Credit Refund Check
I ported over in July of 2011, paid a deposit of 400.00, my gf was in the interview process with NYU so I advised I may port back out cause she would get a better discount. They advised no problem, the credit deposit would be instantly credited right back to my card FALSE
So i ended up porting out under my WFG, which then they advised, Ohh it will be in the form of a check mailed back. My final and only bill hit August 3rd and of course it was all messed up with activation fees, an ETF etc taxes were high, so I had to call in get that all fixed, then I ask will i get my 400.00 back now, NOPE, have to wait until September 3rd bill for it to be corrected.
Waited another whole cycle for my 400.00, I call in 9/6 and ask, is my check being sent out, Ohh sorry that takes 2-4 weeks, call again anothe rep says, sorry that takes 7-10 business days.
So I waited until last night, and I get a rep who says, sorry everyone before me was wrong, they needed to fill out a "Topps" request, and that will take 2-4 weeks.
I am due back 320 dollars. that is a lot of money. I am at my 60 day point, can someone please help me. I will not wait another month for it when I should have had it in august but billing errors which were not my fauly happened.
I get different stories in CSR and am not aloud to speak to the department to issue me my check.
This isn't 30 40 bucks, it is 320.00
Please help, Thnx
Thank you for your interest in adding an additional line.
The security deposit refund is released on the account or sent to the address on file after 12 months of making your payments on time. If the payments are not paid on time, the account will be reviewed after 90 days after the first year. It will then be determined after the 90 days if the funds will be released . in order to be eligible to receive a security deposit refund in full, you must meet the criteria below:
350 days of active service
No suspensions due to non-payment.
12 consecutive months of timely, uninterrupted service.
No payments returned from bank
Account balance current (no more than 30 days past due).
No related account delinquent or written off requiring payment.
Thank you,
Similar Messages
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Processing Refund checks from One time vendor
Hi Gurus
I have an issue related to refund checks from vendors with whom we have very few transactions. My question is that if I have refund check from a vendor but do not have any subsequent payment to be made, how should I enter this check in the system? If I enter a credit memo, it should reduce the subsequent payments to the vendor but what to do if there is no subsequent payment?
Thanks for all the help in advance.
Regards,
ShaluHi
Thanks for your reply. I tried to follow the instructions but could not process the entries. Let me enter the steps I am following:
in Trannsaction F-43, I am debiting vendor AAA (not expense account but actual vendor number) using posting key 21 and crediting the expense GL account (posting key 50). So my vendor has a debit balance and the expense account has credit.
In the second step, I am again in F-43 and I credit my vendor AAA (posting key 31) and debit the bank GL account (posting key 40). But I am getting error that document spliting is active and Item category 04000 not allowed in accounting transaction 0300/0001
I am not sure if I am doing the correct entries or the scenario is clear to me. The exact need is that if there are no future payments, how do we handle any refund checks from the vendor that could be a one time vendor or any vendor with whom we have limited transactions.
I appreciate your help.
Thanks,
Best Regards,
Shalu -
I can't believe that I just got a refund check in the mail from Verizon Wireless for $0.20 - yep that's 20 cents! It cost them more to process the credit check and the amount it took to mail it! What a joke!
I just received a refund check for 1 cent. I cannot believe it was a refund check that pays $ .01. That's really absurd. They need to figure out how to cut costs. That's one reason why their prices are too high and keep going up. Ridiculous.
-
Does Simple Credit Limit Check Include Checking for Open Orders
Hi all,
I have this issue here where I have configured the system to use simple credit limit check with error message. I did not use the standard/common automatic credit limit check since user insist on a pop-up warning and that the order could not be saved. But, I realized that it does not take open orders into account too although I have set the risk categories. Is it true and what solution is there for this issue then.
Thank you for all your help in inputs.
Regards,
YvonneHi,
Please follow the below configuration settings for Simple credit check process.
Simple credit check: In simple credit check the system compares the credit exposure with payers credit limit. The
credit exposure results from the total of the net document value and the value of the open items.
We can set the following system responses at when the credit limit has been reached.
A u2013Warning message
B u2013 Error message
C u2013 Delivery block
Specify in VOV8 Credit limit [C]
Configuration settings:
Sales documents types u2013 Credit limit check: Transaction code: OVAK
Path:
IMG
Sales and Distribution
Basic functions
Credit management/Risk management
Simple credit limit check
Choose sales document type OR
Specify value
[ ] = No credit limit check
[A] = Run simple credit limit check and warning message
<b> = Run simple credit limit check and error message
[C] = Run simple credit limit check and delivery block
Save and Exit
Define credit control area: Transaction code: OB45
Credit control area is an organizational unit that specifies and checks the credit limit for customers. A credit control
area can include one or more company codes. It means we can assign one credit control area to number of company
codes.
NOTE: Within credit control area the credit limit must be specified in the same currency.
Path:
IMG
Enterprise structure
Definition
Financial accounting
Define credit control area
Go to new entries
(OR)
Choose existing credit control area
Select it and click on copy icon
Rename it and click on details icon
Specify currency [INR]
257
Data for updating SD fields
Update [000012]: Open order value on time axis, delivery and billing document value. This field value controls
when the values are open sales orders, deliveries, billing documents are updated in LIS. We can specify the
following update groups for updating credit related statistics.
Update group 000012:
Sales order: Increase open order value from delivery relevant schedule lines.
Delivery: Reduces open order value from delivery relevant schedule lines.
Increases open delivery value
Billing document: Reduces the open delivery value, increases open billing document value.
Financial accounting document: Reduces open billing document value
Increases open items.
Update group 000015:
Delivery: Increases open delivery value.
Increases open billing document value.
Financial accounting document: Reduces open billing document value
Increases open items.
Update group 000018:
Sales order: Increases open delivery value
Billing document: Reduces open delivery value.
Increases open billing document value.
Financial accounting document: Reduces open billing document value.
Increases open items.
Fiscal year variant [K4]: It indicates specific fiscal year variant for particular credit control area. The fiscal year
variant is essential when a credit control area covers multiple company codes whose fiscal years are different. Then
the values of the open orders are updated by posting period.
Specify risk category [001]: 001 = High risk
002 = Medium risk
003 = Low risk
This risk category entered in the related control area of the customeru2019s credit master record, which is automatically
created when a customer is created in a company code.
The credit master record is automatically maintained when at least one of the below fields is maintained for the
corresponding control area.
(A) Risk category
(B) Credit representative group
(C) Credit limit
Credit limit: The credit limit that we enter here in the specific credit control area of the customeru2019s credit master
record. This is automatically created when a customer is created in a company code (in XD01).
NOTE: This credit limit is not a total credit limit for the control area.
Representative group [001]: Define credit representative group in IMG.
All company codes: If we want to tell to the system that, this credit control area is permitted for
postings in every company code we have defined.
Save and Exit
NOTE: After this create Risk categories and Credit representative groups and come back to this step and assign
these values to our credit control area.
Risk category and Representative group defined and maintained by FI/CO consultants in IMG.
258
Assign company code to credit control area: Transaction code: OB38
Path:
IMG
Enterprise structure
Assignment
Financial accounting
Assign company code to credit control area
Choose our company code from position button
Click on assign button on the application tool bar
Select our credit control area from the list and assign it
Save and Exit
Go to FD32 and check whether system created customeru2019s credit master data automatically or not.
System creates customers credit master data automatically when we (FI/CO) people) configure credit control area in
IMG.
So as to perform simple credit check we have to specify customer master payers limit in the credit control area, and
create customer master in XD01 transaction code.
Specify reconciliation account number (GL account number)
Payment history record: Check payment history record control in payment transaction tab. It is the
control parameter to update the payment details that are made by customers and system will show the
payment details in the FD32.
Specify the credit control area in credit control area field in billing document tab.
Save and Exit
Go to VA01 and raise the sales order
Check the system responses in each and every level of sales document processing and check whether the system
blocked the delivery document (due to the setting in VOV8 of OR in check credit limit field [C] = Blocked for
delivery).
To release the delivery go to VKM4 and release the delivery document. -
Static Credit Limit Check for Sales Orders - Net Value vs Credit Value
We are testing order credit check and we have run into a problem with the Static Credit Limit Check. The Static Credit Limit Check is set to use both Order and Delivery Values. SAP uses the values in S066 and S067 to determine what values it uses to check against the credit limit. Standard SAP uses the confirmed quantity times the credit price to get the order values - this is the credit value.
So the problem is, once an order is released it is set up so it does not go back on credit hold, so anything which is not confirmed (but could be) it a potential credit value which is unaccounted for in the credit exposure and the customer can go over the credit limit.
Additionally, we run AFS and have items which are rejected with a J0 rejection code (unconfirmed) which have the potential of being confirmed and shipped and we want to include these items in the value of the order which is being checked against the credit limit (along with the deliveries, invoices and receivables).
Here is a quick example.
Customer has a credit limit of $100 (no deliveries, invoices or receivables - to keep it simple)
Order 1 is placed with a credit value of $50.00 but a potential value of $100 (the other half is J0) - this passes the credit check since $50.00 is less than the limit.
Order 2 is placed for $50.00 and has a credit value of $50. This also gets approved.
At this point, the credit limit used is 100% (based on standard SAP)
Then Order1 backorder is confirmed and the new credit value is now $100. This order now puts the customer over their limit and if the order had been released would not go back on credit hold and therefore the customer is not over their credit limit by 50%.
What I want is for Order1 to be credit checked for the $100 not the $50 so the exposure is correct.
Does anyone have any suggestions as to how we could use the Net Value of the order to perform the static credit check? And any thoughts on how to determine the correct credit exposure (open order value plus items which are J0, plus deliveries, plus invoices, plus receivables)?
I am thinking about a Z table to track the adjusted values on the orders and then use one of the customer checks to do a static credit check with the adjusted value. And for the exposure, use the adjusted value to recalculate the values in F.35 to show a more accurate view of the credit exposure.
Does anyone have an easier way to do this? Any advice is appreciated.
Thanks,
SuzanneHi Suzzane,
In the scenario that you have provided, in the first order items worth 50$ are rejected. Hence standard SAP will not take this into account as this item is rejected.Two solutions can be provided here:
1) The line item can have a delivery block instead of a reason for rejection.This way the 50$ will get accounted.However, if this is against customer norms as this will appear in the order acknowledgment, this cannot be used.
2) User exit can be used where a credit check can be triggered once the document value changes, even though the document has a released status.
Hope this helps.
Thanks,
Vinu -
Credit limit check cause the item schedule line confirmed qty empty
Hi,
I have an SO that is under credit limit check, the problem is, after releasing it via VKM3, the confirmed qty at item schedule line is not taking the qty as of stock at the time. The SO qty is 100 Pcs, but there's still stock of 80 Pcs. I will then need to split the schedule line to 2 lines --> 1st line with order qty 80 Pcs, and 2nd line 20 Pcs. Then only the confirmed qty appear for the 80Pcs.
For usual SO that is without credit checking, the confirmed qty will immediately shown as in 1 schedule line. Does anyone know why is this happening and can we amend this problem?
Thanks.Hi
If an order is subject to credit check once you save the order the confirmed quantities becomes 0 because if the settings done in t code OVB8 Number of the routine used for copying is set as 101and System FORM routine number is set as 1 (and this is the standard settings)
This is kept like this in standard so that if a material stock is say 10 units and order from customer X has come for 10 units and that order is blocked on crediit limit so that when the next order from customer Y has come for another 5 units and this customer Y has a better credit limit and this order is not blocked on Credit limit check then she should not suffer for stocks
A genuine customer should not be deprived of stocks
For you between the order registered and released thro VKM3 another order has come from another customer for 20 units and hence the 100 units has become 80 now and balance 20 is confirmed for a future date thro forward scheduling
In T code OVB8 you can do the customizations for this scenario according to the business requirement
Regards
Raja -
Sales Order Free item and Credit Limit Checking
Hiii Guys,
need your help,
How to release Sales Order free item when credit limit exceeded ?
Here some info :
Customer : ABC
Credit limit : 50,000.00
Credit Exposure : 52,000.00
Risk Category : 003 High Risk
My user want to create sales order for free item for customer ABC, the customer abc credit limit already exceeded .and the item in sales order not contain any value, it should past the sales order creation. how to allow Free item past the credit limit checking ?To reslove this issue,
I. you can create a new sales order type. for which you make the credit control de-active.
2. If you can't create a new order type and this cotrol should happen at item category level.
then try config at the IMG>Sales & Distribution>Basic function>creditmanagement>credit management/riskmanagement setting>Determine Active Receivables Per Item Category.
Regards/Rakesh Jindal -
Credit Limit Check - Exclude Specific Documents / Credits from Exposure
Hi,
I would like to know if it's possible to exclude specific document types (credits) from the credit exposure calculation used during credit limit checks.
The ideia is to exclude "DG" credits in customer GL that are related to Trade Deal/Agreements to avoid over-exposure.
Let me explain:
Currently, our credit management is configured to "Static" + "Open Items" for all credit groups in the CCA. Therefore, SAP calculates the credit exposure as:
CE = OPEN ORDERS (S066) + OPEN DELIVERIES (S067) + OPEN BILLING (S067) + OPEN ITEMS (BSID)
Regarding "Open Items", I understand that SAP calculates the net value between all debits (receivables) and credits (returns, overpayments, etc...) already posted and not cleared in the Customer GL account. This rationale is correct since the credits are due to the customers and should be deducted from their exposure (i.e. "you may not pay them if you don't receive").
However, in our case, we also pay trade deals contracts (i.e. trade incentives and trade marketing investments) directly to costumers and apart from sales orders or credit memos. The flow is the following: (1) contracts are managed on a satelite system and interfaced to SAP; (2) contracts are created in the costumer GL as a credit (doc. type "DG"); (3) credits are sent to accounts payable for payment via F110.
Problem is that, contract credits volume is significant and are impacting customers credit exposure and limit check, resulting in greater exposure than allowed. That is, orders are being released while contract credits are open in the customer GL up to the max exposure, but when contracts are paid the exposure goes above the limit. For example:
Day 1:
Costumer Credit Limit: 100
Sales Balance: 30
Open Itens: 50 (receivables: 70 / contracts: -20)
Credit Exposure: 80/100
Day 2:
Costumer Credit Limit: 100
Sales Balance: 50
Open Itens: 50 (receivables: 70 / contracts: -20)
Credit Exposure: 100/100 (no additional orders are released)
Day 3:
Costumer Credit Limit: 100
Sales Balance: 50
Open Itens: 70 (receivables: 70 / contracts: 0 - contracts are paid on day 3)
Credit Exposure: 120/100 (exposure is above customer limit since contracts that were being deducted were paid)
Any ideas or thoughts? Is something wrong in the explanation above? Should contracts credits be treated through special GL?
Many thanks!Hello Julie,
the 2nd, System behavior (how do you interact the credit limit check (yes/no question) via DI?)
Workaround:
Before you issue the Document, you may do a manual check: BP balance againt Credit Limit, and make deceision.
Regards
János -
Credit limit check and Payment terms
HI,
Is it possibile to enforce new credit limit check when the payment term is changed? Let's say that customer has "Immediate payment", and after few days wants to change payment term for "90 days payment term". In such case system should check new credit limit check on a sales order (va02). Could you tell me how to do that?
Best regards,
MKThanks, You were right. It runs well for the sales order with out delivery. After I create delivery in reference to this sales order and change payment terms in sales order there is no new credit control check.
Is there a possibility to run credit control check after a delivery is created? -
Hello,
We are trying to issue customer refund checks out of AP. What is the process (standard if any, since we are on the same box) to send the refund details to AP for the check to be issued out of there. What preliminary steps need to be done to the account in CR&B (if any). Our CR&B, AP both are in same box.
Thanks.
Moderator note - thread locked, no research - duplicate of Creating a refund request in CCS and printing that refund check FI-AP
Edited by: William Eastman on Mar 15, 2011 9:07 PMI was not able to print checks in Quicken 2009 using printer HP Photosmart C410. But my problem is resolved with Jay whizz's post. Just use your printer name when following instructions.
Try this:
1. Go to control panel and open printers and faxes. Right click on the PS C5180 and go to properties. Go to the ports tab and check what usb number is selected. Ex. usb001, usb002, etc...
2. Click add printer. Select "install printer locally on this computer" (i forgot the exact words, there are two options to choose from, just make sure to select the first one).
3. On the next page, select use existing ports and then try to select the usb number that you found out from step 1. (usb001, usb003, etc.)
4. On the next page, click HP (under manufacturer). Look for HP deskjet 990c under printer models.
5. On the next page, you have the option to rename the printer. I suggest you go for "Quicken Printer".
6. Just finish the add printer wizard. Then try printing from your quicken program using "Quicken Printer" or whatever name you gave it.
Thanks to JAY WHIZZ -
FSCM-CR - Credit limit checking
Hi,
When activating FSCM-CR, will the FI-AR credit limit checking be automatically inactive when posting open items (or creating sales orders in SD), or is it required to remove any costumizing settings in FI-AR in order to have only FSCM-CR triggering any verification events and messages?
I am aware that in Business Partner master we need to set the Check Rule, but I would like to confirm if, apart from that, the transition of credit checking control among the modules is seamless.
Thanks and regards,
GonçaloPlease review within SPRO the FSCM Credit Checking configuration options.
Define Checking Rules
Define Blocking Reasons
Define Field Groups for Parameters
Define Info Categories
Plus also look at Credit exposure update
Define Liability Categories -
Dear Gurus
Can a single Customer has 2 different Credit Limit Checks i.e.
1) Region-wise and
2)Product-wise
Plz respond to [email protected]Dear Sachin,
You would assign sales area to credit control area. One credit control area per sales area.
In IMG under
Enterprise Structure -> Assignment -> Sales and distribution -> Assign Sales are to Credit Control Area
Regards,
Naveen. -
Credit limit check considers weekends
Hello:
I am dealing with an issue related to credit limit check. Is it possible to remove weekends and non working days (according to calendar) from credit check?Yes, but how can I grant period will not take weekends, for example, into account?
Let´s say invoice due date is January, 1st, 2010. How can I grant due date is postponed to January, 2nd?
Regards, -
How to consolidate group data for credit limit check
Dear All,
The question came up here how group data (open items, open orders, etc.) can be consolidated for the credit limit check. Is a hierarchy used or other master data ?
E.g.: Customer BASF has various subsidiaries. If a customer from the BASF group places an order with us there must be a check regarding open items etc. of all customers belonging to the BASF group.
Thank you.
JoachimCreate credit limit for one BASF customer in FD32.
Then enter the credit limit for other customers without amount . but in status screen goto edit-change credit acct
credit account - enter the customer number for which credit limit is maintained earlier.
repeat the same for all basf customers
by this credit limit of first customer will be shared by group of customers -
I refund a New iPad which was purchased by cash 15 days ago, but I did not receive my refund check. and my receipt can not find, what should I do?
I still have the confirm receipt for purchasing the ipad, but my refund receipt can not find.Seventy one is correct, you need to take this up with the manager of the store.
Ultimately, if the guy who handled the return at the store didn't enter it into the system correctly, or if the paperwork was somehow lost, or anything else along those lines, your refund receipt is the only thing you have proving that they owe you money. If you have lost that receipt, it's quite possible that you will have lost the money that it represents.
Go to the store. Talk to the manager. Try to recall which person at the store handled the return, and see if they remember you. Be polite but insistent, and remember that without the receipt, you are depending on those people to help you out.
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