CR2008 unable to connect to Cisco CCX Historical Database (7.1) Vista PC.

Does anybody already have experiance with CR2800 connection to Cisco Historical Database?
I configured according cisco admin guide, which is based on CR XI.
Client DSN config. using SQL Server <IP address of Unified CCX server>\CRSSQL.
Default Port 1433. Default database: db-cra
Then creating a new connection using MS OLE DB Provider for ODBC Driver
Selecting the before created DSN name.
After clicking Finisth the following error message occurs:
Failed to open connection
Details: ADO Error Code 0x80004005
Source: Microsoft OLE DB Provider for ODBC Drivers
Description: Microsoft ODBC SQL Server Driver TCP/IP Sockets SQL
Server does not exist or access denied
SQL State: 08001
Native Error: 17 Database Vendor Code: 17
Thanks for a feedback

Hi Don
This advice helped me a lot! Thank you for your help!
The CR2008 connection to CCX Database could be done successfull.
It might be a helpfull info for others with a similar problem:
Creating a DSN according "Cisco Unified Contact Center Express Historical Reporting Administrator and Devolper Guide 7.0(1)"
(Wich is based on Crystal Report XI).
With the following exeption:
In Step Creating Custom Reports , Befor you Begin, copy files from Cisco CCX Historical Reports folder on Cisco CCX HR client system to C:\Program Files\Business Objects\Crystal Reports 11 folder has to change to:
copy files from Cisco CCX Historical Reports folder on Cisco CCX HR client system to C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86.
The file crw32.exe resides in this folder and not in the folder explained in the Cisco Guide.
Therefore the shorcut to crw32.exe properties, explained in the Cisco guide, has to be as follows:
"C:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\win32_x86\launchHRC.exe" crw32.exe
(Quotation marks included, blank between launchHRC.exe" and crw32.exe.
With this shortcut CR 2008 will start together with Cisco Historical Report Appl. on CCX server.
Starting only 2008 will result in the following error message:
Login failed.
Details: ADO Error Code: 0x80004005
Source: Microsoft OLE DB Provider for ODBC Drivers
Description: [Microsoft][ODBC SQL Server Driver]Cannot generate SSPI
context
SQL State: S1000
As explained in the Cisco Guide after creating a DNS the test will fail by clicking Test Data Source.

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Message was edited by:
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This is what Excel displays as a sum for same daily values:
Thanks so much for the help you can provide

The "Cisco Unified CCX Historical Reports Scheduler" sits in my startup folder but seems like it doesn't "run" at startup. So I ran a "test":
- Manually right-clicked the "Cisco Unified CCX Historical Reports Scheduler" icon in the startup folder and chose "Run as Administrator"
I didn't log off or reboot PC and the reports are running again. I checked the "properties" of the icon and I did make sure it was already set to "Run this program as an Administrator" under the "Compatibility" tab.
Not sure why it's not working...
Thank you for any help you can provide....

The time showing on Cisco Unified CCX Historical Reportsare not correct

Hello,
Issue: The time showing on the Historical Reports are not correct
Error message/issue description:
While comparing the recorded calls from QM Management Destop system to the reporting system the timings on the historical reports appear to be at least an hour behind. Can these be synced to show the same times
Thanks !!
Shridhar Reddy

Hi Shridhar,
The time zone displayed in the report is either UTC or local time zone, based on the TIMEZONE settings in hrcconfig.ini. You can also change the time zone for each report as shown in the procedure.
Note: When a report shows date and time information for an event or an activity in the report data, that date and time is based on the TIMEZONE configuration in hrcconfig.ini.
The Start and End time is also based on the TIMEZONE configuration in hrcconfig.ini.
The difference between the server time and the selected time zone is displayed within parentheses beside the Start and End time.
The report generated time displayed at the bottom of the report is the local time of the HR client machine.
To change the time zone for a particular report, follow these steps:
Procedure:
Step 1: In the Unified CCX Historical Reports main window, choose the report settings that you want.
Step 2: Choose the Settings menu.
Note: You notice the check mark beside the Use UTC Time Zone for Reports menu option. This depends on the configuration in hrcconfig.ini.
If UTC time zone (value 1) is configured, the check mark is displayed. If local time zone (value 0 - Default) is configured, the check mark is not displayed. For more details, refer The hrcConfig.ini Configuration File, page 2-13.
Step 3Click Use UTC Time Zone for Reports to select or unselect the option manually.
Please refer the section "The hrcConfig.ini Configuration File" from page 33 onwards in the below link,
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/uccx85hrug.pdf
Also please refer the below thread for changing time zone.
https://supportforums.cisco.com/thread/2145833?tstart=0
Hope it helps.
Anand
Pls rate helpful posts !!

CR2008 unable to connect to Cisco CCX Historical Database (7.1) Vista PC.

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