Creative zen xtra problem, does anyone know what to do

My 40gb zen xtra freezes at the Eax screen and when in recovery mode, if I go to format or reload os it just comes up with a hard disc error... (no warranty). I have no idea what to do, can i replace something... or anything? thanks~

You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK. If you don't want to try this or are under warranty then contact Creative Support.
If you aren't under warranty you can contact Creative Support to see if they will repair it. If you want to try repairing it yourself, taking the risk the hard disk is at fault, then you can follow Rudi Cheow's excellent guide. There's also a thread here at the Zen Nomadness.net forum on compatible dri'ves, and the last page of Rudi's guide also has information on this.

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