Create Contact Type in Create Customer contact screen of collections mgt

Hi All,
Can anyone please let me know if its possible to create a new contact type ( Currently we have four default types (Outbound call / Inbound Call / Visit to Customer / Visit from Customer) in the FSCM collections management, in the create customer contact screen.
If its possible to create a new contact type, please let me know where to do that.
Thanks in advance.
Thanks
Krishna

You can add new contact types in the customizing table UDMV_CCT_TYPE.
With this you would be able to select the contact types you have
defined.
Please note that you can create entries in this table only with the
customer namespace i.e. prefix 'Z' to the contact type that you choose.
e.g. if you want to create a new entry in contact type say 'TEST' then
the entry in the customizing table should be as below:
Contact type | Name of contact type
Z03 | TEST
Another point to note here would be that for each entry that you create
in this table, the system displays 2 entries (1 for Inbound and 1 for
Outbound) in the contact type dropdown on the customer contact screen in the collection management system. This is as per the standard design
and it cant overridden.
Thanks
Krishna

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