Creating Complaints/Returns from external reference for Billing Documents.

Hi Experts,
I have question regarding Creating Complaints/Returns from external reference.
My requirement is to fetch data for Billing Type, Billing Documents and other related from ECC system and to create Complaints/Returns using the same in Web UI.
Is there any SPRO configuration as such so that we can pinpoint to the ECC system where it should fetch the data or is there be a custom development involved for the Drop down lists in Web UI?
I know about the BADI CRM_COPY_BADI_EXTERN which is triggered when creating using reference, but I am not able to see where the method SEARCH_HELP_FOR_EXTERN_DOC or GET_SEARCH_HELP are triggered.
I have gone through many forums within SDN but not able to find any solution. Please help!
Regards,
Mahesh

Hi Ly,
I wouldn't be able to share the code with you, but I would ask you to check with the functional counterpart regarding the important fields that are to be copied.
What I did in my case is, based on the Billing document number passed from CRM in the RFC I hit the tables VBRK and VBRP for header and item data respectively.
For pricing I passed the relevant fields from KONV table (KSCHL, KWERT, KAWRT etc..)
For document flow VBFA.
For partner VBPA.
I faced issues only with pricing as there were many settings and pricing routine logic differences between CRM and ERP.
Regards,
Mahesh

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