Crash on Publish

I've been having a great deal of trouble lately when
publishing my movies. After the swf file has been created and
captivate is supposed to update the cp file, Captivate shuts down
completely. Now it has gotten worse, where my last movie will not
open. Captivate acts like it's opening it (progress bar advances),
but then it goes back to the main menu. When I try to close
Captivate, it prompts me to save the file. If I click yes, it hangs
up. If I click No, then it shuts down. When I open a new project
and try to import the slides from the crashed movie, it will open
the movie and show the slides, but each one shows to import to
slide 1 and it is ghosted so I can't change it. I tried importing a
single slide and again it acts like it is importing, but the slide
never appears in the list. I tried searching for this issue in the
forums, but couldn't find anyone else that had this problem.

I have a somewhat similar problem. A captivate project that I
cannot open to edit.
The file name/path is not an issue as it is on a local drive,
is quite short and there are other projects in the same folder with
longer names that work.
One difference between this project and those others is that
the .cp file is quite large at around 10MB - the project is only
around 8 frames with audio.
It published fine originally (few days ago) and I can run the
.swf OK.
When I try to open it the loading timeline runs, there is no
complaint or error message but the project does not appear - we
stay at the captivate opening screen, the project file name appears
in the status bar and in the title bar but I cannot actually get to
it to view or edit.
When I try opening a blank project and importing it, the
import actually shows all the slides, lets me go through the
motions of importing one or all of them but again, nothing appears.
I guess that the project is corrupted somehow but I don't
want to have to start all over.
Does anyone have any ideas?
Regards, Peter

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Captivate crashes on publishing HTML5 output with a widget that uses "requires" tag in oam.xml

Has anyone else run into this problem?
I have an HTML5 widget that depends on certain (small) image files.
When I try to wrap those image files in the oam.xml file via the <requires> tag, the widget places on the Captivate stage just fine, but Captivate crashes on publish.
Remove the <requires> elements (but leave the empty tag) and it publishes just fine, but the images don't make it into the published folder.
Here is the oam.xml file:
<?xml version="1.0" encoding="UTF-8"?>
<widget name="PBEAWidget" id="com.iastate.widgets.PBEAWidget"
       spec="0.1b" jsClass='PBEAWidget' sandbox='true' width='180' height='30'
       xmlns="http://openajax.org/metadata">
    
<requires>
<require type="folder" src="assets/images"/>
</requires>
    
    <javascript src="js/PBEAWidget.js"/>
    
    <properties />
    <content type='fragment'>
    <![CDATA[
<div id="ConnectionDiv" style="display: inline-block; padding: 4px; vertical-align: center">
<img src="images/lights-02.png" id="statusLight" width="16" height="16" alt="Connection Status" style="position: absolute: left: 0; top: 0; margin-bottom: 2px; cursor: pointer"/>
</div>
<div id="FeedbackDiv" style="display: inline-block; padding: 2px 6px 0px 6px; height: 28px; border: solid 1px #fff; border-radius: 6px">
<img src="images/icons_01.png" id="createFeedback" width="24" height="24" alt="Write Feedback" style="cursor: pointer"/>
<img src="images/icons_02.png" id="finishFeedback" width="24" height="24" alt="Submit Feedback" style="cursor: pointer" />
</div>
<div id="PrintDiv" style="display: inline-block; padding: 3px 6px 0px 6px">
<img src="images/icons_03.png" id="printCourse" width="24" height="24" alt="Print Course" style="cursor: pointer" />
</div>
</div>
]]>
    </content>
</widget>

Hi
Can you please forward the file, or share it in a shared location, so that we can look into the issue?\
Thanks,
Mohana

Flash 8 crashes when publishing (Mac 10.3.9)

I've searched the forums and haven't found an instance that
is relevant enough to my situation.
Pretty basic, really. I have a registered version of Flash
and I go to publish. Not doing anything crazy with the publish
settings. The document I'm working on isn't immense or overly
complex, either.
It gets about 1/3 or 1/2 through publishing it, then crashes
(i.e., "The application Flash has unexpectedly quit.").
This is part of the message that my OS sends to Apple...
"Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0x0e8e8d9e"
What's all that about?
From what I've read, Flash is a bit buggy (hit & miss)
with this whole crashing thing.
Anybody have any links or idears on how to get this fixed (or
at least working better/more reliably)?
I've repaired permissions, run Onyx (i.e., deleted system
cache, etc. etc.), restarted, updated, repaired permissions,
restarted. . .
In a pickle...
Can some kind soul help me out? I hate pickles...
Thanks,
-j

Well, I talked to Adobe support last night for about an hour
and this is the scoop. Evidently, I was only having problems with
one of my documents. I was able to successfully publish a different
document. I was also able to save it, too. This document, however,
was much simpler than the one I was having problems with.
In my troublesome document, I had imported some .swf
animations that I had exported from ImageReady. I didn't realize
that Flash creates a .swf library symbol,
and two library instances of
each frame (a bitmap and a movieclip symbol).
I realized that I had many, many duplicates and duplicates of
duplicates. My document had become ridiculously huge (~227MB). I
deleted all those instances, re-imported the .swf file and got my
file size down to about 77MB. I was now able to save my document,
but I still couldn't publish it.
So, the support guy told me to go into "Publish Settings",
click on the "Formats" tab and deselect "HTML". Click the publish
button at the bottom of the dialogue window and presto! It
published (albeit without the HTML file).
That's about where it ended. The support guy couldn't figure
out why this document was crashing Flash when trying to publish
both the .swf
and .html files. He recommended a work-around of creating
the HTML file in Dreamweaver. I had already been hand-coding the
html file as a work-around, so that's where we left it.
So, this is what I learned:
1. Repair permissions, run Onyx & clear your system cache
(don't have Onyx for 10.3.x? You can download the
zip
file. You need admin access. Be careful with it, you can screw
up your computer. Be conservative with the settings. Use at your
own risk).
if this doesn't solve it, then:
2. Make sure you're up-to-date on your system software, Flash
software, and Flash player. Repair permissions again after updating
any software.
if this doesn't solve it, then:
3. Go to Users > username > Library > Application
Support > Macromedia and rename the Flash 8 folder as "Flash 8
old". Flash will create a new folder when you load it (it's an app
preference folder). You may delete "Flash 8 old" if this solution
doesn't end up really screwing things up (or you can delete it if
it fixes your problem). If this solution does end up creating
problems (or if you had certain settings you just can't lose),
delete the new "Flash 8" folder and rename "Flash 8 old" to "Flash
8".
If it still doesn't work, re-evaluate your .fla:
4. Limit the size and complexity of your .fla (delete
superfuous library instances)
5. Library instances can become corrupt, leading to a crash
(delete suspect ones, re-create them)
6. Fonts can become corrupt, leading to a crash (validate
your fonts)
7. Importing .swf files into your .fla file is iffy, due to
different compression(?) settings. This could be the culprit in my
circumstance. I may try doing a loadmovie deal on it at some
point... when I figure out where/when it could be loaded in the
background.
7. Publish your .fla without the .html document.
If all else fails and your Flash app just ain't workin', here
are instructions for uninstalling the studio (and it appears,
individual applications):
Studio TechNote
8f101099
Hope this helps!
Keywords: Flash crashes when I try to publish crash crashes
crashing keeps crashing keep crashing Flash crashes on publish
Flash stalls-out when saving stalled stalling

Flash CS3 Crashes on Publish

Anyone else getting crashes with their Adobe apps in OS X
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The application iweb quite unexpectedly. The problem may have been caused by the FTPKit Plug-in.
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OT

Crashed While Publishing - No Site, Space Taken

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Mine too
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Flash CC crashes after publishing iOS app + publish settings are not being saved to file

I have two issues:
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2. My Publish Settings are not being saved
1. Flash CC crashes every time I publish an iOS app
Since yesterday Flash CC keeps crashing right after I publish an iOS app. The app is published correctly though. I tried everything from restarting my MAC, reinstalling Flash, removing the folder "Flash CC 2014" inside Application Support/Adobe. But all this did not work.
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reset your preferences -
after effects: http://helpx.adobe.com/after-effects/using/preferences.html
dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign: https://forums.adobe.com/thread/526990
photoshop: https://forums.adobe.com/thread/375776
photoshop elements: http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

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Adobe have had this for a week now and still no resolution
other than making me re-install the whole thing.
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I'm also getting the ill-fated publish/crash bug after having
published a Flash file numerous times. I've also done a complete
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Have a very visible client who absolutely needs the site
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Hello,
I am attempting to publish my Framemaker 10 doc in Robohelp 9. When I click publish, RoboHelp launches, and then quickly crashes while it says it's "loading components".
Both products are part of the TechComm Suite.
Anyway, it doesn't matter if I choose HTML Help, Adobe Air, WebHelp, for Flashhelp...this problem surfaces in exactly the same way.
The installation and output folders are all located on my local machine.
I can go to my Robohelp project and import my FM Book and get it to generate from there, but the problem with this approach is that it imports all of the xref references with each TOC entry, so this is unusable and impractical to edit by hand.
Is there an error log saved somewhere, so I can get more details on when exactly the application is crashing?

Not sure what you mean if you go into RH and import it – that’s basically what publishing is doing in FM. Have you set up a project and saved off the setting in the .isf file first? I believe you need to do that before the publish option really works.

IWeb crashes on Publish

When I go to publish, either into .mac, or a folder iWeb crashes. When I go to use the inspector, iWeb crashes... What gives? I used it once before and it was fine, that was about 6 wks ago.
I need it to get a site up for my sister's wedding today.
HELP!
MAcBookPro 15", 2gbrm,10.4.x Mac OS X (10.4.6)

The the following sampling of things that have been suggested in the past. Any one of these things might help, since there are so many reasons why this might be happening.
1. Delete your iWeb preferences file at
Users/yourname/library/Preferences/com.apple.iWeb.plist
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3. Restart your computer.
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This is not due to any particular file; many of my large projects run into this problem.
This is probably not due to a particular slide since all the projects freeze at 70% and I can publish each slide group in its own project without any trouble.
The projects are straightforward demonstrations; no quizzing.
Scouring the net I've had trouble finding a resolution to the problem. I use Captivate 5.0.3.631
Hoping for ideas. Thanks for reading
-Patrick
PS.
I've tried:
> In publish dialog "Advanced Options", to enable "force re-publish all the slides"
> In Preferences > "SWF Size and Quality", to disable "Advanced Project Compression"
> In Preferences > "SWF Size and Quality", to disable "Compress SWF File"
> In Preferences > "SWF Size and Quality", to enable "Compress Full Motion Recording SWF file"
> to remove the slide groups and leave the slides ungrouped
> In Publish dialog, to publish as .f4v instead of swf
> to hide all the slides in a slide group in order to reduce the publish SWF to 200 or 250 slides.
None of these have worked.

Vikranth --
Through process of elimination, I have found the offending slide -- Slide 55 in the Captivate 5 version, which incorporates several fill-in-the-blank questions. When I hide that one slide, everything previews and/or publishes as it should. I had my colleague test her original Captivate 4 version in Captivate 4, and that slide worked just fine (it is however a slightly later slide number) -- the entire project previewed as expected. I then had her import her orginal file into Captivate 5 and do the same thing, and it crashed for her as well.
So, it must be something about the way that particular slide is setup that screws up somehow in the conversion from a Captivate 4 file to a Captivate 5 file. I'll just handle that question differently to fix the issue at hand, but do you have any idea why this problem might have occured in the first place? It seems that the patch didn't correct this situation as it corrected most of the other Captivate 4 to Captivate 5 issues.
Thanks to everyone for their help. I had to play detective and isolate the issue, and haven't solved it, but at least now I have a starting point to try and do the slide in a different way to work around the issue.

Flash CS5.5 crashing on publish

Hello,
I have used Flash CS4 for a while and I recently purchased CS5.5 so I could develop IPhone Apps. I signed up as a developer and got my certificate and provisioning profile and I am trying to follow tutorials to publish a simple iphone app and get it on my phone but Flash CS5.5 crashes every time during the publish phase. It says publishing 1:20 remaining and usually with about 25 seconds left it freezes up and crashes. I am on running flash on a macbook pro. Any ideas?
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Did you get all the latest updates?
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Flash Professional CS5.5 crashes while publishing for iOS

Greetings,
I'm having the same problem as is detailed in the forum post below from March 8th:
http://forums.adobe.com/thread/972499
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http://help.adobe.com/en_US/as3/iphone/WS789ea67d3e73a8b2-240138de1243a7725e7-7ffc.html
I sent a crash report to adobe, which I could duplicate if that helps.
Any help with this would be greatly appreciated
Thanks,
Jeremy

Hi,
There could be an issue with your latest Java Runtime Environment. Could you please uninstall your current JRE and try install a version prior to that?.
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IWeb 08 keeps crashing while publishing to a FOLDER

Been searching the forum regarding the constant iWeb issues when trying to publish. My initial problem was a rss site error when I tried to publish my blog to my .mac account. After an hour with Apple support, the problem seemed to fix itself.
Now my new problem: After I have created a few new pages on my website, iWeb 08 crashes while trying to publish to a folder. My site domain is on a different server than my .mac blog; so I have to use Transmit to update my site. For some reason, iWeb 08 freezes while publishing to a folder. I thought maybe it was due to the Google AdSense additions, but even after I deleted the pages, recreated the pages without the ad box, it repeats the same error.
Now, I have not added any content other than a text box (no cut or paste).
Any ideas? Is this just a glitch in iWeb that will be fixed in a later update? Very frustrating.

I have a very similar problem. Sometimes when I try to publish my website to a folder iWeb 08 freezes while exporting the Blog Summary page. ... at least that's what the statusbar says. Somebody else in this forum said that one should do the usual things (repair volume/permissions, do a restart) and referenced to a macfixit article for which you need a subscription (which I don't have).
So I did everything he wrote and even ran the maintainance scripts. After creating a new blog entry publishing worked a few times. Now that I changed my last entry 2 or 3 times and always published the site successfuly to a folder, publishing freezes again at the summary page.
When I get home from work I will try to repair the volume again (last time there was aminor volume header error). Running the maintainance scripts, rebooting and creating a new entry didn't work so far.
PS: I don't use AdSense... all I habe is one google map, a youtube video and a few java scripts and iframes on several pages. The entries that I added/changed before publishing froze only containes text and pictures.
Message was edited by: mleich

Adobe Captivate crashes after publishing to mp4

I have read several of the discussion threads and tried things but it hasn't helped yet. Sometimes the publishing works but MANY times Captivate crashes. Here is the event viewer information of my last crash. I read in one of the threads that this might help someone to figure it out.
Message 1 (error message)
Faulting application name: AdobeCaptivate.exe, version: 5.5.0.257, time stamp: 0x4db56069
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b8f
Exception code: 0xc0000374
Fault offset: 0x000ce6c3
Faulting process id: 0x1e44
Faulting application start time: 0x01cdd893843faab3
Faulting application path: C:\Program Files (x86)\Adobe\Adobe Captivate 5.5\AdobeCaptivate.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: d967f783-4486-11e2-8328-d0df9aa57a1a
Message 2 (information message:
Fault bucket 2811503758, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: AdobeCaptivate.exe
P2: 5.5.0.257
P3: 4db56069
P4: StackHash_5d2b
P5: 6.1.7601.17725
P6: 4ec49b8f
P7: c0000374
P8: 000ce6c3
P9:
P10:
Attached files:
C:\Users\Angela\AppData\Local\Temp\WER70CC.tmp.WERInternalMetadata.xml
These files may be available here:
C:\Users\Angela\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_AdobeCaptivate. e_2de121f3449f9ee8f829157b6c0b4d78f48bc16_1a428813
Analysis symbol:
Rechecking for solution: 0
Report Id: d967f783-4486-11e2-8328-d0df9aa57a1a
Report Status: 0

I am experiencing the same problem; however i'm on a MAC OSX 10.9.4 running Captivate v6.0.2.325
Steps to reproduce the crash on my system:
1) open the .cptx
2) File, Publish
3) in the Publish window, click Media
3) Select Type: MP4 Video(*.mp4)
4) I select the folder to publish the mp4
5) Select Preset: Custom
6) Check boxed "Copy Preset values and customize"
7) Profile: Main
8) Level: 41
9) Bitrate Encoding: VBR, 1 Pass
10) Target Bitrate: 2
11) Max Bitrate: 4
12) Advanced Options: Force republish all the slides and Scalable HTML content - ARE NOT CHECKED
I un-installed Captivate and re-installed but still I am having this crash issue every time I try to publish in mp4 format.
Can you please provide any help or assistance here.
Cheers

Crash on Publish

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