Creating Custom Caption Set

I'm trying to create a custom caption set for Cap 5.  I created the 5 seperate bmp files and saved them to the Gallery, all properly named and added the information to the font .ini file.  When I open Captivate again the group is present for me to select except that the inside of the box is transparent and I want it to be white like in the .bmp I created in Photoshop.  The background of the .bmp I created is all grey, the box is white with an orange outline.  What am I missing?  I'm not clear on the upper left hand corner pixel things I've been reading, I was assuming since the entire background is grey that I wouldn't have any transparency issues.  Any help would be great.  Thanks.

I'm having this same problem, but my caption is all white except for the top left pixel. It's FFFFF9, while the rest of the pixels are straight FFFFFF. Unfortunately, that makes it rather difficult to display it on this white page! So I expanded the canvas and filled the canvas with gray. The gray area is not part of the caption itself.
Here's a view of it at 6400%. I used the magic wand to select only the pure white pixels--you can see that the upper left is a different color.
When the caption displays in the dropdown, its thumbnail is also transparent.
The weird thing is, a co-worker is using the caption successfully in Cap 5. She sent me the .bmp and .fcm files, and I saved them into my Gallery>Captions directory. I've tried closing and restarting Captivate, with no success.
I appreciate any suggestions that anyone has!

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