Could not trade-in tablet ($50 minimum) at store 1453

I have an HTC Evo View 4G (equivalent of the HTC Flyer) which store 1453 did not find in the trade-in database. Due to that, I was told I could not trade in the device for the $50 minimum tablet trade-in gift card offer.
Would it still be possible to trade-in this device with some assistance from Best Buy customer support?
Thanks!

Hello masterhankshake,
I'm was disheartened to read that you ran into a roadblock at your local store when attempting to take advantage of our Trade Up to the New Fire HD promotion. Certainly this is not the experience that we wished you to have and I apologize for any inconvenience you've incurred.
I have sent instructions to your local store's leadership team for processing your trade-in, so I invite you to return to the store and speak to a manager to complete your transaction. Please let me know how your visit goes.
I'm grateful that you took the time to write to us about your situation.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

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My ipod touch is locked up we dont know how it happened and it will not restore also could u trade a ipod touch 3g for a ipod touch 4g and pay the rest of it

my ipod touch is locked up we dont know how it happened and it will not restore also could i trade a ipod touch 3g for a 4g and pay the rest for it

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Could not trade-in tablet ($50 minimum) at store 1453

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