Critical update for Bradband Desktop Help XP

Hi, I keep getting reminded to download update but no joy. My browser is Firefox but the update opens Internet Explorer. It then says another browser is running (it isn't) and to shut down. I do this by clicking 'shut down other browser' The download then continues but after a few minutes the message 'One or more componets could not be downloaded try again later' Grrrrr I have tried 10 times now? Is there a manual download to desktop I can use? Many Thanks
Solved!
Go to Solution.

Why not download the whole thing again and and try a reinstall
http://pbttbc.bt.motive.com/motivedocs/discus/BTBBDesktopHelpInstall.exe
If any post helps tick the star box on the left
Just cause Im paranoid dont mean they are not out to get me

Similar Messages

The update for Broadband Desktop Help - not workin...

Hi and good morning to all, what a fabulous morning, should be outside in the sun.
The problem I have is that the latest upgrade for BT BB Desktop Help keeps popping up on the screen, however, after the download has completed there is a message that "one or more problems has been encountered" and to try later.
I have repeated this exercise many many times with the same result.
Is this not a problem, a me problem, a my computer problem or a BT problem?

MartinGOM wrote:
Well I tried to find the upgrade file in a forest of sales products and no help at all.
I will give up on this waste of time, who needs to upgrade Desktop Help anyway?
P****d off and busy.
MartinGOM,
It's on this page http://bt.custhelp.com/app/answers/detail/a_id/12941 and the link to the downloader/installer is http://pbttbc.bt.motive.com/motivedocs/discus/BTBBDesktopHelpInstall.exe
Should have said last time, but couldn't remember where I got it from
I know the experts say that it's a load of tosh - but it can help at least point you in the right direction. Better luck next time...
Cheers!
There are 11 kinds of people in the world..... Those who understand binary, those who don't and those, like me, who wish they'd never heard of it...

I attempted to download a "critical" update for Excel, however, it failed. When I try and open an excel doc I am not able to ~ can anyone help???

Hello - I attempted to download a "critical" update for Excel, however, it failed. I shut down the computer. Now I am not able to access docs in excel either ones I have already created or create new ones. I continue to get an error message. Please help!!!!! thanks!!

I suspect you may want to try Microsoft's Mac Office support forums, since this appears to be an issue with their software.
What error message (if any) do you get if you try and start up Excel?
However, if it happened to me I'd probably remove Office and then resintall it from the original disks. That will take you back to the original shipping version of Office after which it should update you to the latest version.
Most likely when Microsoft's update software failed it managed to corrupt the Excel program files in such a way that they are no longer usable. So a resintallation of the program is likely the only real option to fix this one.

HT1338 one of my programmes tells me there is a critical update for my MS Office for windows (office 10) but I seem unable to be able to find anything but Apple on my Apple - how can I update it and automatically

Hi Guys,
One of my programmes tells me there is a critical update for my () Office for Mac (office 10) but I seem unable to be able to find anything but Apple on my Apple - how can I update my office for Mac?
I have deayed the latest OS Software update because of this.
I am not a great computer guy - just want to use it. Thanks in anticipation, cheers, smepeter

smepeter wrote:
The former sent me straight to Microsoft but none of the updates indicated that I noticed gave me an answer using Lion software ...
smepeter
There are no specific updates for Lion or Mountain Lion. The Office updates are for all OS's.
Go here: http://www.microsoft.com/mac/downloads
Then, click on the version of Office that you have. It will list the updates that are available.
Also click on Additional Tools. Download and install the update for Auto Updater.
Note that Microsoft's updates for Office are usually not cumulative, so you must install them all in order.
The Auto Update app will find the ones you need and install them.
From any Office App, go to the Help menu and select "Check for Updates." It will open the AutoUpdater.
The current version is in /Library/Application Support/Microsoft/MAU2.0

Updates for Remote Desktop via App Store Software Update

Hello, and Happy Thanksgiving. On a computer running Mavericks, I installed Apple Remote Desktop 3.5 from the disk (not from the App Store.) On it's first startup, I was greeted with the message "The Remote Desktop Administrator software must be upgraded on this computer." I downloaded and installed the 3.7 update manually from http://support.apple.com/kb/dl1565. However, I view this as a "Band-Aid", and not a fix. How would I recieve future updates for Remote Desktop from Software Update within the Mac App Store?

Hi ya.. just to let everyone know Apple UK Senior Tech support are aware of this error message that we are all getting as from today and are on the case....

When will Reminders be updated for the desktop?

Im trying to get more behind Reminders as my to do app of choice.
I am surprised that Reminders was not updated for the Desktop with Mavericks.
Anybody know if they will be updating it soon to be more like it is on the iPad or iCloud?

Reminders is one of the apps who hasn't changed its user interface respecting to OS X Mountain Lion. Nobody knows when Apple will change the user interface, but you can send feedback to Apple about this > http://www.apple.com/feedback

New Critical Update for Sound Blaster Audigy 2 ZS (2000/XP/XPx

<SPAN>Hi
<SPAN>Today ,Creative Labs have released a Critical auto update, for the Audigy 2 ZS, Audigy 2 and Audigy 4 PRO card.
<SPAN>The critical update is a new utility application called the "Audio Console". This new application is a step in the right direction by Creative as it enables easy access to a lot of the cards functions. (speaker settings, EAX, CMSS, and the decoder can all be <EM><SPAN>tweaked</EM> using this application.
<SPAN>For those of you, who do not use the Auto-update software you can find the Audio Console application under your products manual downloads webpage.

(Re: Sound Blaster Audigy 2 ZS - No Sound? Try this:
This is a software package created by a user, Daniel K. which includes most all of the software updates as well as the newest or second to newest driver for your card. This will install everything you need to use that card.
Even if you had the original install Cd, this package is better, as it fixes some of the original incompatibilites with the software and includes their newer versions as well.
http://forums.creative.com/t5/Sound-...28/td-p/535299
The package is great. It installs fairly quickly for a package of its size. I have used it myself for quite a while so I know that it works very well.
After installation be sure that you have at least? a two speaker set plugged into the green jack on the back of the card. Sometimes people plug their speakers into the wrong jack and then feel they have no sound for an unknown reason.

App Store keeps asking me to download update for "Remote Desktop Client Update 3.8.2 v1.1 but I have never purchased Remote Desktop Client

Hi, the App Store keeps asking me to download the update Remote Desktop Client Update 3.8.2 v1.1 but I have never purchased Remote Desktop Client so I am unsure why it is asking me to and worry that someone is trying to spy on me! Does anyone know why this is? Thanks in advance!

I find it interesting that since Screen Sharing is available, and works "just fine" that a Remote Desktop Client would be needed to be installed.
I installed it, but I'm not sure why.
I found the updated application in /System/Library/Core Services/RemoteManagement/ARDAgent
Which is also where the screen sharing and vnc bundles live. I clicked on it to see what would happen -- nothing.
I found these ports in another discussion
TCP and UDP port 3283
TCP and UDP port 5900. (Also used for Screen Sharing in OSX 10.5 and later)
port 22
This page confirms their use along with the use of other ports:
TCP and UDP ports used by Apple software products - Apple Support
Additionally TCP port 5432 is used by ARD
Having recently noticed (through "network utility" that my computers have had a "ton" of open connections.
This severely hurt system performance.
I note that neither my Airport Express nor my Mac can set up a firewall on these ports.
While I haven't noticed the ARD ports being used, I cannot help but wonder if this is set up for a CIA/NSA backdoor into my computers.
On a less paranoid level, perhaps Apple is planning on adding on-line help to debug our problems in "real-time". ;-)

IE Update For Active X - Help!

Ok, I'm new to the IE update that forces a user to click on
active content to activate and use it. I've read all of the Adobe
tech notes (
Text.
I downloaded the Dreamweaver 8.0.2 update and it indicated that it
installed successfully. I restarted my computer and opened up a
document with a swf file in it and I was not prompted to replace
the <object> tags. I went to Edit>Preferences and under
Code Rewriting, there was no Active Content section. i do not know
whats going on. So I guess I'm stuck with having to go the HTML and
.js route. Since I've only got one swf in my document, I'm using
the single method described by adobe where you name the .js file
the same as your .swf., I think?!
Also, when I insert my swf into my flash doc, it won't even
play in preview in Dreamweaver or when I hit the "play button". It
was playing earlier but not now. Just a big white square. Is it a
publish problem, directory problem, I've tired everything.
Does anyone have any suggestions on how to make the
Dreamweaver update work? And, with the update, is that all you
need. I want to avoid all of the HTML manual modifications.
Thank You

ha ha ha.... you don't believe in yourself ! that is the real
problem !!! You must be doing something wrong !!!! BECAUSE IT WORKS
!!! it works on many ways.... and there are not just one file to
help..... there are several !
Let's see an example (I will mark the file with this mark
"//******************" where you have to pay attention the most ok?
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0
Transitional//EN" "
http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="
http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html;
charset=iso-8859-1" />
<title>Paola Marsano | Food & Beverage Styling
| Consultoría Gastronómica | Escuela de Alta
Cocina</title>
<script type="text/javascript"
src="swfobject.js"></script> // **************
<style type="text/css">

</style>
</head>
<body>
<p> </p>
<table width="756" border="0" align="center">
<tr>
<td>
<div id="flashcontent"> // **************
</div> //**************
<script type="text/javascript"> //*************
var so = new SWFObject("intro.swf", "movie", "750", "450",
"8", "#FFFFFF"); //**********
so.write("flashcontent"); //***************
</script> //********************
</td>
</tr>
<tr>
<td align="center"><p
class="style1"> </p>
<p class="style1">(C)opyrights 2007 - All rights
reserved <strong>:: </strong> Design by <a href="
http://www.mandalavillage.com"><strong><span
class="style23"> Mandala</span></strong><span
class="style26">Village</span><span
class="style20">®</span></a></p></td>
</tr>
</table>
</body>
</html>
OK !!! that's it ... in that simple example, I just embedded
a flash object.... REMEMBER, once you have done ALL THE POINTS I
MARKED with //*********** Be sure you WILL COPY THE FILE
"swfobject.js" EXACTLY IN THE SAME PLACE WHERE YOUR FILE WILL BE
(ON THE SERVER) AND THAT'S IT !!!!
This example has been done even with DW 8 (before the patch
had released) so there are no excuses not to achieve it ok ?
To copy the "swfobject.js" just look for it on google, there
are plenty of places where you can download it for free. also with
examples... if you do not find it let me know...
Best luck !

Broadband Desktop Help Update

I keep receiving a B T pop-up advising me that a critical update is available for Broadband Desktop Help. When I click on update I get to a screen which tells me that "This update requires elevation, click on next to proceed". Clicking on next has no effect and nothing happens. Does anyone know why ?

Hi Voyager, welcome to the forum.
The general view amongst the users here is to bin BBDHelp.
Causes more trouble than its worth.
Any BB problems, come back here ASAP
AQ.
"Welcome to Royston Vasey - You'll never leave."

Desktop Help Update

I keep getting the message that there is a critical Update for desktop help!! when following the link I select next and nothing at all happens? Windows 7 64 bit

I too have had this problem except it does keep trying to download an update, gets so far and then a message saying we are experiencing problems, please try later. Its an irritation rather than a concern, but I ams suprised there is not anything n a prominant place on the forum to indicate what the problem is.
I know that as a diagnostic tool that it is not that brilliant but it has occassionally resolved issues for me.

Help with updates for CS6

I need help installing latest updates for CS6. I have Win 7 and have tried updating from the Help - Updates menu. The error is: U43M1D207.

Thanks for your response. I am in the United States in So. Arizona.
Date: Fri, 5 Oct 2012 12:21:45 -0600
From: [email protected]
To: [email protected]
Subject: Help with updates for CS6
Re: Help with updates for CS6 created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
Crunkle1 you are welcome to work directly with our support team for guided assistance. If you go to http://www.adobe.com/ and select Help and Contact Us you should be given the option to contact our support team via telephone. Which country/region are you in?
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4752605#4752605
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4752605#4752605
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Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
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Unending connectivity problems -- and Desktop Help...

I'm wasting so much time on connectivity problems that it's positively wearying. Prior to the installation of BT Infinity here in April, I had a low quality broadband service because of the length of the line from the exchange: if I could get a download speed of 1.2Mbps and an upload of a quarter of that, I was doing well.
BT advised that thanks to fibre optic, my Internet should run much faster. So we had Infinity installed. I'm registered with Speedtest.net so am able to see my performance record.
The average download speed is now aroun d 6Mbps and the average upload, more than that at 7Mbps. How an upload speed can consistently be faster than a download escapes me.
But I'm not familiar with the ways of Internet connectivity and try as a I might, can't get my head around it.
This desktop computer runs Vista OS. Vista was **bleep** when it came out and is renowned for its botched handling of Internet connections. So I'm not blaming BT for the literally unending connectivity problems that are occurring now, with line drops, speeds slowing to a crawl, and no guarantee that any connection will last. But it would be good to actually use BT software to help fathom out what's going wrong here, and today's typical morning which looks like this:
1) Boot up computer. Automatic connection to hub via Netgear USB wireless adapter. Hub is on ground floor of this 3-storey property but signal strength from hub is excellent, as confirmed by inSSIDer monitoring, currently showing 54 with no other networks anywhere near that figure.
2) Perhaps 5 minutes after connection established, it's then lost. 'Local Only' is displayed. This is, apparently, a known Vista problem. But Microsoft has issued a fix for it. I know this, because it took 100 hours of ploughin g the Net to find out that MS had finally admitted to one more Vista screw-up. I've used the Microsoft router "fix it" before and it didn't work ("failed to process") so uninstalled it and have DL'd it again now and run it. This time it says it has fixed everything.
3) Computer is re-booted to make the fix effective. Computer connects to Internet. Speedtest.net check yet again confirms that upload speed is faster than download speed.
4) Connection dies. So much for Microsoft Fix It.
5) Windows diagnostics reports that it can re-set the IP profile (or something.) I click yes. The re-set goes through. Connectivity is restored. 10 minutes later, connectivity is lost. Just a red X in the tray. No connection of any kind, not even that daft 'Local Connection' only alert.
6) Reboot. Yet again. BT Desktop Help was installed here and ran OK when we were using our Netgear DSG34 router. But since the change to the BT Hub, the BT program has never run at all. So-oo. . . It has been uninstalled. And then re-DL'd and re-installed. And though the installation has been completed, clicking on 'launch' has failed to launch anything. But anyway. An hour ago, in one of the brief periods today when the Internet connection was holding up, I Revo-ed out the earlier install, DL'd BT desktop Help and re-installed it. . . and I'm still at the same stage as always, with a Firefox browser page that's open and completely blank and has been for the past 30 minutes. The URL is:
file:///C:/Program%20Files/BT%20Broadband%20Desktop%20Help/btbb/Start.html
Repeated page re-loading gets nowhere. Malwarebytes PRO is turned OFF to prevent any possibility of blocking and the antivirus is termporaily SUSPENDED. This PC runs on Windows standard firewall but even turning that OFF doesn't get the page to load. Copying the address into Internet Explorer in case there's a Firefox problem merely results in Firefox being opened and the same blank page running there.
7) After all that. . . Connection lost yet again and this time, Windows cannot connect at all. It reports that the "wireless network security key is not correct". I happen to know that it is, because this is maybe the 20th time it has reported this in the past 10 days and every time I have to key in the "correct" key all over again. . . at which point Windows still says it isn't correct and cannot repair.
Turning off the computer completely, unplugging from the wall, holding in the power switch for a full minute to clear the circuits, traipsing up and dowen three flights of stairs to turn off the hub, then wait, then turn the power back onm again. . . Ah, wot fun times I'm having here with my particular versioin of Infinity (as in, an infinity of connectivcity problems.)
Summary: I seem to be being simultaneously hit with one issue after another.
I'm bewildered as to why ever since Infinity was installed here, my upload speed is generally faster than my download speed. I'm not happy with endless Internet connection failures though am thinking that Vista is playing a large part here with its "wrong security key" and unending 'Local Only / Limited Connection' failures. I do miss my Netgear router and the ability to access a fantastic help menu and re-boot directly from the desktop without having to keep going up and down three flights of sdtairs to do so (I haven't been able to find out how toe access the BT Hub remotely.)
Above all though: I'm really tired of repeatedly trying to run freshly downloaded and installed BT Desktop Help software but getting no further than a blank page because the program has stalled.
If anyone has any advice / suggestions, other than to buy a carrier pigeon, that'd be much appreciated.
Thanks.

Thanks again to John and gg30340. Here's an update:
1) BT Desktop Help removed completely from this computer. The uninstaller itself mopped up everything, which surprised me. But anyway.
2) Bt Home Hub manager set up and working. Had to input serial number and create new password. All of this sounds fairly easy and would be if one had the device near the desk. But the idiots who built this property shoved the BT master socket inside the garage next to the door. Our two home computers are on the third floor. To ensure the wireless signal strength is OK, the Hub and Infinity module/device/whatever it's called are on a high shelf. It's a major job to even reach the darn things, never mind read the labels seeing as how the BT Infinity engineer was good enough to tidy up the cabling and make a very tight connection to the wall socket.
3) I had hoped to be able to back up the Hub's settings, seeing as the software provides for Advanced Settings / System / Backup. But not on mine (Hub 3.0). All that System allows is choosing which internet clock to define the accurate time. Everything else in System is just a pattern of short lines as if trying to indicate that there's some text there but it's invisible.This is now my second encounter with BT software which, for whatever reason, isn't functioning as it should on this PC.
4) Hub reset to factory fresh, according to BT guide.
5) Reset appears to have achieved nothing apart from requiring the password to be popped in again. After reset, it wasn't even possible to connect to the hub manager. Internet connectivity was eventually established for all of 30 seconds and then, gone.
6) Computer was shut down and then booted anew. Internet connectivity is still. . . dreadful. One minute everything's fine and then, literally,. the next minute a webpage won't load. Even opening the Hub Manager has taken three attempts, i.e., disconnecting from the Internet, re-connecting, failing, and trying twice more until success. Yet all the time these failures are occurring, the tray icon is showing a steady, unwavering green icon for Local and Internet access -- despite the fact, there manifestly isn't any.
7) Speedtest. net tests are actually showing upload and download 'trajectories' going slower and slower and finally halting at some point on the arc, then after a period of up to 30 seconds, suddenly becoming animated again. Speed test results with broadband speed checker UK and Think Broadband's checker are so at variance with one another, and with Speedtest, net, that it seems all three are using different technologies in pursuit of the same thing. Either way, upload speeds continue to be much, much faster than download speeds, a state of affairs I certainly have never encountered before.
8) Speedtest net tests taken in the past 10 minutes, with one test following on from its predecessor, begin at 8.24 down/8.88 up, followed by 5.24 down / 6.40 up, followed by a mind-numbingly lonnnnng 0.62 down / 8.70 up -- in other words, a continuous yo-yoin g of Internet connectivity to the pooint that it actually might as well not even be here (I've had to make five attempts just to get on to this forum. . .)
9) BT Speedtest will necessitate disconnection of everything downstairs and all boxes being lugged up here. This is actually going to require uncoililng tied-off cabling and hanging off a stepladder to do so -- though I surely can't be the only person in Britain who doesn't have a nice, handy BT master socket in their study or lounge. That said though: until we switched to Infinity, we *never* experienced these kinds of horrendous connectivity problems and never had need to unplug the Netgear router downstairs and bring it upstairs to connect directly to tjhe desktop PC so BT's own test could be run.
I'll just have to get to work dismantling stuff tomorrow. However, I have to say that after a factory re-set which has changed nothing at all, I'm beginning to think there's a problem with the BT line itself (hence why I'm happy to follow the advice here, though less than happy at the prospect of the messing about involved.)
Thanks, you two, for your patient help, and also for clarifying the situation re the three signal paths being shown on inSSIDer. At least I know that's usual now! And now, hopefully, when I press 'Post', I won't be faced with an endlessly spinning Firefox circle culminating in what may well be, or seem to be, the 57,938th time today of seeing "Page Not Found". . .

HP Pavilion Elite e9220f crashing repeatedly after critical update

HP Pavilion Elite e9220f, Windows 7 64-bit.
Crashed on 5/9/13, wouldn't reboot. Freezed with blinking cursor in upper left corner of blank screen after HP splash screen.
Changed HD from RAID to IDE mode in BIOS and Windows started but crashed with blue screen on trying to install the IDE controller driver automatically after start-up. Blue screen crash codes indicated the hard drive controller was the source.
System Restore lists several critical updates for Windows over the last few weeks. I ran System Restore in safe mode to 5/4/13 restore point, then rebooted to safe mode for confirmation of restore, and it then booted normally and successfully installed the IDE controller driver, but then crashed again as soon as subsequent critical updates were reinstalled. Disabling Windows Update via services.msc then restoring to 5/4/13 again finally stabilized the system, able to use normally without crashing.
To try to solve the underlying problem preventing further critical updates and allow me to turn on Windows Update again, I found the firmware update on HP's site for the hard drive, WDC WD10EADS-65M2B0, from version B0 to BX. However, after updating the firmware to BX, Windows now crashes upon starting even still at restore point 5/4/13 or even all the way back to 4/28/13, and now before it can even attempt to install the IDE controller. In otherwords, updating the firmware made it worse. The system is again unsable.
Anyone else having this problem?
JoEbYX

I agree that it is inexplicable, if that was indeed the case.
If the PC has a single drive, then it makes zero sense to use RAID mode. RAID is an acronym which stands for redundant array of inexpensive disks. The use of any form of RAID (0-5) requires a minimum of two physical hard disks.
AHCI and IDE are the only viable options with a single hard disk.
Did you make a backup or image of the hard disk?
What is the installed OS?
You will need to enable the SATA msAHCI driver in the operating system as this Microsoft document explains. Use the Microsoft Automated Fixit on the document to resolve the issue. It will take care of the registry change required. Afterwards you will need to enter the BIOS and verify the SATA mode is set to AHCI and if not, change it to AHCI before the next boot into Windows.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

I tried downloading the new update for itunes I get these error messages: Visual C runtime library R6034 an application has made an attempt to load the C runtime library incorrectly Error 7 windows error 1114. What should I do to correct this?

I tried downloading the new update for my desktop PC I get the following error messages:
Visual C++ Runtime library
R6034
an application has made an attempt to load the C runtime library incorrectly Error 7 Windows Error 1114

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99907)

Critical update for Bradband Desktop Help XP

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