CRM 5.0 Interaction Center Error "More Complex Error Msg"

Hi All,
We have CRM 5.0 and IS Utilities implemented for a huge customer.
We are facing a typical problem "More complex error messages determined for this document".
This error though has a very simple solution but owing to huge number of transactions that are carried out daily, it turns out to be a very big problem.
For a particular ID in CIC0 there are several contracts each belonging to different consumers.
The error is created in CIC0 whenever the agent confirms a BP from a contract against another contract and save it. This activity actually attaches a new SP in another contract to the already existing one.
The solution however is to just open the contract in which the error is displayed and delete the duplicate SP from it and save it.
My issue is how to prevent this error from being generated?
Is it something related to configuration.
Regards,
Kansal

Look at this OSS note:
Note 928649 - Need to press End button twice to clear the contact
Note 1028561 - Error "Severe error occurred..." when ending contact
Thirumal.

Similar Messages

How to show incoming mails in CRM Interaction Center?

Experts,
how can we show incomming ele. letter for m.-direction of CRM USER in Interaction center.
An example: I am interaction center agent. I am sending a correspondence to my client. In my user (SU01) i have saved my direction.
The client receives my e m a i l with my e m. direction saved in SU01. He answers.
Now, I want this m. to go to my interaction center inbox. What do I have to do?
Hoping for help,
Cristina

hi christina,
If i understand you correctly (plz correct me if i'm wrong)
You want the incoming mails to appear in the agent's inbox.for this you will have to assign either one common e mail id (for eg: heldesk at company.com) which will be shown to the customer in his e mail inbox.
Similarly when he replies back to this e mail the e mail will be visible to all the agents in their Agent inboxes.(Standard practice)
If you are working on CRM 5.0 this can be acheived as follows:
1.Take BASIS help for creating the common e mail ID
2.maintain the settings
IMG>ICWC>Agent Inbox>Settings for Asynchronous Inbound Processing>Define Receiving E-Mail Addresses/Fax Numbers
3Map Item Attributes to Inbox Attributes
follow C-78 SAp best practices to set it up
hope this helps
Regards
Raj

Address Data Identification in Interaction Center WebClient

Hi Guys,
I'm working with ICI and CRM 5.0 Interaction Center WebClient.
I want to know where is the Function Module that use Interaction Center Webclient for search the bussiness partner by ANI.
When you use SAPPhone, the FM is SPH_ADDR_SEARH_CALLER. But for ICI is the same?
If I change the standar framework, make a copy, my copy use the same standar function module for search the business partner by ANI?
Regards,
Lyda

Solved

Incoming Email alert in interaction center

Hello Experts,
We are using CRM 7.0 interaction center. Please suggest the solution for below issues.
Is there a way to display an alert(a popup) to agent about an incoming email assigned to his group or in coming email assigned.
Also is there any possibility to display an alert to show about transactions assigned to him while agent working in interaction center.
Regards,
Shaik.

Hello,
Yes it is possible, but not using standard alerts though.
You need to check rule editor to create own logic for retrieving the information to display as alert, and stock it into the fact base.
Then create an alert on this fact base attribute.
Finally create, via IDI, a rule to display the alert.
These are the basic steps for your need, you will find many example on SCN regarding IDI and alerts.
Best regards,
Sylvain AGUETTAZ

Can we have more than one Transaction type in Interaction Center in 7.0

We are currently upgrading from CRM 5.0 to 7.0. We have an Interaction Center that has about 30 transaction types defined in the action boxes that we want to use in the CRM Web UI in 7.0. Is it possible to use more than one Business Activity (Sales) transaction in the WebUI? I see that you can configure them for follow-ups but when I view the Business transaction profile configuration , it only allows me to apply 1 transaction , say 0010 or ZC01. When I launch the Web UI, I see the transaction say ZC01 in the upper left corner. We would like to be able to launch the Web UI and the ability to create activities for more than 1 transaction type. Is this possible ?

Can we pull employee from one trusted system and in the same way can we pull some contractors from other trusted system simultaniously?
yes you can. In the schedule task you'll have to put your query in such a way that it brings both data.
Can both trusted systems can be active at the same time pulling two types of users from two trusted systems?
You have to run both recon in sequential manner so that it can pull correct data for OIM
Some where i read in doc that only one target system can be designated as trusted system if it as has more than one the recons will not work properly...
I don't think that it results into issue. But we have to see the sequence mainly. Otherwise it will results into wrong data

ERROR Using Interaction Center

HI:
I have a little situation...
When i go into de interaction center, when i use the application area for searching a BP and choose the one i´m looking for and press enter apears an error like these:
Internet Explorer Script Error
Error: "document.FORM1.REGION" is null or not an objetct
Code: 0
URL: about.blank
i HOPE SOMEONE CAN HELP
REWARDS

Hi ,
I am having issues launching the SAP CRM 5.0 web interaction center with IE7. I have this new laptop configured on XP and IE7.
Do you have any solution for the problems?Pls let know if any.
BR
Survee

Call transaction in new session not working inside CRM Interaction Center

Hi Experts,
I have developed a report which contains a screen with push button. When user clicks on button a transaction (FPL9) is being called and opened in new session or window. But when the report is being called in CRM Interaction Center using transaction launcher and button is clicked no new session or new window is being opened. Our requirement is FPL9 transaction will be opened in new session / window inside Interaction Center also.
Please help me how to open a new session or window in interaction center on push botton click.
Thanks in advance.
Regards,
Arnab

Hi Anil..
This is the Solution for ur Requirement.   try this program and change as per ur need.
REPORT ZSEL_CALL_TCODE.
data : IT_KNA1 TYPE TABLE OF KNA1 WITH HEADER LINE.
DATA : IT_SPA TYPE TABLE OF RFC_SPAGPA WITH HEADER LINE.
SELECT * FROM KNA1 INTO TABLE IT_KNA1 .
LOOP AT IT_KNA1 .
WRITE:/ IT_KNA1-KUNNR HOTSPOT ON.
HIDE IT_KNA1-KUNNR .
ENDLOOP.
CLEAR IT_KNA1-KUNNR.
AT LINE-SELECTION.
CASE SY-LSIND.
WHEN 1.
IF IT_KNA1-KUNNR IS NOT INITIAL.
REFRESH IT_SPA.
IT_SPA-PARID = 'KUN'.
IT_SPA-PARVAL = IT_KNA1-KUNNR.
APPEND IT_SPA.
CALL FUNCTION 'ABAP4_CALL_TRANSACTION' STARTING NEW TASK 'S1'
    EXPORTING
      TCODE                         = 'XD02'
     SKIP_SCREEN                   = ' '
    MODE_VAL                      = 'A'
    UPDATE_VAL                    = 'A'
IMPORTING
    SUBRC                         =
   TABLES
    USING_TAB                     =
     SPAGPA_TAB                    = IT_SPA
    MESS_TAB                      =
EXCEPTIONS
    CALL_TRANSACTION_DENIED       = 1
    TCODE_INVALID                 = 2
    OTHERS                        = 3
IF SY-SUBRC <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
ENDIF.
ENDCASE.
<b>Reward if Helpful.</b>

Error creating sales order via Interaction Center

While creating a sales order via Interaction Center, I am getting an error "Error while creating member activity for order 5129793", as a result the points are not getting accrued for the account.
Can anyone please help? I am very new to this
Regards,
Harsh

Hi,
Check the partner determination profile in spro for this activity. Try to use a standard profile and see what happens.
Best regards,
Caíque Escaler

SAP EHP1 for SAP CRM 7.0 : RKT Workshop for Interaction Center

Hi Everyone,
Please be advised that SAP is hosting a workshop in San Francisco, July 15 - 16:
SAP Enhancement Package 1 for SAP CRM 7.0 : Ramp-Up Knowledge Transfer Workshop for Interaction Center.
Click here for details or to apply:
[https://websmp208.sap-ag.de/~sapidb/011000358700000643542009E]
Best regards,
John

Hi,
First - the basic post installation steps are:
1. sick t-code need to execute
2. se06 --> Perform Post-Installation Actions
3. RZ10 --> Utilities --> Import profiles --> Of active servers
4. execute sgen T-code --> This will take some time
5. setup STMS
6. create client (If custom required)
7. Take backup of the system
For the solution manager client you could use the default created '001' client.
Next you need to run the solman_setup template which 'sets up' the SolMan for usage.
Follow config guide at: https://service.sap.com/~sapidb/011000358700000308502009E.PDF
For installing the ECC system, only a install key(from SMSY) is to be generated from SolMan. But if you want to use the SolMan effectively, suggest you to run the entire solman_setup.
Regards,
Srikishan

"Communication Error" in Interaction Center

Hi Gurus,
while accessing Interaction center i am getting communication error. prioer to this i was getting "BSP error in ICF nodes. Specific ICF nodes have to be activated in transaction SICF for BSP extension HTMLB check the following ICF nodes as described in note 517484
sap/bc/bsp/sap/system
sap/bc/bsp/sap/public/bc
sap/public/bsp/sap/public/bc
sap/public/bsp/sap/system
sap/public/bsp/sap/htmlb
sap/public/bc
sap/public/bc/ur"
so I have activated above all services as well as note 517484.
"The following error text was processed in the system PDC : Exception condition "COMMUNICATION_ERROR" raised.
The error occurred on the application server sfadevapp_PDC_10 and in the work process 1 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Method: CREATE_SESSION of program CL_SAM_BSP_SESSION_LAUNCHER===CP
Method: START_WORKER_SESSION of program CL_ICWC_SESSION_REGISTRY======CP
Method: ONCREATE of program CLO23UTXK1DHIM8WX0QZD2TBW2KZ9CP
Method: %_ONCREATE of program CL_O23UTXK1DHIM8WX0QZD2TBW2KZ9CP
Method: DO_INIT of program CL_BSP_PAGE===================CP
Method: GET_PAGE_CONTEXT_CURRENT of program CL_BSP_CONTEXT================CP
Method: ON_REQUEST_ENTER of program CL_BSP_RUNTIME================CP
Method: ON_REQUEST of program CL_BSP_RUNTIME================CP
Method: IF_HTTP_EXTENSION~HANDLE_REQUEST of program CL_HTTP_EXT_BSP===============CP
Method: EXECUTE_REQUEST_FROM_MEMORY of program CL_HTTP_SERVER================CP"
Now i am getting above error. Guys please guide me something.
Thanks in advance

Hi,
Please check whether you have maintained any RFC destination in the session connection column in the transaction CRMM_BCB_ADM. If you are not running the IC webclient in HTTPS mode then it is not necessary to maintain the session connection here which will basically cause the dump.
Also please check whether there is any entries made in the transaction CRMM_IC_GFS. Even here only if you want run the IC webclient in the secure mode you need to give a RFC destination which is secured.
Also check the icm parameters
rdisp/plugin_auto_logout = 1800
icm/keep_alive_timeout (sec.) = 60
icm/conn_timeout (msec.) = 5000
If the values for the above parameters are lower than the given value then change it as given above.
Regards,
Kiruthika

Toolbar in Interaction Center (CRM 2007)

Hi,
I have added few buttons in the toolbar of Interaction Center of CRM 2007. I want now to catch the event, when the user click on those buttons. If I understand it correctly I have to add the new event in the function wsb_handler. How can i find this function? I found the view wsb_icon.htm in the BSP application iccmp_ccs. But how can i navigate to the function wsb_handler to add my new event?
Regards
beny

Hello Beny,
You may add the action handler in the method ACTION_HANDLER of class CL_CRM_MCM_SESSION. This is a good starting point. In addition, using the debugger to see the call stack to this method also recommended. This will give you an idea how the call flow from the button click to the server side action handler.
Hope this helps.
Best Regards,
Satit Nuchitsiripattara

SAP CRM WebUI : End Button Interaction center (and account CONFIRM)

Hi to everybody,
is there a function , or bapi , that performs the same steps of "END" button on interaction center?
I need to display data of the account selected and not the account confirmed.
At last,is there also a function to confirm an account without using the standard button on "Account Identification" view?
Or have i to degub the standard code directly?
Thanks in advance.
Regards.
Dario.

Hello, Dario.
So there is a class CL_CRM_IC_AUTO_NAV2. It's preloaded when the agent logins to CRM. In a view CRMV_IC_APP_COMP you can maintain which classes are preloaded. This class is for AUTONAVIGATION component.
Take a look at it. It subscribes for some IC events in IF_CRM_IC_COMPONENT~INITIALIZE. For instance, for interaction_ended event. And it handles this event in method HANDLE_INTERACTION_ENDED. There is a code which makes default navigation:
if me->end_descr_object is initial.
   TRY.
      iv_nav_srv->navigate_to_default( ).
     CATCH cx_root.
   ENDTRY.
endif.
You may try to copy this class to your own, then comment this block in your class and subsitute standard class with your own in CRM_IC_APP_COMP.
Hope this will help.

CRM V5.0 in Interaction Center Webclient

Hi all,
In CRM V5.0 in Interaction Center creation of Service ticket want to make changes in the Work Space.(T.code SE80)
o     Reason Field
     Can Reason be changed to Origin with the following values in the drop down:
     Ticket
     Phone
     Voicemail
     Email
     Walk up
     Fax
     Pager/Home
o     Subject Field
     Can we change values in drop down to
     Hardware
     Software
     Security
     Other
Kindly respond ASAP..
Regards,
Ravi

Solved

SAP CRM WebUI : End Button Interaction Center

Hi to eveybody,
is it possible to remain in the same page (for example in CSR detail) when the "END" button is being pressed on interaction center?
Now the system returns to main page and deletes all history.
Is it possible to make this in SPRO transaction or in other ways?
Thanks in advance.
Regards.
Dario.

Hello, Dario.
So there is a class CL_CRM_IC_AUTO_NAV2. It's preloaded when the agent logins to CRM. In a view CRMV_IC_APP_COMP you can maintain which classes are preloaded. This class is for AUTONAVIGATION component.
Take a look at it. It subscribes for some IC events in IF_CRM_IC_COMPONENT~INITIALIZE. For instance, for interaction_ended event. And it handles this event in method HANDLE_INTERACTION_ENDED. There is a code which makes default navigation:
if me->end_descr_object is initial.
   TRY.
      iv_nav_srv->navigate_to_default( ).
     CATCH cx_root.
   ENDTRY.
endif.
You may try to copy this class to your own, then comment this block in your class and subsitute standard class with your own in CRM_IC_APP_COMP.
Hope this will help.

Getting Interaction center as the default page on the SAP CRM 7.0 webui

Hi,
I have installed SAP CRM 7.0 and done all the basic things. I have assigned Sales Professional and Marketing Professional PFCG roles to my user in SU01. Now when I logon to webui, I am getting interaction center(with all the accept, reject, etc.. buttons) screen as the default screen and I could not locate my sales or marketing professional business roles.
Can anyone please let me know where it went wrong.
Thanks
SP

Hi Andrei,
No I couldn't see the option to choose the business Roles. I have assigned 4 pfcg roles in SU01 for my user. Also tried with parameter value for CRMC_UIPROFILE=*. But still I could not see the Business roles on the webui page. It is taking me directly to interaction center which is with all the buttons to accept and reject calls.
I have newly installed the system. I believe I have done all the basic things to get into WEBUI. But still couldn't see those assigned business roles on my webui oage.
I have tried this way either. Gone to SE80> BSP Application>CRM_IC-->Execute.......but still it is taking me to interaction center page and not to the assigned business roles.
Please guys let me know where it went wrong.
Thanks
SP

CRM 5.0 Interaction Center Error "More Complex Error Msg"

Similar Messages

Maybe you are looking for