Creating a Business Service for Start/Stop Application Service in CCB 2.3.1

Question

Hi,
I'm in the process of creating a BPA script that invokes a Business Service to perform a Start/Stop for a given Account ID/Premise ID combination. The Business Service is using the base Application Service: Start Stop (CILCSSEP). I am moving the Account ID and Premise ID, along with the start date and requested by fields to the data area of the Business Service, prior to invoking it. When I invoke the Business Service via the BPA script, it throws the below error message... I'm at a loss because the BILL_ADDR_SRCE_FLG is being set to a default of "PREM" on the Business Service Schema:
A Bill Address Source is required on the address override record. Please enter a valid value.
One of these two is true:
1) The Bill Route Type on this record has a Bill Routing Method of 'Postall', or
2) The main customer on the Account has a Quote Route Type with a Quote Routing Method of 'Postal'.
In either case, the Bill Address Source must be populated with a valid value.
If you need support please supply the following info to system support:
Message number: 3, 59204
Business Service: CMSTARTSERVICE
Application Service: CILCSSEP
Schema:
<schema pageAction="fastChange">
<accountId mapField="ACCT_ID"/>
<df mapField="DEFAULT_FOR_FLG"/>
<startDate mapField="STRT_START_DT"/>
<startOption mapField="STRT_TYPE_FLG"/>
<premiseId mapField="STRT_PREM_ID"/>
<premAddress mapField="ADDRESS1"/>
<premCity mapField="CITY"/>
<startCisDiv mapField="STRT_CIS_DIVISION"/>
<startReqBy mapField="STRT_STRT_REQ_BY"/>
<bldStrtSaSw mapField="BUILD_START_SA_SW" default="true"/>
<accountIdtwo mapField="ACCT_ID2"/>
<mainCustPerId mapField="MAIN_CUST_PER_ID"/>
<billFrmtFlg mapField="BILL_RTE_TYPE_CD" default="POSTAL" private="true"/>
<billAddrSrcFlg mapField="BILL_ADDR_SRCE_FLG" default="PREM"/>
<billAddrSrcFlg2 mapField="BILL_ADDR_SRCE_FLG2" default="PREM"/>
<startStopTelephoneOverride type="list" mapList="OVRD_PHONE">
<accountId mapField="ACCT_ID"/>
<sequence mapField="SEQ_NUM"/>
<phoneType mapField="PHONE_TYPE_CD"/>
<internationalPrefix mapField="COUNTRY_CODE"/>
<phone mapField="PHONE"/>
<extension mapField="EXTENSION"/>
<version mapField="VERSION"/>
</startStopTelephoneOverride>
<startBtn mapField="ACTION_START_SW" default="true" private="true"/>
</schema>
I'm running CC&B 2.3.1 - Any help in pointing me in the right direction to get this working would be greatly appreciated, Thanks!
Regards,
Jack

Answer 1

Hi,
Can you try and do this transaction online and see if the error occurs as well? If so run it with traces on and check for the details just before the error is thrown. ( you can also switch on debug via the service call, but it may be easier to debug when doing this online. ) I am predicting this error will occur also when you do it online.
When you are using an Account with its main Person set up with BILL_ADDR_SRC_FLG as PREM you will need a valide PREM_ID on the CI_ACCT record for MAILING_PREM_ID and the premise needs to have a switch set to YES indicating it is a Mailing Address type Premise.
Good luck
Arjen