    Subj: Re: Connect; Follow-up:
    Date: 1/16/2006 5:14:47 PM Pacific Standard Time
    From: [email protected]
    Sent from the Internet (Details)
    Dear Emily,
    Thank you for contacting the iTunes Music Store. Use the steps in the
    following article to troubleshoot your connection problem.
    I have been unable to connect for more than 24 hours on Windows.
    If you haven't been able to connect to the iTunes Music Store for more than a
    day—and other customers on our discussion boards aren't experiencing similar
    issues—a software or ISP configuration issue may be blocking your access to
    the iTunes Music Store.
    • Your copy of the iTunes application may be out of date.
    • If iTunes is out of date, it will not be able to connect to the
    iTunes Music Store. You can download the latest version of iTunes from our
    website: ?http://www.apple.com/itunes/download/
    • You installed a third-party anti-virus or personal firewall
    application.
    • You will need to configure your software to allow iTunes to access
    the Music Store. You can contact the software manufacturer if you have
    questions regarding configuration. Click here for more information.
    • You upgraded to Windows XP Service Pack 2.
    • Windows XP Service Pack 2, by default, enables the Windows Firewall.
    As with a third-party firewall, you will need to configure Windows Firewall
    to allow iTunes to access the Music Store. Read this document for more
    information. If you have further questions about configuring the Windows Firewall,
    contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP.
    • You upgraded to a high-speed or wireless Internet connection.
    • A new DSL or cable modem, or even a router, could be the culprit.
    These devices allow your computer to access the Internet at a much higher speed,
    or route your connection to multiple computers. However, they can also expose
    your computer to hackers. To help prevent this, manufacturers of these
    products often install firewalls to prevent hackers and viruses from compromising
    your system. Although this layer of protection is beneficial, there are
    occasions when a device may determine that the iTunes Music Store is a threat to the
    computer. If this is the case, you will need to configure these devices to
    allow iTunes to access the Music Store. Contact your ISP or the device
    manufacturer if you need help configuring your device.
    • You switched to a new ISP.
    • If you didn't install new networking hardware, your ISP may be
    blocking access to the iTunes Music Store. Let your ISP know about this document
    which can help your them configure their servers to allow iTunes Music Store
    traffic through.
    Sincerely,
    The iTunes Music Store team
    http://www.apple.com/support/itunes/ww/
    In a message dated 1/14/2006 8:20:29 AM Pacific Standard Time,
    [email protected] writes:
    http://www.info.apple.com/kbnum/n300870
    Thank you for your quick response. I already tried the link and all
    instructions several times.
    -The following is my information:
    Sacramento, CA
    -AOL 8.0 (dial up connection) - (tried downloading 9.0 but always receive
    error message)
    -The error message received is: iTunes cound not connect to the Music Store.
    Network connection was refused. Make sure your network settings are correct
    and network connection is active, then try again
    Thank you,
    Emily
    Subj: Re: Connect; Follow-up:
    Date: 1/14/2006 8:20:29 AM Pacific Standard Time
    From: [email protected]
    Sent from the Internet (Details)
    Dear Emily,
    We're sorry to hear that you can't connect to the iTunes Music Store. Your
    experience using the iTunes Music Store is very important to us, and we'll do
    everything we can to help you fix the connection issue quickly.
    This article outlines the culprits that can cause a connection issue. Please
    try these solutions:
    http://www.info.apple.com/kbnum/n300870
    We hope one of these solutions helped you resolve the connection issue. In
    the rare event that these suggestions didn't help, please reply to this email
    with the following information:
    1. Your city and state.
    2. Whether you use a high-speed Internet connection, like a cable modem or
    DSL.
    3. The name of your Internet Service Provider.
    4. The error message iTunes displayed (if any) when you tried to connect.
    5. Your approval to reset your password.
    Sincerely,
    The iTunes Music Store Team
    http://www.apple.com/support/itunes/ww/
    Customer First Name : Emily
    Customer Last Name :
    email :
    Web Order # :
    Support Subject : Connect
    Sub Issue : Can't connect
    Comments : iTunes Account Name:
    Platform : Windows XPSP1
    Error Code :
    Other Error :
    Comments:
    The error message I am receiving is "iTunes cound not connect to the Music
    Store. Network connection was refused. Make sure your network settings are
    correct and network connection is active, then try again". I have been unable to
    connect to the music store for at least 3-4 days. I have been using iTunes
    since last October, successfully. I checked all my network connections & they
    are fine. I am able to connect to AOL. I even uninstalled and reinstalled
    iTunes several times, all successfully, but I am still encountering a problem.
    Thank you.
    Emily
    Nice, effective customer service. I'm at my wit's end. I field customer service calls, and answer emails at work, and the general responses from the iTunes response library are ridiculous. Especially, after emailing me twice technical support emails, they tell me they do not handle technical support questions...
    Any help or suggestions as to how I should respond to the next email is helpful...
    I also forgot to mention I have been able to connect to iTunes since October 2005, and have been unable to connect for almost 2 weeks now. And, yes, I have downloaded the latest version of iTunes. I was advised over the phone to upgrade to XP Service Pack 2, but it looks like SP2 has issues. ANd, no, I did not download SP2, because the customer support rep admitted he knew nothing to very little about iTunes.
    Emily

    Emily,
    thanks for your posting, it just reflects my experience (although I didn't contact the helpdesk, but after what you wrote I think I can skip that part). I am livin in China and buy from the German MS, worked fine until about a week ago when the download of an album stopped just after 5 songs. I have never been able to connect to the shop ever since.
    The interesting thing is, that I get a response from their server in the domain phobos.apple.com (phobos.apple.com/WebObjects/MZStore.woa/wa/storeFront) which I would interpret that there can't be a problem which they always list (Antivirus, Firewall etc...)
    So will there ever be somebody from Apple who is going to give a better explanation how to solve the problem ? Or are there already too many people buying iPods and music ???

  • Help, Itunes could not connect to the itunes store

    I has face a problem with my itunes could not connect to the itunes store. i also have check all my network but it is no problem. when i click itunes store it keep saying this.
    and i check my Run Diagnostics
    Microsoft Windows 7 x64 Business Edition (Build 7600)
    Dell Inc. Inspiron N4030
    iTunes 12.0.1.26
    QuickTime not available
    FairPlay 2.7.39
    Apple Application Support 3.1
    iPod Updater Library 12.0
    CD Driver 2.2.3.0
    CD Driver DLL 2.1.3.1
    Apple Mobile Device 8.0.5.6
    Apple Mobile Device Driver 1.65.0.0
    Bonjour 3.0.0.10 (333.10)
    Gracenote SDK 3.06.0.2770
    Gracenote MusicID 3.06.0.2770
    Gracenote Submit 3.06.0.2770
    Gracenote DSP 3.06.0.2770
    iTunes Serial Number 767413B00E7F61F0
    Current user is not an administrator.
    The current local date and time is 2014-10-20 21:05:25.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is enabled.
    HDCP is supported.
    Core Media is supported.
    Video Display Information
    Intel Corporation, Intel(R) HD Graphics
    **** External Plug-ins Information ****
    No external plug-ins installed.
    **** Network Connectivity Tests ****
    Network Adapter Information
    Adapter Name: {6DACA3FB-08FB-406B-9DEF-B120E4EC1A8D}
    Description: Microsoft Virtual WiFi Miniport Adapter
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 08:00:00 1970
    Lease Expires: Thu Jan 01 08:00:00 1970
    DNS Servers:
    Adapter Name: {C5A96BD2-6F22-4F48-8738-8B89AA57E4FE}
    Description: Broadcom 802.11n Network Adapter
    IP Address: 192.168.0.107
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.0.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.0.1
    Lease Obtained: Mon Oct 20 20:45:31 2014
    Lease Expires: Mon Oct 27 20:45:31 2014
    DNS Servers: 192.168.0.1
    Adapter Name: {00E7D934-9FAC-47B7-BA8F-F93268EC0835}
    Description: Atheros AR8152/8158 PCI-E Fast Ethernet Controller
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 08:00:00 1970
    Lease Expires: Thu Jan 01 08:00:00 1970
    DNS Servers:
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    Firewall Information
    Connection attempt to Apple web site was successful.
    Basic connection to the store failed.
    The network connection timed out.
    Connection attempt to Gracenote server was successful.
    The network connection timed out.
    Last successful iTunes Store access was 2014-03-02 01:47:44.
    **** CD/DVD Drive Tests ****
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.2.3.0),
    E: TSSTcorp DVD+-RW TS-L633C, Rev DW50
    Drive is empty.
    **** Device Connectivity Tests ****
    iPodService 12.0.1.26 (x64) is currently running.
    iTunesHelper 12.0.1.26 is currently running.
    Apple Mobile Device service 3.3.0.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34.  Device is working properly.
    Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C.  Device is working properly.
    No FireWire (IEEE 1394) Host Controller found.
    Most Recent Devices Not Currently Connected:
    iPhone 4S running firmware version 7.1.1
    Serial Number: C39GK8KPDTDM
    iPad mini (Retina) (Wi-Fi) running firmware version 7.0.4
    Serial Number: DQVLTUWBFCM8
    **** Device Sync Tests ****
    No iPod, iPhone, or iPad found.
    so what should i do ?

    Hey Bryan3623,
    Thanks for the question. I understand that you are experiencing issues connecting to the iTunes Store. The following resources provide some great troubleshooting for this symptom:
    iTunes for Windows: iTunes Store connection troubleshooting
    http://support.apple.com/kb/HT1527
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Thanks,
    Matt M.

  • ITunes could not connect to the iTunes store. The network conect timed out

    I am having trouble with iTunes,
    Message: "iTunes could not connect to the iTunes store. The network conection timed out. Make sure your network settings are correct and your network connection is active then try again."
    Im not sure when exactlt this happend, it may have been after i downloaded an iTunes update, but I cant be sure. Other than that nothing else has really changed. I have now had this problem for a couple of weeks.
    I am running windows Vista (32 bit System)on my HP Laptop and have ADSL and am able to run explorer and all other non-apple software.
    I have tried all other advice offerd in the various supports:
    1. re-installed iTunes
    2. Checked all firewall settings - even removed Norton security (currently just operating on windows Visat security and have checked all that)
    3. changed "host" file to "back-host"
    4. played around and tested various internet settings
    I hope this information helps to solve the problem. I have also recently found some other information which may be useful:
    Although I do not use "safari" as an internet explorer, this does not work on my system either. I have re-installed this to see if it helps but am still unable to connect to the apple store (home page) on safari. I have looked up the support site for safari but have thus far be unable to find any helpful information to solve the problem.
    Please help this is very frustrating...
    Many thanks in advance!

    Thanks Polydorus,
    I have run the entire diagnostics the results are as follows:
    Microsoft Windows Vista Home Edition (Build 6000)
    Hewlett-Packard HP Pavilion dv6700 Notebook PC
    iTunes 7.7.1.11
    QuickTime 7.5
    CD Driver 2.0.7.3
    CD Driver DLL 2.1.1.1
    Apple Mobile Device 2.0.1.5
    Bonjour 1.0.4.12 (118.4)
    iTunes Serial Number 1F42598E2F1661DA
    Current user is not an administrator.
    The current local date and time is 2008-08-02 23:08:07.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA, NVIDIA GeForce 8400M GS
    ** External Plug-ins Information **
    No external plug-ins installed.
    ** Network Connectivity Tests **
    Network Adapter Information
    Adapter Name: {095C31B4-7DF1-4CFF-BE80-E22A33EE716D}
    Description: Intel(R) PRO/Wireless 3945ABG Network Connection
    IP Address: 0.0.0.0
    Subnet Mask: 0.0.0.0
    Default Gateway: 0.0.0.0
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jan 01 07:00:00 1970
    Lease Expires: Thu Jan 01 07:00:00 1970
    DNS Servers:
    Adapter Name: {1B5B44DE-64F4-4B5D-A57D-C80CAB0342C6}
    Description: Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
    IP Address: 192.168.1.33
    Subnet Mask: 255.255.255.0
    Default Gateway: 192.168.1.1
    DHCP Enabled: Yes
    DHCP Server: 192.168.1.1
    Lease Obtained: Sat Aug 02 18:25:24 2008
    Lease Expires: Sun Aug 03 18:25:24 2008
    DNS Servers: 192.168.1.1
    192.168.1.1
    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled
    Firewall Information
    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.
    Connection attempt to Apple web site was unsuccessful.
    The network connection timed out.
    Connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iTunes Store was unsuccessful.
    The network connection timed out.
    Secure connection attempt to iPhone activation server unsuccessful.
    The network connection timed out.
    Last successful store access was 2008-07-03 17:03:38.
    ** CD/DVD Drive Tests **
    No drivers in LowerFilters.
    UpperFilters: GEARAspiWDM (2.0.7.3),
    E: PIONEER DVDRW DVR-K17B, Rev 1.02
    Data or MP3 CD in drive.
    Found 1 songs on CD, playing time 37:21 on CDROM media.
    Track 1, start time 00:02:00
    Get drive speed succeeded.
    The drive CDR speeds are: 4 10 16 20 24.
    The drive CDRW speeds are: 4.
    The drive DVDR speeds are: 4.
    The drive DVDRW speeds are: 4.
    ** iPod/iPhone Connectivity Tests **
    iPodService 7.7.1.11 is currently running.
    iTunesHelper 7.7.1.11 is currently running.
    Apple Mobile Device service 2.1.29.0 is currently running.
    Universal Serial Bus Controllers:
    Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
    Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
    Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
    Most Recent Device Not Currently Connected:
    iPod classic running firmware version 1.1.2
    Serial Number: 8K742MT2YMV
    ** iPhone/iPod Touch Sync Tests **
    No iPhone or iPod found.
    Hope this helps. Looking forward to resolving the problem.

  • ITunes error message / "iTunes could not connect to the music store...

    The past week, I have been having problems connecting to the iTunes music store. I purchased my ipod in 10/05 and have had no problems until recently. I keep receiving the following error message:
    "iTunes could not connect to the music store. Network connection was refused. Make sure your network settings are correct & network connection is active, then try again."
    I went onto the website, and checked various things. I uninstalled and reinstalled iTunes and the software, checked to see if I have any firewalls (none), checked to see if I have Windows XP service pack 2 (I have 1), and contacted my ISP (AOL). Help! I have AOL 8.0 dial up, and have had service with them for a couple of years now, so that is not an issue. Per AOL, I tried uninstalling AOL adapter and restarting my computer, and also deleting cookies and deleting files/all offline content, defaulted my security settings (they were the same), and reset web settings. I have restarted my computer, but am still having the same issues. I already contacted iTunes about this issue, and they sent me the same email twice, with the same instructions as their website, which I indicated I already tried numerous times. I have also checked my connections, and everything is fune. I try to access iTunes after logging into AOL.
    Thank you in advance to everybody that responds.
    Emily

    Thanks for the input. Unfortunately, I keep trying to do that, and have not been able to download for about a week. After contact customer support, I received the general "technical support" email, which is the same information found on the website. After replying to the email, which stated that I tried already tried the methods listed, I received the same email again. After replying to that email which included the previous threads, I received an email stating that the deparment I replied to does not handle technical issues. So, tonight, I re-emailed them with all of the threads and asked for an explanation of why I received technical emails if they do not respond to technical emails. It will be interesting to see how they respond, although it will probably be some general email. I sometimes respond to member service emails at my place of employment, so I know the procedure. The bottom line is that I should receive answers to my questions, even if the answer is something along these lines:
    "I am researching your problem, and will contact you within the next xx hours/business days with a resolution. We value you as a customer, and strive to maintain excellent customer support and satisfaction. Thank you for your patience."
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