Creative clouds says i have no apps installed

I updated creative cloud, now Creative clouds says i have no apps installed
Macbook Pro OSX 10.9.5 Mavericks

thanks Pattie, ended up chatting with adobe support and after trying everything they could think of, ended up having to delete cc desktop (uninstall wouldn't work) , delete bits from ~\library an \library, deleted adobe application manager, downloaded cc desktop and reinstalled, all ok now.
support were really good with this, and in the end their recommendation worked

Similar Messages

  • Creative Cloud says I have multiple versions installed

    My list of apps shows CC and CC (2014) versions of all my apps installed. I only see the current versions when I search my HD. (The CC 2014 ones.)
    Should I uninstall the "old" versions? Will this screw up my system. Not interesting in creating havoc. Just wanted to clean up my list.
    Thanks for any help.

    Adobe still versions the CC apps similarly to when they were CS apps. About once a year they will update all of the creative apps to a new version. CC 2014 is essentially CC2. There is no reason that you should need both versions, but I would make sure you preferences for each app have transferred over before uninstalling.
    If the apps are not showing up on your hard drive though, it could just be a glitch with the CC desktop app. In which case you shouldn't run into any issues if you were to click on the gear next to the "Up to date" text in the list and click "Uninstall".
    Hope that helps.

  • Creative Cloud says that lightroom 5 is installed but it is not on my computer, but I wish to

    Adobe Creative Cloud says that lightroom 5 is installed but it is not on my computer, but I wish to use it. How can I install it??

    I wouldn't think changing your password would have an impact but signing out of the Creative Cloud app and back in again might be something else to test. You might also try installing the trial version of Lightroom 5 and see if it appears in the list in the Creative Cloud app afterwards.
    https://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_lightroom

  • The Creative clouds says I have Photoshop downloaded but I cannot find it help.

    I downloaded Photoshop but then I had I dumped it in the trash, but now I'm trying to get it again and the creative cloud says I have it installed but I cannot find it anywhere. So please help.

    Maybe this can help.
    Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    In the future you may want to use the uninstaller/s instead of trying to manually delete Adobe applications.

  • Creative Cloud says I have cs6 but I don't

    Creative Cloud says that I already have cs6 downloaded and installed but I don't. I tried to download cs6 but all it did was redirect me to the app page and nothing else. What is happening?

    HI Moonroll,
    Welcome to Adobe Community.
    Can you please confirm if you are on a mac or windows ?If you are on a mac , please navigate to Utilities and Adobe Installers .Within Adobe Installers , you will find the list of Adobe uninstallers. Please uninstall the product using those uninstallers and then Re-Install the Adobe Creative Cloud .
    If you are on  a windows,please navigate to Control Panel >Programs and Features and see if you have any Adobe CS6 product listed there for you or not . if yes please remove the product from ther e.
    Regards,
    karitkay sharma

  • Creative cloud says it has updated and installed Photoshop CC 2014, but I can not find it on my PC

    What the subject says. I updated/installed PS CC 2014 through the Creative cloud menu on my Windows 7 Pro 64-bit PC. It says it is installed. But I can't find it anywhere on my computer - nothing in teh start menu, nothing in the Programs or Programs x86 folders. Is there a way to re-install?

    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

  • Clean install Yosemite - can't transfer Lightroom to new system - Creative Cloud says I have it, other progs fine.

    Hi Everyone
    I've done a clean install of Yosemite on another hardrive - (Creative Cloud member) re-loading of all other software has worked fine.
    Creative Cloud loader says I have Lightroom and it's uptodate - I haven't downloaded it onto the new system yet (clicking icon goes through basic install) - it wants a a serial number, I have checked on the Mavericks system and the last 4 digits are blanked.
    I have signed out of Creative Cloud on Mavericks - returning to Yosemite, no change to Lightroom status.
    Can anyone help with this situation - can't Uninstall Lightroom on old system, same in Yosemite, if I try to boot it from other drive/system (Mavericks) from Yosemite Trial version or serial number request, stuck with software I've rented and can't use.
    Adrian CB

    Hello Rikk
    Many thanks for your reply.
    Just to make it clear - I have not installed Lightroom 5 on the Yosemite system, it is only on the other hardrive and Mavericks. I have checked what is on Yosemite releating to Lightroom - there are 2 files for L5, one is in System - Library - App Support - Adobe, this file is a serial no. reference, the other is in User - Library - App Support - Adobe, these are a set of Folders for Presets, Sets & galleries etc..
    From the CCloud loader Lightroom 5 will not allow Uninstall, there is nothing (program) to uninstall - it has occurred to remove the files I have mentioned to another drive and see if CCloud loader finally acknowledges it is not on the Yosemite system.
    It does seem that these files are indicating to the CC loader prog that it is on Yosemite - so, if I removed the files - more particularly the serial number file - logged out of CCloud, logged back in and hope Lightroom is available to download. Do I continue if the download is for trial/serial number version - and then put back the serial number file to have it usable?
    Regards Adrian CB

  • Creative Cloud says I have it....

    I downloaded Indesign CC and in the last stages of instillation my laptop crashed. Now Creative Cloud won't let me download it again because it says I have it. What can I do.

    Run the Cleaner tool and try again:
    http://www.adobe.com/support/contact/cscleanertool.html
    Mylenium

  • How do I fix Creative Cloud to show ALL my apps that I have installed ?

    Here my specs : Windows 7 Pro 64 bit ● 10GB DDR3 RAM ● Intel Core i7 ● AMD Radeon HD 5700 Series
    Here my story :
    One day, little Creative Cloud said it had an update to be installed on itself. Possibly taking it from version 1.7 to 2.0 or something. I clicked on update. Creative Cloud started downloading and once it was done it said update complete. I clicked on finish or something. Once that happened, it disappeared completely. Gone from taskbar, Window closed and shortcut gone ! I looked into the Creative Cloud folder, in the Adobe folder and there were two folders : Adobe Creative Cloud and Adobe Creative Cloud_2.7.0.413. I then went into the Adobe Creative Cloud folder and double opened the application therein. It opened the Creative Cloud desktop app BUT showed it had an update just as before for itself. I AGAIN clicked on update, and then it said "Error 50" , unable to update. I searched around and somewhere on the forums it said I must download adobe cloud and reinstall it. I did that and ever since that dreadful day, little Creative Cloud desktop app doesn't want to show ALL my installed apps anymore. It simply shows only 2 !
    This is what I have : Photoshop, Dreamweaver, Flash Professional, Media Encoder, Fireworks. What it only shows in Creative Cloud desktop app : Flash Professional, Dreamweaver.
    What I tried doing :
    1.) Re-installing the Adobe Creative Cloud desktop app.
    2.) Changing the directory settings for APPS and pointing them to the actual location of the installed apps.
    3.) Deleting or renaming the "opm.db" file.
    4.) YES, I RESTARTED MY PC !!!
    What I want to do :
    1.) Receive a fix that will make ALL my installed apps show.
    2.) Find out what the hell the difference is between the concept of having TWO versions of the same program installed BUT getting updates for BOTH like "Adobe Photoshop CC" and "Adobe Photoshop CC 2014". I installed the Adobe Photoshop CC this year almost 2 months ago for example. Then CC told me there is an app update and that got me Adobe Photoshop CC 2014. Now I have two versions of the above listed programs... Why doesn't CC just UPDATE the Adobe Photoshop CC, rename and list ONLY Adobe Photoshop CC 2014 in the end ?
    What I do not want : RE-DOWNLOAD OR RE-INSTALL ALL MY INSTALLED APPS ! This not only will cost me a lot of internet bandwidth but also a considerable amount of time. There must be a simple fix as all files are in place ! I can launch all apps individually and they are working both the "" versions and the 2014 ones.
    My question : How do I fix Creative Cloud to show ALL my apps that I have installed ?

    Hi alextz11,
    The email in the forum does not reflect any Creative Cloud order. Please follow the steps in
    Locate the C:\Program Files (x86)\Common Files\Adobe\OOBE directory and rename it to OOBE_OLD
    Download and reinstall the Creative Cloud Application from https://creative.adobe.com/products/creative-cloud.
    You can also consult : http://helpx.adobe.com/creative-cloud/help/install-apps.html
    Hope it helps your issue.
    Regards,
    Rajshree

  • I uninstalled Flash Builder 4.7 using the uninstall app.  I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer.  How can I re-dowload it?

    I uninstalled Flash Builder 4.7 using the uninstall app.  I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer.  How can I re-dowload it?

    CC desktop lists applications as "Up to Date" when not installed
    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

  • Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.

    Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.
    I can sign in fine with my username and password.
    Rick

    Hi daveforrestaid,
    Please refer to the threads below where this issue has been addressed:
    1. Creative Cloud "Download Error" message
    2. Creative Cloud - Download error - stubborn error
    Regards,
    Sheena

  • Creative cloud saying app installed when its not

    I have 1 mac out of 7 that has the follow issue, the creative cloud desktop app is stating that photoshop, illustrator and acrobat are installed and uptodate.
    None of those proudcts are actually installed. Nothing on the hard drive or in apps.
    I need to actually install those apps, but because creative cloud thinks they are already installed it wont let me. There is no un-install option or file check.
    Any help would be greatly appreciated.
    Also is there anyone actually at adobe, I've been trying to call them for 4 hours....

    Hi Lyndon,
    Please refer to :
    http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

  • My Creative Cloud says "Start Trial" for PS, ID, AI, DW. Why? All I did was update these apps. I have a paid subscription since Aug 2014.

    My Creative Cloud says "Start Trial" for PS, ID, AI, DW. Why? All I did was update these apps. I have a paid subscription since Aug 2014.

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • Why is my Creative Cloud desktop app telling me I don't have any apps installed, when in fact I do?

    Just noticed this forum so thought I'd post my question in here too...
    So, I [think] I just downloaded the latest CC desktop app/manager and when it finished etc and opened up, it's now telling me that I don't have any apps installed. I do, I have PS, AI, InDesign etc etc etc.
    Why is the new desktop app wrong all of a sudden? Why isn't it recognising what apps I have downloaded on my computer?
    I've just installed PS 2014, expecting it to tell me 'you've already got this on your computer' but it didn't, I just carried on with the install as if I didn't already have it [it doesn't appear to of doubled up]...why isn't it 'synced', what am I missing?
    Thanks in advance

    uninstall your cc desktop app, clean and reinstall per, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
    or contact adobe support via chat/'contact us', Contact Customer Care

  • Creative cloud says my apps are up to date & they are not! I might not be the only one!

    Ok, as always there is something not working with my creative cloud..
    Creative cloud says my apps are up to date when in fact I know they arent. Everytime I contact adobe support they either say they cant help me or make me go through the same steps over and over again until they also tell me they cant do anything..
    I would recommend more people to check if you really have the latest update for your software.
    For example Im currently on Premiere CC 7.1.0 when the newest version out is 7.2.1. I cant update them manually either.
    Im on windows 8.1 maybe more of you have the same problem without knowing it..

    Sign out from creative cloud desktop application and sign in back.

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