Error on Service Desk Configuration

HI,
While configuring Solman 4.0 for service desk(sp9 patch level). i am getting error
"Because of error 513, no message was created in Support Desk System". in satellite server.
I already config below thing in system:
No. range in Solman
BCOS_CUST table entry
BACK RFC in Satellite with user having Role to create Msg in solman.but in sprocheck number range for service desk messageSLF1--goto-details-on transaction numebring i gave int.No.Range No-1,when iam giving Ext.No.Range NO-2 its not taking.
guide me for to resolve the error.
Thanku

Hi,
You need to check several things.
For example sppfcadm ' in the notif_create, set parameter to SLFN or your customized transaction type.
For
You need the follwing role.
SAP_SUPPDESK_CREATE
SAP_SV_FDB_NOTIF_BC_CREATE
After that please check the following authorization objects in the
PFCG:
SAP_SV_FDB_NOTIF_BC_CREATE
Cross-application Authorization Objects
- Follow-Up Functions for Notifications
   Notification Type: SLF1 (Assign the value SLF1!!!!)
SAP_SUPPDESK_CREATE
CRM component:
- CRM Component
   Authorization Object CRM Order - Visibility in Org. Model
    Business Transaction Type: SLFN (this was missing)!!!!
                                     you have to maintain the SLFN.
You also need to check you rfc connection 'NONE' to create a basic notification.
If this still can not work.Please search note for 513 error. It's a common error.
By the way , sp9 is too low. If you'd like , you can upgrade to SP17.
Best regards,

Similar Messages

Error in Service desk message

Hi
I am facing one error in Service desk related to message text .
Some of the characters of message entered by the customer is getting truncated when we see the message details in the transaction data tab in the service desk. Due to this we are not getting the full description of the support message.
Is any note is available for this?
Best regards
Sarang

Hi
Please find the reply in Bold :
What Sol Man release are you workin on?
SAP Solution Manager 4.0
What kind of characters get truncated?
General message characters (English alphabets)... is this because of length constraint?
Are you working on a unicode system?
Yes
Does this happen while creating messages from a satellite system or from within Sol Man?
When user creates messge in SAP ECC 6.0 , then the sme of the last characters of each row gets truncated.
Best regards
Sarang

Service desk configuration for solution manager

hi this ,
sudheer i have configured the service desk configuration on my solution manager system with all satellite system, i have mapped all business partners in my satellite systems to solution manager , and also iam able to see all messages are send by business partners using DSWP transaction, but how to see reply from solution manager sytem to satellite system ( message inbox of satellite system)
can any body tell the configuration of satellite system to see reply message from solution manager ?
thanks and regards
sudheerkoppala@ g ma il .com

>
sudheer koppala wrote:
> sudheer i have configured the service desk configuration on my solution manager system with all satellite system, i have mapped all business partners in my satellite systems to solution manager , and also iam able to see all messages are send by business partners using DSWP transaction, but how to see reply from solution manager sytem to satellite system ( message inbox of satellite system)
> can any body tell the configuration of satellite system to see reply message from solution manager ?
There is no "message inbox" in satellite systems, but you can use the SAP Solution Manager to have a central access to all reported messages.
Configure Work Center "Incident Management" in SAP Solution Manager and grant access for message reporters.
See answers to similar question in accessing the service desk message from satellite system
Best regards,
Ruediger

Service Desk Configuration (Raising message from R3 system)

Hi,
I want to configure my R3 system, so that when I create a support Message it is reflected in Solution Manager.
I have done the following steps, in R3 system
1) Use transaction SM30 and modify BCOS_CUST table.
Entries in this table are
Col 1: OSS_MSG
Col 2: W
Col 3: SOLUTION_MANAGER (Not sure, what is the right entry for this column)
Col 4: CUST620
Col 5: 1.0
I am confused over the entry for Col 3:
In some postings I have seen that the value is SM_<sysid>CLNT<client>_TRUSTED, so assuming my Solution Manager SID is SL3 and Client is 100, the value for Col3 must be
SM_SL3_CLNT100_TRUSTED
Is the above assumption right?
2) Is it necessary to make entries for RFC destination in my R3 system using transaction SM59.
Also while creating the RFC Connection using transaction SM59 in the R3 system, it asks about the type of connection.
Which type of the connection, should be chosed.
Type :: Short text
I :: Connection to application server with same database
3 :: Connection to R/3 System
2 :: Connection to R/2 System
T :: Start an external program via TCP/IP
L :: Reference entry (refers to another destination)
S :: Start an external program via SNA or APPC
X :: RFC via special ABAP/4 driver routines
M :: CMC connection
H :: HTTP Connection to R/3 System
G :: HTTP Connection to External Server
Hope you can help..
Regards,
Vikas

Hi,
The third one is RFC destination which is a way of linking two systems providing there ip and login credentials.
When you create RFC in sm59 tcode you have to provide ip address and login credentials and a name,This name you have to provide in se11 bcos_cust table third field.
You have to create an R/3 or abap connection.check this for creating rfc connection.
http://help.sap.com/saphelp_nw04/helpdata/en/26/64f62cfa8911d386e70000e82011b8/content.htm
Check the following .
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
in short first of all go to tcode sm59 create a r/3 connection to your server and provide a name to it.
secondly go to bcos_cust table and provide this name in the third field.
Please reward points if it helps.
Message was edited by:
Prakhar Saxena

Prblem Service Desk configuration in Solution Manager 4.0

Hi All,
Here I have done the configuration of Service Desk in Solution Manager 4.0 by using the document which I have for release 3.2. However I have face some problem in Step Initially create and Assign the Satellite Systems as iBase C and Manually create and Assign the Satellite Systems as iBase Co .So I exclude above mention step. But still I am able to create the support message from Satellite Systems.
So can please let me know whether it will work fine in upcoming time or Do I need to test my Service Desk configuration for same.
Moreover please let me know how to test Service Desk configuration for real time environment.
Following are the step and problem which I face while doing the Service desk configuration.
STEP 1 #Initially Create and Assign the Satellite Systems as iBase C
To be able to use the Service Desk and Change Request scenarios in SAP Solution Manager, you need to define the Installed Base (iBase). An iBase component has to be created for each satellite system from which Service Desk messages will be sent to the SAP Solution Manager system.
The iBase components for the iBase structure SOL_MAN_DATA_REP (installation 1) can be created and assigned either automatically or manually. Note that these components and the assignments can only be created once automatically for every solution. To refresh your existing iBase data execute IMG activity Manually Create and Assign the Satellite Systems as iBase Components.
Requirements:-
You have defined your system landscape in the Solution Manager System Landscapes(transaction SMSY).
Activities:-
1. In transaction SOLUTION_MANAGER, open a solution.
2. Choose Operations -> Service Desk.
3. Choose Edit -> Initial Data Transfer for iBase.
The data is copied automatically. The iBase systems for the solution are automatically assigned to SOL_MAN_DATA_REP (installation "1"). An iBase component is created for each system installation number (which can be displayed by choosing System -> Status).
For each solution repeat these steps.
Problem in STEP1 :- I am not able to check the System  Status.
STEP 2 #Manually Create and Assign the Satellite Systems as iBase Co
In this IMG activity, you define the Installed Base (iBase) manually, i.e. for refreshing existing iBases after solutions have been changed.
An iBase component has to be created for each satellite system from which Service Desk messages will be sent to the SAP Solution Manager system.
Activities:-
1. In transaction Change Installed Base (IB52), use the input help (F4) to find the Installed Base with external ID SOL_MAN_DATA_REP.
2. Continue as follows:
 If SOL_MAN_DATA_REP does not exist:
a) Call transaction Create Installed Base (IB51).
b) Choose iBase Category 01 (Installed Base).
c) Choose Enter.
d) Specify the iBase header data in the iBase section.
e) Specify the external ID SOL_MAN_DATA_REP and enter a short description.
 If SOL_MAN_DATA_REP exists:
a) Choose iBase No. 1 (SOL_MAN_DATA_REP).
b) Choose the SAP WEB AS component.
3. To assign the systems as iBase components, go to the Text item tab.
Three components are included in the standard package.
4. Add all the satellite systems as text items to the table:
o Column Short text: Description of the system
o Column Identification: System ID, space, installation number
5. Save.
After changes have been made to a solution, repeat these steps to update system landscape data for iBase.
Note:-
Every system is only listed once in the iBases. That means a system is not listed in an iBase if it has been listed in another iBase before.
Problem in STEP2:- Here I am not able to find Text item tab as per point 3 .
STEP 3 # Assign Business Partners to iBase Components
You need to assign business partners to the new iBase components.
Activities:-
1. In transaction Change iBase (IB52), choose Goto -> Partner
2. Assign business partners with the following functions to the new iBase component systems:
o Administrator
o Key User
o Sold-to Party
3. Save.
4. Repeat these steps for each iBase component.
Problem in step3 :- In IB52 t-code screen there no any menu path like goto  partner
Thanks a lot,
Harshal

Hi Harshall,
You have to enter the value as 1 in Installed base field and then press enter.
You will be taken inside and then you will be able to see the Goto - Partner screen.
Hope this will help.
Please reward points suitably.
Regards,
Naresh.

Error creating Service Desk Message in Satellite System

Hi all
We have two satellite system from which I want to create a Support Message. With my current profile/role and can do it from one system and not from the other system. I get "Error in local message system, message xxx not complete". I dont think it is an Authotization fault, but not sure.
How should the Number ranges be setup for more than one satellite system?
Thanx
Jaco Snyman

Hi Tina
This was my answer in a previuos thread:
Hi all
I also struggled with this for 2 weeks. But the problem is fixed.
Do your "normal: config from the IMG and then:
1) Make sure that you have selected for the system NOT to check for the User in SolMan
tr: DNO_CUST04, Go to Detail, Select the field NO_USER_CHECK, "X", this is very important, otherwise you will have to create a username for everyone on the satellite system... far too timeconsuming.
2) In your satellite system under OSS_MSG: Col1:Application: OSS_MSG, Col2: + : W. Col3: RFC Destination: SM_"SOLMANRFC"_BACK. Col4: + : CUST620. COl5: + : 1.0
In the Solman side you maintain Col3 as "NONE".
3) Make sure that ALL users in the satellite system has the following roles: SAP_SUPPDESK_CREATE and SAP_SV_FDB_NOTIF_BC_ADMIN.
4) Make sure that you have TRUSTED RFC to and from your Satellite system and Solution Manager.
The main one to be sure of is: SAP_ALL for all SOLMANxxx user in the Solution Manager system for every satelite system, because the standard roles from SAP does not work.
This should have your Service Desk Messaging working.
Jaco Snyman

Service Desk configuration

Dear All,
I am in the middle of the configuration of SAP Service desk,
i am able to create message and message are going from Quality Server to Solution manager server fine,
here i can view the message,
i am unable to properly process the message, like how do i reply to the person who has created message in Quality server.
i am not seeing any change when i set the message status to Customer Action,
from where customer will view his or her message,
please clarify these points.
Regards,
Irfan.

Hi
Have already seen this how to guide for service desk for EHP1
https://websmp108.sap-ag.de/~sapdownload/011000358700000776062009E/Howto_ServiceDesk.pdf
Secondly you can check for security for access related stuff
https://websmp202.sap-ag.de/~form/sapnet?_SHORTKEY=00200797470000075728&_OBJECT=011000358700007187872005E
Hope it helps.
Regards
Prakhar

Solution manager service desk - configuration -pls help

Hi Forum,
I have completed basic configuration of service desk (solution manager 7.1) and able to realize things like create/process/confirm message and email notification after automatic support team determination (which works well based on component). However facing below issues and have few requirement.
1. Once the support team gets determined automaitcally based on component field 'Support Team' gets filled with a predeifined value which is obvious however furhter to that when i wish to change the 'Support Team' manually its grayed out i.e. i am not able to change it as it goes to non-edit mode. how to solve this issue?
2. In mail notification if message is raised from the satellite system or solution manager itself i am receiving the details of the system e.g. products installed and software components which makes message unneccesarily long. Can i configure system to produce e-mail noification without system info so that a notification can be kept short. (This is required as client needs to use service desk for internal purpose and not happy to see the system information as its increasing the length of the message)
3. While creating organizational structure in /nppoma_crm . i have created organizational unit/Support team/support employees..now in support team determination e-mail notification goes to the determined supoport team (to bp for which e-mail id is entered) however it doesnt goes to the employees mapped under support team as members (pls note bp for each member is maintained along with the e-mail id)
4. I would like to know the method used for automatic sold-to-party determination as like support team determination & is it possible to reset the number range as while test plenty of messages got created e.g. 8000000584/8000000585/8000000586 to be reset to 8000000001 again so client can start from 8000000001.
Please help by sharing your thought on this at earliest.
Regards,
Rupesh
Edited by: rupesh_modi12 on Dec 23, 2011 12:25 PM

Hi Jitu,
Thank you very much for sharing the links. However sad to say after succesful configuration still the issues mentioned below remains same :
1. Once the support team gets determined automaitcally based on component field 'Support Team' gets filled with a predeifined value which is obvious however furhter to that when i wish to change the 'Support Team' manually its grayed out i.e. i am not able to change it as it goes to non-edit mode. how to solve this issue?
2. In mail notification if message is raised from the satellite system or solution manager itself i am receiving the details of the system e.g. products installed and software components which makes message unneccesarily long. Can i configure system to produce e-mail noification without system info so that a notification can be kept short. (This is required as client needs to use service desk for internal purpose and not happy to see the system information as its increasing the length of the message)
3. While creating organizational structure in /nppoma_crm . i have created organizational unit/Support team/support employees..now in support team determination e-mail notification goes to the determined supoport team (to bp for which e-mail id is entered) however it doesnt goes to the employees mapped under support team as members (pls note bp for each member is maintained along with the e-mail id)
4. I would like to know the method used for automatic sold-to-party determination as like support team determination & is it possible to reset the number range as while test plenty of messages got created e.g. 8000000584/8000000585/8000000586 to be reset to 8000000001 again so client can start from 8000000001.
Regards,
Rupesh

Error in service desk while message processing.

Dear Basis Guru,
I have tried to configure the standarad servie desk scenario in solution manager 7.0 EHP1 stack 22.
         The end users are able to raise the message ( both without sap gui and from sap gui )
         Messages are properly getting routed to support teams.
         Message processesor is able to process the mesage ( can reply , can change the status of message ) from sap gui    only .
But message processor is not able to process the message without sap gui ( thorough web link ).
Link - http://solprodhml.hmldm.com:8003/sap/bc/webdynpro/sap/ags_workcenter?sap-client=113
When mssage processor try to change status or propiry through web link following error occurs .
The URL http://solprodhml.hmldm.com:8003/sap/bc/webdynpro/sap/ags_incident_trans was not called due to an error.
Note
The following error text was processed in the system HSP : Could not find attribute ATTR_00000001
The error occurred on the application server SOLPRODHML_HSP_03 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Method: IF_WD_CONTEXT_NODE_INFO~GET_ATTRIBUTE of program CL_WDR_CONTEXT_NODE_INFO======CP
Method: IF_WD_CONTEXT_ELEMENT~GET_ATTRIBUTE of program CL_WDR_CONTEXT_ELEMENT========CP
Method: UPDATE_BP_EVENT of program /1BCWDY/B33K1JXKX4WX14T8Y3RC==CP
Method: IF_WDR_VIEW_DELEGATE~WD_INVOKE_EVENT_HANDLER of program /1BCWDY/B33K1JXKX4WX14T8Y3RC==CP
Method: INVOKE_EVENTHANDLER of program CL_WDR_DELEGATING_VIEW========CP
Method: FIRE_EVENT of program CL_WDR_COMPONENT==============CP
Method: IFWDR_INTERNAL_API~RAISE_EVENT of program SAPLWDR_RG_PROXY_FACTORY
Method: IF_COMPONENTCONTROLLER~FIRE_UPDATE_BP_DETAIL_EVT of program /1BCWDY/B33K1JXKX4WX14T8Y3RC==CP
Method: REFRESH_ONE_ORDER_OBJECT of program /1BCWDY/B33K1JXKX4WX14T8Y3RC==CP
Method: IF_COMPONENTCONTROLLER~REFRESH_ONE_ORDER_OBJECT of program /1BCWDY/B33K1JXKX4WX14T8Y3RC==CP
In system st22 shows following dump : -
Runtime Errors         UNCAUGHT_EXCEPTION
Exception              CX_WD_CONTEXT
Client.............. 113
User................ "KPIT_PR2"
Language Key........ "E"
Transaction......... " "
Transactions ID..... "2A02CFE040A5F108B31F18A905457F24"
Program............. "CL_WDR_CONTEXT_NODE_INFO======CP"
Screen.............. "SAPMHTTP 0010"
Screen Line......... 2
Information on Caller ofr "HTTP" Connection:
Plug-in Type.......... "HTTP"
Caller IP............. "192.168.0.145"
Caller Port........... 8003
Universal Resource Id. "/sap/bc/webdynpro/sap/ags_incident_trans"
Please help
Thanks,
Rusi123

Hi
Please find the reply in Bold :
What Sol Man release are you workin on?
SAP Solution Manager 4.0
What kind of characters get truncated?
General message characters (English alphabets)... is this because of length constraint?
Are you working on a unicode system?
Yes
Does this happen while creating messages from a satellite system or from within Sol Man?
When user creates messge in SAP ECC 6.0 , then the sme of the last characters of each row gets truncated.
Best regards
Sarang

Service Desk (Configuration in R3 systems) [Number Range Issue]

Hi,
I am using Sol Man 3.2 version.
I have established the RFC connection between Sol Man and R3.
When I create a Support Message from R3 system, I am getting the below error
Error in Local Message System: For object DNO_NOTIF , number range interval 03 do Message was Not Created.
This is a case where there is a mismatch between the number range.
Is there any setting I have to do in the R3 system to enable the correct number range.?
Because, when I login to my Sol Man system and create a support message, I am able to create the support Message and I can see the message in Transaction Monitor.
I am unable to create support Message from R3 system.
Regards,
Vikas

Dear Vikas,
Please logon to your R/3 System which is configured in your Solution Manager Landsacpe.
Follow the below steps now
1. Run Transaction SM30.
2. Table Name "BCOS_CUST"
3. Maintain Entries as shown below ( column info )
 a. Appl - OSS_MSG
 b. + - W
 c. Dest. - SM_<SID>CLNT<Client#>_TRUSTED
 d. + - CUST620
 e. + - 1.0
4. Save the Entries
5. Click on Help Menu -> Create Support Message.
Now enter the appropriate information in the message window and click on send button.
Once you will get the notification of support message creation, logon to your solution manager system and run transaction crm_dno_monitor and check the support message.
I hope this info will help you to create message from your R/3 system to solution manager.
Thanks,
Avinash

Create solution in database getting error in service desk

Dear All,
Creating solution in database in using tcode :-crm_dno_monitor i m grtting following error .
Note
The following error text was processed in the system FCS : The ABAP/4 Open SQL array insert results in duplicate database records. records in the data base.
The error occurred on the application server solman_FCS_00 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Function: ISMV_POST_SYMP of program SAPLISMV
Function: ISMV_GENERATE_SYMPTOM of program SAPLISMV
Form: GENERATE_SYMPTOM of program SAPLISMB
Form: POST_SYMPTOM of program SAPLISMB
Form: %_PROCESS_P_O_C of program SAPMSSY0
Form: %_COMMIT of program SAPMSSY0
Method: CREATE_SDB_SYM_SOL of program CL_SDK_SDB_NOTIFICATION=======CP
Method: SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
Method: IF_COMPONENTCONTROLLER~SAVE_WORK of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
Method: ONACTIONBTN_SAVE of program /1BCWDY/87Q4WT7CHMIIT1OWR9O3==CP
I check the trace log w0 log its giving this error.
ABAP Program SAPLISMV .
Source LISMVU01 Line 13.
Error Code SAPSQL_ARRAY_INSERT_DUPREC.
Module $Id: //bas/700_REL/src/krn/runt/absapsql.c#11 $ SAP.
Function HandleRsqlErrors Line 782.
RABAX: level LEV_RX_STDERR completed.
RABAX: level LEV_RX_RFC_ERROR entered.
RABAX: level LEV_RX_RFC_ERROR completed.
RABAX: level LEV_RX_RFC_CLOSE entered.
RABAX: level LEV_RX_RFC_CLOSE completed.
RABAX: level LEV_RX_IMC_ERROR entered.
RABAX: level LEV_RX_IMC_ERROR completed.
RABAX: level LEV_RX_DATASET_CLOSE entered.
RABAX: level LEV_RX_DATASET_CLOSE completed.
RABAX: level LEV_RX_RESET_SHMLOCKS entered.
RABAX: level LEV_RX_RESET_SHMLOCKS completed.
RABAX: level LEV_RX_ERROR_SAVE entered.
RABAX: level LEV_RX_ERROR_SAVE completed.
RABAX: level LEV_RX_ERROR_TPDA entered.
RABAX: level LEV_RX_ERROR_TPDA completed.
RABAX: level LEV_RX_PXA_RELEASE_RUDI entered.
RABAX: level LEV_RX_PXA_RELEASE_RUDI completed.
RABAX: level LEV_RX_LIVE_CACHE_CLEANUP entered.
RABAX: level LEV_RX_LIVE_CACHE_CLEANUP completed.
RABAX: level LEV_RX_END entered.
RABAX: level LEV_RX_END completed.
Regards
Ashok

Dear Ashok,
Kindly please review the following notes :
1124452 - Dump in ISMV_POST_SYMP during problem/solution-creation
1002299 - Missing Customizing data in SAF, Part II
They should help resolve the issue.
Regards
Amit

Have you ever see such error in service desk crmd_order ?

Start of processing 'Individual receipt'

Hello Priyanka,
I have the same problem by using Service Ticket in SAP CRM 5.0.
Did you already solved this issue? If so, can you please provide the solution!?
How can I activate and check the transfer log?
Thanks and regards
Alex

Service Desk in Solutiion Manager 4.0

Hello,
I have problem with configuring Service Desk in Solman 4.0.
I have applied instructions from:
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
and also done several things described on SDN in other topics connected with solman service desk:
Defined Service Desk Destination in the Solution Manager
IBase components are installed
Business partners are created
RFC connections are defined
PROBLEM:
When I want to create message form satellite system (it's SRM) I have following error message:
"Error in local message system; message 008000000140 incomplete"
Please help me
Kind Regards,
Jarek

Hi there Jarek,
I am having now exactly the same problem; i didnt know i could find the messages in solman with DNOTIF transaction.
I could before create support messages from my satellite system, by using RFC BACK connection as log on screen, so the user was able to log on and the messages was succesfully created. Now I am trying to use this RFC connection as not log on screen, with an automatically generated user (with the RFC wizard from SMSY transaction in solman), and im getting same error as you.
I dont know if these are related, but if my explanation can help ypu, or someboday else who knows can help us please
Thanks a lot in advance
regards
katia.

Not able to see the Service Desk Message in "Solution_Manager"

Hi Gurus,
Can anyone help me solving my problem,
We are using Solution Manager 4.0, and want to implement service desk for our systems. I have configured the solution manager service desk and we are able to rise the message from satellite system to solution manager, but i am not able to see those messages in "solution_manager" transaction under service desk in solman, but those messages are reflecting in transaction code "dnotifwl" under "No Processer assigned" option of Personal selection>Notifications Tab.
Pease guide me to resolve the problem.
Thanks,
Krishna.J

Hi Nico Effenberger ,
Thanks for ur reply,
1.have not copied slfn to zslf but modified the entries of slf1 and using directly. When i try to copy either it is copying only the entries or saying Entry zslf does not exists in DNOC_TYPE_NOTIF.
2. I am having full authorisation sap_all, and sap_new for my system
3. yes i have created a slfn based on this slf1 messages.
It will be very helpfull if you could send me any doc related to solman service desk configuration you have done.
thanks & regards
Krishna Joish

Missing link to Service Desk Message in e-mailed attached HTM doc

When e-mailing a Service Desk Message, the receiver gets an e-mail with an attached HTM document. However, when opening the HTM document, the following is included:
Go to the following URL:
If the link is not to a valid server, log on to the SAP system and check the following object:
System:OPG
Client:030
BOR Object Type:BUS2000116
BOR Object Key:4A1E433AFCF5012CE10080000A98170D
However, the URL is missing.
I am curious as to what I missed in the configuration. I have combed through the forum on Service Desk configuration and have rechecked everything that was suggested in the forum; but I can't seem to find the piece that inserts the URL into the HTM document that gets attached to the e-mail when the service desk message is sent to a message processesor. I couldn't find an answer in service.sap.com.
We are using SAP SolMan 7.0 support pack 17
Any help will be appreciated.

Hello AP
Can you be more specific about what you mean by "check your default assignment for the message opening". Where do I check this, what should I be looking for? What t-code or SPRO area should I be checking?

Error on Service Desk Configuration

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