Courtesy Call back - Internal Transfer Call

Hi All,
We have a small problem in deploying courtesy call back, it is working for the direct call coming from CVP, but we are trying to deploy the call is answered by agent and transfer to another skill group.
Any one come across this situtation please update us.
with Regards,
Manivannan

Gotcha ... it sort of looks like this:
/* GATHER CALLER ID */
CallbackNumber = Get Call Contact Info (--Triggering Contact--, Calling Number)
/* -CHECK CALLBACK NUMBER ISN'T NULL OR BLOCKED*/
If (CallbackNumber.length() == 0) Then
True
Goto Prompt for Callback Number    ===========SEPARATE SECTION OF CODE
False
Goto Confirm Callback
/* CONFIRM CALLBACK NUMBER AND PROMPT CALLER WITH OPTIONS */
Confirm Callback:
promptCallbackNumber = Create Generated Prompt telephone.number (CallbackNumber)
promptCallbackConfirmCallerID = Create Container Prompt Concatenation (promptCallbackConfirmPrefix1 + promptCallbackNumber + promptCallbackConfirmSuffix)
Menu (--Triggering Contact--, promptCallbackConfirmCallerID)
Accept & Continue
/* NOW PREPEND ANY PSTN ACCESS CODE TO 10-DIGIT NUMBERS LEAVE INTERNAL 4-DIGIT NUMBERS AS IS. NO INTERNATIONAL CALLBACKS FOR NOW*/
If (CallbackNumber.length() == 10) Then
True
Set CallbackNumber = "91" + CallbackNumber
Goto Leave Callback Message
False
Goto Leave Callback Message
If you need more help just let me know. I can't share the whole script for now as It has quite a lot of development notes. But this should get you on the right track.

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