Create Service Request with Multiple Choices

Dears,
I need to create Service Request to appear in the portal with Multiple Choices like blow
Mohamed Fawzi | http://fawzi.wordpress.com

Hi Mohamed.
I am sitting almost in the same sudation, I am designing a service request form in the portal and will be using multiple checkboxes for various new equipment aka desktop, laptop, mobile blah blah.
were you able to get multiple checkboxes to work in the portal, and if so, could you possibly share the solution. also if I may ask, can you have two or there checkboxes in the same row (next to each other), or only in a column?
thanks in advance

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Create service request with inbound email linked to it

Hi,
we are on CRM 7.0 and interaction center agents need to open and read inbound emails in the agent inbox and in some cases manually create Service Requests to which the email should be linked.
Is there any standard functionality to manually create a new Service Request with the inbound email linked to it or do we have to implement it with custom coding? (we have already used ERMS to automatically create Service Requests linked to emails, but in some scenarios agents need to create manually service requests linked to mails after reading the email in the inbox)
Thanks,
laura.

Hi Joaquin,
Thank you for answering. I already tried: I select the line with the email in the Inbox, I press Interact (the account is automatically recognized and I am asked to confirm it), I confirm the account and then I navigate to "Service Request" workcenter: a new Service Request is displayed, with the employee responsible and the customer automatically filled. However, I can see no data regarding any attached email in any of the Service Request tabs (even if I save or select "End").
After your answer, I tried the same procedure with the "Service Ticket" and noticed that the email is correctly displayed as an Interaction Record under the Business Content tab for the Service Ticket: since you confirmed that this should work also for Service Request, I guess there's something wrong in my customizing settings and now I will search for errors.
Thanks for your help.
Best regards,
Laura.

Create Service Request with Category Level4

Hi,
I am trying to create service request from Legacy system by calling SSC_SR_CREATE.
I am not sure on how to fill in the category level 4 data in IT_SERVICE_OS.
I have tried passing following fields in this structure.
SUBJECT_PROFILE
ASP_ID
CAT_ID
KATALOG_TYPE
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Plz Help!!!

Hi Joaquin,
Thank you for answering. I already tried: I select the line with the email in the Inbox, I press Interact (the account is automatically recognized and I am asked to confirm it), I confirm the account and then I navigate to "Service Request" workcenter: a new Service Request is displayed, with the employee responsible and the customer automatically filled. However, I can see no data regarding any attached email in any of the Service Request tabs (even if I save or select "End").
After your answer, I tried the same procedure with the "Service Ticket" and noticed that the email is correctly displayed as an Interaction Record under the Business Content tab for the Service Ticket: since you confirmed that this should work also for Service Request, I guess there's something wrong in my customizing settings and now I will search for errors.
Thanks for your help.
Best regards,
Laura.

Service contract with multiple validity period

Hi,
I am having a requirement where i need to create service contracts with multiple validities.
some contracts may have 1 year validity, some six months.
I already have a transaction type for contract which is having 1 year validity period assigned in its date profile.
can i use the same transaction to create contracts for 6 months???
Regards,
PePe

Hi,
Yes you can use the same transaction type for the other validity period. What you can do is when you create a service contract, it will automatically pick up the 1 year duration since you have defined that way. But you can write some enhancement in ORDER_SAVE Badi.
First you create a Z table and maintain the different durations (say based on your item) in a Z table.
For example,
item    duration(months)
100       6
200       12
300       18
400       24
So at the time of saving the contract, your Badi implementation will be triggered and there you can pick up relevant duration (say 6 months) based on the item entered in your contract. And once you get the duration, you can change the Contract End date accordingly and then it will be saved. This way you can get the Contract duration as per your requirement.
Hope it HELPS...
Regards,
Shailesh Jadhav

I created a form with Single Choice fields, 4 days with times listed. But, I want the user to only be able to choose one time, and the time chosen to be unavailable for other users. How do I do this?

I created a form with Single Choice fields, 4 days with times listed. But, I want the user to only be able to choose one time, and the time chosen to be unavailable for other users. How do I do this? I have 4 blocks of Single Choice fields in order for the summary page to give me each day in the final report. But, I need the user to be able to make a selection of any day and time and that apointment to no longer be available to future users when they log in. Plus, when the user clicks on the time, they are unable to change their mind and choose another time. Here's the link if you want to see what I'm talking about: 2015-2016 Workload Apportionment Review

I'm afraid not. It's not rocket science but you need to do some coding.
You'll need to find a script (php) and save it to your local site folder. Then reference the script in your form's action attribute like so.
<form action="path/form-to-email-script.php" >
The input fields in your HTML form need to exactly match the script variables.
I'm assuming you're hosted on a Linux server which uses PHP code. Linux servers are also case sensitive, so upper case names are not the same as lower case names. It's usually best to use all lower case names in your form and script to avoid confusion.
Related Links:
Formm@ailer PHP from DB Masters
http://dbmasters.net/index.php?id=4
Tectite
http://www.tectite.com/formmailpage.php
If this is all a bit beyond your skill set, look at:
Wufoo.com (on-line form service)
http://wufoo.com/
Nancy O.

Service Request with Object Reference filled-out automatically

Hi CRM experts,
I'm trying to understand how is possible (if exist a customizing way) to filled-out automatically the Reference Object of the Service Request.
Process steps:
First, I have to search for the Ibase component and confirm it; then I have to search for the Account related and confirm it also. Then I'd like to create the Service Request with the Account and the Ibase component filled-out automatically.
For the Account I solved the issue by assigning the Partner Function to the Business Transaction.
Any suggestions for the Ibase component?
Thanks in advance.
Best Regards,
Andrea.

Hi Andrea
Create a partner determination profile. You can use procedure 0with 0000032 to copy.
IMG > CRM > Basic Functions > Partner Processing > Define Partner Determination Procedure
Assign partner determination profile it to Installed base
IMG > CRM > Master Data > Installed Base > Assign Partner Determination Procedure to Installed Base Category
Check Account identification profile, it should have Auto search checked for ICCMP_IBASE main partner approach.
IMG > CRM > Interaction Center WebClient > Master Data > Define Account Identification Profiles
In IB52 assign Account to IBase as main partner.
Now when you search for IBase and confirm, it will automatically look for the Account assigned as main partner.
hope this helps
Rupesh

Using emails to create service requests in Service Manager 2012 R2

I have a portal form created and am able to direct the flow of service requests to the proper service request fulfillment view. I cannot see an obvious way to take in emails and create service requests, they always create incident requests. Any thoughts?

Service requests are meant to be a well defined process which is hard to achive with an email (because the sender can write anything). With that being said the
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Service Manager. Exchange Connector 3.0 contains bug fixes and the initial set of features, which includes the following capabilities:
Create incidents and service requests from email.
http://codebeaver.blogspot.dk/

GOS: create attachment sent by PI while creating Service Request Notificati

Hi Friends,
I am developing a custom FM which creates Service Request Notification(QMEL).
This FM will be called by PI with data using web services and gets back the results after execution of function module.
PI receives the attachments also from the other systems which should be sending to ECC to create the attachments also.
PI sends Filename, file type, file data text or binary which will be sent to FM to an internal table..
I am trying to use the internal table data to create attachments in the FM. I am stuck here.
Are there any thoughts how I should get data from PI to ECC to achieve the functionality??
I appreciate if anyone gives me an idea how to proceed?
Regards,
Satya Denduluri.

Hi,
did you try business object SOFM ( transaction SWO1 ) ? It offers a lot of methods around attachments, documents.
Regards
Dirk

GOS: create attachment sent by PI while creating Service Request

Hi Friends,
I am developing a custom FM which creates Service Request Notification(QMEL).
This FM will be called by PI with data using web services and gets back the results after execution of function module.
PI receives the attachments also from the other systems which should be sending to ECC to create the attachments also.
PI sends Filename, file type, file data text or binary which will be sent to FM to an internal table..
I am trying to use the internal table data to create attachments in the FM. I am stuck here.
Are there any thoughts how I should get data from PI to ECC to achieve the functionality??
I appreciate if anyone gives me an idea how to proceed?
Regards,
Satya Denduluri.
GOS: create attachment sent by PI while creating Service Request

Hi,
did you try business object SOFM ( transaction SWO1 ) ? It offers a lot of methods around attachments, documents.
Regards
Dirk

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I want to call open Service Request form(Form:CSXSRISR) with details of incident number already loaded.
I am trying to pass parameters like request_id, p_incident_id ,... When the form opens it says no such parameter is there. Is there any way to open a create service request form with the service request loaded for the incident number we pass

Hi Joaquin,
Thank you for answering. I already tried: I select the line with the email in the Inbox, I press Interact (the account is automatically recognized and I am asked to confirm it), I confirm the account and then I navigate to "Service Request" workcenter: a new Service Request is displayed, with the employee responsible and the customer automatically filled. However, I can see no data regarding any attached email in any of the Service Request tabs (even if I save or select "End").
After your answer, I tried the same procedure with the "Service Ticket" and noticed that the email is correctly displayed as an Interaction Record under the Business Content tab for the Service Ticket: since you confirmed that this should work also for Service Request, I guess there's something wrong in my customizing settings and now I will search for errors.
Thanks for your help.
Best regards,
Laura.

ISupport - Create Service Request HTML form

Hello,
Is there a way to view the query executed by the Create Service Request html form? I need to view the query executed to fetch the Contact Information when creating a Service Request.
TIA

You get the sql trace by using the following steps
Login to the application Now switch to the System Administrator Responsibility
1. Navigate to - Profile - System
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3. Beside the "User" checkbox, use the LOV to select the user whose activity you need to trace
4. In the "Profile" field, enter the following profile and click the <Find> button:
'Initialization SQL Statement - Custom'
5. In the "System Profile Values" form, enter the following in the User Field: (This is one line and all single quotes)
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6. DO NOT SAVE THE PROFILE YET
7. In another browser window, login as the user you are going to trace and prepare to reproduce the problem
8. Once you are ready to reproduce the problem, go back to the Applications Forms and Save the profile change
9. Reproduce the problem
10. Back in the Applications form, set profile to null so it does not trace anymore and Save the change
11. The trace will be located in the user_dump_dest. To find location run the following in SQL*Plus:
select value from v$parameter where name = 'user_dump_dest';
12. The trace file will have current date/time and can be identified with the word OracleSupport in it.

Not able to create service requests in E-Service

HI all,
I am unable to create service requests in the e-service scenario, after i enter all the data and press save button, it says that number is null.
There is no dump in the crm system.
I am able to create the same service request in CRM system and also can see these transactions in search list of e-service, but cant view them.
its giving an error message "An error occurred. The action that you requested could not be performed"
Regards,
Karunakar.

When i tried through DBCA it hanged...
through oradim it the posted error was appearing
I have all the privileges as i logged in as domain admin.
Oradim says it cannot create but the service has been created in services.msc but when i start the service the posted error message was appearing on the Eventlog

How can i create excel sheet with multiple tabs using utl file?

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Jaggy,
I gave you the most suitable answer on your own thread yesterday
Re: How to Generating Excel workbook with multiple worksheets

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a file.
It create an additional version of the item which is not desired. Also I am not able find a way to attach multiple files in a go. Following is the code I am using.
createitem.executeAsync({
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method: "POST",
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binaryStringRequestBody: true,
body: fileContent,
success: fnsuccess,
error: fnerror
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Thanks Mahesh for the reply and post you share it was useful.
But this does not solve the core of the issue. You are uploading attachments after creation of item and multiple files are being attached in loop. This is kind of iterative update to an existing item with attachments. This will end up creating multiple versions.
What I am trying to achieve is to create an item along with multiple attachments in a go. No item updates further to attach a file.
Please suggest how this can be done in one go. SharePoint does it when one creates an item with multiple attachment.
Thanks for your reply.

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Hi,
1. Create a value node in your context name Table and set its cardinality to 0:n
2. Create 2 value attributes within the Table node name value1 and value2
3. Goto Outline view> Right click on TransparentUIContainer>Apply Template> Select Table>mark the node Table and it's attributes.
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Create Service Request with Multiple Choices

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