Credit note on price changes

Hi,
My customer would like to raise a credit note due to price changes on the item. Currently once we raise a credit note, the quantity is also returned to stock. Service type cannot be used as they would like to track the gross margin of each item. Thanks

Hi Jenny,
Based on the note 539982, the only one is to use service, here is the note :
Issue a credit note without returning items to warehouse
Symptom
How can I issue a credit note for a customer regarding a certain item invoice without returning the stock items back to the warehouse?
i.e : a discount for a customer concerning a specific invoice
Other terms
credit note, invoice, return, warehouse, service, discount
Reason and Prerequisites
No error. Need of information
Solution
You should generate a Service type credit note. Do not copy the invoice
to the credit note. This will cause a reverse stock transaction and
will close the invoice. To solve this problem, please perform the
following steps:
   1. Go to AR/Sales in the command center.
   2. Click on "credit" note and select "service" on the top left of your window.
   3. Select the customer you want to issue a credit note for.
   4. In the column "description" type in the item invoice number.
   5. Select account code and price.
   6. Add credit note to the system by pressing the add button.
Rgds,

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    Afshad Irani wrote:>
    > >
    r c wrote:
    > > Dear Experts,
    > > As per my client requirement I want to make one condition of credit note ,
    > > my credit note amount will be deduct after basis + all delivery cost + all duties and taxes ,
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    > >
    > > RC
    >
    >
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