Crash: ID: 6db3244b-003c-437c-ae9b-ac4262130301 Signature: d3d11.dll@0xe6314 01-Mar-2013 23:53
I am running firefox on windows 7 64-bit
Firefox started crashing this morning after a windows update yesterday/last night 27-Feb-2013 (USA time). The updates installed:
* Platform Update for Windows 7 x64-Edition (KB2670838), Installation date: 27-Feb-2013 22:16
* Security Update for Windows 7 for x64-based Systems (KB2799494), Installation date: 14-Feb-2013 12:01
It is unlikely that the 14-Feb update was a problem as I was happily able to run Firefox until I rebooted.
After my trouble and many many crashed. I tried to install the v21 Aurora -- same failures. I went back to v19 again with a clean install. But some how both installs remembered add-ins.
I think deleted the folders and installed v18 -- Same persistent crash behaviour.
Finally for this bug report. I rebooted, checked everythign is not installed. Deleted the firefox folders. I then emptied the recycle bin. I rebooted and ran chkdisk to establish that it wasn't some disk problem,
After reboot I reinstalled the v18 download (this error report's version) with out the maintenance program.
* Firefox Setup 18.0b7.exe
There are no add-ins except programmatic ones:
* zonealarm
* bytecode optomiser
* feedback
See troubleshooting installation information below.
Safe mode appears to function, so my guess something else must happen. ZoneAlarm hasn't been updated recently. It worked last night (which incidentally was the 28-Feb here in Australia).
As a clean install, you can't get a clearer picture than that, that here is a problem that should NOT happen. Of if it 'does' happen -- It should not happen IN THIS WAY.
For example, safe mode or some intermediate debugging mode should allow me to select add-ins one by one to enable and to test that way which one is going kaput.
Secondly. I didn't have the internet on when I started FireFox. Deliberately because I know some add-in will get updated when Firefox begins and I didn't want that.
I didn't install the maintenance program for two reasons. One is it might update something before I'd had a chance to do tests -- As it turned out Firefox crashes immediately. So there were no other tests to undertake. The second reason is that the installer doesn't ask for a path folder to install the maintenance program. I think that's an oversight.
That's all ... my email is [email protected]
Please send a comment if you know what the problem is. I'm now two days behind so I won't be too much help as an experimental subject. Ask all the same I'm happy to install a patch or test a fix, or run a diagnostic script, etc. Just it may not come back immediately.
Cheers,
Will
Heya,
if you can get a Firefox window open, go to Tools > Options. Click the Advanced tab, select General, then uncheck ''Use hardware acceleration when available'' and click OK.
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<Computer>SQL01.xxxxxx.xxx</Computer>
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