Credit for Missing Channels

I am highly upset and I just spoke with a supervisor by the name of Braxton {edited for privacy}. I have not received over 100 channels since my account has been set up in april or may of 2014. I work full time, a business owner, full time student and a mother. I do not have time to go through 200 channels to make sure each channel is working. I noticed one channel said unavailable; bt this was the first time I ever had Verizon, so I was like ok no big deal. A month or so later I noticed the same channel stated unavailable, this is a channel I am subscribed to in my package. In October, I had sum time and went through all the channels I was supposed to have and noticed I did not have over 100 channels n which I called to report the situation. As of yesterday I had trouble shooting done again in which my box was reset 3 xs again. The tech agent (Braxton stated he could not give me the rep's name) stated this was a verizon issue and they would send an agent immediatedly to my home. He also mentioned for me to contact customer service and I would get a partial credit back from when I had service installed and also free premium channels. The technician came over today switch the box and it stil was not giving me channels then he switched out the main verizon box in my shed. He stated my box installed was a bad box. I called back to customer service, the customer service rep stated they could give me free HBO for a year which I am grateful for and then when I mentioned the credit as mentioned to me from the tech rep, the agent mentioned they could only do a partial for 3 months. I asked for the supervisor and he said they can only do three months. This is rediculous if I was not able to receive all the channels I have been paying for all these months. I was told that I could get a partial credit from when my service was installed because Verizon installed a bad cable box which should have been checked before the inital technician left. This is not my fault and I have no reason to lie about this situation. I would like the amount of credit that I am due. I have been on the phone with customer service/tech support approx. 6 hours or more due to this situation which is taking time and money away from me and my family. I will also be writing to Verizon Communications. How would you feel if you are paying hundrends of dollars for service you haven't received?

Hi jcabble00,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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ipsrc ipdst framelen/seq
192.168.0.11     173.194.5.140     3
192.168.0.9     239.255.255.250 4
192.168.0.10     173.194.5.140     5
192.168.0.9     239.255.255.250 6
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192.168.0.9     173.194.41.161     8
192.168.0.9     173.194.41.161     9
192.168.0.9     239.255.255.25 10
192.168.0.9     90.192.176.67     11
192.168.0.9     87.112.197.250     12
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192.168.0.9     173.194.41.166     14
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192.168.0.11     173.194.5.140     16
192.168.0.9     173.194.41.181     17
192.168.0.9     90.192.176.67     18
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192.168.0.9     173.194.41.181     21
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192.168.0.9     173.194.41.181     23
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{"ipsrc":"192.168.0.19","alertType":"Error-Missing Event","framelen":20,"ipdst":"173.194.5.140"}
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The password is good for 15 minutes to make purchases. You should receive a receipt in 24 to 48 hours for the purchases. There is a link to Report an issue. You could use that to start a conversation with iTunes Support about a refund.
Apple considers all sales final. But has been known to offer a one time refund. So the question is, do you want to use your one time refund on this purchase or one more expensive in the future?

How to set a specific time zone for time channel in DIADEM

Hi,
I'd like to know how to autmatically set a specific time zone for time channels in DIADEM.
For example, I have stored data with corresponding time channel in UTC time on a disk which was collected in another time zone. Now I want to analyze this data and I want the time channel to show the local time in the time zone where the data was collected, and not the time in the local time zone where the computer is located.
The time channel should also take site local summer/winter time into account. Now I'm running a script that handles it for me which adds or subtract hours according to my input. The problem is that I'm handling data from several different time zones and I'm not located in any of them and when you're running a lot of data over a greater time period, it's easy to make mistakes, especially when it comes to summer/winter time. Is there a any clever solution to this already implemented in Diadem that I have not found?

Hi hj77,
No, I'm sorry, DIAdem has no time zone functionality at all. I'm afraid you have no choice in DIAdem but to keep running your scripts. Summer and Winter time are truly tricky, because the rules for when the changes occur are different in different countries and states within countries and also can change from year to year within the SAME country (as they did in the US a few years ago).
Brad Turpin
DIAdem Product Support Engineer
National Instruments

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