Creating new e-mail sub account

I have been trying to create a new e-mail sub-account. I follow the instructions and then this message >
Sub Account Creation
Congratulations, your secondary account
(****@btinternet.com) is now created!
This username can now be used to access
BT Yahoo! Internet services and is also your email address.
Additionally,
to protect your identity, this profile - - was automatically created. More
Info
That is it nothing else happens and when I try to log in the sub account does not exist. I tried the BT chat line and all they did was confirm the sub account did not exist. Any suggestions
Solved!
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erin wrote:
Well looks like I have to give up as BT phone line help had no solution and neither did the web chat line, one chap did suggest to see if gmail would let you have the prefix for the e-mail, which it did.
Erin
Hi.
Can you pop back and edit the initial post in this thread to remove the email address ?
I've just created one, and the info says :-
"Congratulations, your sub-account ..."
which is slightly different wording to yours.
The "more info" item also shows as blank on my Firefox screen, though the source is pretty much all javascript, so could well be browser specific, or just bad coding.
However my sub account was fine (actually created 2).
Have you tried emailing the sub account to see if you get any bounce message ? It could be that the login problem is due to the issue that some people have to login to their accounts. It may start working after a few more days.
Have you tried more than once to add the same email address, and getting the "congratulations" message each time ?
http://www.andyweb.co.uk/shortcuts
http://www.andyweb.co.uk/pictures

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Solved!
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Hi,
Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
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0[160f140]: NextAuthStep()
0[160f140]: command did not succeed
0[160f140]: auth failure, setting password failed
0[160f140]: ERROR: 4005
Solved!
Go to Solution.

scuba_junkie wrote:
Hi,
Hope there is someone who can help me out with this email problem - I've tried everything I can think of and am still stuck!
I have a btinternet.com premium mail account. The primary account works fine, no problems at all.
I have a sub-account that also used to work fine, but since 9th September 2011 won't pick up email via POP3. I can log into it via webmail, I can post from Mozilla Thunderbird using SMTP, but when I try and pick up the mail via POP I get the following error message:
Sending of password did not succeed. Mail server pop.mail.yahoo.com responded 'Access to this service is not permitted'.
So, bearing in mind that I'm using the same mail client, the same server settings, the correct password (because I know it works with Webmail), the same firewall settings as the primary account which still works fine, is it reasonable to conclude that this is a BT Yahoo! server issue?
And if so, does anyone have any idea how to get it resolved? I got transferred to the Premium Mail Help Dept, who wanted to be granted remote access to the box and hung up on me when I refused to allow them.
Using the logging facility on Thunderbird, the crucial part of the handshake seems to be this bit:
Hi. Welcome to the forums.
Have you tried altering the server to mail.btinternet.com (which is the proper one to use) or maybe pop.mail.yahoo.co.uk
Have a look at my shortcuts (link below), option 12b - logging in with the sub account. It will tell you the product ID.
I've just tried pop.mail.yahoo.com and get the same message as you
http://www.andyweb.co.uk/shortcuts
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Re: Can't access e-mail sub-accounts " not recogni...

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Dave.
Solved!
Go to Solution.

Hi Dave_
Send us an email using the contac the mods link in my profile you can find it in the section 'About Me'.
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ElTel wrote:
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Creating new e-mail sub account

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