Create solution in database getting error in service desk

Dear All,
Creating solution in database in using tcode :-crm_dno_monitor i m grtting following error .
Note
The following error text was processed in the system FCS : The ABAP/4 Open SQL array insert results in duplicate database records. records in the data base.
The error occurred on the application server solman_FCS_00 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: ISMV_POST_SYMP of program SAPLISMV
Function: ISMV_GENERATE_SYMPTOM of program SAPLISMV
Form: GENERATE_SYMPTOM of program SAPLISMB
Form: POST_SYMPTOM of program SAPLISMB
Form: %_PROCESS_P_O_C of program SAPMSSY0
Form: %_COMMIT of program SAPMSSY0
Method: CREATE_SDB_SYM_SOL of program CL_SDK_SDB_NOTIFICATION=======CP
Method: SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
Method: IF_COMPONENTCONTROLLER~SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
Method: ONACTIONBTN_SAVE of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
I check the trace log w0 log its giving this error.
  ABAP Program SAPLISMV                                .
Source LISMVU01                                 Line 13.
Error Code SAPSQL_ARRAY_INSERT_DUPREC.
Module  $Id: //bas/700_REL/src/krn/runt/absapsql.c#11 $ SAP.
Function HandleRsqlErrors Line 782.
RABAX: level LEV_RX_STDERR completed.
RABAX: level LEV_RX_RFC_ERROR entered.
RABAX: level LEV_RX_RFC_ERROR completed.
RABAX: level LEV_RX_RFC_CLOSE entered.
RABAX: level LEV_RX_RFC_CLOSE completed.
RABAX: level LEV_RX_IMC_ERROR entered.
RABAX: level LEV_RX_IMC_ERROR completed.
RABAX: level LEV_RX_DATASET_CLOSE entered.
RABAX: level LEV_RX_DATASET_CLOSE completed.
RABAX: level LEV_RX_RESET_SHMLOCKS entered.
RABAX: level LEV_RX_RESET_SHMLOCKS completed.
RABAX: level LEV_RX_ERROR_SAVE entered.
RABAX: level LEV_RX_ERROR_SAVE completed.
RABAX: level LEV_RX_ERROR_TPDA entered.
RABAX: level LEV_RX_ERROR_TPDA completed.
RABAX: level LEV_RX_PXA_RELEASE_RUDI entered.
RABAX: level LEV_RX_PXA_RELEASE_RUDI completed.
RABAX: level LEV_RX_LIVE_CACHE_CLEANUP entered.
RABAX: level LEV_RX_LIVE_CACHE_CLEANUP completed.
RABAX: level LEV_RX_END entered.
RABAX: level LEV_RX_END completed.
Regards
Ashok

Dear Ashok,
Kindly please review the following notes :
1124452 - Dump in ISMV_POST_SYMP during problem/solution-creation
1002299 - Missing Customizing data in SAF, Part II
They should help resolve the issue.
Regards
Amit

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