Creating environment in solution manager 4.0

I have been assigned to create a an environment within Solution Manager under Business Process however I do not know how to do this, can somebody please advice me on how to do this or refer me to the correct guide or CBT. Any help would be much appriciated

Hi
Check the help.sap.com portal on soulution manager. You will get all the related literatures on sol man.
regards,
Vinodh.

Similar Messages

ERROR while CREATING RFC FOR SOLUTION MANAGER DIAGNOSTICS

Dear all,
Hi,
I am configuring solution manager 7.0.
In SPRO>basic setting >operation>solution manager diagnostics > create RFC for solution manager diagnostics i am getting this error
program WEBADMIN not registerred.
can any one tell me how to register this program in sap gateway.
best regards
azeem

Hi Azeem,
Just before creating the rfc connection do this step.
Set-Up Solution Manager Connection to Solution Manager Diagn
Use
Check the connection to function Solution Manager Diagnostics.
Default Settings
The function Solution Manager Diagnostics is installed on the Java instance of the Solution Manager system by default.
Activities
If the default values are correct, save the settings.
To run the Solution Manager Diagnostics in another system, enter the required data and save.
Also check that your java is active.
Regards
Ashok

Is it feasible to create odataservice for Solution manager using UI5 technology?

Hi Experts,
Is it possible to create new odata service for solution manager, such as Viewing BPML(Business process master list).
If yes, kindly share the steps/way to achieve.
Regards,
Asmita Ranade

Julie,
same answer here which you already got in the two threads you opened on the MOS communities: No, not really since you want to do it in Answers. It *would* be possible in the RPD, but quite pointless to instantiate an RPD variable just to instantiate some literal code.

Creating support notification (Solution Manager) from Web UI SAP CRM

Hi,
We have integrated Solution Manager (SM) with SAP CRM.
Does SAP support has solution with support notification ?
How we can create support notification from Web UI SAP CRM ?
Denis.

Hi
There is a major change of inclusion of CRM ITSM in solman 7.1 that is why you might be confused.
Anyway let me explain
enter the tcode solman_workcenter in solman choose the incident management tab
now on the left side you can see an action for Create support message
thus clicking on it will open the browser for posting messages
(the same can be shared with end user for message posting )
further once posted it is accessible in this incident management tab for further processing and you get the status wise queries in overview.
hope its clear now
regards
prakhar

Create messages on Solutions manager system it self.

Hi ,
On our customer solutions manager system we don't have access to directly log messages via the solutions manager itself, but from the customers ECC (SAP production system)
When we select Help --> Create support message, we get the error "You dont have authorization to create a support message".
Would any one know how this restriction is made where you restrict users from logging messages directly on SM.
Its it a standard role with authorisation. If so please advise the role.
Thank you & regards,
Harshini.

Dear Harshini,
I dont know if in solution manager additonally a authorization is needed maybe you can ask one colleague by open a ticket under component SV-SMG* . For Service Marketplace your user id must have the authorization object" create sap customer message".
Best wishes,
Dragana Manojlovic
SMP TECH Senior Support Consultant II | AGS Primary Support | Global Support Center Austria
SAP Österreich GmbH | Lassallestrasse 7b | A-1021 Vienna | Austria

Backup and restore on solution manager in Windows

Dear Team,
I have one windows 2003 server in this 3 Harddisk Drive C , D , & E . In this solution manager and saprouter is installed.
Now I want to move all these installation and data in other system.So that these same think Proper run in other system.l
How I take the backup of old system and Restore in other new system.
Because in this BRTOOLS not running.
Whats is the process of take the backup and restore of solution manager in windows environment.
pooja

Hi,
Solution Manager is dual stack system (ABAP+JAVA). Please refer this useful system Copy guide [How to System Copy ABAP and JAVA|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/f055cbd0-97f1-2a10-c09a-907b811de000?quicklink=index&overridelayout=true] to get more detailed information.
You can use Database Independent or Database Specific method to perform such System Copy.
You can refer this useful document [Homogeneous-System-Copy-using-OnlineandOffline-ORACLE Backup|http://www.basisconsultant.com/component/remository/Sytem-Copy-Guides/Homogeneous-System-Copy-using-OnlineandOffline-Backup/] to get step by step details. In Database specific method you will have to create JAVA export also in ABAP+JAVA stacks system.
Regards,
Bhavik G. Shroff

Solution Manager in EP

Dear Experts,
I am facing 2 issues in relevant for solman in EP.
1) I have created Portal standard Component for (com.sap.portal.epsolman)(solution Manger) create support message from EP.
I have mentioned all connection properties. when I click on the submit button with short text and description the message was posted to solution manager system without any error. Where as when am try to post the message with attchment, system is throwing the error message
"Message was not created on SAP Solution Manager. Return code from RFCfunction call: 0"
2) I want to know is there any option where i can my solman ticket status in EP.?
Regards
Ashwini

Hello,
Could you please check whether there is a problem to create messages with attachments also from the Solution Manager itself, with the SAPGUI?
As for what you mention to view the message status, I guess that the only way is to have an URL point to a BSP or the issue management Work Center from the Solution Manager itself, and configure it so that the user can look at his own messages and see when they require his action. There is no specific EP iview that I can give you for users to follow their Service Desk support messages. I have seen the Solution Manager Work Centers or BSPs integrated in a portal, but not a special iview.
Best regards,
Miguel Ariñ

Expert Opionon on Landscape with Solution Manager 4

Hi Experts:
I would like your expert opinion of the following. (Points will be rewarded for all posts)
I have been tasked with setting up a DEMO environment involing Solution Manager 4 (SM4) , ECC 6.0 (ECC) and Business Intelligence 7 (BI7).
We would like this to be set up in such a way so that we could maximize Solution Manager and show its full functionality and capbility to our clients.
I was thinking of setting up the landscape in the following order.
3 Servers, OS: Windows, DB: MS SQL 2005
1. Setup SAP Transport Host (This will reside in SM4) This will be done as suggested in the SAP install guides.
2. Install SM4 through a Central Install (ABAP only System)
3. Post Install Activities (From SM4 Installation Guide)
4. Share the following in ECC (
SAPTRANSHOST\SAPMNT\trans.) and share it with SM4. (So, essentially ECC shares the same transport directory)
(I am not sure about the above step...please confirm here)
5. Install ECC through a Central Install (ABAP only System)
6. Post Install Activities (From ECC Installation Guide)
7. Share the following in BI7 (
SAPTRANSHOST\SAPMNT\trans.) and share it with SM4. (So, essentially BI7 shares the same transport directory as ECC and SM4)
(I am not sure about the above step...please confirm here)
8. Install BI7 through a Central Install (ABAP only System)
6. Post Install Activities (From BI7 Installation Guide)
I do realize that we also need EP7 for BI7, but that is being planned for release 2, the client is only interested BW lite at the moment.
Please feel free to critque the above and offer all alternatives.
Thanks!
I owe my SAP Basis Career to this site as I have learned so much here. Again, Points will be rewarded.

Hello Imran,
I will answer in your text...
I have been tasked with setting up a DEMO environment involing Solution Manager 4 (SM4) , ECC 6.0 (ECC) and Business Intelligence 7 (BI7).
-->Exactly with escenario? Implementation scenario, monitoring, Change request management, service desk???
We would like this to be set up in such a way so that we could maximize Solution Manager and show its full functionality and capbility to our clients.
-->OK! all scenarios
I was thinking of setting up the landscape in the following order.
3 Servers, OS: Windows, DB: MS SQL 2005
1. Setup SAP Transport Host (This will reside in SM4) This will be done as suggested in the SAP install guides.
2. Install SM4 through a Central Install (ABAP only System)
--->NOT possible, solman 4.0 has only one installation possibility, ABAP+J2EE
3. Post Install Activities (From SM4 Installation Guide)
4. Share the following in ECC (
SAPTRANSHOSTSAPMNT rans.) and share it with SM4. (So, essentially ECC shares the same transport directory)
(I am not sure about the above step...please confirm here)
---> You don´t need to share the trans folder for any solman scenario
5. Install ECC through a Central Install (ABAP only System)
6. Post Install Activities (From ECC Installation Guide)
-->ok
7. Share the following in BI7 (
SAPTRANSHOSTSAPMNT rans.) and share it with SM4. (So, essentially BI7 shares the same transport directory as ECC and SM4)
(I am not sure about the above step...please confirm here)
->Please don´t do it!!!
8. Install BI7 through a Central Install (ABAP only System)
6. Post Install Activities (From BI7 Installation Guide)
->Ok
I do realize that we also need EP7 for BI7, but that is being planned for release 2, the client is only interested BW lite at the moment.
-> With this two satellites, ECC and BI7 you work in Implementation scenario defining a Implementation project
->Also monitoring scenario and service desk will be cover
-->For change request scenario still you need to have at least two client in each satellite to be able to test the scenario
The transports managed by the solman must be done as always between roles
DEV->QUA->PRD of the same product release
Hope this helps,
Dolores

CATT's and Solution Manager 3.2

Hi, i'm implementing SAP ECC 5.0 with SolManager 3,2.
In the SOLAR02 transaction, in the "test case" tab of a process step, i want to assign a Test Case of type "CATT";
Is it possible to assign a CATT already created in the Solution manager instance? I mean, i dont want to assign or create a CATT from another system.
Thanks in advance!

Thank You Jonathan!
I already tried that, but the only objects i could set centrally for saving in the SolManager system are:
1. eCATT test configuration
2. Manual test cases
I could not assign standard CATT's to be saved centrally in the SolManager.
I do not know if this is a std feature (and CATT's could not be assigned to be saved centrally) or if i'm doing something wrong. Any help is most welcomed.
Thanks for your help.
Regards,

Solution Manager key for ERP upgrade for the same system ID on a different

Hi there,
We have migrated our R/3 DEV system (4.7) running on Windows 2003 to 64 bit and copied existing system using system copy for testing ECC 6.0 upgrades. Both the DEV systems, with the same system id, will be available for a short period. However, the new system, which also has same system id i.e DEV is not created in the Solution Manager landscape, as the system id with the same name already exists. Both the systems are created in SLD.
Can anyone clarify whether i can create the license key from the existing DEV system and use the same key for upgrade of DEV system running on different server? If not I will have to delete the current DEV system and create new DEV system running on 64 bit.
Thanks in advance,
Regards
Chandu

Hi,
You cannot use the old solman key as systems are on different server.
I think you have to delete the old Dev system and then generate new solman key.
Thanks
Sunny

Where to upload test case results in SAP Solution Manager?

Hi Experts,
I am new to test management module in SAP Solution Manager. I need to know where to upload test case results in sap solution manager.
Please provide screenshots on how to upload test results.
Regards,
Sanjana

Hi Sanjan,
let me provide you some more information.
First of all you create a SAP Solution Manager Project in Transaction SOLAR_PROJECT_ADMIN. I think this should be no problem. After creating the Project, make sure that the tap "Test Cases" is switched on in this project. The tap "Test Cases" is the tap below "Project Standards".
Go to transaction "solar02" and choose your created project. Find the tap "Test Cases" and upload a sample file. Please note that the configuration structure of this project can be configured in solar01 (Business Blueprint). There are many settings you can choose in a project regarding ti your requirements. Try to find them out! :-)
In transaction Test Plan Management (STWB_2) you can choose all relevant test cases you uploaded in your project and generate Test Packages which are mapped to your choosen Testers.
In Transaction stwb_work you will see the testers workbench.
Best regrads
J.Eichner

Connection between Solution Manager Testing und Test Workbench

Hello,
I have Problems understanding the connection between the test organization in the solution manager and the test workbench in the corresponding sap system.
The documentation says that the Solution Manager reuses the test workbench functionality. It is not clear for me how this connection works. In the solution manager you define test cases in the configuration of the project. When you create a test plan in the solution manager you can use the testcases of the project. But when you execute the testcases you do it in the corresponding sap system where the transaction of the test case is. Does this mean that the test cases und test plans that you create in the solution manager are transported to the target sap system? If this is true, when is the transport taking place?
Thanks a lot!
Regards, Lars.

Hi Lars,
I think you are confused with solution manager and tools like QTP.
The difference between solution manager and QTP/ECATTT is the eCATT or QTP are used for creating the test scripts or the test cases but solution manager is used for storing all types scripts centrally.
It means say you have manual test scripts eCATT and Ext QTP scripts lying on the R/3 servers but from solution manager you can create a project comprises of all the scenario and linked test cases of various type.
Now at a later time when you start testing a manager login to solution manager enter the test plan project name etc and can check what is the current status of the test
1. how much testing is completed
2. Who is the tester what is the test script where or on which testing took place etc
you can check my weblog to knw how to manage and perform testing via solution manager.
/people/community.user/blog/2006/12/07/organize-and-perform-testing-using-solution-manager
Please reward points for the same.

Blue printing and Test Management in Solution Manager

Hi All,
I have a few questions regarding projects in Solution Manager.
1) We currently have our test cases maintaned in an excel sheet. Is it possible to create same in Solution Manager?
2) Our blueprinting was done outside of Solman. To build the test cases do we have to carry out the blueprinting again? or can we just upload the documents?
This is my first time, therefore am a bit lost in this.
Thanks,
Savindi

Hi,
You can keep your test cases in excel sheets. In Solar02, in the test cases tab you'll be able to upload the test cases in xls format or create it.
Regarding the blueprint, there is no way to upload it or use the generated one. I would recommend you to set your whole project
in solution manager and generate the blueprint again.
Kind regards,
Fabricius

Can't create DataSource in BI engine within Solution Manager.

Hi Experts,
I am doing development in the BI Engine (BI 7.0) within Solution Manager GSB 100 for our client to do Capacity Planning on XI.
I have created all the BI Objects but I could not create Application Components and DataSources from Modeling -> DataSources.
Note: The Source System for BI is Solution Manager, so everything is done within GSB 100 (Solution Manager Development / Test environment).
Can anyone help me with this? Or do I have to go to RSO2 and create a Generic DataSource and then Activate it in RSA5 and Transfer from RSA6?
Your time in this regard is much appreciated.
Cheers,
Chandu

Hi
You should have Authorizations assigned to your Role for Creating Application Component.
Yes, you have to Create the Application Component for DS at RSO2 -- Activate the Same at RSo2 (Hope you know you can see only Standard BC at RSA5) -- Transfer the Same at RSA6..
You can Create the Application Component at InfoSources Area -- RSA12.
Hope it helps and clear
Edited by: Aduri on Jan 29, 2009 10:01 AM

Create a Support Message in Production system showing up in Solution Manage

Has anyone setup the link between creating a support message (under help) in a production system (like ECC) and SAP's Solution Manager.
I understand that it uses BADI SBCOS001 with the interface method PREPARE_FEEDBACK_BO, but when I try to run it, it tells me that Customizing for feedback functionality missing. What functionality is missing? And how to I correct this? And how do I ensure it shows in SAP Solution Manager under a solution or project?
Thanks
Paul

Hi Paul
The only way is to use the IMG. I have just completed this via the IMG info. BUT, it is not that simple.
Make sure your RFC's are trusted and that you have SAP ALL during config.
I hope this will help:
Setup Service Desk
Steps to follow while configuring support desk.
1) Implement the note 903587 .
2) Create all the relevant RFC objects in the satellite system and add the appropriate logical components using transaction SMSY.
3) Check all the objects in the table BCOS_CUST using transaction SM30.
Appl : OSS_MSG
+ :W
DEST :BACK RFC NAME (for solution manager system keep this field as 'NONE')
+ :CUST 620
+ :1.0.
*4) Check whether the BC sets are activated or not using the transaction SCPR20.If the BC sets are not activated then implement the note 898614.The steps to activate the BC sets are described below
4.1) Activate SOLMAN40_SDESK_BASICFUNC_000 BC Set.
4.2) Activate this in expert mode with option u201COverwrite everythingu201D.
4.3) Activation of the following components has to be done by replicating the previous steps
3.1) SOLMAN40_SDESK_TPI_ACT_AST_001
3.2) SOLMAN40_SDESK_ACTIONLOG_001
3.3) SOLMAN40_SDESK_ACT_ADVCLOSE_001
3.4) SOLMAN40_SDESK_TEXTTYPES_001
*Depends upon the number of inactive BC set objects that we have after the upgrade.
4.4) if the actions mentioned in 4.3 are not listed while executing the transaction SCPR20, then implement the note 898614.In the source client 000 of the solution manager system create a transport request using transaction SE09, unpack the file 'PIECELIST_SERVICE_DESK_INIT.ZIP' from the attachment of the note. Copy the contents of the file 'PIECELIST_SERVICE_DESK_INITIAL.TXT' to the transport request. And activate the actions. Use transaction SCC1 to import the transport request to the solution manager client. If any short dump occurs during the activation, implement the note 939116.
5) Check whether the number range is set correctly. If not set the number ranges of basic notification (ABA) and the support desk message (Service transaction SLFN).To be able to use the same number ranges for both message types, the internal number range for basic notification (ABA) must correspond to the external number range for the support desk message.
Number ranges for ABA notifications
5.1) create an internal and external number range using transaction DNO_NOTIF.
5.2) assign number range intervals to groups internal and external.
5.3) SLF1 is the internal number range group
5.4) SLF2 and SLF3 is the external number range interval
5.5) Use transaction DNO_CUST01 to assign message categories to the number range.
5.51) Go to transaction DNO_CUST01
5.52) From the GOTO menu select the menu item DETAILS
5.53) Now you can assign the number range of basis notification (ABA) into the notification type.
The number range for ABA notification is 12 characters in length and to make it compatible with the CRM service transaction insert 2 ZEROES at the beginning.
Number ranges for Support Desk notification
5.54) Use transaction CRMC_NR_RA_SERVICE, and define the internal and external number ranges. Intervals must correspond to the intervals of the basic notifications (ABA notification).
5.6) Then assign both the external and internal numbering
5.61) Go to SPRO and then to SAP Solution Manager
5.62) Then select General Settings and then select Transaction types
5.63) Select the transaction type SLFN and then select the menu item DETAILS from the GOTO menu.
5.64) In the Transaction Numbering block, assign the internal and external number range. The Number Range object should be CRM_SERVIC.
5.7) To view the priorities use transaction DNO_CUST01 and select the notification type as SLF1 and then select priorities from the left pane of the screen. The priorities of the first four cannot be deleted, but new priorities can be added.
6) Check the Action profiles for ABA Notifications (Action profiles are used for synchronization of ABA notification with the CRM Service transaction).
6.1) To check the action profiles use the transaction SPPFCADM and select the application type DNO_NOTIF then select u2018DEFINE ACTION PROFILE AND ACTIONSu2019.
6.2) Select the item u2018SLFN0001_STANDARD_DNOu2019 and then from the menu GOTO, select the menu item DETAILS.
7) The Action profile u2018SLFN0001_STANDARD_DNOu2019 has to be assigned to the message category SLF1 (ABA notifications) using the transaction DNO_CUST01.
8) The action profile for the support desk message can be set to u2018SLFN0001_ADVANCEDu2019.
8.1) From SPRO select SAP Solution Manager then Scenario Specific Settings.
8.2) Select the item Service Desk and then to general settings.
8.3) Execute the category u2018Define Transaction Typesu2019.
8.4) Select the transaction type as SLFN
8.5) From the GOTO menu select the menu item u2018DETAILSu2019 and assign the action profile as SLFN0001_ADVANCED .
9) Activate the partner/ Organization
9.1) Go to CRM->MASTER DATA->BUSINESS PARTNER->INTEGRATION BUSINESS PARTNER ORGANIZATION MANAGEMENT->SET UP INTEGRATION WITH ORGANIZATIONAL MANAGEMENT.
9.2)Find the entries starting with HRALX
HRALX-HRAC WITH VALUE 'X'.
HRALX-OBPON WITH VALUE 'ON'.
HRALX-PBPON u2018ONu2019.
HRALX-MSGRE u2013 u20180u2019.
9.3) If entries are not found create it.
10) Generate Business partner screens
10.1) Go to transaction BUSP.
10.2) Execute the report with the following parameters
CLIENT - Client in which business partners should be created (solution manager client)
APPLICATION OBJECT-
SCREEN - *
Generate all/ selected screens - All screens.
delete sub screen containers -
11) implement SAP note 450640.
11.1) Go to transaction SA38 and select the report CRM_MKTBP_ZCACL_UPDATE_30.
11.2) Execute it with test mode box unchecked.
If a new relationship is to be created then steps 12 and 13 has to be followed
12) To create a relationship category
12.1) Go to transaction BUBA
12.2) Select the entry CRMH00: Undefined relationship
12.3) click on copy
12.4) Rename CRMH00 to ZCRMH00.
12.5) CREATE A RELATIONSHIP CATEGORY.
IN GENERAL DATA FILL LIKE ' FROM BP1 : HAS THE ACTIVITY GROUP '.
' FROM BP2 : IS A PART OF ATTUNE
13) Add the relationship category to the support team partner function
13.1)Use SPRO
IMG GUIDE->SAP SOLUTION MANAGER->SCENARIO SPECIFIC SETTINGS->
-> SERVICE DESK->PARTNER DETERMINATION PROCEDURE->DEFINE PARTNER FUNCTION.
13.2) FIND THE PARTNER FUNCTION SLFN0003 (SUPPORT TEAM).
13.3) In the field relation ship category, Select the newly created relationship category and save.
14) Steps 12 and 13 should be repeated for various business partner types like sold-to-party, message processors if new relationship is to be created for the respective business partner types.
15) Create a new access sequence for the support team determination
15.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide ->
SAP Solution Manager -> Configuration ->
-> Scenario Specific Settings ->Service Desk -> Partner Determination Procedure ->
->Define Access Sequence
15.2) Click on New Entries
15.3) Define a new access sequence with sequence name as u2018Z001u2019 and description u2018NEW BP RELATIONSHIP ACTIVITY GROUPu2019
15.4) Create an new Individual Access with the following value:
u2022 Batch Seq: 10
u2022 Dialog Seq : 10
u2022 Source : Business Partner Relationship.
u2022 Detail on the source:
u2022 Partner Function : Reported By (CRM)
u2022 Mapping/restrictions
u2022 Flag Mapping/definition for partner being Searched
u2022 Partner Function in Source: Support Team (CRM).
Save it.
This Access Sequence will give us the Partner which has the relationship assigned
to the Support Team in the Reported By partner data.
16) Adapt the partner determination schema/Function
16.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide ->
SAP Solution Manager -> Scenario Specific Settings ->Service Desk ->
-> Partner Determination Procedure -> Define Partner Determination Procedure.
16.2) The two options to adapt partner determination schema are
16.21) Adapt the standard Procedure (SLFN0001) or to create a new one by copying the standard one.
16.22) select the line starting with SLFN0001 or the newly created procedure.
16.23) Double Click on Partner Function in Procedure.
16.24) Select the Partner Function "Support Team", and click Details.
16.25) in the detail view only change the Partner Determination/access Sequence to
the one we've just created. Save your entry.
17) Create a root organizational model.
17.1) Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration-> Scenario Specific Settings ->Service Desk -> Organizational Model ->Create a Root Unit for Your Organizational Structure.
17.2) creating an organizational unit by entering the data in the BASIC DATA tab.
17.3) enter the organizational unit, the description and save it.
18) Create the support team organization
18.1) go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Scenario Specific Settings ->Service Desk -> Create Organizational Objects in the Organizational Structure. Or use transaction (PPOMA_CRM).
19) Create the business Partners.
19. 1) Key users- End user (Business Partner General) ,Address should be specified.
19.2) go to the transaction BP.
19.3) create a new Person, Select the role: Business Partner (Gen).
For Identification of the key user
19.31) click on the identification tab
19.32) enter a line in the identification number formatted as follows
IDTYPE : CRM001.
Identification number : <SID><INSTALL NUMBERS><CLIENT><USERNAME>
eg: USER NAME : USER1.
CLIENT : 100.
SID : ER1.
INSTALL NUMBER : 123456789.
IDENTIFICATION NUMBER : ER1 123456789 100 USER1.
20) Message Processors- Support Team members .
20.1) they should be created first as the users in the corresponding client of the solution manager.
20.2) As business partners they will have the role 'EMPLOYEE'.
20.3) Go to transaction BP .
20.4) Create New Person with the role employee.
20.5) In the Identification tab you should enter the user name in the employee data/User Name.
eg: username: proc1
enter proc1 in the field User name.
21) Organizational Business Partner- Organizational BPS have the same country in there main address tab. They should be created through the organizational model. Business partner corresponding to the root organization have the role 'SOLD TO PARTY'.
22) Assign the business partners (Message Processors) to the previously created support team.
22.1) Go to transaction PPOMA_CRM.
22.2) Select the support team 1.
22.3) Click on create
22.4) select position
22.5) call it 'MPROC_T1/Message Processors for team 1
22.6) Replicate it for the other support teams.
22.7) Select the position MPROC_T1/Message Processors for team1 and click assign,
choose owner/Business Partner find and select the business partner
22.8) Validate and Save it.
22.9) If the assignment of business partner is not possible then implement the note 1008656
Or 997009
23) Create the iBase component
23.1) IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings -> Standard Configuration of Basic Settings -> Solution Manager -> iBase -> Initially Create and Assign the Component Systems as iBase Components.
23.2) or use the transaction IB51 to create the installed base.
23.3) it is also possible to create the SOLUTION_MANAGER, select the solution and go to menu Edit -> Initial Data Transfer for iBase.
24)Assign Business Partners to iBase Components
IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Basic Settings
-> SAP Solution Manager System ->ServiceDesk-> iBase -> Assign Business Partners to iBase Components.
*--optional--
If you want to be able to assign the System Administrator: Go to the IMG: SAP Solution Manager Implementation Guide -> Customer Relationship Management -> Basic Function -> Partner Processing -> Define Partner Determination Procedure.
Select the entry "00000032 Installed Base/IBase" and double click on Partner Functions in Procedure.
Then copy the Entry "Contact Person (CRM)" to a new entry with the partner Function "System Administrator (CRM)" , save it.
Go back to transaction IB52, select a component, and Goto -> Partner, you should be able
now to assign the partner Function "System Administrator".
25) Assign the SAP Standard Role to the user. Message Creator should have the role : SAP_SUPPDESK_PROCESS.
26)Define the transaction variant for the message processors
Go to the following IMG Path: SAP Solution Manager Implementation Guide -> SAP Solution Manager -> Configuration -> Scenario Specific Settings ->Service Desk -> General Settings -> Specify User Selection Variant.
Here we will create variants for the central message processing transaction CRM_DNO_MONITOR.so that the user will have direct access to there dedicated message.
27) Go to transaction PFCG
27.1) Enter the role name as Z_MSG_PROCESSORS and choose single role.
27.2) Give a description Message Processor role and save it.
27.3) Go to the menu tab and choose add report
27.4) select the report type : ABAP Report
27.5) And in the report enter the report name as 'CRM_DNO_SERVICE_MONITOR'.
27.6) Enter the previously created variant.
27.7) flag the skip initial screen box.
27.8) flag the SAPGUI for windows.
27.9) Create a new transaction with tcode starting with Y or Z.
27.10)Display this transaction and check the values at the bottom of the screen
in the subscreen Default Values, you should have the following parameters:
u2022 D_SREPOVARI-REPORT = CRM_DNO_SERVICE_MONITOR
u2022 D_SREPOVARI-VARIANT = MY_TEAM_MSG
u2022 D_SREPOVARI-NOSELSCRN = X
And also all the user should have the correct role.

Creating environment in solution manager 4.0

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