Creative Cloud "application"

WINDOWS 7 (CC)
A few issues.
Desktop - Creative Cloud (I guess this is generally called the "installer".)
I noticed there was an update to 'Creative Cloud' which I duly did .
This then advised various updates including 'Premiere CS6 Family'
Did this and now...Premiere CS6 opens previous projects without the Mercury Renderer. A warning notice came up and the Renderer is greyed out to Software Only.
So what happened there and how does one fix it? ( maybe the graphic card hack?)
Next..
Creative Cloud (in the APPS section) is now showing "INSTALL" Box besides all my CC apps that I know are installed. It does not show "UPDATE" besides them as I would expect. ( I know I am behind on them)
Frankly I am a little uncertain and scared to press INSTALL..
Any experiences with this?
I just want this all sorted before the October Updates.

Hi shooternz,
Please refer the thread: http://forums.adobe.com/message/5584088#5584088 and let us know whether it worked.
Regards,
Romit Sinha

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Adobe Creative Cloud applications

Has anyone else had trouble with downloading the Adobe Creative Cloud applications? I got everything I needed onto my iMac with no problem; now I want to get the programs onto my MacBook Pro, but I can't sign in with my ID on Adobe's website from my MacBook -- it says:
"The Adobe ID and/or password provided does not appear to be valid. Please try again."
I checked my ID and password countless times; I'm entering it in correctly.
Argh! Things of this nature NEVER go smoothly for me. Any ideas?? Thanks in advance!
Wendy

OMG... I feel like a dork. All I did was forget a period in my email address.
Jeez... I think I need to go to bed and call it a day. *LOL*
Anyways, thanks for looking guys!
W

Unable to install Creative cloud applications

I just installed Mavericks on a iMac 21.5 2.8 Quad I7 computer. I also tried to install Adobe Creative cloud application and it errors out everytime.
The error code is as follows_
Exit Code: 7 please see specific errors below for troubleshooting. For example, ERROR: DF024
error(s) Payload: adobeColorCommonSet CMYK CC 5.0.0.0
Unable to preserve original file at "/Library/Colorsync/Profiles/Profiles" (seq 21)
Anyone know how I can fix this?
Thanks
KW

Perhaps something is either corrupted or off on permissions?
Try running repair of permissions and see if it goes OK after that.

Creative cloud application does not start on mac 10.9.3

Hi,
I am trying to install the creative cloud application on my mac. Installation goes fine but afterwards CC refuses to start correctly and just sits there and I see the blue spinning wheel and that is mainly it. I can let it sit there for hours but the state will not change. I tried re-installing, re-starting multiple times. I tried to install it on my main macbook pro and my mac mini but the results are the same.
I found somewhere in the forum a link saying to delete the opm.db file from ~/Library/Application Support/Adobe/OOBE/ folder but that also did not yield any change in behavior.
I am a bit running out of ideas. Any suggestion how I can resolve this issue?
Regards,
Simon

Strange indeed suddenly it works. However the CC version remains unchanged. Looks like some server was maybe not available yesterday so it could not connect or log on. This does not shed a good light on the reliability. Let's see if it happens again during my trial period.
Simon

I cannot download Lightroom CC because it does not show up on my Creative Cloud Application Manager. How do I fix this?

I cannot download Lightroom CC because it does not show up on my Creative Cloud Application Manager. How do I fix this?
I have Windows 8 and am currently using the entire Adobe Suite Package for my account.

do you have a 64 bit os?

The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this

The Creative Cloud application becomes inoperable continually on both my Windows 7 and 8.1 operating systems. I'm tired of re installing the application after deleting the OOBE file to get updates and syn settings between computers for Photoshop. Is this an endemic problem with others? I'm using Google Chrome as my browser. Is this an issue with the problem?

Similar problem just happened to me with the Creative Cloud Update 1.7.1.418—slightly different so I thought I'd share. I have multiple Adobe Creative Cloud programs installed on my computer, all working just fine. I updated the Cloud App to the latest version and then it shows me that I have only one program installed! All my previously installed programs (Photoshop and the like) still work but show as "install" instead of "Up to date". Initially I thought I'd have to re-install the Cloud app or recreate the OPM data base but then I noticed that some of the Cloud app preferences (Apps > Settings > App Language) were different to what I had set previously. I use English (International) language, the update had reverted the app back to English (North American). I flicked back to my previous language and bam, all my apps now show as being installed correctly.

I am unable to install my Creative Cloud applications

To add to the confusion: I have the full Creative Cloud installed since its first inception in 2012 and I'm a paying member. Now I cannot install lightroom or any other program that I should be able to install according to the downloadcentre, the AAM just doesn't want to install them whatever I try. I even tried yelling very loud and expressing my discomfort in very explicit terms but as usual it just did nothing. So now I'm asking you, dear adobe servicecenter, can I please get a program that actually gives me what I pay for?
Windows 7 x64 -32 GB memory, some 11 TB diskspace and adminrights granted to the AAM.

Wiko1967 it sounds like you are clicking download on the download center page at https://creative.adobe.com/. Please try using a different browser and try again. You should be prompted to download and install the Adobe Creative Cloud application.
You can find more details on how to install your applications at http://forums.adobe.com/thread/1234831.

Creative Cloud Application Manager error/unable to update Lightroom

I am currently on a Mac and my Adobe Creative Cloud Application Manager (AAM) is having some issues.
I ran the update this morning when I heard that camera raw had been updated. The updated completely successfully for camera raw.
AAM is showing that my current version of Lightroom is 4.4. When launching the Lightroom application it is still showing that it is 4.3 and that the update for 4.4 is available. I checked the application manager in OSX and it shows that the current version is indeed still 4.3.
Since I am using creative cloud and not stand alone products, I thought that the AAM would update my programs and why is the AAM not updating my Lightroom from 4.3 to 4.4. Is it because camera raw updated and it is erroneously reporting that Lightroom has been updated?
I have never used a beta or RC version of lightroom on this computer, only final products and updates that have been provided with creative cloud.
Is Lightroom a program that you have to manually update outside of creative cloud application manager? That doesn't make sense to me since it is one of the programs included with the subscription and was installed with the application manager.
My hopes are that I'm not the only one having this issue and by posting this Adobe becomes aware of this.

Thanks for the reply.
To clarify for the community and to make sure I understand you (Adobe Staffer) correctly you are saying right now the current fix action (update path) is for us to update the same way we were if this was a stand alone lightroom install outside of creative cloud and seperate from the Adobe Application Manager. Which is downloading the 427MB file from the Adobe website and installing/updating?
I just want to verify before I do this and it causes future conflicts with my subscription and future updates.
Thanks for the help.

Creative Cloud Application "Download Error"

Hello,
first of all, this is a Repost the orginal Discussion is here: Creative Cloud "Download Error" message
I repost this, cause the solution which was given by one of your Staff Members did not help me..
When I go to the App section on the creative cloud manager I get the message "Download Error. Please Contact Customer Support."
Could somebody please help me fix this?
I have tried restarting my computer, signing in and out of creative cloud, and clearing the cache.
Thanks

Hi,
the creative cloud application gives me the same message, the problem is that it doesn't identify the number of the error, it only appears the message as the photo of Lukasm12649297.
I also tried to reinstall the creative application and it didn't work.
Could somebody please help me fix this?
Thanks

Creative cloud applications keep asking me to login every time I launch an application

Creative cloud applications keep asking me to login every time I launch an application on a same machine.
How to solve this problem?
Windows 7 Professional.

Or it could be patially related to typical pains when a company makes an enormous transition like this. Ironcially, just as i said in my post, my issue resolved the next day.
Listen, I undertstand the concern and certainly the frustration. I spend nothing short of 14 hours per day with Adobe apps open. primarily After Effects, Photoshop and Illustrator. I know the hassle and I know the frustration of constantly having to sign back in, which i did for a bit too. But it's just a little melodramatic when people make idle threats they aren't going to follow through with anyway, about using a product that does what this does, and is such an enormous productivity tool that people say silly things. that's what I'm referring to. If you're going to choose an entire platform different than Adobe becuase theyr'e having issues on a brand new method of service and delivery you're an idiot anyway. Wouldn't you agree that the statements of ' i don't have time to test something' are a litle ridiculous? name any product, or purchase in any part of your life that has never failed at anything? and then saying thigns like it's suddenly an unstable environment, when the problem they're complaining about (and the complaint of course it legitimate) has absolutely nothing to do with the stability of the product?
it's the overblown, silly statements that make people look foolish, do nothing to help the issue, and offer nothing that crack me up. When I read someone saying things like that i pretty much ignore anything else they say because reason isn't something they are using at that point anyway.
See what you said? that has nothing to do with anyone I'm talking about. You made a valid point, didn't make silly comments like what I'm referring to. you said something I don't agree with, but you dind't go overboard and get all dramatic about it. I don't agree that it's an ongoing degredation of their rep. there is nobody even remotely close a valid competitor out there for this in the first place (depending on what software yoiu're referring to, but since we're in the CC forum i assume that's what you mean). The fact is, their reputation is so strong, no other software company can even compete. But even so I still see progress and innovation. Intel had a cushion with no competitor at one point, then AMD came in, and if you notice, within a couple years of AMD getting very popular, Intel started releasing their upgraded technology in less than a third of the time. But I don't think I see that laziness from Adobe. I don't honestly know that the reason is they moved to a subscription based environment but I know that almost all big software companies are at leasdt considering it. heck Microsoft was talking about changing their licensing and doing it the same way. And it's not for greed I'd guess, it's to comabt theft. At least that's my guess, i have no idea, but i don't believethat it's done and they would change their entire business model for a reason lefss important.
While we're on that topic I'd like to point out i bet this new process makes an enormous dent in the piracy, at least short term, so for me I applaud it. because when so many people steal the software, it means people like me, and i assume you, pay much higher prices for our legit licenses. So anything that can be done to thwart that has my full approval. But it also just happens to have some nice benefits, in that the pricing is pretty ridiculously low IMO for the entire suite of apps for 50 bucks per month. let' be honest, anyone using them for business which is primarily what this softwre is geared to, understands that while it might seem high, it's tiny compared to the montly cost of doing business, to keep an up to date, suite full of apps that would cost thousands were it not for the subscription. I'll admit, I bought the full suite on the montly just because it made sense. And it actually paid off. Recently I had a client that desperately needed ihs forms migrated to interactive. they were word docs, excel and plain pdfs, but because I happen to have a license for Acrobat, i was able to import those into pdf files and convert them to interactive forms. Then recommend he use the online service to manage them, and frankly it paid for 6 months of licensing for 10 hours work. were it not for the subscription based licensing i'd not have even been able to offer the service because I wouldn't have paid for acrobat.
Complaining about a piece of software you buy that doesn't work in an area, regardless of where it is, makes perfect sense. But the statements I'm referring to equate to someone buying a house, finding out the key doesn't work, or the doorknob is broke, throwing their hands up and saying 'i'm finding anohter house'. it's silly, and everyone knows there's no merit to it. But i get frustrated seeing it over and over, frewquently by people that hven't even paid for the software. Sometimes I post thing I shouldn't but hey, don't we all?
I like to browse these forums becuse I'd say i've learned as much of my knowledge by reading tricks, tips and resolutions posted in forums as I did through my classes and education. That's possibly an overstatement but not by much. I do get just as frustrated at the people constantly trying to belitte the company as they do with their issues.

My Creative Cloud application does not open correctly, I don't understand why ! the window open, but there is nothing inside... Why ?

Here is a Screencapture of my Creative Cloud application when I open it ! Any idea of where I can search to resolved the problem ?
I've reinstalled but nothing change !
Thank you for your help...

BLANK Cloud Screen http://forums.adobe.com/message/5484303
-and step by step http://forums.adobe.com/thread/1440508?tstart=0
-and http://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html

Installing Creative Cloud applications from shared windows folder.

Hello.
I got new laptop for work use and I am installing creative cloud on it. However laptop ain't that fast and I am wondering that would it be possible to install creative cloud applications from shared windows folder, since I have downloaded and installed all creative cloud applications on my desktop machine already and laptop is intented for working while not at home.rpr
This would increase installing speed since all those needed files would be available from Local Area Network, which is faster and my broadband and it also would allow hard drive to focus on installing files instead of current simulataneous reading and writing to same hard drive.

Hello.
I got new laptop for work use and I am installing creative cloud on it. However laptop ain't that fast and I am wondering that would it be possible to install creative cloud applications from shared windows folder, since I have downloaded and installed all creative cloud applications on my desktop machine already and laptop is intented for working while not at home.rpr
This would increase installing speed since all those needed files would be available from Local Area Network, which is faster and my broadband and it also would allow hard drive to focus on installing files instead of current simulataneous reading and writing to same hard drive.

I need to reinstall many Creative Cloud applications, but I am unable to do so

I need to reinstall many Creative Cloud applications, but I am unable to do so because I am told the Application Manager is damaged. I have reinstalled it, but the problem continues. Any helpful ideas? I am using MAC OS X LION Version 10.7.5
Thank you
Beth

The CC has been activated twice In the months of June & July this year. To install & activate it for third time.
You need to deactivate it from PC,
When you install it on the third computer or for the third time & when you to activate it, if it installed & activated already twice, there will be an option of deactivating it from the previous computers, please click on that.(To deactivate from preinstalled machine, Open any Adobe CC application > Help Menu > Signout.)
Next it will allow you to activate on your new machine,
Now you can go back to your first computer, log out & log back in of Desktopp CC App, launch any product, if there is any product to buy, in that prompt there will be an option to " license the software", please click on that & sign in.
It will reactivate the CC on the first machine.
You have already deactivated it from one machine, hence you can activate it on third computer.
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html#deactivate-problem
In case the is still not resolved, please contact Adobe at
http://adobe.ly/yxj0t6
Regards,
Rajshree

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Simonfals543 do you receive any specific error messages when you try to open Photoshop?

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Best

Best have you utilized the steps listed in Error "Failed to Install" Creative Cloud Desktop application to reinstall the Creative Cloud Desktop application?

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Creative Cloud "application"

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