Creating returns as a follow up of complaint
Hi guru's,
I have created a Complaint ( copy of CRMC) and as a follow up i created a returns document (copy of CRMR).
Now my query is " Is there a way to stop the creation of one more return of the same complaint line item ( To stop the dupliction)"
Currently the system is allowing as many returns documents as follow up of complain as possible.
Please reply ,
Thanks
Regards
Raj
Hi Shankar,
For Follow up of a Buisness Transaction there is no Restriction for Creation of a Single Follow up Transaction.
But if you need to Achieve the same as to restrict the Multiple Creation
You may use Action Defination & Condition as Follow up for Creation of Complaints
So when you Execute the Same the Action shall create a Complaint Order directly,
and set it to be Executed once in Action condition which will then Restrict your Complaint Creation to 1 Per order.
Hope it Answers your Queries...
Thanks and Regards,
RK.
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In VL02n->Extras->Delivery Output->Header
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Error while creating return order(Complaint) in IC web client
Hi SAP Experts,
I am getting following Error while creating return order(Complaint) in IC web client.
Error when processing your request
What has happened?
The URL http://sapcrd.comfort.com:8000/sap/bc/bsp/sap/crm_ic/default_delta.do was not called due to an error.
Note
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The error occurred on the application server sapcrd_CRD_00 and in the work process 2 .
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If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system CRD in transaction ST22.
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If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 330 -u: VORUSX -l: E -s: CRD -i: sapcrd_CRD_00 -w: 2 -d: 20080324 -t: 021723 -v: RABAX_STATE -e: RAISE_EXCEPTION
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Your SAP Internet Communication Framework Team
Maximum points will be awarded for useful information.
Thanks,
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I notice there is a Z class being called.
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Cheers,
cady. -
Error while creating Return order with reference to Complaint
Hi,
We are using Complaint Management in CRM Service. After creation of Complaint, we want to create Return Order that is going to replicate in R/3 .
We are able to create Return request in CRM as a follow up document. However we are not able to replicate the return order in R/3.
We have created Return Document type CRMR in R/3 with related Item Category REN assignment & corresponding number ranges assignment.
We facing problem, as this document is not getting replicated in R/3 & in Complaint, it shows message as "The document is being distributed at the moment, and therefore cannot be changed. The document will be ready for input once it has been distributed successfully.
In SMW01, it is showing as fully processed document. However in error segment it shows as error No upload into R/3" &"R/3 Adapter is called".
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Regards,
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Have you check & maintained middleware setting for document transfer
(tcode R3AC1). Check object SALESDOCUMENT and try maintain transaction
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Serial number copy functionality when creating return orders from standards
Hi all,
Serial number is not copying when i create return order from the standard orders in below scenario.
I implemented one BADI for copying Serial number to Sales order when doing Post goods receipt.
So after doing inbound delivery and PGR, serial number is copied to the sales order but when i create return order with reference to the Standard order Serial number is not copying.
When i go VA02 for standard order and selecting the technical objects then if i create the return order serial number is copying.
Please help me in the above issue.
I used the following logic to copy serial number from inbound delivery PGR.
UPDATING THE SERIAL NUMBER TO THE RESPECTINVE SALES ORDER LINE ITEMS
CALL FUNCTION 'SERNR_ADD_TO_AU'
EXPORTING
sernr = lwa_sernr-sernr
profile = 'NEOP'
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document = lwa_mseg-kdauf
item = lwa_mseg-kdpos
debitor = lwa_mseg-kunnr
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EXCEPTIONS
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Edited by: Rajesh Sanapala on Feb 16, 2009 12:48 PMhi.
I have the same problem.
Can you please share how you solved it?
thank you
Bill -
When I create Return Sales Order through BDC sales order doesnu2019t create.
Deal Guru,
When I create Return Sales Order through BDC sales order doesnu2019t create.
It shows created sales document number but when I display this document I am getting message Document is not in database.
After executing my BDC, message received in SAP in box : SAPSQL_ARRAY_INSERT_DUPREC
I am receiving following message in SAP inbox for following issue.
But when I create Return Sales Order through VA01, it is working. Please give me some idea.
Detail Message
Update was terminated
System ID.... PRO
Client....... 900
User..... DEVELOPER2
Transaction.. VA01
Update key... 4961DBF46A6B09D2E10080020A02281C
Generated.... 05.01.2009, 16:03:40
Completed.... 05.01.2009, 16:03:40
Error Info... 00 671: ABAP/4 processor: SAPSQL_ARRAY_INSERT_DUPREC
Regards
MakarandHi Rory
Try this link:
BAPI can't to create SO,But used bapi data with manual can?
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Neha -
Create credit memo automatically when creating returns to vendor...
How can i create create "Credit Memo" automatically upon creating
returns to vendor (Movement Type 122) considering right calculation of
the sales tax & withholding tax.Hi,
There is a special display variant in the item list for invoice reduction. You enter
the invoice quantities or values that differ to the quantities or values suggested by
the system separately into the item list. (You can only enter data in these fields
when you have flagged the item as Vendor error: reduce invoice).
When you post a reduced invoice, the system creates two accounting documents.
The first document contains the invoice postings with the actual quantities and
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the actual quantities and values and the default quantities and values.
Therefore, with invoice reduction, you do not actually reduce an invoice. Instead,
you also post a credit memo for the amount of the reduction. The amount payable
to the vendor is the value of the invoice reduced by the credit memo amount.
The PO history is updated with the unchanged default values.
When you post an invoice reduction, the system creates a message record. You
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Regards
Ankur -
Hi all,
I'd like to create return order at the same time of the creation of one standar order. Both linked.
Firstly, I go to CRMD_ORDER to create standar order and I've customized the following event:
Execution Time 1 Immediately
Priority 1
Object Name ORDER
Event SAVE
Attribute <*>
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But this event is not executed. Others are executed and create both document correctly.
The problem is that they are not linked despite of I developed the code code for.
As the return order is created firstly, the standard order guid is not in BBDD, so when I add DOC_FLOW to the standard FM, the creation of ther Return order fails.
Do you know any point of the program or event that I could use to create a return order using an standar one at the same time?
Thanks in advance!Hello Carlos,
I think you may consider using action.
For example, create an action with method COPY_DOCUMENT.
Hoep this could be helpful.
Best regardsm
Maggie -
Unable to create delivery for sustitute delivery in CRM complaint
Hi,
I have created a complaint with sales item in CRM system.Now I created return request which is distributed to ECC as sales order.Processed Returns delivery. Everything is updated in CRM complaint.
Now i created Substitute delivery request in the same CRM complaint for the replacement. This item is updated in the same sales order in ECC. When I try to create a delivery for this sales order system is not allowed.
Order cannot be delivered (see long text)
Message no. VL461
Diagnosis
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The copy conditions specified in Specify copy control for deliveries do not allow the order to be delivered.
The order is blocked for delivery.
The order document is incomplete.
My doubt here is when i check the delivery document type, it's LR(returns delivery) for both the cases( for returns and substitute) since the transaction type is same. Now how could I differentiate since first case is returns delivery and second case is substitute delivery which is going out.
Appreciate your help.
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NagiU can manually input LF delivery type in Vl01N screen and do the delivery.
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Billing document should not be cancelled after creating return sales order
Hi All,
Billing document should not be cancelled after creating return sales order with reference to billing document. Please suggest configuration settings on the same.
Sudheer.Hi,
In SAP, when the sub-sequent document is existing , we can not cancel the preceeding document. Therefore if you want to cancel the billing document you need to calcel the documents which are created with reference to that.
Check and confirm.
Regards,
Ravi Duggirala -
Cancelled invoices are also allowing to create Return order
Cancelled invoices are also allowing to create Return order with invoice references, how to restrict that so Cancelled invoice should not allow to create
Return order with reference.
Please help.
If it is possible in standard how?Dear Gautam,
I am also facing the similar problem and looking for a suitable solution. In case you if you could implement some solution to prevent creating return sales order with reference to cancelled invoice , then please update me too.
Thanks & Regards,
Pawan Patel -
I would like to know through which ref document they have created returns.
Order -deliverypgibilling
When they take goods return I would like know with ref which document they have taken return.
They created return order I am confusing they have taken with ref to sales doc or delivery or billing.
I would like to know through which ref document they have created returns.
Where can I see this one?Hi Aditya,
First of all I would like to clarify one thing.
Returns sales order can be created with reference or with out reference.
Genereally Returns order will be created with reference to sales order or invoice document no.
The reference document no can be seen in the document flow of the return document.
Regards,
Mallesh.
Edited by: Mallesh on Apr 23, 2008 11:25 AM -
Free of goods should come automatically back when creates return sales order
Dear sd experts
I Know one thing that free goods wont come back ,, for ex when we create return sales order free goods wont come bz in VTAF copy requirement 302
it means dont copy free goods
Now i went VOV7--- for item category TANN-- i have maintained billing relevance A it means free goods items will come in to billing
now when i am creating return sales order with reference to billing Free goods are not coming
My doubt is suppose if my clinte asks free goods will come automatically when creates returns how to do it ?Hi Ali,
I just checked and understand in the below way:
When I Do the PGI system is posting say 50 USD to COGS. But, when I do the Invoice ( 100 USD is credited to sales account and 100 is debited to discount account) So at the end 100 is getting Nullified. But, when we see P&L account you will COGS of 50 USD.
I checked along with my FI consultant and she confirmed that its posting as per expected way only.
Let me know if you need more details here.
Regards, Sai Krishna. -
Net value issue while creating return order with reference to billing
Dear All,
I created SO / DEL/ BILLING for qty 100 say net value-20000.When i created Return order with refrence to billing document,
net value appearing same ( 20000) for 50 quantity.Pl do advise asap as its required urgently.
Thanks in advance.
Regards
raj
Edited by: raj_sapsd on Aug 20, 2010 9:18 AMsurelly problem in VTAF
F2 to RE
DATAT: 103
DATAT: 103
DATAT: 003
Coping requirement 021
item level TAN and ietm cat proposal G2N
DataT: 153
Datat: 104
datat: 004
Coping requirement 303
Update doc Flow X
only possibilites Removed my Moderator
Edited by: Lakshmipathi on Aug 21, 2010 9:31 AM
Please avoid asking for points -
Create Return PO using ME21N with reference to Original Purchase Order
Dear Experts,
Does anyone knows how to create Return POs with reference to Original Purchase Order using ME21N. The Purchasing Department will be initiating the Stock Return to Vendor so we don't want to use MB01, 161 Movement Type to create the return PO. Can anyone help.
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It is not possible to create a Return PO w.r.t. the original PO. Even if you will copy, it will just copy the details from PO but not store the reference of original PO in return PO.
Better instead of creating a new return PO, add a separate line item in the orginal PO by marking it as "Return" and perform all the subsequent transactions. This will provide the better traking and reporting. But this may affect your release strategy (need to be tested).
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