Creating PDF/A fails

Hi guys,
I've scanned a couple of documents, set my metadata and now I want to make the document a PDF/A. I go into Preflight, select "Convert to PDF/A-1a (sRGB)" and execute it on my PDFs, but almost all of them fail with errors similar to this:
<hits rule_id="RUL1478" severity="Error">
<hit type="TextFill" page="PAG137" llx="125.415" lly="112.16" urx="139.5" ury="135.974">
<textstate font_id="FNT711" current_font_size="14.0"></textstate>
</hit>
<hit type="TextFill" page="PAG145" llx="157.08" lly="722.78" urx="163.68" ury="741.491">
<textstate font_id="FNT675" current_font_size="11.0"></textstate>
</hit>
<hit type="TextFill" page="PAG208" llx="246.448" lly="481.94" urx="274.063" ury="500.651">
<textstate font_id="FNT972" current_font_size="11.0"></textstate>
</hit>
<hit type="TextFill" page="PAG208" llx="404.678" lly="481.94" urx="443.588" ury="500.651">
<textstate font_id="FNT972" current_font_size="11.0"></textstate>
</hit>
<hit type="TextFill" page="PAG208" llx="449.858" lly="481.94" urx="456.392" ury="500.651">
<textstate font_id="FNT972" current_font_size="11.0"></textstate>
</hit>
<hit type="TextFill" page="PAG234" llx="287.28" lly="524.06" urx="297.434" ury="542.771">
<textstate font_id="FNT1290" current_font_size="11.0"></textstate>
</hit>
</hits>
What does this tell me, and how can I fix this error?
Cheers
Nik

Missing glyph is what the name says - the PDF is trying to draw a glyph (text character from a font) that isn't actually embedded.

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http://i57.photobucket.com/albums/g223/daedalus42/adobe_weird_characters.png
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http://i57.photobucket.com/albums/g223/daedalus42/adobe_weird_port.png
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http://i57.photobucket.com/albums/g223/daedalus42/adobe_access_denied_01.png
http://i57.photobucket.com/albums/g223/daedalus42/adobe_access_denied_02.png
http://i57.photobucket.com/albums/g223/daedalus42/adobe_access_denied_03.png
http://i57.photobucket.com/albums/g223/daedalus42/adobe_access_denied_04.png
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Request failed and JRC Command failed to be undone
JRCAgent1 detected an exception: The table 'criminal_case' could not be found.
at com.crystaldecisions.reports.reportdefinition.datainterface.g.a(Unknown Source)
The xsd does validate the xml which contains a noNamespaceSchemaLocation pointer to the xsd.
The xml is the same data that was used to design the report on the NT box. This means that I see the same elements being byte streamed as were used to create the rpt file.
Is this as simple as I am running my webserver on Linux? I do see the connection attribute properties reference a Database DLL that is clearly windows based. What can I do?

So why develop a report if there is no data? I can only think that you have a bunch of static text, maybe an instruction page you want to publish? If so, you still need a data source, it can be a dummy source
<?xml version="1.0"?>
<ROOT/>
ie no data per se. BIP needs a source even if there is not data to merge.
Cheers
Tim

Can't create PDF from most MS Office files, or combine

After behaving nicely for months, Acrobat suddenly won't create PDFs, either from the Acrobat menu or (for most) from right-clicking in Explorer. If I try File> Create PDF> From File, the dialog says it's looking for 'all supported formats' but doesn't show any of the files in the folder (not even .TXTs). It'll create a PDF from the right-click menu in Explorer, for only a very a few file types (for example, .docx but not .doc), and it won't do a Combine Files, either from Explorer or from the program, for any filetypes (says 'cannot convert file' on all filetypes).
This worked fine up til today and I have the same setup at work (AA 9 Pro and Office 2010) where it works fine. Tried doing a 'Repair' but no change. Starting to panic here. What went south? Thanks for any clues!

I said to print as a check, not to forget PDF Maker. The print is a temporary work around while you resolve the issue, partiuclarly if you are under time pressure. With versions before AA9, PDF Maker was simply a front end for the printer and when the printer was checked things might fail. So you get some trouble shooting of where the problem is. If you do not want to troubleshoot to see if everything is broken, that is fine.
The updates and repairs are other steps to take. A reinstall is typically a last resort and should include deletion of the Acrobat folder and running a cleaner on the registry after the uninstall.
Generally, if the PDF Maker in WORD does not work, then none of the other options to right click and create a PDF or creating a PDF directly in WORD will not work either. The whole point is to trace down to what is the major problem. Often folks have problems because the PDF Maker is not being recognized in WORD and has to be activated, but you have the icon and that suggests things should work.
Your next step is to check the job settings file. Be sure you have access to the job settings file. You will usually get an error message if this access is denied for some reason and posting the error is helpful.

"Create PDF from scanner" causes Adobe 8.1 to crash

Can anyone help us repair Acrobat 8? Or upgrade/reinstall Acrobat 9? We've got WinXP, running SP 3.
When we moved our PC to our new office, the create PDF from scanner function quit working, and now makes the entire program crash. We can still create PDFs other ways, but from scanner isn't working - the "Acrobat Scan" dialog box opens, but after about 5-10 seconds, the crash window comes up. Repairing, updating, uninstalling, and reinstalling the software all fail. Here are the errors for each attempt:
Repairing: "Preparing to install" dialog pops up but immediately disappears and no further action takes place.
Updating: It attempts to install update to 8.1.4, and the process begins, but after 5-10 seconds quits with error dialog "The installation process has encountered a problem. Please choose from the following options:" with 3 choices - run again, stop and start later, or cancel and quit. Selecting "run update again" just causes the error dialog to come up again. The other 2 quit the install entirely.
Uninstalling (via add/remove programs) and reinstalling (via downloading the software from the Order ID site again) both fail independent of each other with the same error: “The installation source for this product is not available. Verify that the source exists and that you can access it.”
We do a lot of scanning to PDF's ... how can we fix this? There've been no other PC problems whatsoever, otherwise ...
My name is Scott Knowles, tech support guy for my sister's PC ... whose account this is.

The scanner is an all-in-one printer, in perfect working order otherwise. Good idea though - I tried scanning *outside* the Acrobat software ... that proved the scanner software *is* faulty ... I'll repair that. Thank you !

Acrobat 8.1 Crashing when creating PDF from webpage

www.sec.gov/Archives/edgar/data/910569/000091056909000016/form6-k15june09.htm
I have been trying to create a PDF from the above URL using Acrobat 8.1 using the "Create PDF from Web Page" function. The Download Status form opens and shows the progress as files are downloaded and converted. However Acrobat 8.1 always crashes before completing the task. Acrobat 5.0 successfully completes the task although the formatting leaves a lot to be desired but that's another issue.
I've tried various values for settings such as processing 1 level or getting entire site but the crash is consistent.
I have also tried a couple of other machines in the office with the same crashed result.
Can anybody suggest why Acrobat 8.1 would fail to render this URL into a PDF and what would cause it to crash so consistently? Is there an alternate method of creating a PDF from this URL aside from loading it into Word and printing to a PDF?
Any clues appreciated!

The problem is likely that the web page does not conform to standard HTML. AA8 crashed on me also. You can print the file from your browser. The only thing that would be missing would be the 3 links near the bottom and they are easy to add.

Acrobat 9 Quits When Create PDF from Scanner Selected

Hi. I wonder if anyone can advise please.
I have recently installed Acrobat 9 on my MacBook Pro and have plenty of RAM. However, I can "Create PDF from Scanner" just the once. After that, Acrobat quits when I select Scan or quits if I cancel the scan.
I have tried the following:
1. Troubleshoot System Errors & Freezes
2. New User account
3. Recreated Preferences
4. Booted from separate disk
5. Repaired disk permissions
6. Have no third party plug-ins installed
7. Have run Repair Acrobat
8. Changed Universal Access
9. Defragmented disk & repaired files
10. Safe Boot and reinstall Acrobat
Nothing has worked except when I clean install I can scan through Acrobat once.
I can scan from the scanner software - Lexmark 4850 - with a jpeg straight to Acrobat but want to try to solve the issue of scanning straight from the app.
Thanks for your help people.
Regards
Paul

After I discovered my problem of quitting after completing the scan of the first side of a 2-sided document and decided to go to Adobe for help, I should have known I was in real trouble after following their instructions for locating the Acrobat serial number. After bringing up the splash screen and clicking on it, instead of seeing the number the splash screen disappeared! So I had no option but to use the phone. Then their help person couldn't give me the serial number- he had to transfer me- and I chose to stay with him for help instead. He decided it was a conflict between the Acrobat & HP software and ended the help session.
I then did some on-line research and discovered others with the same problem, and came up with the comparison test with the Windows version. Adobe's phone system didn't recognize my Case #, but the second Help person said it worked fine. At that point, I got the feeling that I was in real trouble. After another hour going over the same ground and repeated denials that their software was at fault, the Helper refused my request that they do a Windows comparison test or send me a Windows version to test myself and promised to call me back with results of their "research". That call never came.
On the third call, again with the Case # unrecognized by the phone system, the Helper was even more unhelpful, probably after reading the record of the first two calls. He insisted on going back to the machine and over the same ground once again, and I ended the call.
I agree that the on line approach is better, and I may have to make a double call to get the serial number (neither of the two I have, each different on the case or on the CD worked) and try that if my request for a supervisor fails. Fortunately they are so incompetent that they can't track starting over.
I'm not a programmer, but have lots of varying experience with computers dating back to the first Atari-400. Since your Acrobat uses only the Twain driver component from your scanner software, the first place to look for a problem is in the Acrobat software, especially since the software doesn't run again after the first use without reinstalling, and the scanner continues to perform properly using it's installed software. The Windows comparison test such as Tim Whitfield was able to make, would clearly establish the Mac version of the Acrobat software to be at fault, but would still not resolve our problems. Unfortunately I hold out little hope for either you or I with Adobe, since neither their phone nor the online help has come up with a prior fix. This indicates a bug fix requirement, which for something like this looks to be a relatively long time in coming.

Can Acrobat Pro 9 create pdf forms that are readable by older versions of Reader?

I have just downloaded the Trial of Acrobat Pro 9, and my client now tells me they only have Acrobat 5, and can't open the pdf form I've made in 9. My form uses text fields and checkboxes, tooltips but no validation or calculation. Does anyone know if it is possible to save this form in a way that is backwards compatible with Acrobat 5?
Failing this, does anyone know what version of Pro I need in order to add fields and still allow v5 to open the files?
thanks!
- Thea

I did not read your original post carefully. As far as saving a form that is readable in AA5, AA5 should be able to read an AA9 form as long as you did not use any of the new fancy things in it. In the meantime, simply save the form using either Reduce File Size or PDF Optimize with the compatibility set to AA5 or AR5. That process will strip any special issues from the PDF I think. At least that is my assumption. I create PDFs that are AA5 compatible all the time by simply having the properties of the Adobe PDF printer set to AR5 compatibility. As far as the form feature, that is really just a matter of being sure you use features that are AA5 compatible as I have suggested and saving, possibly using one of the two options I have mentioned. In most cases, AR5 will be able to read it even if you do not save in that process, but do not get fancy in the structure.

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